The day I joined BSS was the worst day of my life.
I joined BSS in the year 2008 and I am putting my papers in another few weeks of time from now. I really regret my decision of having joined BARCLAYS BANK PLC the so called gloried mission of PAUL RILEY here in India.
These guys have special task force of known & most cunning men around them specially hired for terminating, hiring stressed out job seekers, anybody who is willing to work hard for a compensation that is promised with lots of butter of incentives, and jam of “No Overtime” fake-promises.
Having worked under several managers in BSS I still am a process advisor in 2 years while many of mine colleagues have moved up the ladder. Well you can call it these guys had a gel in their lick.
From early 2008, 2009 & now 2010 all years I was 9A’s & 14B’s ………until 2010 when my stats fell a whopping D’s month varying with great inequality.
My annual appraisal for 2010 which is due in 1011 is big time screwed up well in advance thanks to my Team Manager. It’s the only reason that I am putting in my papers in very soon as I am now a Team Manager in another BPO. It’s like a burden coming off your chest. It wasn’t a good show at Barclays for me. Atleast me!!!!!!!!!
If you guys are joining OR planning to join “Barclays Shared Services” anytime soon defer it, and move on to Brand Names like Aegis, TCS, INFY, IBM, CONVERGYS.
There are no sick leaves. There is special instruction to Team Managers from Operations Managers to create reports against who take Unapproved Leaves which happens.
There are these funny girls who have special abilities (hanging around managers, and I am serious) they get leaves making so cute faces & managers are funnily so unaware, intelligently dumb that they without much of an issue they give away as many leaves.
There is no future planning for anyone working at B2. The Process Advisors are known as B2. The IJP’s are all planned internally. Those eligible apply. Now there was this IJP which came in December’2008, February,2008, September’2009, December,2009 & February,2010. All applied. I as well as my colleagues & other friends. But my friends, girls were all tears hearing results, and guys were dumb struck.
Everybody was just one down the passing mark. I knew it. Being an All A’s grade year long how could I not pass the IJP. There were people who were 6-7 points down the passing benchmark virtually as we knew they seldom reached the monthly targets.
They gave the test, & they walked through the test & were shown the bench next to the Team Manager. The glorified new Process Experts.
Transport is a big problem in BSS.
Believe it or not, you get picked up 1 hour early & dropped 1 hour late. Its worse in normal days as well. Those girls living in NCR get a guard & a driver and can you imagine a girl being alone with them with 1 hour late drop. Who will guarantee their safety. They don’t have qualified people who can handle the transport. Late pickups are a daily routine & cabs are “Maruti Suzuki ECCO” with 6 people jampacked one guard and AC’s are not working even in the night.
They refer on prefer a refer scheme but it is valid only for higher level. Of the 10’s of guys my friends & I suggested with 3 yrs + exp only countable numbers on fingers were shortlisted. The money pending on prefer a refer was pending for more than 3 months for a couple of guys. And the HR manager, the so called poison ivy is always happily married to her files in her left hand a hanging from one manager to another all day. Mind you, should you speak anything inappropriate about any manager, she’s big mouth enough to immediately get it unloaded all on his desk for that cute “thank you”.
Welcome to BSS!!!!!!!!!!!!!!
…. THIS ONE COMES STRAIGHT FROM THE OPERATION MANAGER…...
I complained & raised my voice against my Team Manager to the Operations Manager.
And you know guys what did this guy had to say. “Your Manager must be right, You guys always have some problem”
My sales stats sheet is big time screwed up. My own counting tells a diff story but when the company is not wanting to give you incentives then there is always a different reason & there is a way of taking the data off the sheets, considering the fact it is not a stats sheet locked onshore but it is made here, highly doctored & sent across to the dumb fellows back in UK.
There is this stupid SKIP meeting with the OPERATIONS MANAGER we have to attend & pretend everything is fine with the Team Manager. There is special effort by the Team Manager to procrastinate any complaint or action to be taken about a certain process betterment of for the better productivity. Should you have to say anything against your Team Manager, It is an implied warning that is written on his forehead that “Your Team Manager knows about it”
It all gets leaked up, & these guys show up as if they are our friends & wouldn’t tell anything to the Managers. An A4 size paper is given to everybody to write anything about the respective Team Managers, Process Experts, Other Team Fellows, so that there is a conclusive proof (though there is no name written on it, still it is a documented proof in our writing).
We guys are promoted to say anything that is fishy, [censored]y or against each other so that there is no unity & we guys constantly fight against each other. This is a planned thing done by the Team Managers & Ops Managers.
……….Now comes the biggest issue in Barclays ………….The Transport Issue……….
If you are in Barclays & you say what is Transport Issue, then either you’re the manager’s crack or you are trying with a diplomatic level in your response.
There was one day when I was supposedly to be picked up & the cab driver didn’t pick me up but reported wrong address. Howsoever, I complained to my manager & had to board a private commercial vehicle for about 200 bucks to report at work 4 hours late.
Guess what, the next day manager was so courteous to have hand me a WARNING LETTER from HR manager.
These HR people are very smart. They cunningly seduce you to join BSS wonderfully convincing you guys that you are joining a Bank Captive Unit. Little do those guys know that it is a “BPO” It’s a true lie packed with a glamorous HR TEAM of girls who pretend there is nothing wrong with the organization.
There are fake promises of being best paymasters. You have to do compulsory OT sometimes & if you try to act tired, I guess it is the right time to pull your socks and hear a disciplinary music that “when required you have to do an OT”
Just to show onshore guys in UK they show that we have guys working on Saturday as well. So my friends in other processes tell that they have WEEKEND WORKING concept.
If you take a leave off in weekday then you have to come on weekend as well.
There are no sick leaves. Seldom do you get one. Else Team Manager’s stats get messed up that their team is ahead in taking S.L.’s
If you are a girl, chances of getting more than 5 days of leaves a month are a guarantee for you provided you can be an entertainer. I knew this girl from another process I guess a surd, very sweet one. She was quite straight one. And she told me while we came together that she worked liked anything still her manager did little on her sick leave issues.
There is a common signoff often in the company saying that you are abiding by company policies a compulsory sign off, & little do the BARCLAYS BANK PLC in UK knows anything about the hire and fire policy, BSS obliges with.
They hire like anything, & fire without giving any notice. Complete blow off on the face of Mayawati, as per the guidelines o[censored].P.
There is no compensation on termination considering no notice has been served. There is a bundle of pending balance of paid leaves & OT’s that is misused at the time of termination. The Medi-Claim policy is a big joke for people at the lower level. So if you have someone like a child who is studying, first of all you should be in BSS but still you cannot claim anything of the sorts.
There is a strong circle of highly cunning, malicious people including the top brass, & there is ABSOLUTELY NO OPEN DOOR POLICY.
Having worked in CONVERGYS for a longggggggggg time, I could always feel proud of having worked there. I always felt on the top of world of being with Vertex about 6 years back. And I wanted to grow in BSS. But I am mentally so sick with the HR Policies, with the so called BSS-India Chief Paul Riley’s ignorance that when this guy shows up our managers specially tell us to keep smiling faces. You must see the those in the sickrooms. There is a special effort made to make people take Combiflam or Paracetamol and somehow show up at the office.
Can you guys believe it Combiflam is declared banned substance outside India for its harmful side effects & it’s a complete disgrace that you cannot take immediate sick leaves and must report to office. You will always get one there.
There is sometimes no nurse; there is always shortage of medicines & a complete waste of BSS money. There are no tissue papers in the washrooms, the samosas are always stale & there is this mysterious false fire alarm sounding every third with a voice “we apologize this was a false alarm”. Eventually those on call lose their concentration some people from other process raise their voices so much & their Team Managers are equally loud with little work etiquettes.
BSS is no money all big show. I worked like an *** year long but my incentive sheets has more Casual Leaves and little of incentives because it’s a PLANNED LEAVE OR PAID LEAVE OR SICK LEAVE beforehand but afterwards it becomes UNAPPROVED.
THERE IS A DELIBERATE MANHANDLING OF THE STATISTICS SHEETS BY THE OPERATIONS MANAGERS & TEAM MANAGERS INSIDE CLOSED DOORS. THE IJP SHEETS THEIR ANSWERS, PRODUCTIVITY CHARTS, ARE ALL TOO MUCH DOCTORED WITH.
There are managers who don’t have any work show up for 6 hours mark their 8 hours presence and leave early too often sometimes 5-6 times a month.
Then, often there are these Fish Trainings, MS Excel Trainings, White Belt, Green Belt, Blue Belt, Black Belt Certifications. It is all a gimmick to let you know that you are going up. In actually you are just changing the colors of your neck band.
Those who know the rules of the game well BSS is a challenge for you. There is no solution for this riddle but as my bro said above BSS SUCKS…………YOU READING THIS THERE YOU GUYS I KNOW.
You know this forum has attracted the attention of mightiest, wrong, bad men of BSS and so we have been getting regular updates on not to put anything in writing anyways outside. The shining way to bring up the glory of the company outside is this forum though which I have decided to raise my voice with other fellow brothers of mine.
Aug 13, 2020
Complaint marked as Resolved 
Barclay card — refund of money
SirI have returned Card No. [protected] long back to you. I have made the payment of Rs.650/- in cash which was later on waived. Now I request you to kindly pay back the same to me in cash at the earliest as I am not having the said card with me to do any transcation.
Thanking you
S.J. Ghule