Green Soul Online Complaints & Reviews

I am writing to formally lodge a complaint regarding the purchase of a Green Soul Monster Ultimate T Chair from the official Green Soul website. Before purchasing the chair, I thoroughly checked the product specifications, which stated that it supports a height of 5'7" and above. To ensure this, I also contacted their customer support to confirm that the chair would be suitable for my height. Based on their confirmation, I proceeded with the purchase.
Order Details:
Order ID: GS-89059
Ticket Reference ID: 465995
Upon receiving and assembling the chair, I noticed that even at the minimum height adjustment, my feet do not touch the ground comfortably. I am forced to use my toes to move the chair, which makes it highly inconvenient and uncomfortable for extended use.
When I contacted Green Soul customer support to raise this issue and request a replacement or resolution, they refused to provide any assistance or replacement, despite the product not meeting the specifications they claimed.
Since the product is not suitable for use as advertised and the company is unwilling to provide any support or resolution, I am left with no choice but to escalate this matter to the Consumer Forum. I kindly request your assistance in resolving this issue by either:
1. Facilitating a replacement for a suitable chair that meets the specifications promised.
2. Providing a full refund for the product.

We bought their chair through Amazon, recently it's armrest broke and when we contacted them they told us warranty doesn't cover it and for getting part we will have to pay it. So on 17 Jan 2025 we paid 749/- rupees respectively alongwith our current address on their mail. We never Received that part. It's mistake either from their part or their courier partner. They keep saying I have received it and they show us a receiving receipt with signature under my name saying I have recieved and signed it but No one ever came to our address to deliver it. Also those are not my signature. After continously calling them to fix our issue they have closed the complaint saying you have received it and we have sign of receiving. Shamelessly they kept trying to get away with it. From last 1 week everytime I called, only thing I heard was you will be called in 1 hour or by evening or by tomorrow.

Received a damaged product from Green Soul Online and trying to return, the customer care guy not ready to listen and says do whatever you want we are not going to refund or replace the chair. Every parts are damaged the top, the bottom wheel, the handle cheap repainting and the hydraulic and its pipe.

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