[Resolved]  Bigbasket.com — Wallet Payment not refund back to bank account

Address:	Pune
Website:	Bigbasket.com

: Payment query Ticket l No:[protected]

I raised request to transfer my wallet balance of Rs 1108.26, to my Bank/ source of payment i can see transfer initiated on 22march but I didn’t get it .

I had many communicationy with big basket customer care also done many times emails even escalate to there grievance team but not yet get any response where my money gone.
I submitted my bank statement to them after that everytime i get below response from them.

So raising the consumer complaint hope it will take care and action to big basket

Email-

bbdailysupport wrote:

Ticket No:[protected]

Dear Pranay,

Greetings from bbdaily!

We regret the inconvenience caused by this issue.

We would like to inform you that your complaint has already been escalated and we are following up on the same, we will make sure it will be addressed at the earliest.

We appreciate your kind understanding in this regard.

For any further assistance, we request you to kindly contact us at[protected]/[protected] or write to us at [protected]@bigbasket.com also can reach us via chat on all days between 5 AM to 10 PM.

Thanks & Regards,
Puspalata Das
bbdaily customer support