Drivezy Complaints & Reviews

Drivezy team,
I have two refunds pending against
Pnr numbers

[protected] - rs 1001
[protected] - rs 500
Inspite of multiple follo-ups and calls, i'm just told that refund is processed. But it has not been credited to my account until date. To provide you with proof, i have also shared with you people a screenshot of my credit card statement using which original payment was made. Nobody is replying...

I booked a Drivezy vehicle with PNR [protected] on[protected]. My ride timings were 10:30 AM to 7:30 PM. I have returned my bike before the end time i.e., 7:00 pm. But I got a message that my booking was extended and it showed my booking was active till 9:25 pm and after that, I was fined overtime charges of 56 rupees. I don't understand why it happened and was unable to contact customer care...

Hello Drivezy,

This is to bring your kind notice ( which I did several times) that you did not pay the full refuelling amount which is Rs 300.

I booked a baleno (PNR - [protected]) on 11 Jan 2020, which I refuelled for Rs 300. I received a mail from your end mentioning the amount to be Rs 300 in the invoice. But I received a refund of Rs 200 which is not acceptable. I mailed your customer support several times...

How many times, i need to pay you due to server issues.
Should i stop using your services.

I have extended vehicle from 11 pm to 11 pm, due to app glitches it happened for only 12 hours.

I called customer care, and he told me that extension has been updated till 11 pm, drivezy application and drivezy messages also shows same information, no mismatch.

I returned vehicle in evening around...

Friday i. E on 10/01/2020 had taken an vehicle from drivezy location rajajinagar. We traveled for arround 900 kms approximatley near to 900km left side back tyre had punctured we changed the stepny immidiatley and came to location in time to drop the vehicle and we had informed as the tyre had punctiured immidiatley they had seen the tyre and said tyre had burst and rim had damaged for this we need to pay 6000/-. I immidiatley paid and said...

We took a car from drivezy and met with an accident. The incident happened around 1 am on 20 oct 2019. They were not allowing us to leave and therefore we had a pay an amount of Rs 25000 to leave from that place. Next day we came with the mechanic and took the car and got it repaired. Still drivezy executive did not agree and told us it is not repaired properly. We again took the car and got it repaired. Now they have ended the ride also...

I have done an online payment transaction for rs. 4298/- using my credit card on 30/10/2019 (Date) through using payment mode (Amazon pay). The purpose of the transaction was to make repayment for my booking pnr [protected] .
The transaction fail and amount was debited from my bank account on the same date. However, i have now been informed that the same has not been credited to the account of the beneficiary.
Amazon pay...

I have booked car from Drivezy twice but both the times they cancelled my booking at last moment saying car has breakdown
I has suffered both times as I had booked hotels which were not refunded as the last minute cancellation was not allowed.
Lost around 5000rs.

Customer care takes ages to pick call and just say sorry and no compensation.

Drivezy never provided compensation for same....

I booked one bike (Pnr : [protected]) for sunday 24/11/2019 from drivezy android application. As per my booking time reached the drivezy pick up location kormanagala. Station manager said they dont have any helmet. As per drivezy faq they clearly told one free helmet will be provide (Attach the screen shot). But didnot provide and ask me to arrage the helmet or cancell the booking. As i don't have any arragement in morning 7 am i have to cancell...

Hey during my last booking i rided some extra kms which was charged around ₹84. When i was dropping off the the bike in your zone, the incharge guy in the zone asked me to pay the due amount and i paid it already. Now i'm trying to book a bike but it's still asking me to pay the older due amount. How many times should i pay the same amount? Attaching the evidence that i paid during my last ride....

I have my car rented with drivezy, and there is a legal agreement to pay me car rent every month. I havent received any car rent from 2 months and the app which is linked with tracker shows as car is lost or not trackable. This has happened more than a month ago, and no body is either responding on mails or calls. How do i get justice? Shall i go and file a police complain?

Car no - ka 03 ae 9950...

I picked up a ford ecosport from their pune, hinjewadi point. After some distance the clutch plate failed and car was not moving further. I contacted drivezy customer care immediately and they asked me to get it repaired and the repair amount refund will be initiated once i drop the vehicle and submit the repair bill (All this conversation is available with me as it was done through chat). Mechanic informed me that the clutch plate was very...

While driving i have crossed the speed limit of 120 kms/hr i have touched a speed of 125 kms/hr and reduced the speed immediately as soon as i noticed. This happened twice i haven't got a call or text about this and drivezy has charged me ₹ 3500 overspending charge. My concern is if drivezy wants their customers to drive slow within set limit please install a speed governor as other car rental does for their customers saftey,...

There was a minor scratch on the vehicle (Activa 5g).
For which they were charging rs.1500.
Whereas on their drivezy app the vehicle damage policies it is clearly mentioned that minor damage on the body is charged rs.0.
But they forcefully charged that money moreover the person on the customer care was extremely rude. They charged rs. 500, and i paid also.
This is completely unacceptable....

I booked a rental car for 7 Jul 2019, 09:00 to 8 Jul 2019, 19:00 in Mumbai, India (Pickup & Drop location: Mumbai International Airport) for Rs. 3132/-. The corresponding booking PNR was [protected] and car number (as shown in the app) MH12 QG6240 (Maruti Celerio Automatic). I used a Flipkart coupon (worth 100 Flipkart coins) for this booking, which made me eligible for a discount of Rs. 1500/-, making my final payment to Drivezy as[protected]=...

I rented a scooty honda activa on 7th june, 2019 from drivezy for one month at a price of rs. 3300. The drop time of vehicle was suppose to be 7th july, 2019 as i rented for a month. Then around 4-5th july, i tried to extend my ride by one week and tried to make a payment of rs. 700 around something. The payment got failed for some reason and i didn't notice that the payment got failed as after making the payment i didn't even think of seeing...

Hello team drivezy,

I am writing this email regarding my booking from mumbai (Pnr # [protected]).

I booked an car on 22nd june, 2019 for booking date 5th july 7:00 am till 7th july 18:00 pm which was successfully booked with providing all car details to registered email & mobile contact.

Later, i got an call from drivezy pick up point on 4th july around 22:00 pm informing me that car allotted to...

I have booked a car Mahindra XUV W10 500 (MH14CX9876) from drivezy with PNR no. [protected] on 31st May 2019 at cost of 6588. Car was booked from 6th July 12 am to 7 July 10 pm. We received a message from drivezy half an hour before scheduled pick up time that "your booking is scheduled to start and there might be delay due to unexpected condition" and if there was any such situation then they should have informed well in advance and cancelled...

Booking ID: [protected]

Fuel Reimbursement not done post 45 days of the trip, mutliple follow ups done. Each time their customer care team says they will be calling me back but I get no update.

I have taken a fuel included package and they provide me the vehicle with low fuel. Fisrt they ask me to fill fuel for them later they turn blind when time comes for reimbursement.

Its not at all trustworthy....

MY ISSUE WAS MY CREDIT CARD DID NOT WORK in there card machine and either online as i had exceeded my credit limit i requested them to please allow me to get the cash from one of the ATMS around and pay you but instead they asked me to give my GOLD CHAIN, GOLD RING or MY PHONE and Finally they ended up taking my NOKIA 7.1 worth (21500) as my family was standing in the road and started blaming me that you are drunk and threatened me that they...

We have booked the cab at koramangala location, which was close to our residence. It was very disappointing that after the booking confirmation when we reached the pick-up point, car wasn't available at the location and we were delayed by 1hr for an alternative car. For which we traveled from koramangala to marathalli (12 kms approx) and was promised at time of pick up that our cab charges will be re-imbursed. - nothing got refunded.
Morevover,...

I had a very unpleasant experience with my drivezy ride.
Pnr : [protected] booked from whitefield, bangalore near varthur road.

I had made a booking from 13th may 03:00pm to 14th may 03:00am, i wanted to extend the ride for 24 hrs, there was an option to extend the ride in the app using which i extended the ride till 15th may 03:00am, post that my end time got updated in the app and i got a message that the extension...

What a Fraud.

Feeling like i was duped.

1. Booked with the fuel package and there was no fuel in the tank. Then refueled for 500 took the pos reciept and now the drivezy executive is saying it will not get approved.

2. The end timing was 2:00 am. Car got stopped and due to some problem with the engine it got stopped due to which i was 7 mins late to the drop point. Executive was in the other...

I booked a Honda Amaze from Drivezy for 3 days. When I reached the pickup point in Hinjewadi Pune on 19th of April the car was not even starting and it was in a very bad condition. There were many dents and scratches on the vehicle so I called the customer care to get a solution, the customer care representative was not interested to give any answer then she asked me to give the call to the field executive and they decided to give me another...

Hello team drivezy,

I am writing this mail on how i was falsely charged with payment of rs 5, 246 as damage charges.

I am writing this mail to all the teams possible and all senior executives at drivezy and forwarding the response and how the issue was solved to the senior management. I am also writing in to indian consumer complaint forum and other social media platforms to make people aware on how drivezy...

Hi
I had booked a car with fuel inclusive option for 400 kms. But i was given a vehicle with no fuel and i had to fill it with 1500/- at the start of the trip followed by another refueling of 500/- at the end of the trip.
I only got a debit card receipt for the 1500/- refueling i did during the beginning of the trip. However i have not received any refund confirmation for that.
The drivezy person i handed over the receipt...

I made a transaction using payu on 8th of march 2019 for a booking. The transaction failed and the money was debited from my account. I then made a fresh payment for a booking. Due to some issues i had to cancel my booking. I received the refund for the 2nd transaction and i am yet to receive a refund nor a refund status of the failed transaction. I tried following up with the contact number and still dint receive a proper response from them....

My first drivezy experience:

The major difference between drivezy and other service based industries is that the other service based industries believe ‘customer is right if the customer has slightest chance of being right’ while drivezy believes that the ‘customer is wrong even if he/she provides strong evidence of being right’

Me and my friends recently used drivezy for the...

I have booked an drivezy airport ride starting 17th feb 2019, 08:00 am. My payment has also been made with amazon pay payment id: pay_bwh7lj5vkasvke. But i have neither got any booking id nor it is reflecting it in my upcoming booking.
Neither their chat nor call support is responding. Most unprofessional behaviour of a company towards its customer.
I want my issue resolved at earliest....

Totally whole holiday was waste in drivezy... It is not good service and also thier car's are failure after travel some
Distance. Customer care not receive my call.. Plz dont pick any car..in drivezy.
I[censored] pick any car from divezy and this car fail after some distance then you have to book crane drop at pick up point. Its not good service. During this customer care dosnt receive any call from customer and they say only we cant...