This is to bring in to your notice that my brand new headphones “Boat Rockerz 400 Wireless Headphones†were given for repair at Boat Authorised Service Center "Srinivas Telecom, Bangalore", vide Service Order no. 308 dated 03.03.2021 and Ticket No. 2099822 was raised. I was told that the repaired product will be delivered at home.
Further, It is to be noted that after over one month of pursuing the repair of my brand new headphones, it has finally been repaired and handed over to me today.
However, It has been used extensively by somebody before handing it over to me. The device was just a day old when it was given for repair and had no signs of any wear and tear but the product I have received today has clearly been used extensively by someone before handing it to the owner. There are several scratches all over the headphones and strands of hair on the ear pads. I am extremely disappointed with Boat India and it’s absolutely pathetic service.
boAt customer support has been notified about the posted complaint.