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Updated: Oct 31, 2025
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Rohini800925
Dec 13, 2023
Dec 14, 2023
This thread was updated on Dec 14, 2023
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The process of withdrawing money on Binomo was an ordeal. They put me through a series of hoops, demanding endless documents and verifications. It felt like they were making it so difficult for me to access my funds. It was a hassle that left me feeling trapped and unable to get my profit back easily. Disheartened with Binomo and how it works.
Dec 15, 2023
Complaint marked as Resolved 
Verified Support
Dec 14, 2023
Binomo Customer Care's response Hello!

We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

In order to check the situation that you reported us, please contact our support team via email "[protected]@binomo.com", once you do It, we will be glad to clarify all the conditions related to withdrawal and verification by email.

We're looking forward for your answer!
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    Sushant1232
    Nov 29, 2023
    Dec 3, 2023
    This thread was updated on Dec 3, 2023
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    Urgent: Complaint Regarding Withdrawal Issues on Binomo Platform

    Complaint Details:

    Account ID:[protected]
    Date of Initial Contact with Support: 28/11/2023
    Nature of the Issue: Withdrawals are currently paused due to an ongoing security check.
    Description of the Issue:
    I have been informed that withdrawals from my account are paused due to a security check. However, I must emphasize that I was not adequately informed about this situation. Despite reaching out to...
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    Shaik123456788
    from Hyderabad, Telangana
    Nov 25, 2023
    Nov 26, 2023
    This thread was updated on Nov 26, 2023
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    Transaction ID 4569048d8be16a3b0bbcfce24bc3576a | Personal ID 35548024 | Date 10/30/2023 | Withdraw - 7 000 INR |
    Status completed but I didn’t receieved ammount from past 27days.I have given every proof to company but issue is not resolved
    Jan 11, 2025
    Complaint marked as Resolved 
    Verified Support
    Nov 26, 2023
    Binomo Customer Care's response     Hello!

    We apologize for any inconvenience caused. We want to help you.

    In order to review your issue, please contact us via the email at [protected]@binomo.com.

    We are awaiting your reply!
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      [email protected]
      Oct 24, 2023
      Oct 25, 2023
      This thread was updated on Oct 25, 2023
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      I am not able to withdraw my amount after deduction of 10% also.Since so many days their processes are not finishing.Yesterday finally I received the email that I can withdraw now, but when I tried, it could not happen.please help me.please
      +3 photos
      Jan 11, 2025
      Complaint marked as Resolved 
      Verified Support
      Oct 25, 2023
      Binomo Customer Care's response       Hello!

      We apologize for any inconvenience caused. We want to help you.

      In order to review your issue, please contact us via the email at [protected]@binomo.com.

      We will check your situation and provide you with an answer in no time, by email!

      Also, we would like to suggest you to not share your data in public for your safety.

      We are awaiting your reply!
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        Priyanka Puri
        Oct 8, 2023
        Oct 12, 2023
        This thread was updated on Oct 12, 2023
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        Address: Binomo

        They blocked my account without any reason. I did not put any request for deactivation of the account .Please help .
        Jan 11, 2025
        Complaint marked as Resolved 
        Verified Support
        Oct 12, 2023
        Binomo Customer Care's response         Hello!

        We apologize for any inconvenience caused. We want to help you.

        Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

        In order to analyze your case, please, contact us via email at [protected]@binomo.com.

        We will check your situation and provide you with an answer the soonest!
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          Manikant Kumar Sinha
          Sep 19, 2023
          Sep 20, 2023
          This thread was updated on Sep 20, 2023
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          Sir.. My two withdrawal's status is successful but amount still not credited in my bank account. I described transection id below
          1. Transection id- 3a949960c5d41cff95b1ff239da6cf52
          Date- 08/09/2023 amount- 3031
          2. Transection id- d6e080ea5d588a525fc9ae1d96dad480
          Date - 08/09/2023 amount- 4636
          Sir. Many complaints registered but they not even still solved, how can i continue tranding on binamo if they even not follow own 5.8 agreement rule. I am very dissipointed from your worst service.i will leave binamo if i don't get my amount today.
          Jan 11, 2025
          Complaint marked as Resolved 
          Verified Support
          Sep 20, 2023
          Binomo Customer Care's response           Hello!

          We apologize for any inconvenience caused by this situation.

          We would like to inform you that all withdrawals on our platform are processed within the specified period. However, other factors can affect or delay it being credited to your account, such as: failure to connect with your bank, technical failure on the provider side, etc, but we are always here to help you and always look for the best possible solution. Please contact us via our support for an update.

          Also, we would like to suggest you to not share your data in public for your safety.

          We will check your situation and provide you with an answer in no time, by email!

          Thank you!
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            KaranGupta66
            Sep 11, 2023
            Sep 13, 2023
            This thread was updated on Sep 13, 2023
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            They Blocked My Account Without Saying

            I just got an email from Binomo saying they stopped my account because I did something wrong, but they didn't explain what I did. I always follow the rules, and it's not fair to stop me without telling me why. Please give me my account back or tell me what I did wrong....
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            Hania110271
            Sep 9, 2023
            Sep 10, 2023
            This thread was updated on Sep 10, 2023
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            I'm having trouble putting money into my Binomo account. I've tried a lot of times, but it keeps saying no. I talked to their people, but they haven't helped me yet. Can someone please help me with this money problem?
            Sep 12, 2023
            Complaint marked as Resolved 
            Verified Support
            Sep 10, 2023
            Binomo Customer Care's response             Hello!

            We apologize for any inconvenience caused. We want to help you.

            In order to review your issue, please contact us via the email at [protected]@binomo.com.

            We are awaiting your reply!
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              Kiara5543e7
              from Delhi, Delhi
              Sep 5, 2023
              Sep 7, 2023
              This thread was updated on Sep 7, 2023
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              I've been trying to finish signing up on Binomo for two whole days now. I've asked them many times to send me an email to make sure it's really me. But they haven't sent it, and I can't finish signing up without it. Please, Binomo, send me the email I need so I can finish signing up.
              Sep 9, 2023
              Complaint marked as Resolved 
              Verified Support
              Sep 07, 2023
              Binomo Customer Care's response               Hello!

              We sympathize with you and apologize for any inconvenience caused. We want to help you.

              In order to review your issue, please contact us via the email [protected]@binomo.com.

              We are awaiting your reply!
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                Shahzain789
                Aug 27, 2023
                Aug 28, 2023
                This thread was updated on Aug 28, 2023
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                While Binomo's customer support is available, I've encountered some challenges when seeking assistance. The response time can be a bit slow, and at times, the representatives don't seem to have all the necessary information. Enhancing the efficiency and knowledge of the customer support team would greatly enhance the overall user experience.
                Aug 28, 2023
                Complaint marked as Resolved 
                Thanks ❤️
                Verified Support
                Aug 28, 2023
                Binomo Customer Care's response                 Hello,

                Thank you for the feedback.

                Sometimes due to heavy workflow, there might be a little bit of delay on chat.

                We will do our best to provide our response on the chat more faster.

                Respectfully,
                Binomo!
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                  User61651600
                  Aug 26, 2023
                  Aug 28, 2023
                  This thread was updated on Aug 28, 2023
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                  I'm intrigued by the tournaments Binomo offers, but I've found that the entry requirements and rules can be a bit confusing to understand. Providing clearer instructions and explanations would make it easier for users like me to participate and enjoy these tournaments without any confusion.
                  Aug 28, 2023
                  Complaint marked as Resolved 
                  Verified Support
                  Aug 28, 2023
                  Binomo Customer Care's response                   Hello,
                  We appreciate your interest in our platform. Our support team is ready to assist you with any inquiries via email to support or live chat for a quick response.
                  However, you can find the following information in the tournament details:
                  - the name of the tournament;
                  - the cost of participation;
                  - the cost of rebuys;
                  - the number of rebuys, the number of rebuys made by participants in the tournament;
                  - starting balance;
                  - number of participants;
                  - start;
                  - end;
                  - goal (for example, maximum balance at the end of the tournament);
                  - conditions;
                  - list of participants: trader, result (the trader's current account balance), prize (amount of monetary reward that the trader will receive for placing).
                  Thank you!
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                    Thetinder88
                    from Hafizabad (Pilibhit), Uttar Pradesh
                    Aug 24, 2023
                    Aug 27, 2023
                    This thread was updated on Aug 27, 2023
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                    I appreciate Binomo as a trading platform, but I'd like to see more transparency in terms of regulations and licenses. Knowing that they are properly regulated would provide an added layer of trust for users. It would be reassuring to have this information readily available on their website.
                    Aug 28, 2023
                    Complaint marked as Resolved 
                    Verified Support
                    Aug 27, 2023
                    Binomo Customer Care's response                     Hello!

                    Thank you for your feedback.

                    We would like to inform you that we are keen on the services’ highest quality and transparency of our activities, therefore we have passed through voluntary certification in an independent regulator - the Financial Commission.

                    Also, we work only with trusted payment partners and ensure that all our payment integrations are 100% secure. We use modern frameworks to keep all data safe during the process and have PCI DSS compliance, which is a respected security audit of payment infrastructure.

                    Thank you!
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                      Bhuvan55
                      Aug 23, 2023
                      Aug 27, 2023
                      This thread was updated on Aug 27, 2023
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                      I enjoy trading on Binomo, but I've noticed that their mobile app has a few glitches. Occasionally, it crashes or freezes, which can be a bit inconvenient. If Binomo could work on optimizing their app's performance and stability, it would greatly improve the trading experience for users like me.
                      Aug 28, 2023
                      Complaint marked as Resolved 
                      Verified Support
                      Aug 27, 2023
                      Binomo Customer Care's response                       Hello!

                      Thank you for your feedback.

                      We sympathize with you and apologize for any inconvenience caused. We want to help you.

                      In order to review your case for application, please contact us via email to support we will check the issue.

                      We are awaiting your reply!
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                        Vicky771012
                        from Mumbai, Maharashtra
                        Aug 22, 2023
                        Aug 24, 2023
                        This thread was updated on Aug 24, 2023
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                        I've been a Binomo user for a while now, and while I've had a generally positive experience, their withdrawal process is quite frustrating. I recently tried to withdraw my profits, but the verification process took longer than expected. It would be great if they could streamline this process to make it quicker and more user-friendly.
                        Aug 24, 2023
                        Complaint marked as Resolved 
                        Verified Support
                        Aug 24, 2023
                        Binomo Customer Care's response                         Hello!

                        We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.

                        In order to check the situation that you reported us, please contact our support team via email to support, once you do It, we will be glad to clarify all the conditions related to withdrawal and verification by email.

                        We're looking forward for your answer!
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                          honey0794
                          Aug 21, 2023
                          Apr 15, 2025
                          This thread was updated on Apr 15, 2025
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                          Resolved

                          Withdrawal Unavailable

                          My withdrawal request has been rejected due to some security issues. It shows withdrawal Unavailable. Although my account is verified. Now they are saying that it will take 10days. After that they will inform what will happen. Neither they are clarifying what exactly is a problem so that i can keep in mind for further trading. This is the worst experience i am having with binomo. Please help....
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                          User5390876
                          Aug 17, 2023
                          Aug 18, 2023
                          This thread was updated on Aug 18, 2023
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                          Resolved

                          Binomo terminated my account without warning or explanation, leaving me without access to funds and ongoing trades. This abrupt action is unjust and disrupts my trading activities. Binomo must either reinstate my account promptly or provide a valid reason for this termination.
                          Aug 19, 2023
                          Complaint marked as Resolved 
                          Verified Support
                          Aug 18, 2023
                          Binomo Customer Care's response                           Hello!

                          We sympathize with you and apologize for any inconvenience caused. We want to help you.

                          Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

                          In order to analyze your case, please, contact us via email: [protected]@binomo.com.

                          We will check your situation and provide you with an answer the soonest!
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                            Harsh.G43
                            from Bengaluru, Karnataka
                            Aug 17, 2023
                            Aug 18, 2023
                            This thread was updated on Aug 18, 2023
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                            Resolved

                            I executed a trade on Binomo, only to find that the execution was riddled with errors. The trade opened at an incorrect price, leading to significant losses. This technical glitch is unacceptable, and Binomo must compensate for the losses incurred.
                            Aug 19, 2023
                            Complaint marked as Resolved 
                            Verified Support
                            Aug 18, 2023
                            Binomo Customer Care's response                             Hello!

                            We sympathize with you and apologize for any inconvenience caused. We want to help you.

                            In order to check your issue that you reported us, please contact our support team via email at [protected]@binomo.com, We will check your issue and provide you with an answer as soon as possible!

                            We're looking forward for your answer!
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                              Shubh67171
                              Aug 16, 2023
                              Aug 17, 2023
                              This thread was updated on Aug 17, 2023
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                              Resolved

                              The charting tool on Binomo is malfunctioning, undermining my ability to perform accurate technical analysis. This tool's functionality is crucial to effective trading, and Binomo must address this issue promptly to ensure a seamless trading experience.
                              Aug 18, 2023
                              Complaint marked as Resolved 
                              Verified Support
                              Aug 17, 2023
                              Binomo Customer Care's response                               Hello!

                              We apologize for any inconvenience caused. We want to help you.

                              In order to review your issue, please contact us via the email [protected]@binomo.com.

                              We are awaiting your reply!
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                                User611021
                                Aug 16, 2023
                                Aug 17, 2023
                                This thread was updated on Aug 17, 2023
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                                Resolved

                                I find myself locked out of my Binomo account without any explanation or warning. This sudden lockout is detrimental to my trading activities and financial management. I demand Binomo to restore my access immediately and provide an explanation.
                                Aug 18, 2023
                                Complaint marked as Resolved 
                                Verified Support
                                Aug 17, 2023
                                Binomo Customer Care's response                                 Hello!

                                We sympathize with you and apologize for any inconvenience caused. We want to help you.

                                Accounts are blocked only by the client's request or, on rare occasions, if the client violates the conditions of the Client Agreement.

                                In order to analyze your case, please, contact us via email: [protected]@binomo.com.

                                We will check your situation and provide you with an answer the soonest!
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                                  Yumna.Zia232
                                  from Ibrahimpur, Uttar Pradesh
                                  Aug 15, 2023
                                  Aug 17, 2023
                                  This thread was updated on Aug 17, 2023
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                                  My Binomo account's trade history is incomplete and inaccurate, omitting some of my recent trades. This omission complicates tracking my trading performance and makes informed decisions challenging. Binomo must rectify this oversight promptly.
                                  Aug 18, 2023
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Aug 17, 2023
                                  Binomo Customer Care's response                                   Hello!

                                  We sympathize with you and apologize for any inconvenience caused. We want to help you.

                                  In order to analyze your issue, please, contact us via email at [protected]@binomo.com.

                                  We will check your issue and provide you with an answer the soonest!
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