Bigbasket.com — Huge delay in delivery and no resolution from customer care

My order is delayed by almost more than 4 hours which is very disappointing and for help I have contacted the customer care team 4 times every time they told me to that your order will be delivered in 1 hr and we will call you back in 15 min but not even a single time I have recieved any call and still my order is not delivered... I am very much frustrated from that lie statements of customer executives every time .

And one more thing I have want to add is that I am very disappointed by the delay compensation of only 5% which is a very childish thing.