[Resolved]  ICICI Lombard - ICICI Bank - Credit Card — CHARGING PREMIUM IN SPITE OF REQUEST FOR CANCEL

IRDA Grievance Application No.[protected]

Dear Sir,

Please refer to my earlier mail on the captioned matter and your reply. Inspite of your intervention and directive, I am shocked and surprised to receive a communication under Ref. No.[protected] dated 18th October 2012 from ICICI Bank Limited (copy attached) stating that a lien has been marked in my Bank Account towards the so-called 'unpaid outstanding dues'.

You may please note that the captioned ICICI Lombard policy was sold to me on phone under an assurance that I can cancel the policy during the 'cool-off period'. Immediately on noticing the 'limitation of tenure of policy only upto the age of 70' (written on the policy document) I contacted ICICI Lombard and intimated my dis-interest and asked them to cancel & return the money. Till date I never received any communication from ICICI Lombard however, ICICI Credit Card has been charging me with the premium. I requested ICICI Bank & ICICI Credit Card Department to 'stop' charging the premium but in vain. Since I was not receiving any kind of co-operation from any of them, I stopped using of the said credit card (I am ready to send / mail the Credit Card Statement of the last 15 months or so wherein you will find that there is no 'charges' or 'usage' other than the said ICICI Lombard Premium).

You may also please note that ICICI Credit Card representative visited my residence in my absence and taken money towards 'settlement' of the said dues. Receipt will be provided to you, if necessary.

It is nothing but conspiracy between ICICI Lombard, ICICI Bank Credit Card & ICICI Bank as they are the interested parties, who acted in concert and charging the customers.

You are requested to kindly look into the matter sympathetically, direct them not only to reimburse the premiums and charges charged to my Credit Card but also compensation towards troubling / harrassing the customers unnecessarily, give credit to my Bank Account immediately so that I can start operating the said Bank Account.

Yours sincerely,

Nagarajan Iyer
Mob:[protected]


From: complaints IRDA <[protected]@irda.gov.in>
Sent: Wed, 13 Jun 2012 11:45:51
To: [protected]@rediffmail.com
Cc: [protected]@icicilombard.com
Subject: Fwd: ICICILom:[protected] Your Credit Card Statement for the period 18-MAR-2012 to 17-APR-2012
Dear Sir/Madam,


We acknowledge your mail.


Your complaint has been registered and forwarded to the Insurer (Email ID copied herein).

You may follow-up with the Insurer at the given email ID and/or revert to us (our call center 155 255) if not resolved within 15 days.



Your grievance application No is: [protected] which may be quoted in future correspondence with IRDA and further follow-up with Insurer.

Regards,


Consumer Affairs Department


IRDA


Basheerbagh


Hyderabad




[protected] Forwarded message[protected]
From: N a g <[protected]@rediffmail.com>
Date: Wed, Jun 6, 2012 at 12:12 PM
Subject: Re: ICICILom:[protected] Your Credit Card Statement for the period 18-MAR-2012 to 17-APR-2012
To: complaints IRDA <[protected]@irda.gov.in>
Cc: N a <[protected]@gmail.com>


Dear Sir,

Thank you very much for your prompt response ... As desired by you,
I am sending herewith the requisite details in the format prescribed
by you:

With thanks & regards,

Nagarajan Iyer



* Mandatory Fields

*Name of Complainant
Mr.Nagarajan Iyer

Communication Details


*Door No./ Bldg/Name/ Floor
6 KAMAKOTI

Street / Area
Datar Colony

*City/Town/Panchayath/Village
Bhandup (East)

Taluk/Tehzil
Mumbai 400042

District
Mumbai

*State
Maharashtra

*Pin Code
400042

E- Mail
[protected]@rediffmail.com

Telephone No
[protected]

*Mobile No
[protected]

Fax No
[protected]

*Insurance Type (Please mentioned Insurance Type
Mediclaim

*Life

* Non Life

*Insurance Company Name
ICICI LOMBARD

*Date of Birth of Policy Holder
25th July 1969

*Policy No:
[protected]

Cover Note:


Other Reference No:
Trailing mails

Policy serving Brach Code/Address
Mumbai

*Details of the Complaint (Please type the full details of the complaint) I was canvassed over phone by ICICI LOMBARD
and offered captioned policy stating that premiums
bill be charged EMI through my ICICI Bank Credit
Card. Being the Group Company, ICICI Bank
Credit Card division started charging EMI
immediately. Cool-off period was offered while
canvassing. On receipt of policy I came to know
the conditions one among that is the policy
term is limited to some age say 65 or 70 and
the whole premium was blocked by the Credit
Card division and also started charging
interest for providing such facility.
Immediately (within cool-off period)
I called ICICI LOMBARD and
informed them about my dis-interest and
asked them to dis-continue the said policy.
No action was taken by ICICI LOMBARD and
the Bank continue to charge me interest
and Premium. Inspite of repeated reminders
it continued (see below the trailing mails).
Fed-up with the non-action,I stopped using
the CREDIT CARD and also the payments.
(No entries / expenses other than those
so-called premiums in the said Credit
Card). Inspite of the same, ICICI Bank
Credit Card division go-on charging me
and harassing me by calling on phone &
sending their people to my residence and
harassing my family persons. Please look
into it and ask them to refund the premiums
paid as there is no response till date from
ICICI LOMBARD.



*Have you Approached Insurance Company Regarding This Grievance (If Yes Provide Ref No )
Yes - Over phone & also by trailing emails.