Binomo Complaints & Reviews

Address: Kolkata, India

I have been using Binomo for the past few weeks to trade, but unfortunately, I have encountered constant app crashes and slow response times. These issues have been especially troublesome during critical trading moments, causing me to miss out on potentially profitable opportunities and even causing me to lose some money. Despite contacting the support team for advice, my issue has yet to be resolved. To say the least, this experience has been incredibly frustrating and has left me questioning the platform's efficiency.

May 1, 2024

Complaint marked as Resolved

Apr 09, 2024

Updated by Kartik.Kapoor00911 Looking forward to hear from you!

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Recently I encountered a Binomo review with a user experiencing technical issues and saying that they are unhappy with the customer support provided by the platform. He also had delays in withdrawing funds. This has made me doubt the platform's reliability. Is Binomo regulated at all?

Mar 29, 2024

Complaint marked as Resolved

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Address: Delhi

Binomo's bonuses turned out to be more trouble than they were worth. They initially seemed appealing, but once I accepted them, I realized there were numerous conditions and restrictions attached. It was difficult to actually benefit from the bonus as promised. It left me feeling misled and disappointed. Binomo bonuses are a fraud!

Mar 29, 2024

Complaint marked as Resolved

Verified Support

Mar 27, 2024

Binomo Customer Care's response Hello,

We are a reliable-certified trading platform and also a member of the Financial commission.

Once you’ve activated a deposit bonus, you will need to complete trading turnover. You can withdraw funds from your account without limitation after the trading turnover has been completed.

There is no specific time frame during which the turnover needs to be completed. You can trade as you usually do and track your progress in the “Bonuses” section of the platform.

Also, in order to review your issue, please contact us via the email at [protected]@binomo.com.

We are awaiting your reply!

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Sophia Steve

Jan 5, 2025

I quit since I had lost a significant amount of money. The app still works even though the community administrators are no longer there. However, after getting a substantial Thanksgiving bonus, I'm inclined to believe this is a scam because there are no withdrawal methods. I turned to add: frank bagdan at gmail com for help because it would be a miracle if it came back. They helped me recover almost $14, 000 from them, so at least they are trustworthy…

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Customer ID no[protected], Amount paid- 5, 000/-, Date of taken service[protected], Complaint no[protected], Reg mobile no- [protected], Reg mail id- [protected]@gmail.com, Problem status- Consumer said he was deposit 5, 000/- amount in his binomo application, but after that when he try to settled his amount in his account, then he contact in company for same but the company did not provide any resolution yet. Now he wants the company settled his amount in his bank account ASAP.

Jan 11, 2025

Complaint marked as Resolved

Verified Support

Mar 25, 2024

Binomo Customer Care's response Hello!

We sympathize with you and apologize for any inconvenience caused. We want to help you.

In order to review your issue, please contact us via the email at [protected]@binomo.com.

Also, don't share your account details with anyone for the safety of your account.

We are awaiting your reply!

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I've been trying to withdraw my money and they told me I had to complete a turnover or I could agree to give my 10% for a commission fee.

I agreed to the 10% commission fee and suddenly they blocked my withdrawals and let me know I had to be in a security check and wait for a month.

Apparently this is happening to many users and I contacted already their support team via email ([protected]@binomo.com and [protected]@binomo.com) and they havent replied yet. In the chat they tell me I have to wait or I will have to appeal to the Finance Commission.

This is a complete nightmare and I really don't know how to take out my money. I am very scared and all they tell me is that they won the "Most Trusted Trading Platform LATAM 2023" in the World Business Outlook Awards.

PLEASE HELP My user is[protected].

Jan 11, 2025

Complaint marked as Resolved

Mar 24, 2024

Updated by binomoscam96 Please help me since there is no reply, no comment only they tell me to wait yup to 20 business days which is a very long time.

Mar 24, 2024

Updated by binomoscam96 I received a message on my social media stating that there is nothing i can do but wait. I am scared since people in customer service tell me to file a complaint in Finance Commission after the 20 business days for them to see how it goes and in another month get it resolved.

Mar 24, 2024

Updated by binomoscam96 There hasn't been any support by any form by Binomo and they keep quoting their User Agreement where it never states this situation of waiting the 20 business days.

Mar 24, 2024

Updated by binomoscam96 I don't understand why withdrawals are blocked but of course, deposits are very welcomed. This immediately alarms of a scam. Don't mark my complaint as resolved after it is resolved. I ALREADY EMAILED YOU SEVERAL TIMES.

Verified Support

Mar 25, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

We are a reliable-certified trading platform and also a member of the Financial commission.

In order to review your issue, please contact us via the email [protected]@binomo.com.

We are awaiting your reply!

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The user interface on Binomo is quite messy. It's not intuitive and can be awkward to navigate. In this day and age, I expected a more user-friendly experience. It felt like they hadn't put much effort into creating a streamlined platform that would make deposit and trading easier for all Binomo traders.

Mar 28, 2024

Complaint marked as Resolved

Verified Support

Mar 25, 2024

Binomo Customer Care's response Hello,

We apologize for any inconvenience caused. We want to help you.

Thank you for sharing your feedback. We really appreciate it! Your opinions are always valuable and helpful to us in our continuous efforts to improve our service.

Also, if you have a query related to the platform then please contact our Customer Support at [protected]@binomo.com

We are waiting for your reply!

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I tried to withdraw money from Binomo many times. This is a very time consuming and tedious process. I constantly run into delays and withdrawal fees, which only add to my disappointment. If I'm paying a withdrawal fee, at least make the withdrawal process easy.

Mar 28, 2024

Complaint marked as Resolved

Verified Support

Mar 21, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

On our platform, we use payment systems that process such payments faster.

In order to review your issue, please contact us via the email at [protected]@binomo.com.

We will check your situation and provide you with an answer as soon as possible!

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I am new and just trying to set foot in the trading world. However, I must say that the severe lack of instructions on how to use Binomo and start trading is highly discouraging to me. How am I supposed to trade on the platform when there is a lack of instructions?

Mar 16, 2024

Complaint marked as Resolved

Verified Support

Mar 14, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

We are glad that you joined us. On our platform's web version, you can find various tutorials that will help you boost your trading skills. Click the "Education" section on the left sidebar and see various useful materials for you to use. Also, there's a Binomo blog with many articles related to trading available for you https://blog.binomo.com/ After improving your knowledge, we suggest you put it into practice.

You can always switch from your real account to the demo to work on your skills and try new strategies and tools.

Also, if you have other query related to the platform then please contact our Customer Support at [protected]@binomo.com

Thank you

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I have been experiencing Binomo login issues lately. This has become a serious hassle since I cannot log in to my account even though I am sure I am adding the right credentials. How am I supposed to solve this? I contacted customer support yesterday and am still waiting for a reply

Mar 16, 2024

Complaint marked as Resolved

Verified Support

Mar 08, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

In order to review your issue, please contact us via the email at [protected]@binomo.com.

We will check your situation and provide you with an answer as soon as possible!

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I have attempted to download Binomo apk file almost ten times, with every attempt failing miserably. The file always comes out to be corrupted and doesn't install properly. This is even more frustrating because the platform advertises downloading its app is incredibly easy. However, the truth is something else. This is my first time trying to trade on Binomo, and the start is unpleasant.

Mar 6, 2024

Complaint marked as Resolved

Verified Support

Mar 04, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

In order to review your issue, please contact us via the email [protected]@binomo.com.

We will check your situation and provide you with an answer in no time, by email!

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It's not funny at all to ask me for documents for the third time! How much more do I need to confirm that I am me? Maybe already enough? I just want to withdraw my money!

Mar 6, 2024

Complaint marked as Resolved

Verified Support

Mar 04, 2024

Binomo Customer Care's response Hello!

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use and for this reason verification may be requested again.

In order to check the situation that you reported us, please contact our support team via email at [protected]@binomo.com, once you do It, we will be glad to clarify all the conditions related to withdrawal and verification by email.

We're looking forward for your answer!

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Is Binomo safe? I’ve heard so many stories about people losing their money on this trading app. It’s hard to know who to trust and what to believe. There are so many binomo scams out there, it’s scary. I don’t want to risk my hard-earned money on something that might not be legit. I wish there was more information available about whether Binomo is reliable and safe.

Mar 6, 2024

Complaint marked as Resolved

Verified Support

Mar 04, 2024

Binomo Customer Care's response Hello!

We are a reliable-certified trading platform and also a member of the Financial commission.

Also, we work only with trusted payment partners and ensure that all our payment integrations are 100% secure. We use modern frameworks to keep all data safe during the process and have PCI DSS compliance, which is a respected security audit of payment infrastructure.

If you encounter difficulties, have doubts, or have questions about the platform, please contact us via the email at [protected]@binomo.com.

We are awaiting your reply!

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I'm writing to express deep concern over the unexplained account block on Binomo. The support letter has cited a violation of the Client Agreement; however, no specific reason or details were provided. As am an avid user of the platform, I seek clarification as I believe that there was no breach of the Client Agreement from my end. The lack of transparency is very concerning and demands immediate resolution.

Feb 14, 2024

Complaint marked as Resolved

Verified Support

Feb 13, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

In order to analyze your case, please, contact us via email at [protected]@binomo.com.

We will check your situation and provide you with an answer the soonest!

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Calling for improvement in security due to scammers claiming themselves to be affiliated with Binomo – while I remain unaffected yet, I want Binomo to improve their verification process so that I nor other users encounter this increasing threat on the platform. Be safe, guys!

Feb 15, 2024

Complaint marked as Resolved

Verified Support

Feb 13, 2024

Binomo Customer Care's response Hello,

We apologize for any inconvenience caused. We want to help you.

Our company is striving to provide measures to prevent hacking issues and safeguard the security of funds in your account. Verification processes are in place to further enhance security measures.

If you encounter any challenges or require assistance, please do not hesitate to reach out to us via email at [protected]@binomo.com. Our dedicated team will be delighted to provide assistance and address your concerns at the earliest opportunity.

Thank you!

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Binomo, please, for my mental peace just answer me before taking away my profits! No communication and no form of resolution have left me disheartened over the use of this platform. New users, please take care and think before using this!

Feb 14, 2024

Complaint marked as Resolved

Verified Support

Feb 13, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

We are a reliable-certified trading platform and also a member of the Financial commission.

In order to review your issue, please contact us via the email at [protected]@binomo.com.

We are awaiting your reply!

Thank you

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I have been an active user of Binomo for some time now, and while I appreciate the various facilities the platform has provided, the current set of indicators appears to be more limiting. Improving on this would do a great deal of benefit and attract other users. I find it inconvenient not to be able to access more tools on the platform for additional analysis, and I am sure more people would have the same issue.

Feb 15, 2024

Complaint marked as Resolved

Verified Support

Feb 13, 2024

Binomo Customer Care's response Hello,

Thank you for your feedback. We really appreciate it! Your opinions are always valuable and helpful to us in our continuous efforts to improve our service.

Also, we are working to increase the number of tools for you and to make a deeper technical analysis possible in different versions of the platform.

Thank you

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Withdrawal decline? Seriously?? But why?? I cannot begin to understand why the money I earned after going through a strenuous verification process was declined! My reliability on this platform is dropping, quick changes need to be made because I am growing tired of this.

Feb 13, 2024

Complaint marked as Resolved

Verified Support

Feb 11, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

We are a reliable-certified trading platform and also a member of the Financial commission.

In order to review your issue, please contact us via the email [protected]@binomo.com.

We are awaiting your reply!

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My initial excitement with Binomo quickly turned to anger when the platform inexplicably withheld my earned profits. Despite meeting all their requirements, I was left in the dark without any resolution. This blatant breach of trust has not only cost me financially but also shattered my confidence in Binomo's integrity.

Feb 14, 2024

Complaint marked as Resolved

Verified Support

Feb 11, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

We are a reliable-certified trading platform and also a member of the Financial commission.

In order to review your case, please contact us via the email [protected]@binomo.com.

We will check your situation and provide you with an answer as soon as possible!

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Hi good morning team,

Name Santhosh Kumar S
Mobile [protected]
Email ID santhosh.[protected]@gmail.com

I deposited 20000 to binomo I have bet only 80 rupees Trade I have not bet 26429 system automatically taken bet 26429 instead of 80 rupees bet, Regarding the same I have escalated to concern team but no use they are not responsible for anything and 26429 is bet from the device please check and ask them to refund my amount of 26429.

Thanks regards santhosh Kumar S

Jan 11, 2025

Complaint marked as Resolved

Verified Support

Feb 11, 2024

Binomo Customer Care's response Hello!

We apologize for any inconvenience caused. We want to help you.

We are a reliable-certified trading platform and also a member of the Financial commission.

In order to review your issue, please contact us via the email at [protected]@binomo.com.

Also, we would like to suggest you to not share your personal information in any public places for your safety.

We are awaiting your reply!

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Binomo Support

from Mumbai, Maharashtra

Feb 9, 2024

Dear Client,

Please accept our apologies for the wait.

We have received your complaints regarding unauthorized trading transaction in your Binomo account, so please explain the issue or for faster resolution please contact our payment provider via whatsapp chat for the claim of your deposited amount.
Support representative is available in chat number: +91-[protected]

Kindest regards,
Binomo Support Team

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Balamanikandan123's reply, Aug 2, 2024

Please contact me as well regarding deposit issue through WhatsApp

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Address: www.binomo.com

It has become so frustrating! The long wait for verification to take place on Binomo has not only hampered my trading activities but has also made me question if this is the right platform to host my trading. I really want them to enhance their verification process because I am seriously getting tired of this long wait for verification.

Feb 12, 2024

Complaint marked as Resolved

Verified Support

Feb 11, 2024

Binomo Customer Care's response Hello!

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email at [protected]@binomo.com, once you do It, we will be glad to clarify all the conditions related to verification by email.

We're looking forward for your answer!

Binomo Complaints & Reviews

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Binomo reviews & complaints page 4

Losses due to frequent crashes on the Binomo

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Is Binomo regulated at all?

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Binomo bonuses turned out to be more trouble

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Deposit issue with binomo

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Binomo Withdrawal

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Interface is quite messy for me

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I tried to withdraw money from Binomo

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How to use this?

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Can't Login To My Binomo Account- Need Help

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App isn't downloading

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Long verification process

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Safety Concern - Is Binomo Safe?

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I'm writing to express

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Be safe, guys!

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Please answer this

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I'm sure more people would have the same issue

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Withdrawal decline

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Withheld my profits

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System Fraud

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It's become so frustrating!

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