Bisleri International Complaints & Reviews

ORDER # BSLRE-003HY-789529 is supposed to be delivered on Tuesday 02 May 2022.
I am writing this on Friday as neither the company customer care nor the delivery executive are picking up my call. They are not replying to email and WhatsApp/ sms. Pathetic service, specially in scorching summers they took advance money and not delivering water bottles as per subscription.
Delivery executive RAJESH PANDEY is the worst, neither picking up his phone : [protected] nor replying via sms. If you are unable to deliver atleast respond accordingly so that customer can make necessary arrangements in advance. It's not a luxury but a necessity. Pathetic service.

Tap water is being filled in 15 lts tank and re seal it and selling in market . This this is going on in gali no. 2 .Beadonpura. karolbagh. New delhi-110005 on DASTRATH TEA STALL . he is just ruinning your brand image and playing with people's health. No action is taken on him he is selling local water with Bisleri.
Pls do legal action agaist him so that people and your company do not suffer

TicketID:[protected], placed order is not yet delivered, agent doesnt pick up phone and customer care no call no resolution

Placed order on 1st May:BSLRE-003HY-781805, order worth of 680 rupees, Hyderabad location, meertpet.

2 20liter water + stand with tap facility.

Ramesh the agent: marked the delivery as delivered but so far he didnt serviced us phno:[protected]

[protected]@bisleri.co.in - is of no use, they gave ticket which is mentioned above, they called once when said to give call pack as agent has promised to deliver on May2nd. May 3rd 2022 i have called customer care no one pics, agent doesnt pic.
i have ask for refund not answer to it. very bad service by Bisleri such international brand with poor way of dealing things of customers

Order not delivered even after 10 days of placing order in online which says it gets delivered in 24 hrs. This problem I am facing everytime And every time I have to raise a ticket with the customer care . In the center of the city (Jaipur) if you cant deliver and solve the problem with in the promised time and the customer care wont respond at all then what is the point in maintaining international name

I have ordered 5- 20 litre water cans from bisleri app (BSLRE-003HY-768589).Paid money (as there is no COD option, which is supposed to be provided).Waited for 2days and there is no update in the app tried contacting customer care through their customer care number and mail provided in their website and app, but to my surprise no response from them.
Few days back got response through mail that they tried delivery and delivery failed(god knows why it got failed). Please make sure that you deliver your promise or just don't advertise about one day delivery, especially during summer it creates lot of problems for the customers. I hope someone responds to this complaint atleast and move things forward.
And please provide option to collect the security deposit back if we don't want to use your services anymore. Don't you think it is a kind of fraud that you are collecting money and not delivering the product and not letting us take our money back.

Hi team,

I have ordered 2 water bottle of 20liter capacity from your website.but still not received any of them.PFA bill copy for your reference.
I also tried on your support contact number & log a case but not received proper resolution.
Do the needful on urgent basis.
I have ordered first time & facing this issue.
I'm sending this email to highlight your poor customer service & order delivery.br...

Dear Sir/madam,

I have taken monthly subscription for deliver the water cans for every Saturday.. Till date not received the water cans and also am trying to contact customer care but Evey time there is a message shortly you will get the call.
The monthly subscription also paid around 1050/-.
Till date no response.
ORDER # BSLRE-003HY-745236
Ticket No:[protected]

Worst service ever. Waiting for my order BSLRE-016DE-754756 since 3 days while today the customer care executive calmly says that plant is closed?!!! Why are you taking orders then? Close the website too! Its essential drinking water we're talking about.

Bisleri to deliver 2 cans of 20 liters as per their sms today.not delivered. bisleri team least bothered after receiving on line payment paid on 07/04/2022, it is mentioned wednesday delivery at the time of making payment. bisleri team sends fake sms. sometimes sms received around 9 pm
customer is suffering because of their internal problems. we both 75+ senior citizens. if cans are not delivered as per schedule and as per their sms what to do. whom to contact.we both thankful to bisleri team if we receive tomorrow, 28/04/2022, morning by 8.
thanks

To whomsoever, it concerns ::

Good evening writing this message with regards to the order placed for 2 20 L water cans on the 24th. Its been more than 2 days now and I am yet to receive my water cans. Order number #BSLRE-010PU-751161

Not to mention, the number of calls I have made in the last few days to their customer service department with regards to the rude and unprofessional delivery vendor (Sourabh from Mayank Enterprises), who refuses to deliver cans to my doorstep and is constantly arguing on the call as to how he cannot deliver after 3 PM in the day (I come home from work after 5 PM so how am I supposed to get time to collect the cans before 3?).

I request the company to get the cans at the earliest possible convenience or if not possible, assist me to cancel the order, in lieu of which I need the refund amount asap if the delivery cannot be made on your end. Hopefully, I will get to hear back from your end.

This is physical and mental harassment on the company's side as no steps or action has been taken on their end to address the rude vendor or delayed delivery. and it is clear that the people on the other end of the call hardly care about customers in general.

I have ordered two Bisleri 20L water can on 31st March. Didn't received neither the product nor the money yet. In between I have complained twice but the issue didn't resolved yet. I will wait for 48 more hours and if not received the money back, I will surely lodge a complaint in Consumer Forum.

Order id - BSLRE-016DE-749571

My order is not delivered but order status is complete order

i haven't received my order

Contacted theme several times, no response
no call, no email, nothing

2 bottle of 20ltr can, 1 water dispenser

Please refund if not able to deliver

Made online payment for 3 months on april, 07, 2022. it is mentioned 100 ml gel 2 nos free delivery. not received till date.please see photo attachment for proof.
thanks

I ordered two 20 litter water cans & a faucet tap and stand through Bisleri at Doorstep app on 23 April 2022. I already paid the amount.
ORDER # BSLRE-001BA-746922

I already paid the amount Rs. 606/- CCAvenue Reference #[protected]

Bisleri team hasn't shipped the water cans yet.
I called to their customer care number[protected] many times but nobody picks up.
I wrote many emails to: [protected]@bisleri.co.in but no reply.

Please take action to deliver the water cans.

Bisleri sent sms giving dates and delivery agent name but failed to deliver. one sms date of delivery 21/04/2022 failed. second sms date of delivery 22/04/2022 failed to deliver. After that no sms at all.

Hi,
Please avoid this fraudulent company. They are surviving because of our poor state infrastructure otherwise no Indian will depend on these thugs.

I have not received any delivery and when I cancelled my subscription BSLRE-003HY-SUB059381 I did not receive any refund either.

The delivery agents are cheap and abusive toward the ladies at home.

The helpline / email is fake - they never answer or reply. Its just dummy.

Please spread the work and stop other citizen getting scammed.

Thanks

I raised a request for collection of the empty on 2nd April 2022. The reference ticket no. [protected].

It has been 15 days and the distributor is NOT COMING to collect the cans giving one excuse or the other everytime.

If the complaint is resolved on priority ASAP, I shall raise a public grievance for the same.

I am a subscriber residing in Chennai, and subscribed to Bisleri water home delivery for the past 5 months. After the 1st month, it has been an on going issue for me that the water does not get delivered on the scheduled date. Bisleri knows and on their web site I scheduled it for 2 days in a week to deliver, and I never changed my delivery schedule date. I have had so many calls and tickets created in the past months regarding this on going issue. Neither the Bisleri management nor the manager in Chennai, Mr. Ramesh who manages Chennai distribution cares about the complaint and kept giving reasons for not delivering. Even today, while submitting this complaint online, I raised a ticket again for my order not being delivered, and looking for filing a legal complain either in consumer court or anywhere this gets addressed. Bisleri management does not seem to care about their customer complaints and feedback, once they get our subscription amount.

I ordered for 2x20 litre bottle for a month on weekly basis by paying INR 1107.5 on 15th Apr 2022 in Chennai.

So far, it is not delivered and also no response from customer support number given by Bisleri. I get only automated response that no executive available to answer my call. Bisleri App/website showing the delivery dated 16th Apr (we are on 17th Apr now).

This looks to be a fraudulent drive. Bisleri trying to cheat the customers and by holding the customer's money. Cyber department of police should involve and sort out this issue as there are so many similar nature complaints are there.

ORDER # BSLRE-016DE-565461

I want to return my empty jar of bisleri can of 20 liters.
2 jar of Rs. 300 security deposit.

Company is not responding to phone calls and emails. It's been 10 days