Cabbazar Complaints & Reviews

While booking they do false promise. And after advance payment they show their real colors.

Booking ID: 440376
We had booked the cab from Alwar to Jaipur on 23rd Sep 2023 for the travel date of 24th Sep. We got the cab & driver details through a message and the same was showing on the app. However, at the arrival time different cab and driver arrived for the pickup.
While asking why the cab was changed w/o prior notice, the customer care executive started arguing, they didn't even realize that it was a security breach and I couldn't let my 2-year-old daughter, wife, and old age parents board the cab.
Instead of accepting the mistake the customer care executive clearly mentioned that they wouldn't refund the amount upon cancellation and on top of that during the telephone conversation they changed the cab details and showed the cab number and driver who was present at that moment.
It was complete ignorance of customer satisfaction and safety. Very bad experience.

I already complain against cabbazar regarding service that's not provided by them.As I booked cab through online cabbazar, booking was confirmed with booking id:-428434. The amount of Rs. 1160/- was deducted from my account. But The service is not provided by the driver of cabbazar at last minute. I already complained against that in consumercomplain.in After I complained about it, they provided e-voucher as Rs. 1160/- Now my request is that I don't want and voucher. I want my money back because I don't want to use there service

Cabbazar - The synonym for Extortion & Dishonesty
Aug 2023 • Family
Extremely poor & non professional experience from cabbazar... Had booked 3 weeks ago after honestly informing passengers, viz... 2 adults and 2 kids... with around 8-10 bags (small & big altogether)for airport trip... Had booked an Ertiga after "sweet talk" from cabbazar customer care guys... Swindled me into booking with advance payment... On the day of travel, they shamelessly backstabbed saying need to book extra cab & fare would be double... Had to cancel trip, they didn't even have the courtesy to refund advance payment...This bogus company needs to be raided & sealed forever.
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Written August 31, 2023

I booked cab from paloncha, telangana to Attili, Andhra pradesh in online through www.cabbazar.com & cab was successfully booked with booking id:428434 & I also received acknowledge message that cab was successfully booked while booking cab I provided every detail required for the trip.cabbazar quoted amount of Rs. 3779/-(excluding toll charges) for the trip & this website asked to pay advance of Rs. 1160/- & I paid according their terms and conditions. Remaining Rs. 2619/- need to pay after the trip will complete. I received call from cabbazar of ph number:[protected] & asked me to share the live location in paloncha, telangana after the trip confirmed. 10 minutes later I received message regarding the trip details such as driver name(shiva prasad) and contact number :[protected].In that particular message, it was provided some alternative contact number:[protected]
Pickup at 5:30 pm on 28/08/2023. I booked one hour before (I.e.. Before 4.30pm).Booking was confirmed & received acknowledge message immediately at 4.28 pm and asked me to share my live location📍 in paloncha at 4.59 pm and I shared according to the requirements. 10 minutes later I received the trip details at 5.10 pm such as driver name and number, provided some alternative contact number. When the trip need to start at 5.30pm(i.e pickup time) before 5 minutes to start
my trip I called driver. He is not receiving my call and number is switched off. I contacted the alternative number, he is innocently asking that where is my pickup location in hyderabad.I'm shocked and didn't understand why he's asking. Because I also shared live location📍in paloncha their requirement & I provided details in online from paloncha, telangana to Attili, Andhrapradesh. when I'm trying to demand my trip he isn't listening to me & telling me that they provided hyderabad pickup location unable to come to paloncha. When I'm asking who provided the location in hyderabad, clearly mentioned paloncha as pickup location & destination is Attili, Andhrapradesh, he was ignored my words &saying that trip will be cancelled & disconnected the call. When I'm calling again he is not responding.I didn't ask for cancellation he himself saying that trip will cancelled. I again called to number to whom I shared my live location. He is also not responding to my call. Driver already switched off. I already paid advance of Rs. 1160/- wanted to refund it. I awaited more than an hour. How did they get back my time. They themselves said that trip will be cancelled

I'd no 417206.
Booked from hyderabad to srisailam.
DoB is 12Aug 23.
An amount of 870 has been paid as advance lot of arguments done with customer care bit finally they denied to refund my amount. Pl revert back my amount after deduction in cancellation rate as applicable

I have booked a taxi from Noida to Jaipur with following details
Hi Arun Sharma,
Booking (ID:408444) has been confirmed on 19/07/2023 10:00 AM at 10:00 AM.

Driver came to pick us at 11.45 AM, company also charged 300 rs for luggage space assurance but this was cng car and only space to keep luggage is carrier that was there in the taxi. All outstation cng taxi has carrier so the company charged 300 rs for no extra service

They deny to compensate for this 1.45 hrs late pickup due to which we reached jaipur very late (at 7 pm) and our full day wasted in traveling and we couldn’t execute our jaipur tour as per the plan.

Request you to take necessary action on the company as 2 hour late pickup is not acceptable.

Will appreciate your response or status of this complaint.

Thanks & Regards,
Arun Sharma
[protected]
[protected]@yahoo.com

Booking ID 383875
Journey date 10 June 2023
Car name Swift Dzire
No. HR55AJ9014
Adv amt paid was 623
The time of pick up from the location was 12.15pm firstly he came late there around 1hr we waited there and he was talking very rudely then we contact to the owner replied that Raju was not his driver his driver's were not available so he send Raju to pick us . And Raju was a very untrained person he didn't even knew the wayout from Bareilly he was taking incorrect roads rather than the correct ones while telling him about it he was arguing with us .
Then we stoped for lunch around 2:30 pm. The time was 3:15 to 3:30 pm were we met with accident. After accident he also didn't support us the local people gathered there and helped us in calling ambulance and give some first aid to stop bleeding. But Raju was kept on saying you can talk to my owner.
By the ambulance we gone to the Bombay hospital haldwani for the treatment were my sister got 20 stitches on head the cut was so deep it will take a lot time to heal up and she had excessive loss of blood.. And my mother got leg injury due to this there is difficulty in walking for her... My father
neck bone C6 C7 had shifted from his location before .but due to the accident
it caused pain on his neck and right hand again ... And I got head injury with result in head pain for me sir..
A total amount of 50000 has been spend till now and ( still on count )open up in accident and a life long pain and fear we received from it.
Instead of helping us from situation the owner is keep on giving excuses only . I want that strict action should be taken so that it may not happen with any family in future ...
And to get out of the situation they are showing that the trip is completed from there side... So money minded person they are???

I booked the cab from banglore airport to mysore.the booking was successfull and I paid the same of 646 rs. Later the driver asked for extra 500 rs then what was agreed while booking and refused pickup.After waiting for 45 mins I called customer care and explained entire situation and customer care executive after talking with driver twice cancelled the ride since I was getting late as driver did not appear for pick up.Later when I called customer care for refund they refused to refund saying that you cancelled the ride . How I am held responsible when driver refused to come at pickup location after wasting my 45 mins. Cabazar is complete fraudulent company whoever is reading that please be aware and consider twice before booking cab with them . they have this algorithm set of looting customers.

Cabbazar Reference Number: 359821
Contact Number: +[protected]
Refund Amount: Rs.3813.00

On 13th May I booked Innova rental car. after I called customer care and done the inquiry of car seating capacity and requested to change the 8 seater car. but they said not able and recommended to booking an alternate of 2 sedan cars. I told them not acceptable. arrange to refund the booking amount. not cancel the booking give a discount voucher and disconnect the call. voucher is not agreed with me. after am tried so many calls to customer care to follow up on the refund amount. All the customer care people not responding properly, talking rudely, and disconnecting the calls while talking.

Every day am following up with customer care no updates for the refund. simply they said refund not able and force me to use discount voucher only.
I replied to them I will not make any trips until my death and will not use Cabbazar's cheating voucher.
I WANT MY REFUND FULL AMOUNT.
Mobile: [protected]

Cabbazar Reference Number: 359821
Contact Number: +[protected]
Refund Amount: Rs.3813.00

On 13th May I booked Innova rental car. after I called customer care and done the inquiry of car seating capacity and requested to change the 8 seater car. but they said not able and recommended to booking an alternate of 2 sedan cars. I told them not acceptable. arrange to refund the booking amount. not cancel the booking give a discount voucher and disconnect the call. voucher is not agreed with me. after am tried so many calls to customer care to follow up on the refund amount. All the customer care people not responding properly, talking rudely, and disconnecting the calls while talking.

Every day am following up with customer care no updates for the refund. simply they said refund not able and force me to use discount voucher only.
I replied to them I will not make any trips until my death and will not use Cabbazar's cheating voucher.
I WANT MY REFUND FULL AMOUNT.
Mobile: [protected]

The driver arrived late for pickup by 1 hour, I was not given a refund. The company instead gave me discount coupon valid for lifetime. So I used this Voucher to book the return trip. Booking ID 367997. Driver asked for toll charges after arriving for Pune Mumbai trip . As per cab bazar policy the Toll is included. Finally agreed to work at the same fare if he takes the non toll road. Drove very rashly on the Pune Mumbai Old Highway. The Moral of story is he has burned more fuel and has a unhappy customer.

Company was requested to change driver. It was purposfully delayed and not looked at. They kept me on my tose and on their end no efforts but only attitude and arrogance all along leading me to come out of their harsh clutches. Now money taken is held without rendering services.

Non reliable drivers & call centre’s executive. I had booked cab for Pune to Shirdi for 6 am. Cab driver was not answering the call. I raised the complaint to customer care at 7.30am, without taking my confirmation they modified the pick up time to 8.30am. Cab arrived at 8.50am. Company charges for waiting & cancellations, but what if client waits for the cab for almost 3 hours. Any compensation for that? After frequent calls manager is not ready to talk regarding this on the call, got msg that to connect to the manager you should email. Very unprofessional staff. Need to realise importance of the client’s time. Hope for the immediate action regarding this.

I have booked the car before a month but after cancelling the cab I didnt get the deposited amount... If they want to take in advance the amount should be nominal... Is this not a wrong thing or fraud ?
No address or email id is mentioned in the website... except the customer care number...
Please stop making illusion by showing
50%, 40% discount to make the people fool...
WEBSITE IS NOT UPDATED ...
AND STOP MAKING FOOL THE COMMON PEOPLE...

We booked a cab service for 6 days in April from Delhi airport.
Cabbazar kept changing driver info multiple times till the arrival day.

We got assigned a driver name Pawan Gupta. We talked to him one day in advance and very clearly told him we would board the cab on the next day at 10.30 am at the airport. He also agreed.

On the day when we had to board the cab, he gave missed call at around 7 am in the morning once. I immediately messaged him that I will be in Delhi airport around 10.30 am and will board the cab then.

That shameless arrogant driver just cancelled the trip and fraud cab bazar customer care person refused to refund the advance amount (for the mistake of their driver)

Dear team,

I used this app first time and I am very disappointed. First of all 261 km is charged, driven taken long route without asking me I am new to this place. Driver taken 100 rup for paying challan that's also not returned to me, and extra 15 km is charged for pickup and that i cleared with customer care day before traveling so they told me it will charge from home and taken money to 15 km. Kindly return my money.
Even ola and uber is so professional, learn from then how to manage customer.

I will not use your service in future, also not recommended.

I paid total 2930+640+100= 3670

Please explain how you charged money in break up .attached files for your reference.

Thanks & Regards
Abhijeet sahu
[protected]

I booked a taxi from Gurgaon to Dharamshala and in the booking it was mentioned that extra KM will be Rs. 9.5 per KM but after going to Dharamshala the driver refused to go for sight seeing and then he asked for extra for sight seeing saying that this charge is not relevant for mountain region whereas it was nowhere mentioned that this charge was not relevant for mountain region! Also he charged me two state tax for 1200 each and the toll tax extra without proper receipt! The company should provide proper receipt of toll tax and state tax for which we are paying but the driver did not gave me any receipt of the amount ! I want proper receipt of what I paid ! And I want to say that this company is total fraud and they show low pricing initial but then they charge more at the end of the journey in toll tax and state tax without giving receipts ! It’s better to go by local cabs than booking from this company as atleast they are upfront with their charges and don’t cheat ! This was the first and last time I am using CabBazar and I would recommend others to avoid this company while booking out station cab or first negotiate all terms in advance or not use this company at all!

Hi cabbazar,

Very bad experience this trip drive was not 🚫 good, he couldn't drive well, and should not drive informing AC also, and his Stop the car my request stops his Stop the cars after 1km from my side seances and etc, and his asking State tax extra with out peaper Bills with out Bill I don't pay this because his asking 2 State taxs, as far my booking i will pay only 1 state tax with praper Bills and all, and his shouted me with ugly language( and his call to my wife number also), I already spoke with customer care person Naresh[protected] his also asking State taxs so with out Bill, sir I Informed to naresh cont pay this. Because I pay to drive all taxes like till and pranking proper bills. So if you have proper bills send me my mail id will I pay that.

And this kind of service you people provide will I approach consumers from against cabbazar.

If you want to contact my number for more

I have been scammed by Cab Bazar Call centre representative.. Please see the flow of activities ( Dated:- 6 th April '23)

1) 9.45 pm I book cab and pay the advance amount.( Online
2) 9.47pm Booking received and I see everything is not included, ( This time toll tax and state tax not included)as earlier booking done with them it used to be inclusive
3)9.49 pm I immediately speak to call centre representative to have this cancellation done, but he was busy explaining other things
4) 9.51 pm when we were discussing on cancellation he allocates random driver and taxi ( A week before which generally happens 24 hrs prior to journey-I think this time they were better planned😋 or planning for cheating 🤔
5) After allocation he does the cancellation and then refuse to refund the amount ( as per policy if car is allocated no refund will be given.
Rs 1076/-

Its height of cheating done, request you all to be cautious and avoid Booking with them and save your hard earned money.
They have lost today one customer

Cabbazar App was not working properly. App was not taking booking date and time correctly. I asked them to book on behalf of me.
They promised me the cab will reach at mentioned time. I was about to shift my whole house and after departure of goods truck, I had to move following that truck. But cab not arrived earlier. I called driver and he said that he have 2 drops pending and then he will come. It was already 7:30 pm and booking time was 06:30 pm. I had to reach before the goods truck at destination. When I called cab driver he was saying that I am stuck in traffic so can't reach and further he asked me to cancel.
I got completely shoked as there was no options at night for outstation. Somehow I managed another cab service with extra payment of 1500 Rs. (Total Cost : 4300 Rs).
If you have preplanned journey then no need to bear such cost. But cabbazar completely ignored this and I suffered because of that.
When I asked them about refund they denied and told me refund can only be in coupons.
Please do something. THANKS.

We had booked a cab with cabbazar.com using mobile application. The pickup address was entered as Pune and destination was entered as aurangabad. I paid the advance amount as it was showing good deal. When I receive call from driver he said pickup and destination city is showing same as aurangabad. I had to cancel this booking. Not sure what happened but I entered correct details for booking and now they are not refunding my advance money paid. They gave me option to use that amount in 2 hours but I decided to not book again with them. But I am looking for my refund. I wanted to complaint about this issue and want to get my money refunded.

We had booked serivce in advance and paid money online. Till last moment, inspite of follow ups we couldn't get driver and car info. We keep on following up with helpline. At last moment, they said, we couldn't arrange the driver and refund the money. Worst !!
This was booked for my parents and i felt it so bad!

PATHETIC !!
They could have told earlier we could have arranged some other cab !!

DON'T RECOMMEND to anyone

My booking id was 313458. I booked dzire through their website to travel from Sayala Rajasthan to Udaipur Rajasthan on 22.02.2023 at 3.36 pm. At that time it was showing Rs.3499/-. Later, after paying Rs.629/- advance, in the evening I was called and informed that I have booked small vehicle not dzire. I told OK, I will manage I tried to check my booking details but those were not available on their website. I downloaded the app and checked the price increased by them. After booking, rates were increased by them. At 7.36 pm, I once again checked the rates at their website (phot attached), at that time they were offering Dzire at Rs.3673.95. When I called back, they told me to cancel the booking. At night, there was no option left to me except agreeing to their conditions. Fianally, they sent equivaled to dzire but I had to Rs.4629/- plus Rs.160/- for 16 extra Kms. Thus booking a cab for Rs.3499/- finally costed me for Rs.4700/- plus. This is not fair deal.

My name is Rutuja. I had booked cab for 12th Feb 2023 from Pune at 12.30AM (pickup).
Booking ID - 307196
Driver Name - Mohammad
My pickup was done at 1.00 AM. After my pickup within 15km my cab was breakdown, then I called the customer care but nobody helped us with this as I am a pregnant women I was standing on Khed Shivapur Highway till 4.30 AM. When I called Tushar (Employee ID - CBM07) from Customer Care, He was supposed to send another Cab. We waited for longer duration but He said that cab will be there after 5 am only. I was standing there in the Midnight till 4.30 - 5.00 am. They did not send me any cab. I had to go by myself to home again. I had to manage another cab for me to go back to home. I was in hope which Tushar gave me that cab will be there till 5 am. I was standing over there waiting for cab till 4.30am but no response. After that my trip was cancelled. When I called them back Tushar said that he has initiated my refund, where I didn’t receive any message or Mail. I called back to Tushar for confirmation 4 times. He said that my refund is initiated & because of network issues I am not getting the messages( I want you to check my recordings for Quality Assurance). I was in hope & in assurance with the team but very very very bad experience I had in my pregnancy. Nobody called me again for this, I want to escalate this issue. I want you to treat this on higher priority. This incident is really big and worst for me, that I told to the team that I am pregnant still they treat me very bad. It would be grt that you involved somebody from Higher authority. I want to escalate this issue. I want my refund. As Tushar said & I confirmed with him so many times I should have been refunded till now. I want to escalate this fraud team. & would recommend everyone to not to book a cab by cabbazar.

Bookig ID: 301334
Journey: Hyderabad Airport to Visakhapatnam Airport
Date: 30th Jan 2023 (10:30 AM) to 3rd Feb 2023 (11:59 PM)

I paid for Rs 29, 283, which includes an advance of Rs 3, 622 and the rest to the driver, based on his calculations and assurance that all the bills (state/toll tax, parking, etc.) would be provided when he returns home. I immediately called the customer care executive of CabBazar, alerting him of the extra charges asked by the Driver. The executive assured me that I will be provided an invoice for the total amount paid.
But, I received an invoice for Rs 24, 738.42 from Cab Bazar and State/Toll taxes and parking bills for Rs. 2, 568 from the driver, the total bills amounting to Rs. 27, 306.42.

I didn't receive any bills for the balance amount (Rs 1976.58 in total: 493+250 was charged extra for the toll for which the driver didn't provide bills, and Rs 1230 as extra charges for which the invoice is not provided). The Driver is now saying that since it took an additional day for him to go back to Hyderabad, the balance is his charges for that day. This issue is raised with the Customer Care Executive of CabBazar, and I received a reply from [protected]@cabbazar.com saying that since it took an extra day for the driver to return, I was bound to pay him extra.

My complaint is that I had completed the trip on 16:00 hrs in 3rd Feb, as per schedule, and nowhere while booking it was mentioned that the trip date would end only when the driver returns home. Both the driver and customer care executive are now denying to provide proper invoice or retruning the extra charges.

Cabbazar is worst worst service, I booked the service Goa to Murdeshwar on 31st Jan, 2023 @12:05am, advance 740/- booking confirmation amount paid, mails, driver number, booking location, all confirmed but by 11:55pm cabbazar person called me and told car is broke down, u have to wait till morning or choose other service.

This is the way they are doing, they didn’t arranged other cab service, they simply told, we can’t provide service at this time, and they mailed us cancelled booking, in that mail cancelled reason is This root is not for serviceable. Loot the customers time and money, close this services.
So please guys don’t book this service and don’t feel after booking like us.

Please take the action and close this service.

Booking id : 301838 (Cabbazar)

Booked cab from Pune to Mumbai airport and on time driver didn't come to pick us up and we arranged different cab. But Cabbazar is saying we have cancelled the cab so they are not returning the booking amount.

I am never ever booking from cabBazar. For my trip from Hyderabad to Srisailam, they showed 5K as the total amount and 9rs per km charge for extra kms. However, their driver asked 2500/- extra for toll and border check post. This is simply extortion, who asks 2.5K for toll? Standard toll charges are 60/- and 25/- for which our driver extorted 2.5K from us.
Also he charged extra kms at 13rs per km instead of 9rs. But most shocking is you won't get the bill for all these, my final bill says 5.2K where as I ended up paying 8.8K
This is fraud at next level. Also driver asked 300/- per hour additional cost, as we started 2hrs before which was again suggested by him saying place will be crowded but it was so empty.
I am eligible for a refund of almost 3K because of all these hidden charges.

We booked a taxi for 6 days for Pongal holidays to village. Cab bazar says and agreed package includes drivers accomodation, stay, food etc.still we have hotels in village, we offered him food. To go outside we asked driver to eat fast as driver is eating very slow by seeing YouTube in his phone.suddenly he has raised his voice and thrown plate and started shouting us .he was using words that you people has booked the cab, but not me.
He has collected the money initial 1st of the trip.that to white board vehicle.and he has threatened us that he will go beyond also.
He is saying that he has seen enough for the past 20 years and no one can do anything .

His name is Ahmed, his vehicle number is AP39 UG 4588. Ertiga vehicle
Kindly iam requesting cabbazaar, not to encourage such idiotic drivers.kindly inform all rules and regulations to your drivers. And do not spoil your reputation.we ask you people to change the cab.u also not helped us.
Then we are giving a police complaint on this driver for his threatened behaviour.
We DONT BOOK AGAIN IN CAB BAZAAR