Airindia Complaints & Reviews
service not provided and no customer support
Hi,
I am reporting this issue on behalf of my in-laws. It has been over 3.5 months since we have been denied the purchased service by air india. The details are:-
1. We purchased 2 tickets and paid additional money to reserve special seats for my in-laws. This is because they are old (Father - in - law = 72 yrs and mother-in-law = 67 yrs); and they are not ambulatory. Father - in-law had a major heart surgery.
-ticket details: pnr ysm0g
-special seats purchase doc #[protected],[protected]
2. On the day of travel, they were denied the special seats. No reasons were provided.in fact, they were lied that the seats being offered are the similar. Note that this is not the case. My in-laws repeatedly voiced their concern; which was ignored.
3. On jul 04, 2018 we called the customer care line at[protected], and on their direction sent an email to: call. [protected]@airindia.in, call. [protected]@airindia.in, [protected]@airindia.in. We got a reply from call. [protected]@airindia.in that the case is being investigated.
4. Not hearing back until 12/07/18 10:45 pm; we sent another email. We got the same reply.
5. Not hearing back until jul 23, 2018 at 9:35 am; we sent another email. This time no reply
6. So we followed up on jul 30. This time (On aug 6, 2018) they wanted our tickets and the documents!
7. On aug 7, we sent all the documents; and then it went all silent!
8.in the meantime we called the customer care line a few times. But to no avail!
9. Last time we emailed, there is not reply!
Overall, the entire process has been harassing. Air india does not care to resolve the issue and is blatantly in violation of their terms.
We have all the necessary documents starting from the air-ticket to all purchase documents. Please note that in addition to all our time air india wasted, they have not even returned our money for a service they did not provide.
We are pursuing one last effort to see if this gets resolved amicably. After that we will seek legal representation. Hope to get some help here.
Thanks.
I am reporting this issue on behalf of my in-laws. It has been over 3.5 months since we have been denied the purchased service by air india. The details are:-
1. We purchased 2 tickets and paid additional money to reserve special seats for my in-laws. This is because they are old (Father - in - law = 72 yrs and mother-in-law = 67 yrs); and they are not ambulatory. Father - in-law had a major heart surgery.
-ticket details: pnr ysm0g
-special seats purchase doc #[protected],[protected]
2. On the day of travel, they were denied the special seats. No reasons were provided.in fact, they were lied that the seats being offered are the similar. Note that this is not the case. My in-laws repeatedly voiced their concern; which was ignored.
3. On jul 04, 2018 we called the customer care line at[protected], and on their direction sent an email to: call. [protected]@airindia.in, call. [protected]@airindia.in, [protected]@airindia.in. We got a reply from call. [protected]@airindia.in that the case is being investigated.
4. Not hearing back until 12/07/18 10:45 pm; we sent another email. We got the same reply.
5. Not hearing back until jul 23, 2018 at 9:35 am; we sent another email. This time no reply
6. So we followed up on jul 30. This time (On aug 6, 2018) they wanted our tickets and the documents!
7. On aug 7, we sent all the documents; and then it went all silent!
8.in the meantime we called the customer care line a few times. But to no avail!
9. Last time we emailed, there is not reply!
Overall, the entire process has been harassing. Air india does not care to resolve the issue and is blatantly in violation of their terms.
We have all the necessary documents starting from the air-ticket to all purchase documents. Please note that in addition to all our time air india wasted, they have not even returned our money for a service they did not provide.
We are pursuing one last effort to see if this gets resolved amicably. After that we will seek legal representation. Hope to get some help here.
Thanks.
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ground staff at dubai airport showing their oversmartness for collecting the money without receipt
I was travelling from dxb to vtz on 16/08/2018. After checkin i did shopping in dubai duty free shopping took some candies and other things which it wieghts around 2 kgs. At the time of ticket checking before boarding at the gate number d10 the ground staff display one poster that including dutyfree shopping 8 kgs are allowed if any extra need to pay money with out mentioning the charges per kg.in my case they said initially two kgs extra you have to pay 500dhms which my hand luggage they include my laptop also. I asked them for two kgs 500 dhms? I was shocked. After that i asked them to give a reciept, they deny to give a reciept. For collecting the money around 5 people are working, i didnt understad why the 5 people for collecting the money and that to with out bill. No body is disclose thier identity. But all are in air india dress code.
If any this type of messages, along with the price tag per kg they should have to inform or keep a poster at the check in counter.
I request you to please need action/enquiry against this incident. Their behaving nature is so agressive and humiliating, please check the cc tv footages in the air port at the gate number d10.
If any this type of messages, along with the price tag per kg they should have to inform or keep a poster at the check in counter.
I request you to please need action/enquiry against this incident. Their behaving nature is so agressive and humiliating, please check the cc tv footages in the air port at the gate number d10.
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flight booking payment collected but ticket not issued.
| Address: 560022 |
| Website: book.airindia.in/itd/itd |
Anantha govardhan r, booked flight ticket for self online on 09th aug 2018 at 2242 hrs for travelling on 18th august by ai 515. Money collected through sbi credit card but ticket not issued. Sent several mails to air india e-commerce which deals with online issues but it is not responding over 4 days. Can you please help me get the booking go through? I need to travel on 18th it is a must. I am going through agony of non-response. Please help.
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pre paid excess baggage - no confirmation
Dear sir,
After 5-10 emails and 5 calls on all air india numbers, i regret to inform that i have not resolved my problem. The customer care and emails are tossing me over each other.
I have a pre-paid excess baggage of 10 kg for which i paid 4200/- through the air india website and there is no receipt generated, nor has it updated in the login. You need to provide me a proof of payment so that when i reach the airport i can carry my luggage without second round of payment.
If you keep this unresolved, i will write to the highest authorities regarding your irresponsible behavior towards passengers.
After 5-10 emails and 5 calls on all air india numbers, i regret to inform that i have not resolved my problem. The customer care and emails are tossing me over each other.
I have a pre-paid excess baggage of 10 kg for which i paid 4200/- through the air india website and there is no receipt generated, nor has it updated in the login. You need to provide me a proof of payment so that when i reach the airport i can carry my luggage without second round of payment.
If you keep this unresolved, i will write to the highest authorities regarding your irresponsible behavior towards passengers.
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flight delayed and duty manager who miss guided me
| Address: 380014 |
Had a flight from ahmedabad to delhi flight no - ai014 which got delayed for departure by 4 hours and i had a flight to catch from delhi to rome flight number az769 which was on 3:50am 2/6/2018 which i missed due to delay from ahmedabad. And at ahmedabad airport i had lot of argument with the airindia manager cause i knew i was gonna miss my flight to rome from delhi but the airport manager gave me a requesting letter to put me on next filght but delhi airindia staff did not help me out infact they gave me a delayed certificate and said you have to approach alitalia, when i approached alitalia they ingnored me and said flight has left and they cannot help you have to buy a new ticket or talk to air india, i again approached airindia they said they also cannot help buy a new ticket and complain about this duty manager who wrote you this request letter. I said fine when is the next flight i will buy a new ticket they checked and said the next available flight was on 3rd june 7:00pm well i cannot delay my trip for 2 days argued with them but they were so rude treated me as if i am an road side beggar, now i know why does people dont trevel with airindia and why is anyone not buying airindia the reason is pathetic and illiterate staff they dont know the meaning of customer service at all. Never travel air india again in life even if they offer me free ticket i wont.
I just need one hepl now nee the email addtess of chairman of airindia
I had to buy tickets of emirates for 40000 rupees and then i was able to reach my destination.
Today its more then 22 days and still i have not recieved any reply from air india nither any compensation from them
I just need one hepl now nee the email addtess of chairman of airindia
I had to buy tickets of emirates for 40000 rupees and then i was able to reach my destination.
Today its more then 22 days and still i have not recieved any reply from air india nither any compensation from them
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Not provided seat against confirm tickets from detroit usa to mumbai
| Address: Mumbai City, Maharashtra, 400025 |
Dear sir,
I had booked ticket for travelling by your airline from detroit to mumbai on 13/6/2017. The confirmation no : for the said ticket is hxoffg. Printout of the ticket is enclosed.
On date of travel, when i reached the airport, i could not get boarding card as the flight was overbooked and had to wait for two days. I had reported at the airport at 6.30 hrs on 13/6/2017. I was not provided even accommodation for the day of stay which occurred purely due to the fault of the airlines.
I got to board the flight on 15/6/2017.
Copy of my passport bearing immigration stamp is also enclosed.
I therefore request you to compensate me for this as per international airlines norms.
Thanking you
Indrra siingh[protected]
I had booked ticket for travelling by your airline from detroit to mumbai on 13/6/2017. The confirmation no : for the said ticket is hxoffg. Printout of the ticket is enclosed.
On date of travel, when i reached the airport, i could not get boarding card as the flight was overbooked and had to wait for two days. I had reported at the airport at 6.30 hrs on 13/6/2017. I was not provided even accommodation for the day of stay which occurred purely due to the fault of the airlines.
I got to board the flight on 15/6/2017.
Copy of my passport bearing immigration stamp is also enclosed.
I therefore request you to compensate me for this as per international airlines norms.
Thanking you
Indrra siingh[protected]
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Complaint regarding non cooperation by Airlines
| Address: Kolkata, West Bengal, 700054 |
| Website: airindia.in |
Dear Sir,
This is to inform you that I had a booking with Air India Flight from Pantnagar to Delhi on 14.12.2016 ( PNR : HS65R) and from Delhi to kolkata on 14.12.2016 by Indigo flight ( PNR : SIDFSE).
Air India firstly delayed and rescheduled the flight on 14.12.2016 without any prior intimation and information and then cancelled the flight at the very last moment due to which I had to travel on my own till Delhi airport by road on personal expenses.
On reaching Delhi airport I told the same and requested several times with Indigo Staff ( as advised by Air India staff ) and expected for some cooperation for my case as I almost reached on time, but neither they(Indigo) facilitated me to board the flight neither they ( Indigo) accommodated me on the next flight, again I had to book another new flight from Delhi to kolkata with Spicejet after paying a hefty amount.
Sir, it caused a serious inconvenience, mental agony and loss to me due to non cooperative behavior of Airlines, request you to kindly look into the issue so that I may get some relief and compensation.
--
Thanks & Regards---
Himanshu Pandey
Deputy Manager(E&T),
E&T Dept.
Coal India Limited(HQ) Kolkata
Mo: [protected], [protected]
Email: himanshupandey.[protected]@coalindia.in
This is to inform you that I had a booking with Air India Flight from Pantnagar to Delhi on 14.12.2016 ( PNR : HS65R) and from Delhi to kolkata on 14.12.2016 by Indigo flight ( PNR : SIDFSE).
Air India firstly delayed and rescheduled the flight on 14.12.2016 without any prior intimation and information and then cancelled the flight at the very last moment due to which I had to travel on my own till Delhi airport by road on personal expenses.
On reaching Delhi airport I told the same and requested several times with Indigo Staff ( as advised by Air India staff ) and expected for some cooperation for my case as I almost reached on time, but neither they(Indigo) facilitated me to board the flight neither they ( Indigo) accommodated me on the next flight, again I had to book another new flight from Delhi to kolkata with Spicejet after paying a hefty amount.
Sir, it caused a serious inconvenience, mental agony and loss to me due to non cooperative behavior of Airlines, request you to kindly look into the issue so that I may get some relief and compensation.
--
Thanks & Regards---
Himanshu Pandey
Deputy Manager(E&T),
E&T Dept.
Coal India Limited(HQ) Kolkata
Mo: [protected], [protected]
Email: himanshupandey.[protected]@coalindia.in
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Refused to issue boarding pass
| Address: New Delhi, Delhi |
I have booked a flight tkt. From New Delhi to Bangalore, flight no. AI 88, pnr no. Y8Z9B, departure date 06Nov2016, time-17:50 from new delhi international airport "T3", I reported at the main entry at 16.52, I saw board it showed closed check-in for AI-88.I ran to F lane Infront of gate 4, showed my ticket to airindia employee.They sent me to supervisor counter.they made me roam from one counter to other . After a lot of begging they checked my PNR at 17.10 and refused to give me boarding pass giving reason that we should report the desk before one hour of departure.As we all know we should report before 45mins I was on time they wasted my time and they didn't issue a boarding pass.After lot of query I came to know from manager that they sold the ticket to someone at 17.50 He assured us that he we will make enquiry after some time he refused to accept what he said and start blaming me that I reported late .We demanded the CCTV footage I was damn sure I reported well on time .I called customer care several times no one helped .
After that Mr bhupati helped us to get next day flight ticket for Rs2500 I had to pay extra without any reason.
I am not the only passenger who face this type of cheating. There are so many passengers who were misguided by these guys and missing the flight.
And, those who are working there tell me that it is a regular phenomena in the airport to cheat the passengers those who are not familiar with the system prevails in the airport'.
Therefore, you are requested to look into this matter urgently and take care of this type of cheating by these guys.
Hence it is not my fault and is happened due to the cheating behaviour of your employees. You are requested to refund my flight ticket charge urgently.
Thanks and Regards,
Snehdeep Kaur
After that Mr bhupati helped us to get next day flight ticket for Rs2500 I had to pay extra without any reason.
I am not the only passenger who face this type of cheating. There are so many passengers who were misguided by these guys and missing the flight.
And, those who are working there tell me that it is a regular phenomena in the airport to cheat the passengers those who are not familiar with the system prevails in the airport'.
Therefore, you are requested to look into this matter urgently and take care of this type of cheating by these guys.
Hence it is not my fault and is happened due to the cheating behaviour of your employees. You are requested to refund my flight ticket charge urgently.
Thanks and Regards,
Snehdeep Kaur
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Loss/inconvenience & mental harassment due to delay in flight ai 550 from port blair to chennai
| Address: South Andaman, Andaman and Nicobar Islands, 744103 |
| Website: www.airindia.in |
Dear sir,
Re: undue delay of your flight ai550 on 07/10/2016 from port blair
Reimbursement of financial loss
My wife ruchi prabhakar (Electronic ticket[protected] & my son master aarush prabhakar (E. Tkt[protected] were booked aboard ur captioned flight and further booked the connecting spicejet flight (Sg 106) from chennai to delhi and sg2417 from delhi to chandigarh scheduled to take off at 12.55 from chennai. Since your captioned flight was to land at 10.20 at chennai, we had enough time gap in view of a reasonable delay, if any, on your part say an hour or so.
But to my dismay, i received a sms from you at around 8.15 pm on 6th. Oct. I. E. Less than12 hours before the scheduled take off next morning about the delay in flight for over 4 hours thus eliminating all possibilities of catching the connecting flight from chennai. After having a telephonic talk to your customer care and cancelling our outgoing tickets with your airline, i had to cancel my spicejet booking scheduled to take off from chennai at 12.55 also resulting in pecuniary loss of rs.9000/-odd and booked a fresh ticket by indigo straight from port blair to delhi costing another rs.20000/- odd. All transactions put together has resulted in a net financial loss of rs.14000/-approx. To me just because of arbitrary/unwarranted/undue very long delay in change in take off ofyour aforesaid flight.
You will appreciate the loss of rs.14000/-is huge enough for a salaried person. Besides the whole episode caused tremendous mental agony to the family in changing all personal appointments/resheduling the trip.
I, therefore, urge upon you to compensate me for the loss at the erliest.
Thanks & regards,
Ritesh prabhakar
Re: undue delay of your flight ai550 on 07/10/2016 from port blair
Reimbursement of financial loss
My wife ruchi prabhakar (Electronic ticket[protected] & my son master aarush prabhakar (E. Tkt[protected] were booked aboard ur captioned flight and further booked the connecting spicejet flight (Sg 106) from chennai to delhi and sg2417 from delhi to chandigarh scheduled to take off at 12.55 from chennai. Since your captioned flight was to land at 10.20 at chennai, we had enough time gap in view of a reasonable delay, if any, on your part say an hour or so.
But to my dismay, i received a sms from you at around 8.15 pm on 6th. Oct. I. E. Less than12 hours before the scheduled take off next morning about the delay in flight for over 4 hours thus eliminating all possibilities of catching the connecting flight from chennai. After having a telephonic talk to your customer care and cancelling our outgoing tickets with your airline, i had to cancel my spicejet booking scheduled to take off from chennai at 12.55 also resulting in pecuniary loss of rs.9000/-odd and booked a fresh ticket by indigo straight from port blair to delhi costing another rs.20000/- odd. All transactions put together has resulted in a net financial loss of rs.14000/-approx. To me just because of arbitrary/unwarranted/undue very long delay in change in take off ofyour aforesaid flight.
You will appreciate the loss of rs.14000/-is huge enough for a salaried person. Besides the whole episode caused tremendous mental agony to the family in changing all personal appointments/resheduling the trip.
I, therefore, urge upon you to compensate me for the loss at the erliest.
Thanks & regards,
Ritesh prabhakar
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Stroller not received for travel between hyderabad to birmingham
| Website: airindia.com |
I traveled from Hyderabad to Birmingham on Nov 02 through Delhi, with itinerary
My baby stroller(Grey color, 4 wheels) was valet checked in at Hyd and I was supposed to collect it Birmingham. However, it did not come to Birmingham.
Airindia didn't even tell us that we need to file a PIR before leaving the airport.
After many unsuccessful attempts at trying to check it all Airindia staff, I got into action myself and found that the stroller is in Delhi Airport at Terminal T3 Lost and Found. The lost property number is T376257.
I sincerely urge someone from Airindia to please look into this and send my stroller to Birmingham airport, so that I can collect it.
Note: I am in UK from 3 weeks. Its extremely chilly and I don't have a car. I have to carry a 3 year old toddler everywhere I go. Think about the inconvenience Airindia is causing.
My baby stroller(Grey color, 4 wheels) was valet checked in at Hyd and I was supposed to collect it Birmingham. However, it did not come to Birmingham.
Airindia didn't even tell us that we need to file a PIR before leaving the airport.
After many unsuccessful attempts at trying to check it all Airindia staff, I got into action myself and found that the stroller is in Delhi Airport at Terminal T3 Lost and Found. The lost property number is T376257.
I sincerely urge someone from Airindia to please look into this and send my stroller to Birmingham airport, so that I can collect it.
Note: I am in UK from 3 weeks. Its extremely chilly and I don't have a car. I have to carry a 3 year old toddler everywhere I go. Think about the inconvenience Airindia is causing.
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Refund
| Address: New Delhi, Delhi |
Sir. I have booking in AI890 on 07/09/2015 from Imphal to Delhi and my money was deducted twice I.e. Rs 4581➕ 4581, one of my booking was confirmed and PNR no ZCGM9.both are deducting amount in the same name. Miss TOKPAM SOPHIA CHANU.please refund the amount at the earliest please.
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Unresponsive and Unprofessional with handling of delayed baggage
| Address: Hyderabad, Andhra Pradesh |
Hi,
My name is Vikas Kumar, I was travelling from Seattle to Hyderabad and last connection was Airindia 952. My one checked-in baggage did not arrive with the same flight.
I got couple of numbers from Hyderabad airport but it took hours of work to get to speak to someone. I tried next day (June 1) several times even though phone rings no one picks up.
After numerous attempts when someone picked up on June 3rd they said they don't know where the baggage was. I was told they don't know if AI mishandled the luggage or the connecting flight before that. When I called Delta, my last flight they told me that my baggage did arrive Dubai with my flight as expected.
After couple of days I left Hyderabad and arrive Chhatisgarh. I called AirIndia again this time I was told that my baggage arrived on June 1st (with the next flight). I could have picked up baggage from Hyderabad but they did not contact me on time rather I was told from AirIndia staff that they haven't received my baggage on June 1st and 2nd.
I told them how long I will be in Chhattishgarh and if they can send the baggage in time. They said they would contact me back in few minutes regarding whether it is possible to get the baggage in time. But they did not contact me.
I arrived Ranchi on 7th June and had to leave on 8th for Tekar, Gaya. I got call from Raipur airport on 8th June that they have received my baggage. I spoke with them and they said it won't make Ranchi so soon so they will send it Patna rather. I got couple of number of Patna airport one of which was Non-Existent number and no one was picking up other one.
I called AirIndia tollfree number[protected] and received this number [protected] for Patna airport.
This is what I have tried so far at Patna airport.
On June 10
[protected] is the number I got from calling tollfree number[protected]. Here is what I have tried.
14:13 - [protected] phone rings but no body picks up.
14:23 - [protected] phone rings but no body picks up.
14:26 - [protected] phone rings but no body picks up.
14:28 - [protected] phone rings but no body picks up.
14:30 - [protected] phone rings but no body picks up.
15: 55 - [protected] phone rings but no body picks up.
15: 56 - [protected] Spoke to some one :
but they would not tell me their name. I asked 3-4 times then they disconnected my phone. They told me that they will not send my baggage to my house. I have to arrange someone to pick-up. When I request that AirIndia should arrange to send the baggage to my house they declined. When I asked their name they won't let me know.
16: 06 - [protected] Spoke for two minutes they would not give me their name first though after asking 4-5 times they said their name is "Ashok". And then they disconnected my call.
16:09 - [protected] phone rings no body picks up.
16:10 called tollfree number.
16:13 called tollfree number, spoke for 40 minutes. Manoj was the name of last person I spoke to. He told me that he would call me back and update me what can be done. But I did not receive any call.
June 11:
around 16:15: I called tollfree number spent around 20 minutes. Sangam was the name of last person I spoke to. She told me that she would call me within 20 minutes. But I did not receive any call.
----
apart from phone I tried using email. The missing baggage report they have mentioned email id: [protected]@gmail.com
I emailed to this address on June 4th but I did not receive any updates till now.
----
I also tried below mentioned website suggested by airindia website to get status of lost baggage. This website does not have much information regarding where it is right now, when the received at Raipur/Patna and what is next plan
http://www.worldtracer.aero/filedsp/ai.htm
----
One of the biggest trouble is that I am not getting any updates from AirIndia, it is very difficult to speak to any one and it is taking lot of time.
I got a vacation of about 20 days after 18 months and one of the main reason I visited India was attending one wedding in Chhattisgarh. I had some gift items for the same occasion. Now I have to leave from Tekari in 3-4 days for Hyderabad for return trip. Even I get the baggage now it does not serve me much purpose rather just carrying it back.
Details:
Passanger Name: Vikas Kumar
Airline : AirIndia
Flight: AI 952
Date: 31st May
Connection: Dubai to Hyderabad.
Missing Baggage Report No.(PIR): HYD AI 50232.
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Resolved
Resolved
Delay in Services
| Address: New Delhi, Delhi |
Hi,
I had to travel from Delhio to Mumbai on AirIndia flight AI688 at 6:30 am in the morning of Oct 27 2014. I got a call in late night of Oct 26 2014 that my flight has been combined with AI657 and now start at 7:00 am.Once I reached the Airport, I was shocked to know that I was given a Stand By id during check in and there was confusion all around as we were told that our Flight has been cancelled. I tried to enquire with the people present at the checkin counters but to no avail. I asked about the managers of AI but they were not present and I along with other passengers had to suffer because of Lack of Information. I finally got to know after an hour that my flight at 7:00 am has been cancelled and now I will have to fly in 10:00 am flight which would mean that I will miss my Morning meetings at office in Pune and my whole day plan went for a toss. I want to complain regarding the unprofessional behavior of the Air India and its officials and lack of timely information and the time loss and the mental agaony that I went through during all this. Please help me with this and let me know what else needs to be done now as I want a fitting compensation for all this pain.
Aug 14, 2020
Complaint marked as Resolved Helpful
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Resolved
Resolved
Intentional denial of Boarding Pass from Chennai to Mumabi
| Address: Chennai, Tamil Nadu |
Dear Sir/Madam,
Please refer to our earlier mail dated 10/06/14 and 12/06/14 regarding unexpected taruma at the Chennai Airindia Counter on 08/06/14. For your kind information my ticket was directly purchased from the AIRINDIA BOOKING OFFICE ATY HYDERABAD ONLY, I REPEAT MY AIR INDIA FLIGHT TICKET WAS DIRECTLY PURCHASED AT THE AIRINDIA CITY BOOKING OFFICE AT HYDERABAD ONLY.
I was informed by the concerned officials to contact you only directly in this regard for resolution. Trust you would do the needful in this regard please.
I made advance reservation plan on Air India Flight No 343, from Chennai to Mumbaii on 08/06/14 to attend interview call and all necessary advance arrangements were done by me. My Air india tickets details are as under:
AIR INDIA ITINEARY RECEIPT DUPLICATE NAME OF THE PASSENGER : vasanthi sr
E TICKET NUMBER[protected], DATE OF ISSUE 05/06/14, RLOC: AI JMLIW
CLAS L - OK 15 K FBLIPRT
As per my schedule plan left for Chennai airport around 8.40 AM to board the above flight. In spite of traffic c india counter around 10.20 AM on 8.06.14 and was on way for check in at Airindia counter, but I was denied boarding card and was totally shocked and and perplexed at the rude and unruly behaviour of commercial Air India staff. The staff members were were adamant, most uncooperative and totall lack of passengers urgency/requirement. The commercial staff did not provide any contact numbers to contact the senior higher officials also nor allowed us to meet the Duty Officer at the airport for resolution.
I was totally rendered help us and heartbroken not knowing what to do?. I also requested endorsement for the next two AIR INDIA flights that was to follow the same day..Even that was not provided and had to run from pillar to post.
Apart from my mental tensions/anxiety commotion at the airport I also lost my cash amount Rs 4, 500 in addition to the penality and financial loss inflicted by AIR INDIA on me by depriving my travels plans/hotel reservations etc loosing my ticket amount with providing any endorsemnt also though I have reported one before at the airport.
I earnestly request the authorities concerned to kindly do the needfull in this regard and grant waiver and refund my full ticket amount and provided support to recover atleast part of my financial burden/loss which is to the extent of Rs 16, 800/- (totall loss) including air fare etc. for having booked by travel through Air India IC NO 343.
It is just not at all possible for the Air india/Airlines to solace my taruma/ mential strain problems/ and difficultes I have gone through from 08/06/14 Air India Chennai airport counter FOR no reasons or cause.
Trust the senior higher officals of Air India would realise all the suffering and difficultes that I have undergone for no reasons or cause but for the treatment meeted out to me at the AIRINDIA counter in Chennai by the commercial staff and in addition to the above I was also penalised by Air India for unknow fault/reasons.
I
In fact my experiences with Air India/Airlines we have received Godly help/support and down to earth services provided which I cannot ever forget at all.
Once again I request your support and help to recoup my part of my finacial loss/burden.Awaiting your early reply please.
Thanking you,
(S R VASANTHI)
[protected]
Complaint marked as Resolved
Dear Mr. Mohan,
Thank you for contacting Air India, it is our pleasure to help you with your query.
Apologize for the inconvenience cause,
We certainly understand your situation and hence have processed your concern to the relevant department.
Please wait for sometime, our team will get back to you on the same.
Warm Regards,
Air-India Customer Care,
BOM/CHETAN
------------------- Original
eCommerce
Jun 12
------------------------------------------------------------------------------------------------------------------------------------------
to me
Dear Sir,
Please accept our sincere apologies for the inconvenience
experienced by you.
Since this booking is not from our web site we will not be
able to assist you.Kindly contact any domestic AI counters for assistance.
Regards,
Ecommerce/ns
MAARESVN
Jul 17
to SR, me
Dear Mr Krishnan,
Request to kindly look into the complaint and advise at the earliest.
Thanks and Regds
Rachel
Maa Mbo
-----Forwarded by MAARESVN/Airindia on 07/17/2014 09:46AM -----
To: [email protected]
From: Ramachandran Mohan
Date: 07/16/2014 07:33PM
Cc: [email protected]
Subject: AIR INDIA ITINEARY RECEIPT DUPLICATE NAME OF THE PASSENGER : vasanthi sr E TICKET NUMBER 0982109903877, DATE OF ISSUE 05/06/14, RLOC: AI JMLIW CLAS L - OK 15 K FBLIPRT
MAA BAGSVCS
Dear Mr Mohan With reference to your trailing mail forwarded to our office we...
Jul 17
Ramachandran Mohan
Jul 17
to MAA, SR, MAARESVN
Dear Sir/Madam,
Regarding Intentional/Deliberate Denial of Boarding Pass on LONE INDIAN WOMEN for no reasons.
AIR INDIA ITINEARY RECEIPT DUPLICATE NAME OF THE PASSENGER : vasanthi sr E TICKET NUMBER 0982109903877, DATE OF ISSUE 05/06/14, RLOC: AI JMLIW CLAS L - OK 15 K FBLIPRT
In
We wish to inform you the commercial staff did not reveal their identity nor had their ID CARDS displayed to note. Purpose fully they did not tell their names. All though we insisted to contact the Duty Manager either over phone or in person even that was denied. We were helpless with absolutely had no other options except weeping/crying virtually for help/support.
More over for your kind information we reported at your AIR INDIA bOOKING OFFICE Around 10 AM AND THE the airport counter around 10.10 AM. Please
verify OUR footage CCTV camera, I repeat verify our footage and our entry inside at the BOARDING0 PASSING counter . Kindly do not support and cover up the intentional and deliberate mess up carried out by your staff at the airport.
In fact we were inside the airport only till around 12.30 Pm and kindly verify all the footage and photograph live and confirm instead of taking sides. The staff were so rude and very very rough unconscious of their duties towards passengers.
For booking the flight ticket from Chennai to Mumbai through Airindia for no reasons or cause maximum sufferings/mental torture/financial loss was incurred besides intentional
and vested interest TORTURE ON INDIAN WOMAN PASSENGER AT THE CHENNAI AIRPORT.
No Amount of compensation Can redeem our mental taruma and suffering at the Air India counter at Chennai airport for no reasons at all.
May I once again request the authorities concerned to do the needful in this regard and
grant waiver and compensate for the financial loss at least for having BOOKED THE CHENNAI MUMBAI AIR TICKET THROUGH AIRINDIA.
Trust the senior officials of the Air india to understand all the difficulties/problems/mential torture/tensions undergone by A LONE INDIAN WOMEN AT THE CHENNAI AIRPORT.
Thanking you,
Smt S R Vasanthi
9962318874
044 42117148
Ramachandran Mohan
Jul 17
to MAA, SR, MAARESVN
Dear Sir/Madam,
Regarding Intentional/Deliberate Denial of Boarding Pass on LONE INDIAN WOMEN for no reasons.
AIR INDIA ITINEARY RECEIPT DUPLICATE NAME OF THE PASSENGER : vasanthi sr E TICKET NUMBER 0982109903877, DATE OF ISSUE 05/06/14, RLOC: AI JMLIW CLAS L - OK 15 K FBLIPRT
In
We wish to inform you the commercial staff did not reveal their identity nor had their ID CARDS displayed to note. Purposefully they did not tell their names. All though we insisted to contact the Duty Manager either over phone or in person even that was denied. We were helpless and had no other options except weeping/crying virtually for help/support.
More over for your kind information we reported at your AIR INDIA bOOKING OFFICE Around 10 AM At THE the airport counter around 10.10 AM. Please
verify OUR footage CCTV camera, I repeat verify our footage and our entry inside at the BOARDING0 PASSING counter . Kindly do not support and cover up the intentional and deliberate mess up carried out by IA staff at the chennai airport with vested interest .
In fact we were inside the airport only till around 12.30 Pm (noon) helplessly running around . Kindly verify all the footage and photograph live and confirm instead of supporting/ taking sides. The staff were so rude and very rough unconscious of their duties towards passengers.
For booking the flight ticket from Chennai to Mumbai through Airindia for no reasons or cause we under went maximum sufferings/mental torture/financial loss was incurred besides intentional and vested interest TORTURE ON INDIAN WOMAN PASSENGER AT THE CHENNAI AIRPORT. HOW FAR IT IS JUSTIFIED BY AIRINDIA
No Amount of compensation Can redeem our mental taruma and suffering at the Air India counter at Chennai airport for no reasons at all.
May I once again request the authorities concerned to do the needful in this regard and
grant waiver and compensate for the financial loss at least for having BOOKED THE CHENNAI MUMBAI AIR TICKET THROUGH AIRINDIA.
Trust the senior officials of the Air india to understand all the difficulties/problems/mential torture/tensions undergone by A LONE INDIAN WOMEN AT THE CHENNAI AIRPORT AND all sorts of trouble inflicted on the passengers. Airindia alone is responsible for all the consequences and liabilities arising enacted by the staff members at the chennai airport.
Thanking you,
Smt S R Vasanthi
9962318874
044 42117148
Ramachandran Mohan
Jul 23 (12 days ago)
to MAA, SR, MAARESVN
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MAARESVN
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Chennai Office Space
Dear Sir/Madam,
For kind Attention
of Mrs. Lawrance
I wish to bring to your kind notice that we have several mails to your
regarding Intentional/Deliberate of denial of Boarding Card on Air India
Flight No 343 from Chennai to Mumbai on 08/06/14.
We have also registered our complaint on AIR INDIA website under feedback
No WB-DMAA07014003 AND
WB/DMAA110714016.
I am herewith forwarding the two replies received from AIR INDIA.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Mr. Mohan,
Thank you for contacting Air India, it is our pleasure to help you with
your query.
Apologize for the inconvenience cause,
We certainly understand your situation and hence have processed your
concern to the relevant department.
Please wait for sometime, our team will get back to you on the same.
Warm Regards,
Air-India Customer Care,
BOM/CHETAN
------------------- Original
eCommerce
Jun 12
rviceint/Airindia
Date: 06/17/2014 12:29PM
Cc: SR CustomerService/Airindia@Airindia, Menon Mb/Airindia@Airindia
Subject: AI343-08june14
Dear Ms Vasanthi
This has reference to your mail forwarded to our e-commerce on 12th June.
Kindly accept our sincere apologies for the inconvenience caused to you at chennai airport.
It may be in line to mention that the scheduled departure time of AI 343 is 1120 hours and in line with current guidelines, it is mandatory that all check-in counters are closed 45 minutes prior to the departure, so that all the pre-departure formalities are completed and strict instructions are in place for all conerend to comply with the same. The recommended and actual counter closing time is also reflected on the itinerary receipts.
We have had the matter investigated in detail with the staff/officers on that shift and we have been informed that the counters were open till 1030 hours and had you approached the counters in time, the staff would have definitely accepted you.
However, we have noted with deep concern your comments about the manner in which the staff and officers dealt with you. Since you have not indicated any specific name, we have renewed instructions to all staff to be more courteous in dealing with passengers.
While regretting the inconvenience caused, we assure you of our best attention at all times.
With warm regards
Indumathi.S
Customer Services
We have not yet received any further reply from AIR INDIA. Kindly advice to proceed further in this regard please.
S R Vasanthi
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Resolved
Ticket cancellation refund
I purchased a ticket online, using my credit Card, and afterwards, the same has been cancelled. But the refund amount is still not credited in my account
cancellation details is below
E-mail: [protected]@airindiaexpress.in
Confirmation number: 8B72D7
MOHAMED HASSIM ARAKKAL
PELIKAN MIDDLE EAST FZE
SAIF ZONE
SHARJAH - UAE
SHARJAH 120318
AE
Reservation Totals: Air fare 0.00 AED
Tax 0.00 AED
TRAVEL INSURANCE AED 0.00
Special Service 0.00 AED
Change/Cancellation Fees 192.50 AED
TOTAL 192.50 AED
Payment Summary: MOHAMED HASSIM ARAKKAL
25/07/13, VISA
XXXXXXXXXXXX8005 910.00 AED 910.00 AED
MOHAMED HASSIM ARAKKAL
20/09/13, VISA
XXXXXXXXXXXX8005 -717.50 AED -717.50 AED
TOTAL PAYMENTS 192.50 AED
Aug 14, 2020
Complaint marked as Resolved Helpful
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Resolved
Resolved
non refund of cancelled tickets
| Address: Chennai, Tamil Nadu |
Dear sir
i cancelled an airindia ticket from singapore to chennai dated March 29the, a week earlier i.e on March 21st, after confirming with Customer care that i would be entitled to full refund of my ticket. But, even after sending umpteen emails to thee [protected]@airindia.com and calling various representatives of airindia i have still not recieved my refund. Please help me withe theis matter.
Ticket Details
Web reference AIBE7340629
Booking reference J87MH
i cancelled an airindia ticket from singapore to chennai dated March 29the, a week earlier i.e on March 21st, after confirming with Customer care that i would be entitled to full refund of my ticket. But, even after sending umpteen emails to thee [protected]@airindia.com and calling various representatives of airindia i have still not recieved my refund. Please help me withe theis matter.
Ticket Details
Web reference AIBE7340629
Booking reference J87MH
Aug 13, 2020
Complaint marked as Resolved View replies
Air India — non refund of money.
i ve booked an e ticket on 25 Feb 11, for a journey on 11 and 12 Mar 2011. the web itinerary reflected a price of 10292/- for my daughter and for adults Rs. 13,220/-. when the payment gate opened all tickets were charged Rs. 13,220/- since 26 Feb am trying to reach the customer service and get the refund. they initially asked me to complete the journey and then after completion kept saying by Monday which never came. In addition to this when I call the air India help line the same lady speaks in two different names and deceives the customer which was disclosed by one of their own customer care officer. today is 28 Apr and i am yet to get the refund.Air India — Non refund of my cancelled ticket
I have cancelled my air india booking ref (pnr)-jz7w4 on 15th jan. I was told that your amount will be credited back within one week. I have lodged several complaints on [protected]@airindia.In but no response from their side. I have booked the tickets :-ai-762 sun 15 jan 2012
ai-111 fri 20 jan 2012
ticket nos[protected]
[protected]
I have spoken to the air india authorities also but they have given me almost the same reply. I have not received any intimation from their side nor any refund. Pl take the necessary action.
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Resolved
Resolved
i want jobs
dear sir my name harsh sonar i want jobs i m working airindia but i get salaried only 5000 that why i want new jobs if i m going any were for jobs hwant money .......money please request u u get any jobs please tell my exp iti electrcian caomplaint airindian worked exp in electrician worked on aircraft equipment like ground power unit air stater uit hi loader transported which are mechanically operated and eletrically /electronicall y controlled frm 1yearexp auto servic 1year exp please help he for jobs i[censored] get job for mi call mi this number [protected] or u send reply mi some this email id or comm
Aug 13, 2020
Complaint marked as Resolved View replies
sir mr sumit tell mi that deposit 7000 after iwll give u jobs what this i m asking u that give jobs u only taking money i dont want this tap of jobs sir i[censored] thing give approve letter fix jobs i give money parparment jobs i want i[censored] help mi mi he give mi email id sumitconsumercomplainindia @gmail.com a/c number is [protected]nname sumit kumar what i deposite this money i[censored] what to help plz tell mumbai jobs i go interview give mi approved letter after i deposite u
sumit sir plz call plz urgent for that jobs...monday plz tell deatil thanks so much u helping mi
plz give reply urgent what happ my jobs...
i want reply when u do my jobs i apply sumit sir plz give cll mi mr.sumit kumar...plz call mi
My name is lateef ahmad malla .
Adrees nowpora kharpora
Distic kulgam
Pin 192231
Block frisal
Near city arawani
Adrees nowpora kharpora
Distic kulgam
Pin 192231
Block frisal
Near city arawani
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Resolved
Resolved
Air India Service
| Address: Chennai, Tamil Nadu |
Dear Sir,
This is to raise my major concern during my travel from Singapore to Chennai using AirIndia flight. Let me list down the issues.
1. The flight was delayed by almost one hour (26-Apr-2012), but there is no communication to passenger regarding the delay. May i know why? You do not have enough staff to make any announcements?
2. Flight was landed in Singapore and started with in 30 mins, we have started to board the flight. My concern on this, there is no one cleaned the flight including the toilets. Is this is the way you treat passengers. Do you think we all travelling in unreserved trains.?
3. Flight that we travelled was not an air india international flight. It was just a very old Indian airlines domestic flight. Even thought you guys merged together we have made a booking for Ait India only and not for Indian airlines. If I have made a booking on my name and if I send someone else eventhough my friend will you accept another passenger?
4. Both toilets in that flight were not at all in useable condition. Every passenger started to sought towards crews. One of the passenger took a photo to put it in the media. Is this is the way to treat passenger.?
5. Even after take-off of the flight, a/c was not running at all and after the passenger escalation it was switched on. Are you guys not having a/c facility also in the flight?
If you are running under loss and try to do all these kind of cost cutting, then why you guys are running the flight service internationally. I feel you guys not have the capability run the flight service domestically.
This is to raise my major concern during my travel from Singapore to Chennai using AirIndia flight. Let me list down the issues.
1. The flight was delayed by almost one hour (26-Apr-2012), but there is no communication to passenger regarding the delay. May i know why? You do not have enough staff to make any announcements?
2. Flight was landed in Singapore and started with in 30 mins, we have started to board the flight. My concern on this, there is no one cleaned the flight including the toilets. Is this is the way you treat passengers. Do you think we all travelling in unreserved trains.?
3. Flight that we travelled was not an air india international flight. It was just a very old Indian airlines domestic flight. Even thought you guys merged together we have made a booking for Ait India only and not for Indian airlines. If I have made a booking on my name and if I send someone else eventhough my friend will you accept another passenger?
4. Both toilets in that flight were not at all in useable condition. Every passenger started to sought towards crews. One of the passenger took a photo to put it in the media. Is this is the way to treat passenger.?
5. Even after take-off of the flight, a/c was not running at all and after the passenger escalation it was switched on. Are you guys not having a/c facility also in the flight?
If you are running under loss and try to do all these kind of cost cutting, then why you guys are running the flight service internationally. I feel you guys not have the capability run the flight service domestically.
Aug 13, 2020
Complaint marked as Resolved View replies
Worst thing is not able to complete the feedback form in airindia site. Not sure why they have website
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Resolved
Extra Money Deducted
| Address: Bangalore, Karnataka |
Dear Sir,
Indian Airlines, the worst airlines I met in my life. The Service is pathetic.
Complaint:
I booked an airline ticket through AirIndia website on 17th November, 2011. When I was booking a ticket, the amount shown was INR 3555. I used ICICI online to book a ticket. But during the transaction, they charged INR 3580. I asked ICICI bank manager for the explanation. I got a written confirmation that, the amount was charged from the billers end. Then I contacted Indian Airlines. They replied saying, ICICI charges Rs. 25/- as a transaction fee. Again I asked ICICI for the confirmation and they confirmed that they dont charge any transaction fee for the airline ticket booking.
I have a written reply mails from both the firms. But I am pretty sure that ICICI dont charge any transaction fee. So this is an issue with Indian Airlines.
They should be charged heavily for this. I am helpless now and would like to request to take this as a note and take some severe action on them.
Kindly take this seriously.
Thanking you Sir,
Yours sincerly
Vikas Soni
Indian Airlines, the worst airlines I met in my life. The Service is pathetic.
Complaint:
I booked an airline ticket through AirIndia website on 17th November, 2011. When I was booking a ticket, the amount shown was INR 3555. I used ICICI online to book a ticket. But during the transaction, they charged INR 3580. I asked ICICI bank manager for the explanation. I got a written confirmation that, the amount was charged from the billers end. Then I contacted Indian Airlines. They replied saying, ICICI charges Rs. 25/- as a transaction fee. Again I asked ICICI for the confirmation and they confirmed that they dont charge any transaction fee for the airline ticket booking.
I have a written reply mails from both the firms. But I am pretty sure that ICICI dont charge any transaction fee. So this is an issue with Indian Airlines.
They should be charged heavily for this. I am helpless now and would like to request to take this as a note and take some severe action on them.
Kindly take this seriously.
Thanking you Sir,
Yours sincerly
Vikas Soni
Aug 13, 2020
Complaint marked as Resolved Helpful
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Resolved
Resolved
No refund for alternate travel arrangements made during ICPA strike.
| Address: Bangalore, Karnataka |
I had booked onward & return tickets for my frnd Beena Vijayaraghavan on Yatra.com (AI / ETKT 098 [protected]) for a total of Rs 15,459/- to fly with Air India from Chennai to Singapore. She flew to Singapore on 23rd Apr 2011 (AI-358) & was due to return to Chennai on 30th Apr 2011 (AI-347). However, on the 30th of April all of Air India employees went on strike because of which she was asked to make alternate travel arrangements by the Air India officials in Singapore as they couldn’t arrange for a transfer to another flight. They promised her that all costs of alternate travel arrangements would be refunded along with other expenses that she would incur as a result of the strike including taxi fares & hotel accommodation.
So I booked a return flight for my frnd on Makemytrip.com from Singapore to Chennai via Colombo on Emirates/Jet Airways to leave on 1st May 2011. She had to fly from Singapore to Colombo (ETkt # 176 [protected]) on Emirates (EK-349) & from Colombo to Chennai (ETkt # 176 [protected]) on Jet Airways (9W-253) which was the cheapest & most viable option for her at that point of time considering the sudden demand for tickets to Chennai. This return ticket alone cost me Rs 16,812/-. She also had to make an extra taxi ride to the airport & back which cost her a total of S$ 35.40. When I approached AirIndia on several occasions trying to reach the right department with a refund request they said they cud only go by their rules which states that I will get a refund only for the unused flight ticket which is abt Rs 7000. So I am looking for a total refund of Rs. 16,812 + taxi fares of Singapore $ 35.40 + compensation for the physical & mental stress that was caused to my frnd & me and an apology letter from Mr J K Chowdury (APM) for Traffic Services, Mumbai, AirIndia.
I have attached 2 docs: The refund request letter sent to AirIndia & The reply received from them.
I request you to help me get justice.
So I booked a return flight for my frnd on Makemytrip.com from Singapore to Chennai via Colombo on Emirates/Jet Airways to leave on 1st May 2011. She had to fly from Singapore to Colombo (ETkt # 176 [protected]) on Emirates (EK-349) & from Colombo to Chennai (ETkt # 176 [protected]) on Jet Airways (9W-253) which was the cheapest & most viable option for her at that point of time considering the sudden demand for tickets to Chennai. This return ticket alone cost me Rs 16,812/-. She also had to make an extra taxi ride to the airport & back which cost her a total of S$ 35.40. When I approached AirIndia on several occasions trying to reach the right department with a refund request they said they cud only go by their rules which states that I will get a refund only for the unused flight ticket which is abt Rs 7000. So I am looking for a total refund of Rs. 16,812 + taxi fares of Singapore $ 35.40 + compensation for the physical & mental stress that was caused to my frnd & me and an apology letter from Mr J K Chowdury (APM) for Traffic Services, Mumbai, AirIndia.
I have attached 2 docs: The refund request letter sent to AirIndia & The reply received from them.
I request you to help me get justice.
Aug 13, 2020
Complaint marked as Resolved Helpful
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DELAYED BAGGAGE
| Address: Mumbai City, Maharashtra |
Dear Sir,
I regreat to state the undermentioned for your kind consideration. I travelled from Allahabad airport to New Delhi via AI 9812 and then to Mumbai via AI 102 on 15 Aug 11 WITH 01 checked baggage. However when i reached Mumbai i was shocked to ascertain that my checked in baggage tag IC010279 had not reached Mumbai. I reported the matter to baggage claim office and they issued me a PROPERTY IRREGULARITY REPORT and gave me a false hope that my baggage will reach my home address ASAP as i had to attend my office and a conference and my uniform was in the baggage. Due to this i was compelled to postpone my onward journey to my duty station.
I am a serving naval officer and it is essential forme to attend office in uniform and cant be absent on duty. This unprofessional approach by the esteemed national airlines has caused me gross inconvineince and thus i belive that i should be compensated for this delay mental agony suffered.
Regards,
Sarthak Mishra
Indian Navy
I regreat to state the undermentioned for your kind consideration. I travelled from Allahabad airport to New Delhi via AI 9812 and then to Mumbai via AI 102 on 15 Aug 11 WITH 01 checked baggage. However when i reached Mumbai i was shocked to ascertain that my checked in baggage tag IC010279 had not reached Mumbai. I reported the matter to baggage claim office and they issued me a PROPERTY IRREGULARITY REPORT and gave me a false hope that my baggage will reach my home address ASAP as i had to attend my office and a conference and my uniform was in the baggage. Due to this i was compelled to postpone my onward journey to my duty station.
I am a serving naval officer and it is essential forme to attend office in uniform and cant be absent on duty. This unprofessional approach by the esteemed national airlines has caused me gross inconvineince and thus i belive that i should be compensated for this delay mental agony suffered.
Regards,
Sarthak Mishra
Indian Navy
View replies
Dear Sir,
I regreat to state the undermentioned for your kind consideration. I travelled from London Heathrow to New Delhi IGI onboard AI 112 on 2 jul 2011 with two cheecked baggages. However when i reached delhi i was shocked to ascertain that one of my checked in baggage tag BA 539133 had not reached delhi. I reported the matter to baggage claim office and they issued me a PROPERTY IRREGULARITY REPORT and gave me a false hope that my baggage will reach my home address ASAP. Its 7 jul 2011 today and till to date i've not recieved my baggage. Due to this i was compelled to postpone my onward journey to my duty station.
I am a serving naval officer posted in far flung Andamans and Nicobar island and this unprofessional approach by the esteemed national airlines has caused me gross inconvineince and thus i belive that i should be compensated for this delay and in case if i dont recieved my baggage i should by paid for the loss and mental agony suffered.
Regards,
Rajender Panwar
Indian Navy
I regreat to state the undermentioned for your kind consideration. I travelled from London Heathrow to New Delhi IGI onboard AI 112 on 2 jul 2011 with two cheecked baggages. However when i reached delhi i was shocked to ascertain that one of my checked in baggage tag BA 539133 had not reached delhi. I reported the matter to baggage claim office and they issued me a PROPERTY IRREGULARITY REPORT and gave me a false hope that my baggage will reach my home address ASAP. Its 7 jul 2011 today and till to date i've not recieved my baggage. Due to this i was compelled to postpone my onward journey to my duty station.
I am a serving naval officer posted in far flung Andamans and Nicobar island and this unprofessional approach by the esteemed national airlines has caused me gross inconvineince and thus i belive that i should be compensated for this delay and in case if i dont recieved my baggage i should by paid for the loss and mental agony suffered.
Regards,
Rajender Panwar
Indian Navy
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Resolved
AIR INDIA ticket refund not received even after a month of cancellation date.
| Address: Mumbai City, Maharashtra |
This complaint is regarding AIR INDIA airlines customer service.
I believe the AIR INDIA airlines are least bothered about customers.
Even after the ticket cancellation is done, confirmation from the AIR INDIA officials for the refund is done...STILL the REFUND IS NOT PROCESSED.
I had registered a complaint a few weeks ago but still the money is refunded i had a write another complaint again here.
Please see the confirmation from the AIR-INDIA officials for the refund confirmation, but the money is still not credited to the said account.
Mail Communication
______________________________________________________________________
On Wed, Jun 15, 2011 at 7:25 PM, eCommerce <[protected]@airindia.in> wrote:
Dear Sir,
We sincerely apologise for the delay in the refund process. We wish to confirm to you that an online refund has been processed after the deduction of the cancelation charges advised. An amount of Rs15482 would be credited to your card account in 4-5 working days
Regards
Ecommerce team
________________________________________________________________________________...⇄
I think the last step for me to get the refund is send a legal notice to AIR INDIA for a ticket which is canceled almost 3 months back which is ridicules.
I WOULD REQUEST/RECOMMEND ALL THE PEOPLE TO NOT TO CHOSE AIR-INDIA FOR THEIR TRAVEL.
Ajay Mistry
[protected]@gmail.com
I believe the AIR INDIA airlines are least bothered about customers.
Even after the ticket cancellation is done, confirmation from the AIR INDIA officials for the refund is done...STILL the REFUND IS NOT PROCESSED.
I had registered a complaint a few weeks ago but still the money is refunded i had a write another complaint again here.
Please see the confirmation from the AIR-INDIA officials for the refund confirmation, but the money is still not credited to the said account.
Mail Communication
______________________________________________________________________
On Wed, Jun 15, 2011 at 7:25 PM, eCommerce <[protected]@airindia.in> wrote:
Dear Sir,
We sincerely apologise for the delay in the refund process. We wish to confirm to you that an online refund has been processed after the deduction of the cancelation charges advised. An amount of Rs15482 would be credited to your card account in 4-5 working days
Regards
Ecommerce team
________________________________________________________________________________...⇄
I think the last step for me to get the refund is send a legal notice to AIR INDIA for a ticket which is canceled almost 3 months back which is ridicules.
I WOULD REQUEST/RECOMMEND ALL THE PEOPLE TO NOT TO CHOSE AIR-INDIA FOR THEIR TRAVEL.
Ajay Mistry
[protected]@gmail.com
Aug 13, 2020
Complaint marked as Resolved View replies
This complaint is regarding AIR INDIA airlines customer service.
I believe the AIR INDIA airlines are least bothered about customers.
The ticket booking reference No. (PNR) : Y43H9 Web Reference : AIBE6191623 issued on 23.11.2012 was cancelled on same date i.e. 23.11.2012 at 2105 hours at N.S.C.B.I. Airport, Kolkata. Even after the ticket cancellation is done, STILL the REFUND IS NOT PROCESSED.
I had registered a complaint a few weeks ago but still the money is refunded i had a write another complaint again here for early action regarding the money is credited to my account please.
yours faithfully
arup kumar shil.
I believe the AIR INDIA airlines are least bothered about customers.
The ticket booking reference No. (PNR) : Y43H9 Web Reference : AIBE6191623 issued on 23.11.2012 was cancelled on same date i.e. 23.11.2012 at 2105 hours at N.S.C.B.I. Airport, Kolkata. Even after the ticket cancellation is done, STILL the REFUND IS NOT PROCESSED.
I had registered a complaint a few weeks ago but still the money is refunded i had a write another complaint again here for early action regarding the money is credited to my account please.
yours faithfully
arup kumar shil.
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Resolved
Resolved
Ticket refund
| Address: Thane, Maharashtra |
Subject: AIR INDIA ticket refund not received even after a month of cancellation date.
I had purchased a air ticket AI-342 for 8th May 2011. For the very known reason that the Air India was having a pilot strike during those days, I was forced to cancel the ticket & book some other airlines.
I did by AirIndia ticket cancellation on 6th May 2011 on phone & the customer care asked me to drop a mail to "[protected]@airindia.in" which will process your refund.
But not a single reply from the Air India official has ever received even after constantly mailing them for the refund status.
Please see below the mails asking for refund status from me as well as from my brother Sachin Mistry;
[protected][protected][protected][protected][protected][protected][protected]---...⇄
[protected] Forwarded message[protected]
From: Sachin Mistry <>
Date: Thu, May 12, 2011 at 9:44 PM
Subject: RE: Air India e-commerce - Fulfilment AIBE595055 H1XS9 - refund
To: "[protected]@airindia.in" <[protected]@airindia.in>
Cc: Ajay Mistry <[protected]@gmail.com>
Dear Webticketing dept,
Please can you update on the refund status for the subject ticket cancelled last week.
thanks and regards,
Sachin (on behalf of Ajay Mistry)
Mob. [protected]
From: Ajay Mistry [mailto:[protected]@gmail.com]
Sent: Friday, May 06, 2011 8:59 PM
To: [protected]@airindia.in
Cc: Sachin Mistry; Ajay Mistry
Subject: Re: Air India e-commerce - Fulfilment AIBE595055 H1XS9
Hello Air India officials,
I had booked a e-ticket with PNR number: H1XS9 & Ticket Number: 098-[protected].
I have already cancelled the ticket through phone.
I request you to quickly process my refund as discused {minus RFA(300) & 5% of Basic fare}
Please do the needful & also let me know the mode of transaction.
I would prefer it to be transferred directly it to my ICICI account.
Thanks
Ajay Mistry
[protected][protected][protected][protected][protected][protected][protected]---
If this is the case of the customer service Air India provide I WILL NEVER RECOMMEND ANYBODY TO CHOSE AIRINDIA, NEITHER WILL I GO FOR AIRINDIA IN MY LIFE.
I am forced to put a written complaint for Air India as i feel looking at this complaint Air India will feel embarrassed at least & proceed for the refund ASAP.
Please let me know if you need any more information on this:
Ajay Mistry.
email: [protected]@gmail.com
I had purchased a air ticket AI-342 for 8th May 2011. For the very known reason that the Air India was having a pilot strike during those days, I was forced to cancel the ticket & book some other airlines.
I did by AirIndia ticket cancellation on 6th May 2011 on phone & the customer care asked me to drop a mail to "[protected]@airindia.in" which will process your refund.
But not a single reply from the Air India official has ever received even after constantly mailing them for the refund status.
Please see below the mails asking for refund status from me as well as from my brother Sachin Mistry;
[protected][protected][protected][protected][protected][protected][protected]---...⇄
[protected] Forwarded message[protected]
From: Sachin Mistry <>
Date: Thu, May 12, 2011 at 9:44 PM
Subject: RE: Air India e-commerce - Fulfilment AIBE595055 H1XS9 - refund
To: "[protected]@airindia.in" <[protected]@airindia.in>
Cc: Ajay Mistry <[protected]@gmail.com>
Dear Webticketing dept,
Please can you update on the refund status for the subject ticket cancelled last week.
thanks and regards,
Sachin (on behalf of Ajay Mistry)
Mob. [protected]
From: Ajay Mistry [mailto:[protected]@gmail.com]
Sent: Friday, May 06, 2011 8:59 PM
To: [protected]@airindia.in
Cc: Sachin Mistry; Ajay Mistry
Subject: Re: Air India e-commerce - Fulfilment AIBE595055 H1XS9
Hello Air India officials,
I had booked a e-ticket with PNR number: H1XS9 & Ticket Number: 098-[protected].
I have already cancelled the ticket through phone.
I request you to quickly process my refund as discused {minus RFA(300) & 5% of Basic fare}
Please do the needful & also let me know the mode of transaction.
I would prefer it to be transferred directly it to my ICICI account.
Thanks
Ajay Mistry
[protected][protected][protected][protected][protected][protected][protected]---
If this is the case of the customer service Air India provide I WILL NEVER RECOMMEND ANYBODY TO CHOSE AIRINDIA, NEITHER WILL I GO FOR AIRINDIA IN MY LIFE.
I am forced to put a written complaint for Air India as i feel looking at this complaint Air India will feel embarrassed at least & proceed for the refund ASAP.
Please let me know if you need any more information on this:
Ajay Mistry.
email: [protected]@gmail.com
Aug 13, 2020
Complaint marked as Resolved View replies
Hello Air India officials,
I had booked a e-ticket with PNR number: YDC2H & Ticket Number:[protected].passenger name jaipursingh
I have already cancelled the ticket through phone
I request you to quickly process.
Please do the needful & also let me know the mode of transaction.
I would prefer it to be transferred directly it to my SBI account, through which i have booked.
Thanks
RAMESH.L
EMAIL:[protected]@rediffmail.com
I had booked a e-ticket with PNR number: YDC2H & Ticket Number:[protected].passenger name jaipursingh
I have already cancelled the ticket through phone
I request you to quickly process.
Please do the needful & also let me know the mode of transaction.
I would prefer it to be transferred directly it to my SBI account, through which i have booked.
Thanks
RAMESH.L
EMAIL:[protected]@rediffmail.com
Subject: AIR INDIA ticket refund not received even after a month of cancellation date.
I had booked a E ticket AI-821with PNR number YKXN2 for 15 Feb 13. I was cancelled my same E Ticket on 15 Feb 13 due to some reason & book some other airlines but still there are no refund the same amount to my personal account through i booked then after I asked to the customer care about refund he told me to me to drop a mail to "[protected]@airindia.in" which will process your refund.
Please do the needful & also let me know the mode of transaction and send status to my below email id.
I would prefer it to be transferred directly it to my SBI account, through which i have booked
thanking
From : Manish kumar
E-mail: [protected]@gmail.com
I had booked a E ticket AI-821with PNR number YKXN2 for 15 Feb 13. I was cancelled my same E Ticket on 15 Feb 13 due to some reason & book some other airlines but still there are no refund the same amount to my personal account through i booked then after I asked to the customer care about refund he told me to me to drop a mail to "[protected]@airindia.in" which will process your refund.
Please do the needful & also let me know the mode of transaction and send status to my below email id.
I would prefer it to be transferred directly it to my SBI account, through which i have booked
thanking
From : Manish kumar
E-mail: [protected]@gmail.com
I had booked ticket redeeming flying return points Mumbai- Nagpur
Booking Reference PNR-YBSQM
WEB REFERENCE AIBE8121055 Ticket no. 098-[protected]
I cancelled the ticket on[protected] . pl. arrange to refund/recredit the amount / points.
Ramesh Kubde
Mob. [protected]
Booking Reference PNR-YBSQM
WEB REFERENCE AIBE8121055 Ticket no. 098-[protected]
I cancelled the ticket on[protected] . pl. arrange to refund/recredit the amount / points.
Ramesh Kubde
Mob. [protected]
Dear air india officers,
i have booked one ticket, and cancelled the same due to un foreseen reasons, and airindia people told me you can hold this ticket valid for 1 year, now i want to cancel the same and refund of amount paid by me by way of credit card. I approched air india city office in chennai, they informed me that through internet only they will refund the money and it should be through e commerce.co.in, but there is no link of the same, and it is not responding. Now it is going to expire in next week. so please take care to refund the amount within the due date. web ref.no.AIBE5508697 AND TICKET NO.[protected]
i have booked one ticket, and cancelled the same due to un foreseen reasons, and airindia people told me you can hold this ticket valid for 1 year, now i want to cancel the same and refund of amount paid by me by way of credit card. I approched air india city office in chennai, they informed me that through internet only they will refund the money and it should be through e commerce.co.in, but there is no link of the same, and it is not responding. Now it is going to expire in next week. so please take care to refund the amount within the due date. web ref.no.AIBE5508697 AND TICKET NO.[protected]
I would like to change my date of my return
MY PNR no ZB9Y5
TICKETE NO 098-[protected]
PAX NAME JOANES JOAO SANTANO
I WOULD LIKE TO CHANGE THE DATE OF MY RETURN TO 28TH FEB 2014
MY PNR no ZB9Y5
TICKETE NO 098-[protected]
PAX NAME JOANES JOAO SANTANO
I WOULD LIKE TO CHANGE THE DATE OF MY RETURN TO 28TH FEB 2014
Sir I am writing with great concern that I had cancelled air ticket[protected],[protected],[protected] &[protected]... but I have not received my cancellation amount till date. kindly refund my cancellation amount immediately. really very poor response by air india authorities that is why most of pers prefer to travel in other air lines. thank you with concern
From : jagjeet singh, [protected]@gmail.com
From : jagjeet singh, [protected]@gmail.com
Dear sir, I had cancelled air ticket 098-[protected] dt 31 mar 2014 from kolkata to aizawl but I have not received my refunded amount. kindly refund my cancellation amount immediately
From : jagjeet singh, [protected]@gmail.com
From : jagjeet singh, [protected]@gmail.com
Sir
1. I had booked a ticket in Air India flight AI
445 scheduled to fly from Delhi to Leh on 26th Sep 2014.
2. The ticket details are as follows..
Passenger name - Kapil Dev
PNR No - YWDE9
Ticket no - 098-[protected]
Web Reference AIBE14024596
Booking date - 24th Sep 2014
Passenger type - Armed forces..
3. However due personal reasons, I had to cancel my ticket.
4. It is now requested that the ticket price may please be refunded to me.
5. Also as the ticket was booked under Armed Forces concession, there would be no cancellation charges & the entire amount ie Rs 5640/- is to be refunded
- Kapil Dev
Email - [protected]@gmail.com
1. I had booked a ticket in Air India flight AI
445 scheduled to fly from Delhi to Leh on 26th Sep 2014.
2. The ticket details are as follows..
Passenger name - Kapil Dev
PNR No - YWDE9
Ticket no - 098-[protected]
Web Reference AIBE14024596
Booking date - 24th Sep 2014
Passenger type - Armed forces..
3. However due personal reasons, I had to cancel my ticket.
4. It is now requested that the ticket price may please be refunded to me.
5. Also as the ticket was booked under Armed Forces concession, there would be no cancellation charges & the entire amount ie Rs 5640/- is to be refunded
- Kapil Dev
Email - [protected]@gmail.com
had booked a e-ticket with PNR number:HDGCW & Ticket Number: 098-[protected]. Passenger name Francis Mathew
I have already cancelled the ticket through phone on dt 22/11/2014.
I request you to quickly process.
Kindly refund my cancellation amount immediately
Francis Mathew
[protected]@gmail.com
I have already cancelled the ticket through phone on dt 22/11/2014.
I request you to quickly process.
Kindly refund my cancellation amount immediately
Francis Mathew
[protected]@gmail.com
i had cancelled the ticket AI-501 Bahrain Delhi and AI- 940delhi banglore.let me know about my refund...its on
name of ankit dubey. 024 BAH[protected]NOV/BH/PID66199.
001MUCIA[protected]SWP14
PRINT PNR----BAH0027678
thanks my maid id is [protected]@gmail.com
name of ankit dubey. 024 BAH[protected]NOV/BH/PID66199.
001MUCIA[protected]SWP14
PRINT PNR----BAH0027678
thanks my maid id is [protected]@gmail.com
Dear Sir, Reminder
I had booked a e-ticket with PNR number:HDGCW, Ticket Number: 098-[protected]. Passenger name Francis Mathew
I have already cancelled the ticket through phone on dt 22/11/2014. But not get my refund Amount on my account till date.
so please I request you to quickly process.and Kindly refund my cancellation amount immediately
I had booked a e-ticket with PNR number:HDGCW, Ticket Number: 098-[protected]. Passenger name Francis Mathew
I have already cancelled the ticket through phone on dt 22/11/2014. But not get my refund Amount on my account till date.
so please I request you to quickly process.and Kindly refund my cancellation amount immediately
sir
i booked a ticket delhi to bagdogra for 16 jan 2015
name: Priyanka Agarwal flight no. Ai879 ticket all ready
cancelled my amount has been depisit in air india
please refund my amount in my ac
Pnr. Y5W9R
mob.[protected]
i booked a ticket delhi to bagdogra for 16 jan 2015
name: Priyanka Agarwal flight no. Ai879 ticket all ready
cancelled my amount has been depisit in air india
please refund my amount in my ac
Pnr. Y5W9R
mob.[protected]
sir
i booked a ticket delhi to bagdogra for 16 jan 2015
name: Priyanka Agarwal flight no. Ai879 ticket all ready
cancelled my amount has been depisit in air india
please refund my amount in my ac
Pnr. Y5W9R
mob.[protected]
i booked a ticket delhi to bagdogra for 16 jan 2015
name: Priyanka Agarwal flight no. Ai879 ticket all ready
cancelled my amount has been depisit in air india
please refund my amount in my ac
Pnr. Y5W9R
mob.[protected]
sir
I have been booked a ticket from chennai to Delhi and Delhi to Patna on dated 13 feb 2015 has been canceled.Which PNR No is Z9LZ2 and flight No is 430 & 415 and booking No is 26160537.
my Mob No is [protected]
E-mail ID:[protected]@gmail.com
I have been booked a ticket from chennai to Delhi and Delhi to Patna on dated 13 feb 2015 has been canceled.Which PNR No is Z9LZ2 and flight No is 430 & 415 and booking No is 26160537.
my Mob No is [protected]
E-mail ID:[protected]@gmail.com
Respected Air India officials,
I have booked the following tickets from Delhi to Srinagar and back in Air India under Armed forces concession :
1. Pnr no YC5GX in flight AI866
Passenger name - Yashvir Singh, Seema Kushwaha, Anurag Singh and Ahan Singh
Ticket no[protected], 61, 62, 63
2. Pnr no JT0R7 in flight AI659
Same passengers with Ticket no[protected], 97, 98, 99
Due to unfavourable weather conditions in Srinagar I have cancelled both above mentioned tickets on 2 April 2015. So it is now requested that the full amount; ie 25080 & 23496 INR, may please be refunded into my SBI account.
Expecting your kind support.
Yours faithfully
Yashvir Singh
Email ID : [protected]@gmail.com
I have booked the following tickets from Delhi to Srinagar and back in Air India under Armed forces concession :
1. Pnr no YC5GX in flight AI866
Passenger name - Yashvir Singh, Seema Kushwaha, Anurag Singh and Ahan Singh
Ticket no[protected], 61, 62, 63
2. Pnr no JT0R7 in flight AI659
Same passengers with Ticket no[protected], 97, 98, 99
Due to unfavourable weather conditions in Srinagar I have cancelled both above mentioned tickets on 2 April 2015. So it is now requested that the full amount; ie 25080 & 23496 INR, may please be refunded into my SBI account.
Expecting your kind support.
Yours faithfully
Yashvir Singh
Email ID : [protected]@gmail.com
Respected Air India officials,
I have booked the following tickets from bhopal to Srinagar and back in Air India under Ltc 80 :
1.Doc no[protected]
Passenger name -Khusubu bhardwaj
Due to unfavourable weather conditions in Srinagar I had cancelled mentioned tickets on 3 July 2015. So it is now requested that the full amount; ie 31494 INR, may please be refunded into my SBI account.
Expecting your kind support.please tell me the status of my refund as early as possible.
Yours faithfully
Mayank bhardwaj
Email Id mayank.[protected]@gmail.com
I have booked the following tickets from bhopal to Srinagar and back in Air India under Ltc 80 :
1.Doc no[protected]
Passenger name -Khusubu bhardwaj
Due to unfavourable weather conditions in Srinagar I had cancelled mentioned tickets on 3 July 2015. So it is now requested that the full amount; ie 31494 INR, may please be refunded into my SBI account.
Expecting your kind support.please tell me the status of my refund as early as possible.
Yours faithfully
Mayank bhardwaj
Email Id mayank.[protected]@gmail.com
Hello air india officials
i pradeep roy booked a ticket on 02 nov15 in flight no ai729 from kolkata to guwahati.The amount has been deducted from my account as ticket has not been booked.No info or msg come to me about my booking.So plz send me the details as soon as possible or refund my transaction.
Yours faithfully
pradeep roy
email- [protected]@gmail.Com
i pradeep roy booked a ticket on 02 nov15 in flight no ai729 from kolkata to guwahati.The amount has been deducted from my account as ticket has not been booked.No info or msg come to me about my booking.So plz send me the details as soon as possible or refund my transaction.
Yours faithfully
pradeep roy
email- [protected]@gmail.Com
1. Ref my complaint dated 16 Jan 2017 regarding non receipt of refund for cancellation of flight No AI 9614 on 22 Dec 2016 from Jammu-Delhi.
2. It has already intimated that I have purchased a ticket No 098-[protected] for teravelling from Jammu-Delhi on 22 Dec 2016 but due to some operational reason the flight has been cancelled by you and the same has been intimated to me through my email.
2. More than one month lapsed but no refund has been credited to my Citi Bank account till date. You are requested to refund the same at the earliest, please and confirm.
2. It has already intimated that I have purchased a ticket No 098-[protected] for teravelling from Jammu-Delhi on 22 Dec 2016 but due to some operational reason the flight has been cancelled by you and the same has been intimated to me through my email.
2. More than one month lapsed but no refund has been credited to my Citi Bank account till date. You are requested to refund the same at the earliest, please and confirm.
Sir,
I have the honour to inform you that I have booked tickets inadvertently twice in same flight, same passengers ( my wife & daughter) and same date . It may more specifically state that
1) Booking has done for 04/06/2019 & 10/06/2019 through Easy my trip vide booking ID No. EMT 57034872 with PNR nos. HODLR, HODLC, HODLR, HODLC in f/o Smt Rumi (Datta) Sarkar & Minisha Sarkar fo to and fro journey between Kolkata & Guwahati.
2) Inadvertently done another booking for 04/06/19 & 10/06/19 through Air india web site vide Web reference: AI BE 47411236/ PNR -JSRF5 in f/o Smt Rumi ( Datta) Sarkar & Minisha Sarkar for to & fro Journey between Kolkata.
In both cases, flights, Passengers, Date & timing of Flights are same but only difference is booking agency. One has done from official web site of Air India and other has done from Easy my trip.
BOTH TICKETS BOOKED FROM DIFFERENT AGENCIES ARE ATTACHED HEREWITH FOR READY REFERENCE.
In view of the above, you are requested to take necessary action towards cancellation of one booking for two passengers for the dates 04/06/19 & 10/06/19 ( ie direct booking from Air India site) & retain the other one and refund the full value of two tickets for to & fro journey between Kolkata & Guwahati .
Thanking you,
with regards
sanat sarkar ([protected]/[protected]
Similar 7 mails have already been sent to them but no reply is yet to be received
What should I do?
I have the honour to inform you that I have booked tickets inadvertently twice in same flight, same passengers ( my wife & daughter) and same date . It may more specifically state that
1) Booking has done for 04/06/2019 & 10/06/2019 through Easy my trip vide booking ID No. EMT 57034872 with PNR nos. HODLR, HODLC, HODLR, HODLC in f/o Smt Rumi (Datta) Sarkar & Minisha Sarkar fo to and fro journey between Kolkata & Guwahati.
2) Inadvertently done another booking for 04/06/19 & 10/06/19 through Air india web site vide Web reference: AI BE 47411236/ PNR -JSRF5 in f/o Smt Rumi ( Datta) Sarkar & Minisha Sarkar for to & fro Journey between Kolkata.
In both cases, flights, Passengers, Date & timing of Flights are same but only difference is booking agency. One has done from official web site of Air India and other has done from Easy my trip.
BOTH TICKETS BOOKED FROM DIFFERENT AGENCIES ARE ATTACHED HEREWITH FOR READY REFERENCE.
In view of the above, you are requested to take necessary action towards cancellation of one booking for two passengers for the dates 04/06/19 & 10/06/19 ( ie direct booking from Air India site) & retain the other one and refund the full value of two tickets for to & fro journey between Kolkata & Guwahati .
Thanking you,
with regards
sanat sarkar ([protected]/[protected]
Similar 7 mails have already been sent to them but no reply is yet to be received
What should I do?
Sir,
I have the honour to inform you that I have booked tickets inadvertently twice in same flight, same passengers ( my wife & daughter) and same date . It may more specifically state that
1) Booking has done for 04/06/2019 & 10/06/2019 through Easy my trip vide booking ID No. EMT 57034872 with PNR nos. HODLR, HODLC, HODLR, HODLC in f/o Smt Rumi (Datta) Sarkar & Minisha Sarkar fo to and fro journey between Kolkata & Guwahati.
2) Inadvertently done another booking for 04/06/19 & 10/06/19 through Air india web site vide Web reference: AI BE 47411236/ PNR -JSRF5 in f/o Smt Rumi ( Datta) Sarkar & Minisha Sarkar for to & fro Journey between Kolkata.
In both cases, flights, Passengers, Date & timing of Flights are same but only difference is booking agency. One has done from official web site of Air India and other has done from Easy my trip.
BOTH TICKETS BOOKED FROM DIFFERENT AGENCIES ARE ATTACHED HEREWITH FOR READY REFERENCE.
In view of the above, you are requested to take necessary action towards cancellation of one booking for two passengers for the dates 04/06/19 & 10/06/19 ( ie direct booking from Air India site) & retain the other one and refund the full value of two tickets for to & fro journey between Kolkata & Guwahati .
Thanking you,
with regards
sanat sarkar ([protected]/[protected]
Similar 7 mails have already been sent to them but no reply is yet to be received
What should I do?
I have the honour to inform you that I have booked tickets inadvertently twice in same flight, same passengers ( my wife & daughter) and same date . It may more specifically state that
1) Booking has done for 04/06/2019 & 10/06/2019 through Easy my trip vide booking ID No. EMT 57034872 with PNR nos. HODLR, HODLC, HODLR, HODLC in f/o Smt Rumi (Datta) Sarkar & Minisha Sarkar fo to and fro journey between Kolkata & Guwahati.
2) Inadvertently done another booking for 04/06/19 & 10/06/19 through Air india web site vide Web reference: AI BE 47411236/ PNR -JSRF5 in f/o Smt Rumi ( Datta) Sarkar & Minisha Sarkar for to & fro Journey between Kolkata.
In both cases, flights, Passengers, Date & timing of Flights are same but only difference is booking agency. One has done from official web site of Air India and other has done from Easy my trip.
BOTH TICKETS BOOKED FROM DIFFERENT AGENCIES ARE ATTACHED HEREWITH FOR READY REFERENCE.
In view of the above, you are requested to take necessary action towards cancellation of one booking for two passengers for the dates 04/06/19 & 10/06/19 ( ie direct booking from Air India site) & retain the other one and refund the full value of two tickets for to & fro journey between Kolkata & Guwahati .
Thanking you,
with regards
sanat sarkar ([protected]/[protected]
Similar 7 mails have already been sent to them but no reply is yet to be received
What should I do?
To air India officers,
PNR: JJ3XN
Ticket:[protected]
I was shocked to see cancelled ticket refund amount of $66.75! I had booked my entire business class round trip for $3389.25 amount from USA. I had cancelled my return flight from India to USA 25 days ahead of the booked date. I was told that full amount will be refunded to me, about $1600, which is half of $3389.25. Please i[censored] can kindly intervene in this to rectify the matter so that I will receive my proper amount. I have sent many emails to e-commerce but have not received response. If you have any questions, please kindly reach me at [protected]@aol.com and[protected].
1/14/20 7:15pm...I spoke to Priyanka from reservation counter at Surat airport and I was told to call in the morning 10am and someone should assist me in this regard.
From Jigna Desai
[protected]@aol.com
PNR: JJ3XN
Ticket:[protected]
I was shocked to see cancelled ticket refund amount of $66.75! I had booked my entire business class round trip for $3389.25 amount from USA. I had cancelled my return flight from India to USA 25 days ahead of the booked date. I was told that full amount will be refunded to me, about $1600, which is half of $3389.25. Please i[censored] can kindly intervene in this to rectify the matter so that I will receive my proper amount. I have sent many emails to e-commerce but have not received response. If you have any questions, please kindly reach me at [protected]@aol.com and[protected].
1/14/20 7:15pm...I spoke to Priyanka from reservation counter at Surat airport and I was told to call in the morning 10am and someone should assist me in this regard.
From Jigna Desai
[protected]@aol.com
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Resolved
Resolved
Non refund of fare of cancelled ticket
I have lodged a complaints for non refund of fare but no reply or action have been done.Once again i am sending the details hope some action will be done.I had booked a tkt for Guwahati to Kolkata for 23rd April 2011 by AI730 using my SBI debit card, e Tkt no.[protected].I got this tkt cancelled at Guwahati airprt at Airindia counter on 20 th April 2011. I had also forwarded the mail to the airindia.nic.in & [protected]@airindia.com.I have still not received the refund.Also all my mails are not being accepted & call centers are also not attending even the staff at Ranchi airport are clueless .It seems a big harrassment.Kindly refund the fare at the earliest.
Aug 13, 2020
Complaint marked as Resolved View replies
Dear Sir,
I had booked a e-ticket with PNR number:HDGCW; Ticket Number: 098-[protected]. Passenger name Francis Mathew
I have already cancelled the ticket through phone on dt 22/11/2014.
I request you to quickly process.
Kindly refund my cancellation amount immediately
Francis Mathew
[protected]@gmail.com
[protected]
I had booked a e-ticket with PNR number:HDGCW; Ticket Number: 098-[protected]. Passenger name Francis Mathew
I have already cancelled the ticket through phone on dt 22/11/2014.
I request you to quickly process.
Kindly refund my cancellation amount immediately
Francis Mathew
[protected]@gmail.com
[protected]
I have booked a ticket today, from Delhi to AIZAWL, on 06/01/2018 of 03 passengers name, Neetu Rai-39 years, Parnavi Rai-10years, Srajan Kumar Rai-09years.
Delhi schedule flight time 0650 hrs on 06/01/18.
Amount of Rs 32208 has been deducted from my account number [protected].
No message of ticket confirmation is received.
Please refund my amount of Rs 32208 to my SBI account number [protected](SBI KASHIPUR, bank code-0668, KASHIPUR)
Rajesh Kumar Rai
KASHIPUR (U.S.nagar)
Email ID [protected]@yahoo.com
Delhi schedule flight time 0650 hrs on 06/01/18.
Amount of Rs 32208 has been deducted from my account number [protected].
No message of ticket confirmation is received.
Please refund my amount of Rs 32208 to my SBI account number [protected](SBI KASHIPUR, bank code-0668, KASHIPUR)
Rajesh Kumar Rai
KASHIPUR (U.S.nagar)
Email ID [protected]@yahoo.com
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non-cooperation
| Address: Mumbai City, Maharashtra |
My elder brother,working in Anthropological Survey of India, and his family ,consists of wife and a son, on transfer from Bhopal to Mysore travelled by Air India /Indian Airlines flight A1634 from Bhopal to Mumbai flight and arrived at about 2200 hrs on 12 Mar 11.Next day morning , on 13 Mar 11 ,they boarded A1603 flight from Mumbai to Bangalore. At Mumbai Domestic airport, due to delay in getting ,two small suitcases of brown colour and one wheel bag was not alloed to take as cabin luggae and submitted to Air India luggage section executive , who promised to send the same by next available flight.
Even after over amonth ,the items were not received. Even , airlines not bothered to give reply to his letter.
Request initiate suitable action.
Md.Abbas
Commandant,
6B, Coast Guard Officers Flats,
8A,Worli SeafaceMumbai-400030.
Even after over amonth ,the items were not received. Even , airlines not bothered to give reply to his letter.
Request initiate suitable action.
Md.Abbas
Commandant,
6B, Coast Guard Officers Flats,
8A,Worli SeafaceMumbai-400030.
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Resolved
Resolved
refund not received
| Address: Mumbai City, Maharashtra |
Mr. Sanjay Jadhav (Adult) REBD55 [protected]
Mr. Nirav Vora (Adult) REBD55 [protected]
on this name the ticket was booked for 8th january 2011 for flight manglore to mumbai at 12.55 departure from manglore flight IC-180 AIR INDIA and was cancelled BEFORE THE FLIGHT departure and air india call center said that the refund will come in the account within 15 working days but still no refund has come to us and when i contact the call center on [protected] they said to contact me to another office of airindia on [protected] when i called them they said this is not the number call on [protected] when i called them they kept me on hold for a lond time and the call got disconnect this happened twice
dont know what to do i am attaching the ticket copy
for the same
pnr no REBD55 air india
amount ticket 1021deducted
amount ticket 1021deducted
taxes 2852 refund
taxes 2852 refund
--
Regards,
Sanjay Jadhav
Mr. Nirav Vora (Adult) REBD55 [protected]
on this name the ticket was booked for 8th january 2011 for flight manglore to mumbai at 12.55 departure from manglore flight IC-180 AIR INDIA and was cancelled BEFORE THE FLIGHT departure and air india call center said that the refund will come in the account within 15 working days but still no refund has come to us and when i contact the call center on [protected] they said to contact me to another office of airindia on [protected] when i called them they said this is not the number call on [protected] when i called them they kept me on hold for a lond time and the call got disconnect this happened twice
dont know what to do i am attaching the ticket copy
for the same
pnr no REBD55 air india
amount ticket 1021deducted
amount ticket 1021deducted
taxes 2852 refund
taxes 2852 refund
--
Regards,
Sanjay Jadhav
Aug 13, 2020
Complaint marked as Resolved Helpful
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Resolved
Resolved
overcharge of excess baggages
I had booked two Air India online tickets through yatra.com on 17 June 2010. (Yatra reference number-[protected]). Flight Itinerary - Airline- IC-Indian ; Dept- Kolkatta ; Arrival - Aizawl ; Departure date- 08 July 2010 ; Arrival- 08 July 2010 ; Dept time- 7:45 AM ; Arrival Time - 9:05:00 AM.; Class of service- T ; Airline PNR - 37CU9N ; IATA No[protected].
I print-out the tickets after receiving an email from them, I read all the terms and conditions thoroughly and never saw a slight mention about (1) the allowed amount weight of a passenger's baggage.(2) the quality, size (big or small) of the aircraft. (3) The differences between the small and big aircraft concerning the amount of weight of a passenger's luggage. eg- Big aircraft- 25 kgs & Small aircraft - 15 kgs apprx.
My serious complaint about overcharging is that the airlines guys in kolkatta charge us Rs, 1950 for excessing by 20 kgs. When I enquire about it, they told me that 15 kgs is the allowed weight for one passenger in a small plane ! I understand this. But, they should have inform us at the first hand or mention in the tickets' terms and condition. We had no idea what kind of aircraft they are going scheduled. Usually, 25 kgs is the normal allowed weight in every airlines in India. I had been flying with Indigo, Kingfisher, jetlite etc...but never been charge for excess before, because I'd always adjust & make sure my bags are on a correct weight.
It may be only a few thousands for many peoples, but I don,t care ! My pregnant wife and had to suffered high tension and shock of how the airlines were dealing with us. I told them that we are packing
our luggage thinking that 25 kgs is the allowed weight for 1 passenger!! Still we may excess about 5 kgs which we are willing to pay right away. But, this is the cheapest way to trick the passengers for filling up their pockets!!!! They should inform us about this kind of information before!! But they won't !! WHY!!!??? Because ...they want to corner their passenger and left them with no choice but to pay in the last minute!!! Cheap Corruption!! SHAMEFUL!!!
I hope and pray this unfortunate experience will bring some positive change to Air India.
Mr&Mrs Lalchhuanmawia Kolni
Aizawl ; Mizoram
I print-out the tickets after receiving an email from them, I read all the terms and conditions thoroughly and never saw a slight mention about (1) the allowed amount weight of a passenger's baggage.(2) the quality, size (big or small) of the aircraft. (3) The differences between the small and big aircraft concerning the amount of weight of a passenger's luggage. eg- Big aircraft- 25 kgs & Small aircraft - 15 kgs apprx.
My serious complaint about overcharging is that the airlines guys in kolkatta charge us Rs, 1950 for excessing by 20 kgs. When I enquire about it, they told me that 15 kgs is the allowed weight for one passenger in a small plane ! I understand this. But, they should have inform us at the first hand or mention in the tickets' terms and condition. We had no idea what kind of aircraft they are going scheduled. Usually, 25 kgs is the normal allowed weight in every airlines in India. I had been flying with Indigo, Kingfisher, jetlite etc...but never been charge for excess before, because I'd always adjust & make sure my bags are on a correct weight.
It may be only a few thousands for many peoples, but I don,t care ! My pregnant wife and had to suffered high tension and shock of how the airlines were dealing with us. I told them that we are packing
our luggage thinking that 25 kgs is the allowed weight for 1 passenger!! Still we may excess about 5 kgs which we are willing to pay right away. But, this is the cheapest way to trick the passengers for filling up their pockets!!!! They should inform us about this kind of information before!! But they won't !! WHY!!!??? Because ...they want to corner their passenger and left them with no choice but to pay in the last minute!!! Cheap Corruption!! SHAMEFUL!!!
I hope and pray this unfortunate experience will bring some positive change to Air India.
Mr&Mrs Lalchhuanmawia Kolni
Aizawl ; Mizoram
Aug 13, 2020
Complaint marked as Resolved Helpful
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Resolved
Resolved
lost baggage
Dear Sirs,
I travelled/started on 3rd Feruary from Ahmedabad (India) by Air India to Marseille(France) by Ahmedabad- Frankfurt (Air India Flt.AI 191)-Marseille (Lufthansa- Flt. LH 4350) . My checked in Baggage was not handled properly at Frankfurt by AI and hence as on today I have not got my Baggage at Marseille.The tag on the bag is having number tag no. is AI600183.My e-ticket number is ETKT098 [protected], my India pass port number is E8845948. And my address at Marseille is Internat du CHU NORD, Chemin des bourelly, 13915 Marseille, Cedex 20. Will you Pl help me getting my baggage delivered at my Marseille address.
Dr Bhavin Parikh
I travelled/started on 3rd Feruary from Ahmedabad (India) by Air India to Marseille(France) by Ahmedabad- Frankfurt (Air India Flt.AI 191)-Marseille (Lufthansa- Flt. LH 4350) . My checked in Baggage was not handled properly at Frankfurt by AI and hence as on today I have not got my Baggage at Marseille.The tag on the bag is having number tag no. is AI600183.My e-ticket number is ETKT098 [protected], my India pass port number is E8845948. And my address at Marseille is Internat du CHU NORD, Chemin des bourelly, 13915 Marseille, Cedex 20. Will you Pl help me getting my baggage delivered at my Marseille address.
Dr Bhavin Parikh
Aug 14, 2020
Complaint marked as Resolved View replies
very good...
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Resolved
amount not refunded
I used my citybank credit card for booking AirIndia flight to Chandigarh on 24th Feb 2009. But i couldnot book the ticket and twice it got failed. But the amount of Rs 8733 got debited from my account twice. I received a mail from Airindia helpdesk that the amount will be refunded. But only once the amount got credited to my account. I called Airindia office many times but no one picked up the phone.I have sent many mails to Air India help desk in this regard but i have not received any response from them
Aug 14, 2020
Complaint marked as Resolved View replies
Self canceled ticket no.098-[protected] on 6-6-2013, but till date the amount was not credited in my account, I inquired today to air India customer care they told me that the amount had been refunded please let me know the actual status, when I will get the refunded money, tks
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Dear sir/madam
As an air India traveler having travel-led from U.S.A. to Hyderabad(INDIA) along with my wife, I would like to bring to your notice the humiliation and mental torture we were put to and also the nasty way we were robbed of our belongings at Bombay international airport by your airport staff/workers. A number of memorable items which were given to us by our children, were lifted away by tampering with luggage...
As an air India traveler having travel-led from U.S.A. to Hyderabad(INDIA) along with my wife, I would like to bring to your notice the humiliation and mental torture we were put to and also the nasty way we were robbed of our belongings at Bombay international airport by your airport staff/workers. A number of memorable items which were given to us by our children, were lifted away by tampering with luggage...
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