Airindia Complaints & Reviews

I purchased AirIndia flight ticket(E-Ticket Number[protected] from Kannur (CNN) to Toronto(YYZ) (travel date: Jun 4, 2021). As direct flight is banned between India and Canada, ticket is cancelled. I have requested refund through customer care, email, feedback form but still not received refund. Could you please help to get the refund?...

Below international tickets were cancelled due to covid pandemic and I didnt got my refund from airindia. Its been more than 1 year and I am still waiting for my refund. On May 24th I got a call from airindia and they told they are initiating the refund but my credit card which i made thorugh payment for this itinerary was closed and they said the payment failed as my credit card was close. So they requested to send my bank and ticket details...

Hi,
In Aug 2020, I booked AIr India VBM after confirming with their support team that if I cancel the ticket within 24hrs, I will get full refund within 5-7 days. Based on assurance, I cancelled tickets worth 4.7 laks and its been so far more than 10 months, yet to get refund. I have sent more than 20 emails, calls, tweets.. no use. Not even a single response from concerned team.

My family member is fighting cancer,...

My ticket number is :[protected]

AirIndia said Refunded and check with bank, I checked but not credited, bank officials asked me utr number, I asked it from AirIndia but they not answering, Kindly help me to get transactiondetails of refund, They sent
Refund or not, I don't know, but they said Refunded but not giving transaction details.kindly help...

I'm shrividya from Coimbatore. I also cheatrd by Mr.bhartendu namwal. He message me That I was selected in airindia for a post of ground engineer in Coimbatore so he request me to pay application fee and training fee 380+5500 to his google pay number I'm also sent him. Then he was no reply to me. Please refund my amount...

I booked my flight in airindia through paytm from jamnagar to hydrabad for 7th of March
But due to flight timing was changed by airlines so I ask airlines to cancelled my ticket and process my refund so they told me u have to contact your travel agent that means paytm regarding refund issue.
Now its been more than 14 days I havnt received my refund yet and not even cancelation massage of my ticket.
I called paytm about...

Hi Team,
This is to bring to your attention that I am waiting for the refund of my cancelled ticket (cancelled from my end on 10/09/2020) since 188 days as of today. For the last 6 months, I have been calling airindia customer care team multiple times (almost twice a month), but all of those were of no avail. With this, I must admit that this is worst customer service team I have encountered.
I would like to highlight some...

This is is with regard to refund of fare in respect of cancelled e-ticket no[protected] scheduled travel date of 13.12.2020 from Bangalore to Guwahati. It is to inform that till date I had not received the refund. Air India over telecom informed that refund was initiated on 21st Jan 2021 with transaction ref 0981L00082O5P but till date the same was not received. The issue was also taken up my banker who confirmed the same and requested...

This mail is in reference to REFUND NOT RECEIVED for cancellation of Flight ticket.

Self has cancelled the flight ticket on 7th October 2020. Unfortunately have yet not received the expected refund.

Note, It has been more than 120 days since filing for the refund.

On inquiring over the customer care, the response was not satisfied and hence they could not help out for the subject issue.
br...

PNRNO:H0VCQ
ETicketNo:[protected]
Date Of Journey:[protected]
Passenger Name:Madhubabu T
Requested for cancellation:1 Week before the departure date by consulting the Air India customer care team.
I have been trying to contact the customer care team of AirIndia as well as AirIndia ecommerce team every day and customer care team says amount has been refunded on Feb 10th but there is no credit of amount in...

This is regarding transaction failure. The amount has gone out from my bank account. I tried to contact customer care UK and not able to get any support.The deducted amount is still not credited to my account.

Transaction date:2nd Feb 2021
Amount:784.42 GBP
Card no ending with 8008
Currency:GBP
Time : 11:39 PM BST hours...

Hi Team,

Please check the status of my Transaction done on 18th December & Still no update from your side. Contacting Airindia Customer Care is Useless because they are keeping in hold for Hours and not providing the valid information. They are always saying only 1 transaction reflecting in their System.

Use the Transaction Reference Number to find out the Transaction done on 18 Dec 2020.

18th...

Dear team,

I have cancelled 4 tickets from BAH-MAA (ticket numbers 098***81, 82, 83, 84) It has been 2 months since the cancellation. I have sent countless emails to the airindia mobilebookings team and ecommerce team. However, no one is care to reply or provide me any update. It has been a real tough journey for the last couple of months. It would be great if i get the money as soon as possible. (veera***.*[protected]@gmail.com)...

I have booked a seat on 7 March 2020 through https://callcenterpaymentsairindia.secure.force.com/payment?id=a022u000001fbtmAA...⇄ link after having a conversation with an customer care executive, but my seat was allocated to someone else when I checked it on 12th March 2020. It was very inappropriate and careless.
Because of that I had to book another seat as suggested by another customer care executive
After many complaints...

I was trying to book a ticket, the amount has been deducted from my account vide aibe5695704 but tickets not generated for pnr ymh1s. Requested the air india airlines to credit back the amount of rs 13894. They confirmed that they received the amount but could not generate tickets because of time out. But still not credited back the amount. Kindly help in this regard to get back the amount as already more than 20 days over....

Being a frequent flyer and trusting india's proud brand i booked a round trip kolkata — cairo — kolkata via mumbai for my family. Not even a week before you suddenly plan to cancel your flight for me and my 22 mo old son and intimate me via an e-mail (That lands up in spam), not even a courtesy call suggesting an alternative!!! At least your airlines should have the courtesy to post an official mail clearly stating the grounds on which...

Hello

Below are my ticket details

Ticket no[protected],
Pnr no - jgeqe (Pune to delhi dated 28.10.19)
On date status - pnr canceled based on cancellation dated 21.10.19

Due to the change in my travel plans, i had canceled the above ticket on 21.10.19 (I. E 7 days prior to departure of flight) by using airindia helpline number [protected].
After cancellation of ticket,...

I want to file case against air india counter representative named priya sharma of air india who doesn’t allow me to board my flight due to her personal grudge.
Though i am in boarding line before 50min and met her at 43min before
Flight details:
Ai 673
8.20, mumbai to patna, 27th october 2019
Apart from my money loss, i have a mental trauma talking to that lady. She denied me to board just because she...

I booked for airindia flight from delhi to bhubaneswar for the date 20th nov, 2019, in the name of swagatika priyadarsini, after the transaction was successful, money got debited from my account and credited to airindia. But the online booking page showed an error message and i did not get any pnr for the same booking.
I have mailed ai customer services, but they have not replied yet.
I want my refund asap.
As a proof...

My checked in bag is misplaced by air india, traveled from frankfurt to delhi, lodged complaint, but not received any response from air india. Complaint no. Delai 27196, tracker showing not yet traceable. Contacted airindia for help. Not got any favorable answer, happened on 30.09.2019. Till date baggage is not traceable. Wrote a mail but no answer from airlines, please do the needful...

I had cancelled my reservation of my journey on 12 jun from lucknow to new delhi to stockholm due to change in the flight timings reported by airlines.

I had booked myb tickets via gotogate and hence airindia wanted me to register the cancellation and refund to gotogate.

Its been close to 3 months now since i am waiting for myrefund but have not received any news from airindia/gotogate yet apart froma ref no...

I have canceled my International booking ticket from Hyderabad to Chicago round trip with PNR Y2EQQ. But until now the amount was not refunded to my account through which I have booked the ticket. Today when I spoke to the Customer care the person is telling the amount was refunded on 06/04/2019, hence I request you to kindly refund the amount as it is very high time. I have checked with my bank also there was no refunded amount in my account....

Dear Sir,

I have been reminding your office since May and have send them SEVEN REMINDERS but all in vain they do not even boyher to revert with a two liner reply to please look in the matter and revert immediately.

REMINDER VII
MY REFRENCE NUMBER IS AIBE 47713770 Y40F8

STATUS TICKET CANCELLED
It is unfortunate that inspite of FIVE reminder no action, even a courtesy of reply is...

Pnr no. : ai hs5qb for travel mumbai-frankfurt on 17.05.2019 n return frankfurt-mumbai on 16.06.2019 by air india
Inspite of repeated phone calls to[protected] the situation remains same. They promise each time n nothing is done.
How will we travel if we don't get the second ticket?
Absolutely disgusting and we are senior citizens. We are at a complete loss as to how to handle this airline because they just don't attend...

On 1st february 2019, i travelled from hamburg (My permanent address) to delhi via london.
From hamburg to london/lhr i travelled by british airways, flight no. 967 dated 1st feb.2019 and from london/lhr to delhi by air india flight no ai 0112 dated 1st feb. 2019. I had booked flight with british airways from hamburg to delhi. (Copies of boarding passes enclosed)

On arrival at delhi airport on 2nd feb 2019, all of...

Me and my husband were travelling to pune from jfk, newyork via delhi.
We transferred our luggage in delhi..
But we did not get one of our bags..
Air india staff was not helpful..
For 24 hours they were not able to tell anything about the bag.. Also stoped picking our calls..
Very irresponsible
Cant even track a bag in their own flight..
Disappointed a lot.....

Hi,

My flight got cancelled by the airindia on 10 Dec and when i am trying to connect with Customer Care for refund process, they said you need to talk to Ecommerce department for this, but last 2 days i am trying on below number but this below number are not reachable

[protected]

this is totally time wasting for me .

please do the needful....

Sir,
This is to inform you that i booked ticket on flight no. Ai 526 from kolkata to hyderabad. The flight suppose to depart at 19:00 hours, but at 19:15 hours we got news from captain that the cabin crew was not boarded the flight n we are waiting for crew, results in late departure now the time is 19:30 hrs and still not getting any information.
My ticket no is[protected]
Airline pnr z2ef5.
Vijay devagirikar....

FF-miles for ticket purchase is extremely complicated. No online purchase facility. First call on customer (huge wait time)...verify your details again and again. You will be given PNR no valid for 1-day. Call again on customer-care get one email-link for applicable tax payment, preserve 'transaction-id'. Call 3rd time customer-care verify again your details, convey transaction-id. Then they will tell you your ticket will be sent by email......

I travelled in ai 124 from frankfurt mumbai on[protected]

At the frankfurt airport, i upgraded to business class by paying 438 euros and was allotted the seat 3d.

As soon as i boarded the flight and took my seat, i realised that that the seat recline was not working. When the flight had taken off, i complained about this to the crew members. The cabin in charge mentioned to me that it will be fixed by some person...