[Resolved]  Bigbasket.com — Blocking and Inactivation of Account

Address:

Bhubaneswar, Odisha

Ref:-- [BigBasket Ticket No:[protected].]

Sir/Madam,

I am to say that my BigBasket account was blocked suddenly citing misuse of Return/Refund policy. But, no prior written notice was given by mail to me about it, to warn me or enquire about it. I have a pending balance of around 585 INR in my account wallet, which is now gone. I never misused any guidelines. Whenever, genuine problem occured, I complained with proof about it. BigBasket itself says that in case of poor quality or near to be expired products or overcharging or wrong product, a customer can complain. As, I am a regular shopper and old customer, I also faced issues with my orders in a few items in orders. Consumer Protection Act (2019) covers BigBasket, and it entitles a customer to ask for Return or Refund in genuine cases.

Pls Restore my BigBasket account, along with my existing account Balance of ₹585/- ASAP. Bye.

From,
S.Patnaik, Odisha.