Bima Lokpal — double payment towards renewal of single mediclaim policy

Address:	Gurgaon, Haryana, 122001
Website:	Portal oriental insurance company limited

Sir,

I am writing to seek your help in following matter concerned with online insurance policy renewal.
I had mediclaim policy no 215302/48/2017/758 expiring on dated 12/07/2017 with oriental insurance co ltd (Oicl), which i tried to renew through oicl portal on 08/07/2017 but rs 7173 got debited & i received a mail (Refer to trailing mail) from portal support of oicl stating "your online transaction on our portal has failed. The amount remitted by you for this failed transaction will be refunded to you within 5 working days. You may kindly make another attempt on our portal or approach our operating office for the purchase or renewal of your policy." as per advice, i again attempted to renew policy & this time policy got renewed against another new payment of rs 7173. Two month & 12 days have elapsed since double remittance towards renewal of single policy but i have not received refund yet.in this regard, i have approached to both bank & insurance company. Bank has repeatedly confirmed that the alleged "failed transaction" was successful.
After failing to elicit any response from insurance company, i mailed to irda on dated 10/08/17, which was duly acknowledged, vide grievance application no is:[protected], stating matter would be addressed within 15 days. But, non of them have responded till date.
Now, my hope lies only with you, so please look into this matter.

Enclosed
1. Bank statement
2. Screenshot of response received from upi dated 08/07/2017
3. Screenshot of mail received from pnb bank dated 27/07/2017
4. Screenshot of mail received from pnb bank dated 29/07/2017
Yours
Anil kumar gupta
Insured code[protected]
Mob [protected]