| Address: 560037 | | Website: www.bigbasket.com |
Bigbasket i placed an order on 16 aug 2016 with order no - dx-bbvo[protected] and opted for express delivery after paying full amount online but i got call from bigbasket after 2 hours that your address is out of delivery area, i ordered from big basket 4 times already and got delivery at same place. When i explained this to big basket they said we will deliver your order tomorrow. I spoke to rose, one of the supervisor on 17th and she said sir your order will be delivered today between 5pm-7pm and again order got delayed but now real story start, i received order from which 1 item was missing and no one informed me that and person who was delivering said you have pending rs 106 but i have already paid full amount. Now today when i called big basket again for confirming why 1 item was missing they said sorry due to out of stock we were not able to deliver your product and said we will credit amount to your account, when i said i want to talk to supervisor she said rose is on leave and i waited for 10 mins on call for floor supervisor but bigbasket disconnected the call.
1. Big basket policy 10% refund if order is not delivered on time - 2 times order was not delivered on time
2. Big basket policy 50% refund if order has some missing item - 1 item not delivered.
Now i have paid full amount received incomplete order and no information about same from big basket.
Is this how you run your business? No one is free to talk to you everyday for 1 order. Was this information helpful? | 
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