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BigBasket.com Complaints & Reviews

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Updated: Sep 22, 2025
Complaints 1213
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BigBasket.com reviews & complaints page 26

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M
Mogulladivya
Apr 6, 2020
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I have ordered items in bb daily but the delivery boy has not delivered but he has marked he has already delivered and i have got a msg that the delivery has been delivered... I have confirmed with my security and ecenbcc cameras then i have compliance in bb daily chat they haven’t responded or solved my issue need a solution for this
In this crucial stage of lock down this is just misguiding and mis utilising of customer needs and breaking the customer trusts
Need the solution at the priority
Aug 15, 2021
Complaint marked as Resolved 
BigBasket.com customer support has been notified about the posted complaint.
Verified Support
May 10, 2020
BigBasket.com Customer Care's response
We regret the inconvenience caused, Can you please share us registered contact number. Our team will have this checked and update.
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    Sandeepan Yaduvanshi
    Apr 6, 2020
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    Address: Janakpuri, Munsiganj,Sitapur Baragao road

    They have cancelled all my orders, as due to lockdown it was they have refunded my money in my wallet but after some time they have deducted all my money which is 547 rs. Now my wallet shows -20 rs. As we know that we can't transfer money from big basket so, this is very disappointing. Have shame big basket.com
    You stole money from your customer.
    I earn money by working very hardly.
    Very some fear of god.
    +2 photos
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      utkarsh sinha
      from Agartala, Tripura
      Apr 5, 2020
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      I have never seen an unprofessional organization like bisgbasket daily.. They donot deliver product and then when you inforrm them that the product they say that nothing can b done as the product shows delivered in their system.

      Customer email: [protected]@yahoo.in
      Customer phone:[protected]

      On 5th of april, 67 rupees were deducted against the delivery of 1 ltr milk, however in reality they had not delivered anything. When i called the customer care regarding this, they said its customers fault.. Their delivery guy has delivered it at 5:55 am.. They told me that i need to submit video proof that delivery did not happen.. I would also like to inform others not to fall in their trap.. They are highly unprofessional
      BigBasket.com customer support has been notified about the posted complaint.
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        utkarsh sinha
        from Agartala, Tripura
        Apr 5, 2020
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        I have never seen an unprofessional organization like bisgbasket daily.. They donot deliver product and then when you inforrm them that the product they say that nothing can b done as the product shows delivered in their system.

        On 5th of april, 67 rupees were deducted against the delivery of 1 ltr milk, however in reality they had not delivered anything. When i called the customer care regarding this, they said its customers fault.. Their delivery guy has delivered it at 5:55 am.. They told me that i need to submit video proof that delivery did not happen.. I would also like to inform others not to fall in their trap.. They are highly unprofessional
        Aug 13, 2021
        Complaint marked as Resolved 
        BigBasket.com customer support has been notified about the posted complaint.
        Verified Support
        May 10, 2020
        BigBasket.com Customer Care's response
        We regret the inconvenience caused, Can you please share us registered contact number. Our team will have this checked and update.
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          praveenniyogi
          Apr 4, 2020
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          I had placed order in bigbasket last month 19th march and the order no. Was mkoo[protected]. The delivery date promised on 24th of march. I was ok with the order with the situations as of 19th march. But in next 2-3 days situation worsened for corona effect. Things which i had ordered can not be accepted due to health safety reasons and i went ahead and cancelled the order on 21st of march. Bigbasket deducted 30 rs cancellation charge. I think they should not charge cancellation fee due to following reasons
          1. When i booked the order, i was not aware about this new cancellation charge.
          2. I tried to call multiple times to understand how they will deliver those items in current scenario. But their waiting time in call was 15 to 30 minutes
          3. After cancellation i able to connect with customer service and they promised to waive the cancellation charge
          4. The order was cancelled 3 days before delivery and there is no point of asking of cancellation charge
          I was waiting till today to get back my total money, which is yet to refund back in my bank but not received anything yet and when called them they said they will give me call back for cancellation refund money but not received any call back. Hope this issue will be resolved soon
          Mail id : [protected]@gmail.com
          BigBasket.com customer support has been notified about the posted complaint.
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            A
            Amirsahu
            Mar 31, 2020
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            Address: G306, TEMPLE WAVES, KUNDRATUR, Chennai, Tamil Nadu, 600069

            Hi,
            I Have Made 2 Orders In Big Basket Dated 25th Mar'20 And 26th Mar'20 For Delivery On 31st Mar'20. After Waiting Around 6 Days On 31st Mar'20 I Got Message That "Due To External Constraints, We Are Not Able To Deliver The Order".
            Payment Was Made Upfront For The Same But On Cancellation Amount Is Refunded To Wallet Which I Cannot Use Because Those Can Be Used Only In Big Basket.

            In The Current Situation Of COVID 19 Where Govt. Is Helping To Deliver The Goods And Food Free Of Cost, I Am Not Getting Anything After Payment And My Money Also Got Blocked.

            Now I Need The The Money To My Original Payment Method.Because Bigbasket Is Neither Delivering Goods Nor Refunding My Money Which I Paid Upfront.
            +3 photos
            BigBasket.com customer support has been notified about the posted complaint.
            I want to ask that your issue is solved or not? I am facing the same issue.
            Order paced n double payment made on 26 th March 2020.Compaint booked on 26/3. No refund so far
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              A
              abhicima
              from Kolkata, West Bengal
              Mar 31, 2020
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              repeated cancellation of orders and no refund issued

              Address: 89a ballygunge place 3rd floor opposite bsnl office, Kolkata, West Bengal, 700019

              Date of incident -18th march 2020
              Big basket toll free-[protected]
              First order number-mkoi[protected] cancelled
              Repeat order number-mkoo[protected]
              Customer name-tanusree
              My mother had placed an order for 1250 on the 18th march which was supposed to be delivered by the 24th march morning. But even after the confirming with their customer executives many times, they eventually cancelled the order...
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              Surekha Arora
              Mar 30, 2020
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              Address: Mohali, Punjab, 140603

              I purchased grocery from big basket app of rupees 1136 & make payment through airtel bank. The money is deducted from my airtel wallet, but payment was not successfull. I called the bb people but they said not received any payment from my side & the airtel people are not responding about this matter.
              What to do now i lost my money plz do the needful.
              BigBasket.com customer support has been notified about the posted complaint.
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                Paramvir Rajput
                from Ludhiana, Punjab
                Mar 30, 2020
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                Address: Ludhiana, Punjab, 141001

                5 different orders that were placed well in advance, were cancelled just in time for the delivery. We depended on this delivery and did not look for any other sources to purchase the necessities ourselves. None of the items were delivered, all orders were cancelled. We understand that this is though time for all o[censored]s, but this is really irresponsible. You could have given intimation beforehand, so that we could prepare ourselves. Really disappointed and now my money amounting to rs. 7193 has been blocked in big basket account. Atleast they could have credited this in my bank account so i should have been able to use it as i am already running out of money because of this lock down. This is an insensitive behavior from big basket in this hard time.
                +2 photos
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                  santoshonly
                  Mar 30, 2020
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                  Address: Rajarhat Main Road, Kolkata, West Bengal, 700136
                  Website: Big Basket Non SXupply

                  On 25.03.20 i placed online order worth rs.3192/- and also paid online but message received due to movement restriction we can not make delivery. I tried again after checkout i was told that out of 13 items only 4 or 5 items (Only buscuits) are available and we will be notified for rest items then i confirmed only 3/4 items but after clicking checkout i got message slot not available. Then i got message that some are now available i again tried to order and again selected those items in my cart the value came around 2192/- aprox i was told to checkout now again they said slot not available. I was so irritated and send them mail but no reply. Yesterday again i tried and again some items we not available so checkedout whatever was available (11 items) rs.1040/- but got message your cart is empty whereas i see all items in cart. I again tried today morning for 9 items (2 reduced) for rs.672/- i checkedout and after checkout i was on payment page and paid from big basket wallet now when i was told to place oredr my cruiser hanged on place order and i could not place order. The whole story is not 100% correct may be i forgot some thing but 95% is correct. I think they do not have stock but they should tell us clearly on thier site before we proceed further. They say only on last page of order. These type of people must get a good lesson as we buy during our life but on this hard time they mislead us.
                  Thanks for your co-opertaion
                  BigBasket.com customer support has been notified about the posted complaint.
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                    Shraddha Bhowad
                    Mar 29, 2020
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                    Address: 560093

                    Order that was placed one week in advance, was cancelled just in time for the delivery. We depended on this delivery and did not go out the purchase the necessities ourselves. None of the items was delivered, entire order was cancelled. We understand that this is though time for all o[censored]s, but this is really irresponsible. You could have given intimation beforehand, so that we could prepare ourselves. Really disappointed
                    +2 photos
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                      Shbsbs
                      Mar 28, 2020
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                      Address: 122018

                      Order is showing up in app as well as through a message as delivered, money was deducted from wallet, nothing came up to me, no calls, no door bell, , no response from customer support team
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                        vignesh venkatesan
                        Mar 27, 2020
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                        Address: 4/14 siva sankaran street , Rajaji Nagar , pallavaram, 600043

                        Dear sir / madam,

                        Just now I buy same vegetables and fruits in big basket but prices differs in me and my uncle mobile in big basket why cheating to people ...
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                          Nehagoswami2016
                          from Mumbai, Maharashtra
                          Mar 27, 2020
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                          Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

                          Big basket daily

                          1) milk delivery of mar 26 didn’t happen. Although rs. 47 were already deducted. The app shows "to be delivered" even until today i. E. Mar 27. I got a notification on the app and an sms that no delivery will happen on mar 26. I asked this query on bb daily app and the executive very conveniently said the order was delivered. How can the executive be lying so casually when the bb daily already confirmed a day before that operations were shut on mar 26.

                          2) i placed an order for 7 items worth rs. 401. And, the target delivery date was mar 29. Now the app shows no items from those 7 items list to be delivered on mar 29. What happened to those items? Its order# 11977612. Will those be delivered or not, if not then when will the refund happen as none of the 7 items will be delivered?

                          I am looking for a total refund of rs. 47 and rs. 401.
                          +5 photos
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                            santhoshsram
                            Mar 26, 2020
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                            unable to get refund for cancelled order

                            I ordered groceries from bigbaset on 23-march-2020. Thee was paid in total immediately. Big basket cancelled my order from their side the same day.

                            However instead of refunding the amount to the source which was charged, they mentioned it will be refunded to the big basket wallet. The wallet amount can only be used with big basket and since their website and mobile app are disfunctional for last several days i am not able...
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                            Nandini Purohit
                            from Mumbai, Maharashtra
                            Mar 26, 2020
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                            bigbasket cheating by not returning my money in my bank account

                            Address: Thane, Maharashtra

                            I have placed 4 orders on 23 rd march with bigbasket total amount of rs 6073.. Its tough time for everyone coz its locked down on 25 th march i received message from bigbasket that all my orders are cancelled coz restricted by government. They have refunded my money but in bigbasket wallet for next 2 months i will not get salary. Bigbasket cheated me they credited my amount in wallet instead of bank.. I have to purchase so many houehold things...
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                            Surabhi2307
                            Mar 25, 2020
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                            Order placed on 20.3.20 vide accepted and paid order no.[mnovo[protected]] has been cancelled a day after the delivery date. If you couldnt provide services in time.. Then why you did you provided any slot for delivery in the first place. Or else you should have clearly mentioned that the orders might get cancelled. We trusted you for the services.. But even after canceling the order you refunded the money in wallet and not in customers account. This is purely cheating.
                            This is completely wrong and unfair. Moreover there are no customer care chat service or contact numbers to register any complain. I want a refund of the paid amount in my account at the earliest.
                            BigBasket.com customer support has been notified about the posted complaint.
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                              nun90
                              from Delhi, Delhi
                              Mar 24, 2020
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                              refund process (2)

                              Recently 3 Bigbasket orders of mine were cancelled.
                              1) MGUO[protected] for Rs. 1539.50
                              2) A-MGUO[protected] for Rs. 6943
                              3) MGUO[protected] for Rs. 1735
                              But the refund is being credited to my BB wallet and not to my bank account. I need that money to stock up on essential items since I am in self-quarantine. And I cannot do that as my money is trpped in the form of store credit which isn't even...
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                              nun90
                              from Delhi, Delhi
                              Mar 24, 2020
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                              Address: New Delhi, Delhi, 110009

                              I am a regular customer at the site. In fact I am a BBstar member. My id is Lanun khongsai. Recently 3 orders of mine were cancelled.
                              1) MGUO[protected] for Rs. 1539.50
                              2) A-MGUO[protected] for Rs. 6943
                              3) MGUO[protected] for Rs. 1735
                              I understand that you must be facing difficulties because of the current state of affair. But the refund is being credited to my BB wallet and not to my bank account. That is a big big problem as you can see- the amount I spent isn't a small one. I need that money to stock up on essential items since I am in self-quarantine. And I cannot do that if you trap my money in the form of your store credit when your site isn't even functional. I cannot take your store credit. Please refund me to my bank account. I used my debit card to pay for the items, not the store credits and I would also like to be refunded the same way. Also my details are saved in the site.
                              Please do the needful. I absolutely refuse to take store credits. That would be very selfish and self serving of you.
                              +2 photos
                              BigBasket.com customer support has been notified about the posted complaint.
                              Mar 24, 2020
                              Updated by nun90
                              I wish to cancel this complain and make a new one.
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                                kamal bhardwaj
                                from Gurgaon, Haryana
                                Mar 24, 2020
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                                I purchaed grocery fm big basket but they cancelled my order and credited the amount in bb wallet. Pls credit the amount of my cancelled order to my my card and not bb wallet.

                                Dear customer,

                                We regret that, due to unforeseen circumstances your order # mgufzo[protected] scheduled for delivery in fri 27 mar 2020 between 07:30 am and 10:30 am is cancelled. Rs.1912.35 is credited to your bb wallet.

                                Thank you,
                                Bigbasket.com
                                +1 photos
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