Flora Sensations Complaints & Reviews

Order # 11713

Ordered a cake on 10th July 2024. They cancelled the order saying that the seller was situated far away and hence the order would not be delivered.

They sent a mail saying that the money would be refunded in 10 to 15 Working days. Since then I have sent multiple mails but no response from their side.

Today its 12th August 2024, i didn't receive any refund.

They do not...

I ordered a cake on 12th july 2024 of Rs 850 having Order id 11793. They cancelled my order at the last moment and saying that the seller is too far and are unable to deliver the cake. They will return the amount within 10 to 15 working days. But Almost one month is past and they didn't refund the money. I thought the company is fraud and looting the people.

Dear Sir/Madam,

I am writing to file a formal complaint against Flora Sensation for failing to deliver a cake that I ordered on the 8th of August, 2024, for my mother’s birthday.

I placed the order on the same date and made a payment of Rs. 999 via UPI . Despite my repeated attempts to contact Flora Sensation through various means, there was no response, and the cake was never delivered.

This non-delivery has caused significant disappointment and inconvenience, as the cake was intended to be a crucial part of my mother's birthday celebration. I believe that Flora Sensation has breached the terms of service and consumer rights by failing to fulfill the order and neglecting to provide any assistance or refund.

Therefore, I request that Flora Sensation issue a full refund of Rs. 999 at the earliest. I also urge the court to take necessary action against the company for their negligence and poor customer service.

Attached to this letter are copies of the payment receipt, order confirmation, and any other relevant communication with Flora Sensation.

Thank you for your attention to this matter. I look forward to a prompt resolution.

Yours sincerely,

Fathima

Have ordered a cake on 7 July 2024 which was supposed to be delivered on 10 July 2024.But it was delivered and mail was send to me stating that order was cancelled and the refund will be made in 10-15 working days.I have sent multiple e- mails to their support mail id but didn't receive any response from their end.Its already more than 23 working days.If I am not receiving my refund back, I will be filing complaint in the consumer court regarding the same.

I had ordered a product on 23 July 2024 and did a prepayment of Rs.1, 159 (transaction id[protected] to UPI id - floristsensation-8345231.[protected]@indus) for the next day delivery but they cancelled my order midnight night. There refund policy is 10-15 days after product cancellation but today after 16 days there is no refund initiation. Kindly address the issue.

Order no 12131

Ordered a cake on 22nd July 2024. They cancelled the order saying that the seller was situated far away and hence the order would not be delivered.

They sent a mail saying that the money would be refunded in 10 to 15 Woking days. Since then I have sent multiple mails but no response from their side.

They do not have a phone number listed on the website.
Strict action should be taken against such fraudsters

Placed order for a cake on 10th July'24 and did prepayment of 999 Rs, Flora sensations cancelled the order in an hour and sent an email that refund will be issued in 15 days.
Since then I'm following up with Flora sensations, neither refund came through nor their team is responding to any emails

I ordered a cake from floral sensation on 24 June 2024, they cancelled my order saying they have issue with delivery service, and emailed me saying they'll give me my refund within 10-15 days. Even after a month, they still not responding my emails nor giving me refund
I ordered a cake of 699/-...

I order a cake for my birthday but upto now there didn't delivered my order and not responding upto now and order no #12177

I have made an order on the 19th June (#11235), it was a anniversary gift which has to be delivered on the 21st June. Exactly on the 21st June morning, I receive an email stating my order is cancelled. my amount Rs1699/- will be refunded within 10 to 15 working days. Not only you people spoiled the anniversary but failed to refund it even after a month. i have been sending multiple emails, but no response. they haven't even provided with a contact number also .Today it is 21st July. I request you to initiate the refund as soon as possible. my next step will be filing a case in consumer court.

Dear Team,

I ordered the cake from your site on 14th June or made its online payment.my register number is [protected] and my email id is gupta.[protected]@gmail.com, My order is Order: #1107 If you canceled my order then my amount will be reversed within 1 week but till now I have not received any refund amount. This has not happened, please refund my funds as soon as possible otherwise

Om Sri Sairam

Greetings for the Day !!!

Dear Sir / Madam, Date :[protected]

You have cancelled my order 10544 on 27th of May, and still you have'nt yet refunded my amount of Rs 499/- with interest.

You may transfer the amount of Rs 499/- + Interest today itself or else i will file a complaint against you in consumer court.

Its already 40 + days as of now. Ill will drag you to court with Interest and penalty if the amount is not been transferred today.

Yours truly,

C.R.Chetan
Cell No.: [protected]

Website: https://florasensations.com

I have placed an order[Order#11261] for birthday cake on 21 JUNE 2024 from https://florasensations.com and made an online payment of Rs499/- . I have received emails from them with payment and order details. Thereafter, the same day I received an email, that they cancelled that order and refund will be received in 10-15 working days. I have been sending multiple emails to know the refund...

Dear Sir,
I have ordered on June 9th through flora Sensations online a Cake to deliver,
after half day on checking about the order it came order cancelled.
Made payment also for that Transaction id : 10928_240609:63 on June 9th 2024, Rs949. Mail came as refund will be there 10-15 working days. Till today (June 25th ) no refund. there is no contact information. For mail also they does not reply. They have sent payment confirmation, Order confirmation, Order cancelled. Other than that they are not replying for anything.

Prema
[protected]@gmail.com

Hi,
I had ordered for my mother a cake and flowers for her birthday on 07 June 2024 which they cancelled on the same day in the evening.

Order #10850 | Cancelled
And received an email on my personal mail id.

Dear Customer,

We are really sorry for the delayed response and inconvenience caused to you.

We are really sorry to tell you that currently we are unable to deliver your product at this time as our sellers are located too far away. We have to cancel your order, and you'll receive your refund within 10 to 15 working days..

We really apologize again for the inconvenience caused to you.

Kind regards,
Flora Sensations

Today is 18th day which my refund they have not given, sharing the screenshot of the order which was cancelled on there website page.

I have ordered an anniversary cake and bouquet on 19th June, 2024 at 06.00 pm to be delivered on the same day. At 09:36 pm I sent them a mail asking for the update on order. They have provided only mail service for any kind of communication, for which they replied on 1:01 am, the next day, asking for next day delivery. This is highly outrageous as sending something on someone's special day is important not the day after. Please report this business as it is totally fraud.

I had placed my order on May 22nd and the order got cancelled the same day with an email saying the refund will be provided in 10-15 working days.

I have been sending multiple emails to know the refund status but didn't receive any response yet.

Order#10445...

I have placed an order of cake on 12th May on occasion of mother's day and in website it shows 4 hour delivery but unfortunately today is 15th and still the status is showing order in processing. I have email them many times but no response from their side.
The cake amount was Rs.960.

On 12/05/2024, account number is chhaya#1134.
I ordered a cake and the order was placed but it was showing processing, the shipping address was of singrauli, and the delivery was express type and time slot was 4:00 pm to 8:00 pm. Amount is already debited from the bank and the order is still processing and i mailed them regarding the query and asking for the update no response is coming back from their side. My order number was 10201. Amount was Rs.554.
I want compensation of my order.

Order: #8986 for cake delivery placed on 4th April 2024.
1st email received from them saying order placed successfully.
2nd email received from them saying order is getting process.
Then 3rd email saying order got cancelled due to sellers are located too far away and can't deliver so will be refunded in 10-15 working days.

Following up from last 20 days but no response from them....

Order 9215 for cake delivery placed on 14th April 2024..
1st email received from them saying order placed successfully.
2nd email received from them saying order is getting process.
Then 3rd email saying order got cancelled due to sellers are located too far away and can't deliver so will be refunded in 10-15 working days....

I placed order on 19th april and they themselves cancelled the order on 20th April mentioning that i will receive my money back and they will email me when it is initiated..but i have not received any emails from them after that.
They do not have any Phone number listed on website and they do not reply on emails..

I placed cake order id#9087 on 110th April 24 and it is cancelled 10th April24 itself. Post received an email about the refund. But still the amount is not refunded. Did multiple times sent a mail but there is no response. Amount is 1198Rs......

I have placed Cake order at 16/04/2024, order number 9301.
They cancelled order and not refunding amount till today,
Did multiple times followup but there is no response.

Amount is ₹461.58

pls help to mark of this website so that other cannot be indulge in this Company scam.

I am attaching my order detail and cancellation detail. Which I received from them.

Also please find the below URL, where you get multiple complaints about Flora Sensations. Most of them also haven't received refund till date.

https://www.consumercomplaints.in/bycompany/flora-sensations-a657728.html

Its a completely fraud company and they are duping public.

Address: Operational Address Kalkaji, New Delhi, 110019 India

Website: florasensations.com

Had purchased a cake online from Flora Sensations on March 20th evening around 9 pm in few mins received an email stating cake order has been cancelled due to operational issues even after the stipulated timeline mentioned in the email am yet to get the refund.

Looks like it's a SCAM and many customers have faced similar issues recently. Can you please let me know how to go about in getting the refund.

I placed cake order id#8852 on 26th March 24 and it is cancelled 26th March 24 itself. Post received an email about the refund. But still the amount is not refunded. Did multiple times sent a mail but there is no response. Amount is 849Rs

I am writing to file a complaint with the consumer helpline regarding an issue with an order placed with Flora Sensations.

On March 14th, 2024, I placed an order for a cake with Flora Sensations, Order ID: 8659. Unfortunately, on the same day, I received a notification that my order had been cancelled. It has now been 11 days since the cancellation, and despite multiple attempts, I have not received a refund for the canceled order.I have attempted to contact Flora Sensations regarding this matter, but have not received a satisfactory response. As a result, I am seeking assistance from the consumer helpline to resolve this issue and ensure that I receive the refund owed to me.

I would appreciate it if you could investigate this matter and take appropriate action to ensure that I receive the refund promptly.

I placed cake order(id#8127) on 17th Feb'24 and it is cancelled on 18th Feb'24. Post received an email about the refund. But still the amount is not refunded. Did multiple times followup but there is no response. Very recent i received am email that refund amount has been credited to flora sensations flowers wallet and not even able to access that.

I have placed order at 09/03/2024 order number 8548
They cancell order and not refund amount till today, pls help to mark of this website so that other cannot be indulge in this Company scam.
I am attaching my order detail and cancellation detail. Which I received from them.
Url https://florasensations.com/..

Team, I have placed order at 10 Feb 2024 order number 7650
They cancell order and not refund amount till today, pls help to mark of this website so that other cannot be indulge in this Company scam.
I am attaching my order detail and cancellation detail. Which I received from them.
Url https://florasensations.com/