Green Soul Online Complaints & Reviews

I am writing to formally lodge a complaint regarding the purchase of a Green Soul Monster Ultimate T Chair from the official Green Soul website. Before purchasing the chair, I thoroughly checked the product specifications, which stated that it supports a height of 5'7" and above. To ensure this, I also contacted their customer support to confirm that the chair would be suitable for my height. Based on their confirmation, I proceeded with the purchase.
Order Details:
Order ID: GS-89059
Ticket Reference ID: 465995
Upon receiving and assembling the chair, I noticed that even at the minimum height adjustment, my feet do not touch the ground comfortably. I am forced to use my toes to move the chair, which makes it highly inconvenient and uncomfortable for extended use.
When I contacted Green Soul customer support to raise this issue and request a replacement or resolution, they refused to provide any assistance or replacement, despite the product not meeting the specifications they claimed.
Since the product is not suitable for use as advertised and the company is unwilling to provide any support or resolution, I am left with no choice but to escalate this matter to the Consumer Forum. I kindly request your assistance in resolving this issue by either:
1. Facilitating a replacement for a suitable chair that meets the specifications promised.
2. Providing a full refund for the product.

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