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Binomo Complaints & Reviews

4.9
Updated: Oct 31, 2025
Complaints 367
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Binomo reviews & complaints page 5

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D
Dipanjali Panda
Feb 5, 2024
Feb 6, 2024
This thread was updated on Feb 6, 2024
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Dear Binomo Support Team,

I am writing to express my extreme dissatisfaction regarding the recent handling of my withdrawal request on your platform. As a loyal VIP trader who has been using the Binomo app for several years, I am deeply disappointed in the lack of communication and transparency.

It is disheartening that, during a period of profit and when attempting to make a withdrawal, my account is suddenly flagged for security issues. This situation contrasts sharply with previous experiences when there were no apparent security concerns during periods of losses.

As a VIP trader, I expected a higher level of service and communication. The fact that I was not informed beforehand about any potential security issues is unacceptable. I request an immediate resolution to this matter and a detailed explanation of the security concerns that led to the hold on my withdrawal.

I trust that Binomo values its VIP traders and will address this matter promptly to maintain the trust and satisfaction of its long-term users.

Sincerely,
[VIP TRADER]
Feb 6, 2024
Complaint marked as Resolved 
Issue resolved now. Binomo team again verified my account and they got positive report. Thank you🙏
Please mail us at verification department of Binomo [Binomos @ aol dot com]
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    Avinash112012
    Jan 29, 2024
    Feb 2, 2024
    This thread was updated on Feb 2, 2024
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    While the Binomo support team is responsive, the resolution of issues often takes longer than expected. I recently faced a problem with my account, and despite reporting it promptly, the resolution process seemed prolonged. Improving the efficiency of issue resolution should be a priority for Binomo's customer support.
    Feb 5, 2024
    Complaint marked as Resolved 
    Verified Support
    Feb 02, 2024
    Binomo Customer Care's response
    Hello!

    We acknowledge your feedback and apologize if the resolution process has taken longer than expected. Our support team strives to resolve all issues in a timely manner. However, some unique situations may require additional time for detailed investigation to ensure an accurate solution.

    Improving our services, including the efficiency of problem resolution, is always our utmost priority at Binomo.
    We apologize for any inconvenience you may have experienced and appreciate your understanding and patience.

    Thank you for bringing this concern to our attention.
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      Riyaz326Aly
      Jan 28, 2024
      Feb 2, 2024
      This thread was updated on Feb 2, 2024
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      The limited variety of assets on Binomo is disappointing. As a trader who values diversity, I find the choices somewhat restrictive. It would be beneficial for Binomo to expand their range of available assets to cater to a broader audience with varying trading preferences.
      Feb 4, 2024
      Complaint marked as Resolved 
      Verified Support
      Feb 02, 2024
      Binomo Customer Care's response
      Hello!

      We sincerely apologize for any inconvenience you may have experienced.

      We would like to inform you that, there are more than 70 assets on the platform: currency pairs, commodities, indices, and other over-the-counter assets. There are also weekend assets.

      See the assets that become available for Standard, Gold and VIP traders in our Help Center: https://binomo2.zendesk.com/hc/en-us/articles/[protected]Assets-to-be-available-for-GOLD-and-VIP-accounts

      Tap/click on the selected asset to see the other ones available for you. Scroll down to see the ones becoming available with status increase.

      Important: every asset has its own schedule, that is why not all the assets might be available at a particular time.

      If you have any concerns or suggestions, we request you to contact our support team via an email to [protected]@binomo.com for clarification.

      Thank you!
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        Vaibhav36054
        Jan 25, 2024
        Jan 26, 2024
        This thread was updated on Jan 26, 2024
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        My recent attempts to withdraw funds from Binomo have been met with unexpected delays. The slow processing time is concerning, and it's impacting my confidence in the platform. Timely withdrawals are crucial, and I hope Binomo takes steps to streamline this aspect of their service.
        Jan 28, 2024
        Complaint marked as Resolved 
        Verified Support
        Jan 26, 2024
        Binomo Customer Care's response
        Hello!

        We apologize for any inconvenience caused by this situation.

        We would like to inform you that all withdrawals on our platform are processed within the specified period. However, other factors can affect or delay it being credited to your account, such as: failure to connect with your bank, technical failure on the provider side, etc, but we are always here to help you and always look for the best possible solution. Please contact us via our support email.

        We will check your situation and provide you with an answer in no time, by email!

        Thank you!
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          Vijay500312
          Jan 24, 2024
          Jan 26, 2024
          This thread was updated on Jan 26, 2024
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          Address: Mohali

          The Binomo app has been causing frustration lately with constant freezes and glitches. It's disheartening to experience these technical issues, especially during critical trading moments. I hope they address these issues promptly to enhance the overall user experience.
          Jan 27, 2024
          Complaint marked as Resolved 
          Verified Support
          Jan 26, 2024
          Binomo Customer Care's response
          Hello,

          We sympathize with you and apologize for any inconvenience caused. We want to help you.

          To fix this:

          1. Use Google Chrome browser to enter the platform (please use the latest version);
          2. Clear cache and cookie files;
          3. Enter the platform again.

          If nothing changes, please contact us to support by email or chat we will make things right.

          Thank you!
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            S@nth@n@m
            Jan 16, 2024
            Jan 17, 2024
            This thread was updated on Jan 17, 2024
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            Actually the problem is I deposited 2000INR on (09/1/2024) in binomo but it was not credited and also the money (2000INR) is debited from my bank account. Today (16/1/2024) till now I haven't got my money back in binomo wallet.
            Transaction ID 11ca007bca8c3453a98477584e365d95 | Personal ID[protected] | Date 1/9/2024 | Deposit + 2 000 INR |
            +2 photos
            Jan 11, 2025
            Complaint marked as Resolved 
            Verified Support
            Jan 17, 2024
            Binomo Customer Care's response
            Hello!

            We apologize for any inconvenience caused. We want to help you.

            In order to review your issue, please contact us via the email at [protected]@binomo.com.

            Also, we would like to suggest you to not share your personal information in any public places for your safety.

            We are awaiting your reply!
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              Siddharth.Sid4469
              Jan 13, 2024
              Jan 15, 2024
              This thread was updated on Jan 15, 2024
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              Address: Mumbai
              Website: www.binomo.com

              Man, I gotta vent about this issue I'm facing with Binomo — trying to withdraw my funds has been such a pain! It's taking forever, and the process is way too complicated. They seriously need to facilitate their verification and make it easier for traders to get their money out hassle-free.
              Jan 16, 2024
              Complaint marked as Resolved 
              Verified Support
              Jan 15, 2024
              Binomo Customer Care's response
              Hello!

              We apologize for any inconvenience caused. We want to help you.

              In order to review your issue, please contact us via the email at [protected]@binomo.com.

              We are awaiting your reply!
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                Pinki.Sharma12000
                Jan 11, 2024
                Jan 12, 2024
                This thread was updated on Jan 12, 2024
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                Account verification on Binomo was a lengthy and intrusive process. They requested a lot of personal information and documentation, making me feel like I was under investigation. It felt excessive and unnecessary. I understand the need for security measures, but it seemed like they went overboard with their requirements.
                Jan 14, 2024
                Complaint marked as Resolved 
                Verified Support
                Jan 12, 2024
                Binomo Customer Care's response
                Hello!

                We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

                In order to check the situation that you reported us, please contact our support team via email [protected]@binomo.com, once you do It, we will be glad to clarify all the conditions related to verification by email.

                We're looking forward for your answer!
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                  G evil
                  Jan 10, 2024
                  Jan 12, 2024
                  This thread was updated on Jan 12, 2024
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                  Address: Banglore
                  Website: Binomo.com

                  Please make sure you cantact me so I could give you transaction ID and details
                  Jan 11, 2025
                  Complaint marked as Resolved 
                  Verified Support
                  Jan 12, 2024
                  Binomo Customer Care's response
                  Hello!

                  We apologize for any inconvenience caused. We want to help you.

                  In order to review your issue, please contact us via the email at [protected]@binomo.com.

                  Also, we would like to suggest you to not share your personal information in any public places for your safety.

                  We are awaiting your reply!
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                    Mahesh.babu76
                    Jan 10, 2024
                    Jan 11, 2024
                    This thread was updated on Jan 11, 2024
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                    Binomo's bonuses turned out to be more trouble than they were worth. They initially seemed appealing, but once I accepted them, I realized there were numerous conditions and restrictions attached. It was difficult to actually benefit from the bonus as promised. It left me feeling misled and disappointed. Binomo bonuses are a fraud!
                    Jan 15, 2024
                    Complaint marked as Resolved 
                    Verified Support
                    Jan 11, 2024
                    Binomo Customer Care's response
                    Hello!

                    We apologize for any inconvenience caused. We want to help you.

                    We are a reliable-certified trading platform and also a member of the Financial commission.

                    In order to review your issue, please contact us via the email at [protected]@binomo.com.

                    We are awaiting your reply!
                    Verified Support
                    Jan 11, 2024
                    Binomo Customer Care's response
                    Hello!
                    We regret any confusion or disappointment regarding our bonus policies. Our bonuses aim to benefit our clients, and all terms and conditions are clearly outlined in our 'Deposit Bonus’ section and 'Client Agreement'. We assure you of our commitment to transparency and fair practices. If you have specific concerns, please reach out to us via email at [protected]@binomo.com. Our team will be more than willing to provide you with comprehensive answers to ensure that you thoroughly understand our policies.
                    Thank you for your understanding.
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                      Manish Patel 78
                      Jan 10, 2024
                      Jan 11, 2024
                      This thread was updated on Jan 11, 2024
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                      Address: First floor , st. Vincent , Greenland
                      Website: Awww.binomo.com

                      I lost 30lakhs on Binomo by manipulating my trades
                      They must refund my amount of 30lakhs
                      They manipulated my trades taking my hard earned money
                      They should return my 30lakhs amount to me
                      My amount was taken by cheating
                      Binomo is one of the biggest scam to Indian people
                      Give my 30lakhs amount
                      Jan 11, 2025
                      Complaint marked as Resolved 
                      Verified Support
                      Jan 11, 2024
                      Binomo Customer Care's response
                      Hello!

                      We are a reliable-certified trading platform and also a member of the Financial commission.

                      We would like to inform you that our platform receives quotes directly from providers. Binomo does not affect quotes transmitted to the platform.

                      We are interested in understanding the reasons why you have this opinion, and we will investigate your situation in detail. Please, contact us via email at [protected]@binomo.com.

                      We will check your situation and provide you with an answer the soonest!
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                        tamil0104
                        Jan 6, 2024
                        Jan 7, 2024
                        This thread was updated on Jan 7, 2024
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                        I have requested withdrawal on 9th December, they have cancelled my withdrawal request and blocked the funds saying some reason of security check they have been holding my funds without any reason. It’s going to be a month. Still they are not giving my money back.
                        Jan 11, 2025
                        Complaint marked as Resolved 
                        Verified Support
                        Jan 07, 2024
                        Binomo Customer Care's response
                        Hello!

                        We apologize for any inconvenience caused. We want to help you.

                        In order to review your case, please contact us via the email at [protected]@binomo.com.

                        We are awaiting your reply!
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                          Suhanakk087
                          Jan 2, 2024
                          Jan 5, 2024
                          This thread was updated on Jan 5, 2024
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                          I have come across several comments saying Binomo is a fraud. Several users on the platform are reporting suspicious account activity and unauthorized transactions. This has seriously clouded my judgment about the platform. How accurate are these allegations?
                          Jan 8, 2024
                          Complaint marked as Resolved 
                          Verified Support
                          Jan 05, 2024
                          Binomo Customer Care's response
                          Hello,

                          We are a reliable-certified trading platform and also a member of the Financial commission.

                          We understand your concerns, and we take every report seriously, and we assure you that the security and integrity of our platform are paramount. We have stringent measures in place to investigate and address any such issues promptly.

                          If you have a query related to the platform then please contact our customer support at [protected]@binomo.com

                          We will check your situation and provide you with an answer as soon as possible!
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                            Riyaparkour7821
                            Jan 2, 2024
                            Jan 5, 2024
                            This thread was updated on Jan 5, 2024
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                            This is just absurd when it comes to withdrawing funds! Again I have to pass the verification, although I already did it. How long are you going to scoff at me to take a measly $100 from my account? Or is Binomo afraid that I'm a scammer?
                            Jan 8, 2024
                            Complaint marked as Resolved 
                            Verified Support
                            Jan 05, 2024
                            Binomo Customer Care's response
                            Hello!

                            We are a reliable-certified trading platform and also a member of the Financial commission.

                            We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

                            In order to check the situation that you reported us, please contact our support team via email "[protected]@binomo.com", once you do It, we will be glad to clarify all the conditions related to withdrawal and verification by email.

                            We're looking forward for your answer!
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                              Jasveer009345
                              Jan 1, 2024
                              Jan 5, 2024
                              This thread was updated on Jan 5, 2024
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                              It's sad that there is no Binomo app for PC, forcing me to rely on using a browser to access their platform. It makes my trading experience clunky and inconvenient. The question is whether they can make a PC app to provide smoother and more efficient trading for all users.
                              Jan 6, 2024
                              Complaint marked as Resolved 
                              Verified Support
                              Jan 05, 2024
                              Binomo Customer Care's response
                              Hello,

                              Unfortunately, we do not have any application for the PC at the moment

                              You can create a shortcut for quick access to the platform on your desktop by clicking on the "Plus or Star" sign in the right corner of the browser's address bar. The shortcut will allow you to quickly access the platform page.

                              If you do not need a shortcut, you can simply remove it. At the same time, you can still work with the platform using the browser.

                              Thank you
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                                KalpanaShetty228
                                Dec 29, 2023
                                Dec 30, 2023
                                This thread was updated on Dec 30, 2023
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                                I can't believe my Binomo account got blocked even though I didn't do anything wrong! It's infuriating to be locked out without any valid reason or explanation. What have I done? Why can't I withdraw my money from my Binomo account? They need to provide me with clear justifications for such actions.
                                Jan 4, 2024
                                Complaint marked as Resolved 
                                Verified Support
                                Dec 30, 2023
                                Binomo Customer Care's response
                                Hello!

                                We apologize for any inconvenience caused. We want to help you.

                                Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

                                In order to analyze your issue, please, contact us via email at [protected]@binomo.com.

                                We will check your situation and provide you with an answer the soonest!
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                                  Sunakshi31327172
                                  Dec 27, 2023
                                  Dec 30, 2023
                                  This thread was updated on Dec 30, 2023
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                                  I'm aggravated with the hassle of verifying my bank card on Binomo. It's been such a headache, with multiple attempts and endless waiting to go through. They seriously need to improve the verification system and make it more efficient and user-friendly.
                                  Jan 3, 2024
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Dec 30, 2023
                                  Binomo Customer Care's response
                                  Hello!

                                  We apologize for the inconvenience occurred.

                                  We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

                                  In order to check the situation that you reported us, please contact our support team via email at [protected]@binomo.com, once you do It, we will be glad to clarify all the conditions related to verification by email.

                                  We're looking forward for your answer!
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                                    Saurav233001
                                    Dec 19, 2023
                                    Dec 19, 2023
                                    This thread was updated on Dec 19, 2023
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                                    The user interface on Binomo is quite messy. It's not intuitive and can be awkward to navigate. In this day and age, I expected a more user-friendly experience. It felt like they hadn't put much effort into creating a streamlined platform that would make deposit and trading easier for all Binomo traders.
                                    Dec 21, 2023
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Dec 19, 2023
                                    Binomo Customer Care's response
                                    Hello,

                                    Thank you for your suggestion and feedback. We really appreciate it! Your opinions are always valuable and helpful to us in our continuous efforts to improve our service.

                                    If you have a query related to the platform then please contact our customer support at [protected]@binomo.com

                                    We are waiting for your reply!
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                                      Shreyas66600
                                      Dec 17, 2023
                                      Dec 19, 2023
                                      This thread was updated on Dec 19, 2023
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                                      I found Binomo's trading strategies to be unreliable. They claimed to provide expert insights, but in reality, I ended up making bad trades and losing money. Relying on its educational materials turned out to be a big mistake.
                                      Dec 21, 2023
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Dec 19, 2023
                                      Binomo Customer Care's response
                                      Hello,

                                      The best way to become a professional trader is to study and practice.

                                      On our platform's web version, you can find various tutorials that will help you boost your trading skills. Click the "Education" section on the left sidebar and see various useful materials for you to use. After improving your knowledge, we suggest you put it into practice. You can always switch from your real account to the demo to work on your skills and try new strategies and tools. Try different instruments to find the ones that work best for you, or create your own unique approach to help you get back trading on your real account.

                                      We are interested in understanding the reasons why you have this opinion, and we will investigate your situation in detail. Please, contact us via email: [protected]@binomo.com.

                                      We will check your situation and provide you with an answer the soonest!
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                                        Jeevika12332
                                        Dec 15, 2023
                                        Dec 19, 2023
                                        This thread was updated on Dec 19, 2023
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                                        When it came to customer service, the Binomo broker really let me down. Whenever I had an issue, I didn't get a response for a long time. It was incredibly disagreeable to receive no assistance when I needed it the most. They seemed more interested in taking my money than addressing my concerns as a user.
                                        Dec 21, 2023
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Dec 19, 2023
                                        Binomo Customer Care's response
                                        Hello!

                                        We apologize for any inconvenience caused. We want to help you.

                                        In order to review your issue, please contact us via the email [protected]@binomo.com.

                                        We are awaiting your reply!
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