Bigbasket.com — unable to get refund for cancelled order | |
I ordered groceries from bigbaset on 23-march-2020. Thee was paid in total immediately. Big basket cancelled my order from their side the same day. However instead of refunding the amount to the source which was charged, they mentioned it will be refunded to the big basket wallet. The wallet amount can only be used with big basket and since their website and mobile app are disfunctional for last several days i am not able to use the money in the wallet. Now i have neither received the ordered groceries nor got my money back. It is also not possible to reach their customer support to enquire about this. What big basket has done is nothing short of embezzling customers money. I would like my money refunded to the original source from which it was charged so that i can permanently discontinue the unreliable big basket service. Was this information helpful? | |
BigBasket.com customer support has been notified about the posted complaint. | |
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