Bigbasket.com — Order not delivered and yet status shows completed

sandhya.baweja

Address:	Bangalore, Karnataka, 560071
Website:	www.bigbasket.com

Hi,
I placed one order from Bigbasket on 20th Sept which was consisting of 2 sub order(that wasn't known to me). With so mush hustle and changing the time slots one of the order got delivered. The other order wasn't delivered and Big basket called telling that the items are not in stock. Rather they updated in system as customer cancelled the order. When raised this concern they apologised, refund the amount as big basket wallet points. I placed a different order again. That wasn't delivered on due date and time, no notification was given. It was rescheduled by them automatically, and on the next due date it wasn't delivered again. Rather in the wront time slot it was updated as completed. When enquired Big Basket agreed that its system error and they will send the order. I requested to refund my money, and send so many emails but no reply from Big basket customer care.

The order number is 230916 for amount Rs 280.

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BigBasket.com customer support has been notified about the posted complaint.

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Comments

Punit1988

from Vapi, Gujarat

While recharge from mytatasky.com, I received bigbasket discount code, which is showing invalid while purchase from bigbasket.

Note: the code looks same as the code I got in last month recharge for bigbasket.

chat2amit

from Gurgaon, Haryana

ORDER NO MGUVO[protected] WAS CANCELLED BY BIG-BASKET WITHOUT MY WISH AND NOT DELIVERING ORDERS AMOUNT TO 1503/-

as per big basket policy i was to eb credited 1.5*[protected]/-

but the same has not been credited to my account or wallet,

Shame on big basket, ,
I have also emailed [protected]@bigbasket.com
but no resolution.

sakshi Soni

from Mumbai, Maharashtra

Order no MMO- [protected] amounting to 2730 is pending and it shows delivered in the system. Your customer care people are not even able to contact the delivery guy. No refund as well.

Such a shame on big basket.

sakshi Soni

from Mumbai, Maharashtra

Bigbasket.com
Order no MMO- [protected] amounting to 2730 is pending and it shows delivered in the system. Your customer care people are not even able to contact the delivery guy. No refund as well.

Such a shame on big basket.

Husena Tinwala

from Mumbai, Maharashtra

Even after so many hours of chasing big basket they do not have any interest in solving the isue. They dont even reply.
So shameless and unethical. Such sites like big basket should be banned.

Husena Tinwala

from Mumbai, Maharashtra

Even after so many hours of chasing big basket they do not have any interest in solving the isue. They dont even reply.
So shameless and unethical. Such sites like big basket should be banned. Please provide email id of ceo and customer service head.

shashidhar y

from Palghat, Kerala

Jul 12, 2022

I have ordered few items on Sunday and order number EXN-[protected][protected]. It showing order status completed. But I didn't receive any products. I feel like being cheated.