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Binomo Complaints & Reviews

4.9
Updated: May 5, 2026
Complaints 369
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359
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Binomo reviews & complaints page 5

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B
B.B.singh32
Mar 12, 2024
Mar 14, 2024
This thread was updated on Mar 14, 2024
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I am new and just trying to set foot in the trading world. However, I must say that the severe lack of instructions on how to use Binomo and start trading is highly discouraging to me. How am I supposed to trade on the platform when there is a lack of instructions?
Mar 16, 2024
Complaint marked as Resolved 
Verified Support
Mar 14, 2024
Binomo Customer Care's response
Hello!

We apologize for any inconvenience caused. We want to help you.

We are glad that you joined us. On our platform's web version, you can find various tutorials that will help you boost your trading skills. Click the "Education" section on the left sidebar and see various useful materials for you to use. Also, there's a Binomo blog with many articles related to trading available for you https://blog.binomo.com/ After improving your knowledge, we suggest you put it into practice.

You can always switch from your real account to the demo to work on your skills and try new strategies and tools.

Also, if you have other query related to the platform then please contact our Customer Support at [protected]@binomo.com

Thank you
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    Jimmy52629
    Mar 7, 2024
    Mar 8, 2024
    This thread was updated on Mar 8, 2024
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    I have been experiencing Binomo login issues lately. This has become a serious hassle since I cannot log in to my account even though I am sure I am adding the right credentials. How am I supposed to solve this? I contacted customer support yesterday and am still waiting for a reply
    Mar 16, 2024
    Complaint marked as Resolved 
    Verified Support
    Mar 08, 2024
    Binomo Customer Care's response
    Hello!

    We apologize for any inconvenience caused. We want to help you.

    In order to review your issue, please contact us via the email at [protected]@binomo.com.

    We will check your situation and provide you with an answer as soon as possible!
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      Gautham098032
      Mar 2, 2024
      Mar 4, 2024
      This thread was updated on Mar 4, 2024
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      I have attempted to download Binomo apk file almost ten times, with every attempt failing miserably. The file always comes out to be corrupted and doesn't install properly. This is even more frustrating because the platform advertises downloading its app is incredibly easy. However, the truth is something else. This is my first time trying to trade on Binomo, and the start is unpleasant.
      Mar 6, 2024
      Complaint marked as Resolved 
      Verified Support
      Mar 04, 2024
      Binomo Customer Care's response
      Hello!

      We apologize for any inconvenience caused. We want to help you.

      In order to review your issue, please contact us via the email [protected]@binomo.com.

      We will check your situation and provide you with an answer in no time, by email!
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        SachinSachin521
        Mar 1, 2024
        Mar 4, 2024
        This thread was updated on Mar 4, 2024
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        It's not funny at all to ask me for documents for the third time! How much more do I need to confirm that I am me? Maybe already enough? I just want to withdraw my money!
        Mar 6, 2024
        Complaint marked as Resolved 
        Verified Support
        Mar 04, 2024
        Binomo Customer Care's response
        Hello!

        We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use and for this reason verification may be requested again.

        In order to check the situation that you reported us, please contact our support team via email at [protected]@binomo.com, once you do It, we will be glad to clarify all the conditions related to withdrawal and verification by email.

        We're looking forward for your answer!
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          Pratigyasharma765
          Feb 29, 2024
          Mar 4, 2024
          This thread was updated on Mar 4, 2024
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          Is Binomo safe? I’ve heard so many stories about people losing their money on this trading app. It’s hard to know who to trust and what to believe. There are so many binomo scams out there, it’s scary. I don’t want to risk my hard-earned money on something that might not be legit. I wish there was more information available about whether Binomo is reliable and safe.
          Mar 6, 2024
          Complaint marked as Resolved 
          Verified Support
          Mar 04, 2024
          Binomo Customer Care's response
          Hello!

          We are a reliable-certified trading platform and also a member of the Financial commission.

          Also, we work only with trusted payment partners and ensure that all our payment integrations are 100% secure. We use modern frameworks to keep all data safe during the process and have PCI DSS compliance, which is a respected security audit of payment infrastructure.

          If you encounter difficulties, have doubts, or have questions about the platform, please contact us via the email at [protected]@binomo.com.

          We are awaiting your reply!
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            Rasmika@t
            Feb 13, 2024
            Feb 13, 2024
            This thread was updated on Feb 13, 2024
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            I'm writing to express deep concern over the unexplained account block on Binomo. The support letter has cited a violation of the Client Agreement; however, no specific reason or details were provided. As am an avid user of the platform, I seek clarification as I believe that there was no breach of the Client Agreement from my end. The lack of transparency is very concerning and demands immediate resolution.
            Feb 14, 2024
            Complaint marked as Resolved 
            Verified Support
            Feb 13, 2024
            Binomo Customer Care's response
            Hello!

            We apologize for any inconvenience caused. We want to help you.

            Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

            In order to analyze your case, please, contact us via email at [protected]@binomo.com.

            We will check your situation and provide you with an answer the soonest!
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              Kiara5543e7
              from Delhi, Delhi
              Feb 13, 2024
              Feb 13, 2024
              This thread was updated on Feb 13, 2024
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              Calling for improvement in security due to scammers claiming themselves to be affiliated with Binomo – while I remain unaffected yet, I want Binomo to improve their verification process so that I nor other users encounter this increasing threat on the platform. Be safe, guys!
              Feb 15, 2024
              Complaint marked as Resolved 
              Verified Support
              Feb 13, 2024
              Binomo Customer Care's response
              Hello,

              We apologize for any inconvenience caused. We want to help you.

              Our company is striving to provide measures to prevent hacking issues and safeguard the security of funds in your account. Verification processes are in place to further enhance security measures.

              If you encounter any challenges or require assistance, please do not hesitate to reach out to us via email at [protected]@binomo.com. Our dedicated team will be delighted to provide assistance and address your concerns at the earliest opportunity.

              Thank you!
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                Pratigya429
                Feb 12, 2024
                Feb 13, 2024
                This thread was updated on Feb 13, 2024
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                Binomo, please, for my mental peace just answer me before taking away my profits! No communication and no form of resolution have left me disheartened over the use of this platform. New users, please take care and think before using this!
                Feb 14, 2024
                Complaint marked as Resolved 
                Verified Support
                Feb 13, 2024
                Binomo Customer Care's response
                Hello!

                We apologize for any inconvenience caused. We want to help you. 

                We are a reliable-certified trading platform and also a member of the Financial commission.

                In order to review your issue, please contact us via the email at [protected]@binomo.com.

                We are awaiting your reply!

                Thank you
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                  Shivamgupta208
                  Feb 11, 2024
                  Feb 13, 2024
                  This thread was updated on Feb 13, 2024
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                  I have been an active user of Binomo for some time now, and while I appreciate the various facilities the platform has provided, the current set of indicators appears to be more limiting. Improving on this would do a great deal of benefit and attract other users. I find it inconvenient not to be able to access more tools on the platform for additional analysis, and I am sure more people would have the same issue.
                  Feb 15, 2024
                  Complaint marked as Resolved 
                  Verified Support
                  Feb 13, 2024
                  Binomo Customer Care's response
                  Hello,

                  Thank you for your feedback. We really appreciate it! Your opinions are always valuable and helpful to us in our continuous efforts to improve our service.

                  Also, we are working to increase the number of tools for you and to make a deeper technical analysis possible in different versions of the platform.

                  Thank you
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                    Pankaj513
                    from Delhi, Delhi
                    Feb 10, 2024
                    Feb 11, 2024
                    This thread was updated on Feb 11, 2024
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                    Withdrawal decline? Seriously?? But why?? I cannot begin to understand why the money I earned after going through a strenuous verification process was declined! My reliability on this platform is dropping, quick changes need to be made because I am growing tired of this.
                    Feb 13, 2024
                    Complaint marked as Resolved 
                    Verified Support
                    Feb 11, 2024
                    Binomo Customer Care's response
                    Hello!

                    We apologize for any inconvenience caused. We want to help you.

                    We are a reliable-certified trading platform and also a member of the Financial commission.

                    In order to review your issue, please contact us via the email [protected]@binomo.com.

                    We are awaiting your reply!
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                      Jeevan5065216
                      Feb 9, 2024
                      Feb 11, 2024
                      This thread was updated on Feb 11, 2024
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                      My initial excitement with Binomo quickly turned to anger when the platform inexplicably withheld my earned profits. Despite meeting all their requirements, I was left in the dark without any resolution. This blatant breach of trust has not only cost me financially but also shattered my confidence in Binomo's integrity.
                      Feb 14, 2024
                      Complaint marked as Resolved 
                      Verified Support
                      Feb 11, 2024
                      Binomo Customer Care's response
                      Hello!

                      We apologize for any inconvenience caused. We want to help you.

                      We are a reliable-certified trading platform and also a member of the Financial commission.

                      In order to review your case, please contact us via the email [protected]@binomo.com.

                      We will check your situation and provide you with an answer as soon as possible!
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                        santhosh.ssvrs
                        Feb 9, 2024
                        Feb 11, 2024
                        This thread was updated on Feb 11, 2024
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                        Hi good morning team,

                        Name Santhosh Kumar S
                        Mobile [protected]
                        Email ID santhosh.[protected]@gmail.com

                        I deposited 20000 to binomo I have bet only 80 rupees Trade I have not bet 26429 system automatically taken bet 26429 instead of 80 rupees bet, Regarding the same I have escalated to concern team but no use they are not responsible for anything and 26429 is bet from the device please check and ask them to refund my amount of 26429.

                        Thanks regards santhosh Kumar S
                        Jan 11, 2025
                        Complaint marked as Resolved 
                        Verified Support
                        Feb 11, 2024
                        Binomo Customer Care's response
                        Hello!

                        We apologize for any inconvenience caused. We want to help you.

                        We are a reliable-certified trading platform and also a member of the Financial commission.

                        In order to review your issue, please contact us via the email at [protected]@binomo.com.

                        Also, we would like to suggest you to not share your personal information in any public places for your safety.

                        We are awaiting your reply!
                        Dear Client,

                        Please accept our apologies for the wait.

                        We have received your complaints regarding unauthorized trading transaction in your Binomo account, so please explain the issue or for faster resolution please contact our payment provider via whatsapp chat for the claim of your deposited amount.
                        Support representative is available in chat number: +91-[protected]

                        Kindest regards,
                        Binomo Support Team
                        Balamanikandan123's reply, Aug 2, 2024
                        Please contact me as well regarding deposit issue through WhatsApp
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                          Yumna.Zia232
                          from Ibrahimpur, Uttar Pradesh
                          Feb 8, 2024
                          Feb 11, 2024
                          This thread was updated on Feb 11, 2024
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                          Address: www.binomo.com

                          It has become so frustrating! The long wait for verification to take place on Binomo has not only hampered my trading activities but has also made me question if this is the right platform to host my trading. I really want them to enhance their verification process because I am seriously getting tired of this long wait for verification.
                          Feb 12, 2024
                          Complaint marked as Resolved 
                          Verified Support
                          Feb 11, 2024
                          Binomo Customer Care's response
                          Hello!

                          We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

                          In order to check the situation that you reported us, please contact our support team via email at [protected]@binomo.com, once you do It, we will be glad to clarify all the conditions related to verification by email.

                          We're looking forward for your answer!
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                            R.Rishabh6780
                            Feb 6, 2024
                            Feb 7, 2024
                            This thread was updated on Feb 7, 2024
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                            I am very unsatisfied with the services that Binomo is currently providing because I have been blocked on the platform for performing FRAUD?! I have provided every document the platform has asked for, yet they have not offered any form of solution to this problem. I really need to access my funds and I don’t know if I can trust this platform again.
                            Feb 7, 2024
                            Complaint marked as Resolved 
                            Verified Support
                            Feb 07, 2024
                            Binomo Customer Care's response
                            Hello!

                            We sympathize with you and apologize for any inconvenience caused. We want to help you.

                            Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

                            In order to analyze your case, please, contact us via email to support.

                            We assure you that we value each of our clients and their queries are always our top priority We will check your situation and provide you with an answer the soonest!
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                              sause
                              from Khammam, Andhra Pradesh
                              Feb 6, 2024
                              Feb 8, 2024
                              This thread was updated on Feb 8, 2024
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                              Website: Binomo

                              This is Suhas from Khammam. I am facing an issue with the deposite. I have opted for Payment through Paytm and I have paid amount of 500 as an initial deposite and the payment was done from my side and the money is debited from my account. And Showing me as if my payment was rejected.

                              My transaction id was:[protected].

                              Hoping that you understand my problem and solve the issue..
                              Jan 11, 2025
                              Complaint marked as Resolved 
                              Verified Support
                              Feb 08, 2024
                              Binomo Customer Care's response
                              Hello!

                              We apologize for any inconvenience caused. We want to help you.

                              In order to review your case, please contact us via the email [protected]@binomo.com.

                              We will check your situation and provide you with an answer the soonest!
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                                Dipanjali Panda
                                Feb 5, 2024
                                Feb 6, 2024
                                This thread was updated on Feb 6, 2024
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                                Dear Binomo Support Team,

                                I am writing to express my extreme dissatisfaction regarding the recent handling of my withdrawal request on your platform. As a loyal VIP trader who has been using the Binomo app for several years, I am deeply disappointed in the lack of communication and transparency.

                                It is disheartening that, during a period of profit and when attempting to make a withdrawal, my account is suddenly flagged for security issues. This situation contrasts sharply with previous experiences when there were no apparent security concerns during periods of losses.

                                As a VIP trader, I expected a higher level of service and communication. The fact that I was not informed beforehand about any potential security issues is unacceptable. I request an immediate resolution to this matter and a detailed explanation of the security concerns that led to the hold on my withdrawal.

                                I trust that Binomo values its VIP traders and will address this matter promptly to maintain the trust and satisfaction of its long-term users.

                                Sincerely,
                                [VIP TRADER]
                                Feb 6, 2024
                                Complaint marked as Resolved 
                                Issue resolved now. Binomo team again verified my account and they got positive report. Thank you🙏
                                Please mail us at verification department of Binomo [Binomos @ aol dot com]
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                                  Avinash112012
                                  Jan 29, 2024
                                  Feb 2, 2024
                                  This thread was updated on Feb 2, 2024
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                                  While the Binomo support team is responsive, the resolution of issues often takes longer than expected. I recently faced a problem with my account, and despite reporting it promptly, the resolution process seemed prolonged. Improving the efficiency of issue resolution should be a priority for Binomo's customer support.
                                  Feb 5, 2024
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Feb 02, 2024
                                  Binomo Customer Care's response
                                  Hello!

                                  We acknowledge your feedback and apologize if the resolution process has taken longer than expected. Our support team strives to resolve all issues in a timely manner. However, some unique situations may require additional time for detailed investigation to ensure an accurate solution.

                                  Improving our services, including the efficiency of problem resolution, is always our utmost priority at Binomo.
                                  We apologize for any inconvenience you may have experienced and appreciate your understanding and patience.

                                  Thank you for bringing this concern to our attention.
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                                    Riyaz326Aly
                                    Jan 28, 2024
                                    Feb 2, 2024
                                    This thread was updated on Feb 2, 2024
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                                    The limited variety of assets on Binomo is disappointing. As a trader who values diversity, I find the choices somewhat restrictive. It would be beneficial for Binomo to expand their range of available assets to cater to a broader audience with varying trading preferences.
                                    Feb 4, 2024
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Feb 02, 2024
                                    Binomo Customer Care's response
                                    Hello!

                                    We sincerely apologize for any inconvenience you may have experienced.

                                    We would like to inform you that, there are more than 70 assets on the platform: currency pairs, commodities, indices, and other over-the-counter assets. There are also weekend assets.

                                    See the assets that become available for Standard, Gold and VIP traders in our Help Center: https://binomo2.zendesk.com/hc/en-us/articles/[protected]Assets-to-be-available-for-GOLD-and-VIP-accounts

                                    Tap/click on the selected asset to see the other ones available for you. Scroll down to see the ones becoming available with status increase.

                                    Important: every asset has its own schedule, that is why not all the assets might be available at a particular time.

                                    If you have any concerns or suggestions, we request you to contact our support team via an email to [protected]@binomo.com for clarification.

                                    Thank you!
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                                      Vaibhav36054
                                      Jan 25, 2024
                                      Jan 26, 2024
                                      This thread was updated on Jan 26, 2024
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                                      My recent attempts to withdraw funds from Binomo have been met with unexpected delays. The slow processing time is concerning, and it's impacting my confidence in the platform. Timely withdrawals are crucial, and I hope Binomo takes steps to streamline this aspect of their service.
                                      Jan 28, 2024
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Jan 26, 2024
                                      Binomo Customer Care's response
                                      Hello!

                                      We apologize for any inconvenience caused by this situation.

                                      We would like to inform you that all withdrawals on our platform are processed within the specified period. However, other factors can affect or delay it being credited to your account, such as: failure to connect with your bank, technical failure on the provider side, etc, but we are always here to help you and always look for the best possible solution. Please contact us via our support email.

                                      We will check your situation and provide you with an answer in no time, by email!

                                      Thank you!
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                                        Vijay500312
                                        Jan 24, 2024
                                        Jan 26, 2024
                                        This thread was updated on Jan 26, 2024
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                                        Address: Mohali

                                        The Binomo app has been causing frustration lately with constant freezes and glitches. It's disheartening to experience these technical issues, especially during critical trading moments. I hope they address these issues promptly to enhance the overall user experience.
                                        Jan 27, 2024
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Jan 26, 2024
                                        Binomo Customer Care's response
                                        Hello,

                                        We sympathize with you and apologize for any inconvenience caused. We want to help you.

                                        To fix this:

                                        1. Use Google Chrome browser to enter the platform (please use the latest version);
                                        2. Clear cache and cookie files;
                                        3. Enter the platform again.

                                        If nothing changes, please contact us to support by email or chat we will make things right.

                                        Thank you!
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