BigBasket.com Complaints & Reviews

I recieved some items in bad quality so sharef them 2 kg onions i did not received but delivery boy said ordered by mistake so returned truth is there were no onions, some products are low quality asked for replacement they said we can't do replacement at this time but refund you & very next day at 2 p.m.i received a mail stated your wallet amount has been debited after then there's no amount is my wallet & after half an hour my account got...

Helpful

Found this helpful?

1 Comment

Yesterday I ordered products/items worth Rs 600 but it showed -7 from BB wallet and paid for it not thinking much about it . And today I tried placing some order and it showed -10 in BB wallet . Why is it showing negative balance when I have paid fully amount already....

Helpful

Found this helpful?

1 Comment

I ordered items for 300 Rs and delivery fee is 30 Rs, then why it is showing settle balance as 15 to account and it forcing to pay it. this is not making sense even i didn't get any loan amount from big basket. Can you please clear my doubt....

Helpful

Found this helpful?

1 Comment

BB Order no - EXN-[protected][protected]. Placed order on 4th Mar for delivery on 5th Mar 2023 for the slot 7.30 to 10.30pm. Dint receive the order till 10.30pm. Called up the customer care at 10.40pm to get no update from them. They said they would call back in 15 mins with the update. But with no intimation or call, i see the delivery slot changed to Mar 7th 8.30am to 10.30am.
When i called the customer care again... they said vehicle...

Helpful

Found this helpful?

1 Comment

Order not received for the subjected order number and customer helpdesk gave false commitment through out today....

Helpful

Found this helpful?

2 Comments

My order has not been delivered in the scheduled slot. I have made repeated calls to the customer care. Each time I was told it will be delivered within an hour. Now at 8.30 in the night the delivery person calls and says they cnt deliver today.

What kind of professionalism is this? Moreover this is happening 3red time. My schedule is getting rescheduled by big basket .

After the TATA s has taken over big basket...

Helpful

Found this helpful?

1 Comment

Returned products but full refund not received. The details are in attachment with this complaint. I returned two boxes but received refund for only one box. Pathetic service and delivery boys these days. Yeh behaviour of the person who came to collect was very rude. His name was Ram and the phone number is [protected]...

+1 photos

Helpful

Found this helpful?

Write a comment

I returned two quantities but have not received full refund. The product was damaged and returned still refund not. The details are as follows. Attached with this....

+1 photos

Helpful

Found this helpful?

Write a comment

Address: Bangalore

Website: Big basket

I am receiving lots of spam calls from third party selling me various schemes. Also they are misusing the number by proving my numbers to hotels who are reaching out with invitations.

Kindly do not sell my private contact data. This is serious breach of privacy and it can be reported.

I am not interested in any services provided by Big basket or its subsidies. Kindly delete my private information from the database.br...

Helpful

Found this helpful?

1 Comment

Address: Survey No 214 Behind Graphite India, Industrial Area Mahadevpura Post, Doddanekundi, Hoodi, Bengaluru, Karnataka 560048

One executive from bb daily his name is Anup ([protected]) came to my Apartment and gone to each and every flat saying download app and register you will get 4 liters of milk for first 4 days and you will receive 1800 Rs worth vouchers and there will be no service charges and you can order minimum value like 5Rs and asked all customers forcefully to recharge 500Rs. Now once subscription started, they are charging service charges on items and...

Helpful

Found this helpful?

Write a comment

Address: Cosmos Jewels,Near D Mart,Thane(W), mumbai

I made a payment on number [protected] to load the wallet with Rs 4000. That transaction got failed later but i have not received any refund for the same.

I made the payment on sunday 5th feb 2023 to EBUZZBBDAILY via HDFC net banking and it got deducted from my account but does not credit to Bigbasket wallet.

Can you please check & provide me refund.

Please call @[protected] for more details....

Helpful

Found this helpful?

1 Comment

Address: Saroor nagar hub big basket 5 k, Hyderabad

My van working id not created, 17 days used for training and classes, exams completed, but saroor nagar Big basket 5 k employees rude behaviour with me and...

Helpful

Found this helpful?

1 Comment

Address: Cv raman nagar, bangalore

I ordered big basket on 30th jan 2023 rs4432.63 amount with transction number EXN [protected][protected] WHERE 5kg kolam rice included. The rice unable to eat to my family members including kids.

Request to have a look on this . I feel cheated as i paid full amount of kolam rice....

Helpful

Found this helpful?

1 Comment

Complaint against
BIGBASKET
(Online grocery shop)
Mumbai

1. It is very regretfully observed that whenever we lodge complaint to Bigbasket related to any grievance in the matter of any of our orders, they do not ever respond.
2. Our three emails are still pending without any reply though a substantial period head ellipsed but Bigbasket did not care to respond back for proper redressal.
3. Such...

Helpful

Found this helpful?

Write a comment

My business to business id changed into customer id nobody listen to me.my money has been stucked. I am very frustrated in past 20 days even I can't focus on my business...

Helpful

Found this helpful?

1 Comment

Address: 20-3-88/B2, Rayalavari street, Yerramitta

Actually i ordered Maybelline newyork fit me compact shade 128 but i received shade 230...

+1 photos

Helpful

Found this helpful?

1 Comment

On 25th Jan 23 I had placed an order for Birriyas tofu and brown chana. The rate mentioned on website for tofu was Rs 55 but I was charged Rs 99 plus delivery charges. Similarly for brown chana the rate mentioned is Rs185 for two kgs but I was billed Rs 140 for ONE Kg plus delivery charges.
I tried to speak to your helpline number[protected] at 9.16 pm but the person was rude and disconnected the call.
It is extremely shameful...

Helpful

Found this helpful?

2 Comments

Address: Pune

I ordered a can of pringles along with other items from big basket

The can of pringles i received was already opened and half eaten when i received it. Really disappointing...

Helpful

Found this helpful?

1 Comment

Address: R9/109C, Rajnagar, Behind Gargi Hospital, corner of Ram Park - Ghaziabad

Order Id: [protected] Order Placed : 18 Jan, Wednesday 02:00 PM - 04:00 PM

Please see the quality of salad sent by bigbasket to me today. 2 Lettuce and one Celery....

+1 photos

Helpful

Found this helpful?

1 Comment

Very careless store manager i tried to complaint About his behaviour he rejected me that too for delivery boy job...

Helpful

Found this helpful?

1 Comment

BigBasket.com Complaints & Reviews

File a complaint to BigBasket.com

Recently resolved complaints

Most useful reviews

Featured stories

BigBasket.com reviews & complaints page 6

Amount got debited from account after deactivated

Negative balance amount in BB wallet

BBWallet showing as negative amount

No intimation on Delivery delay and changed slot

Order not received for Order no MINO-284641968-280223

Order rescheduled without my approval

Delivery man rude behaviour

Products returned refund not received

Spam calls from third party

Amount not refunding

Transaction got failed & did not received refund for Rs 4000.

My working id not created, 17 days used for training

5 kg kolam rice defective

Why all such anti consumer policies by Bigbasket

My money has been stuck in my wallet and nobody listen to me

Maybelline newyork fit me compact

Wrong billing

Received an opened and half eaten can of food item

Very bad quality

Store manager thanisandra hub

BigBasket.com Complaints & Reviews

File a complaint to BigBasket.com

Recently resolved complaints

Most useful reviews

Featured stories

BigBasket.com reviews & complaints page 6

Related businesses