Railways Complaints & Reviews

Dear Sir,
I have travelled in the Train with reservation in Vindhyachal Express from Itarsi to Kareli with Ticket PNR Number[protected] along with my Wife. This Train is Express even then it is stopping in all stations and many people are coming and sitting in this reserved compartment and there is no TC to check the Tickets and when I having Discussion with them came to know that many people are traveling without Ticket and it is their routine job like this. so hope some rail authorities will take care of this so that lots of Government Income is going vane.
thanx
chakravarthy

I had booked seven seats on August Kranti Rajdhni for 18th December 2008 for my family in II-class A.C. 2 tier from Hazrat Nizamuddin to Bombay central vide ticket No.[protected]PNR No.[protected] on 24.09.2008 from the Railway booking counter at Supreme Court, New Delhi. Due to unavoidable reasons three seats had to be canceled. I enquired from the Railway enquiry on telephone No.139 and I was informed that only the seats for the three that had to be cancelled will be cancelled and the remaining births will remain the same. Accordingly, on the very next day i.e. 25.09.2008, I sent my clerk to get the said births cancelled. The booking clerk at the counter was far from courteous. He cancelled three births and issued a fresh ticket for the four remaining births (out of which two were lower births for senior citizens and two upper births for the girls) and in the process the new births that have been allotted are two upper births for senior citizens and two births in the passage, one upper and one lower for the girls . Two o[censored]s are senior citizens aged 74 and 70 years and the two who have been allotted the births in the passage are young girls. I understand that there are clear instructions that, as far as possible, senior citizens will be given lower births. While issuing the new ticket No.12714233 the PNR No.[protected] remains the same. I fail to understand as to why the earlier allotment was not continued. From the attitude of the booking clerk, who was not even prepared to tell how much will be the cancellation charges, I am firmly of the view that this has been done on purpose. I also lodged a complaint on toll-free No.[protected] (Complaint No.691 Dated 25.09.2008) but nothing seems to have been done till today.

Dear Sir,

I had travelled through Uttar Banga Express on the 23rd of Sep, 08, and was very dissapointed to experience my entire journey with cockroaches and other bugs in a AC 2-tier.

Disinfections and proper cleaning was not done by the concerned authorities.
The details of the train are:
Travel date: 23rd Sep, 08
AC 2- tier
Uttar Bang Express- Kolkata-Bagdogra
Train no-3148
PNR no[protected]
Ticket no-GHY-A 90550195

I request for an adequate measure to be taken so that I can have a peaceful journey in my next encounter with the Indian Railways.

Thanking you in anticipation,

K K Mintri
Managing Director,
Mintri Tea Co (P) Ltd
Mintri Complex,
2nd Mile, Sevoke Road, Siliguri-734401
West Bengal

Sir,
I would like to bring to the notice of the concerned authorities the harassment faced by me this morning, the 11th of July, 2008 at around 4:00 AM to 4:15 AM at Guwahati Railway station overbridge. I being a student, traveled by train (Avadh Assam Express 5610) departing from Delhi and arriving at Guwahati Station this morning. While passing through the overbridge, the 3 (three) police officers, one senior and two juniors (men in uniform) attending their duties at the mentioned date and time standing at the railway overbridge just before the steps leading to the ASTC bus station(Paltan Bazar), stopped me and asked me to open my bags. I comply with them thinking that they were doing their duties. After checking my belongings and found no faults, they started checking my body, still I thought it was their duty but suddenly to my utter dismay, they took out my wallet, check it and took all the money. Thanks to my ATM card which made my journey to Shillong possible. IS THIS NOT DAYLIGHT EXTORTION? This might be a common practice of the police officers at the Guwahati overbridge to check and harass the railway passengers. So as a concerned railway traveller, I request the concerned authorities to look into the matter seriously to fight corruption and bring the culprits to book as well as to implement security cameras/systems at the Guwahati Railway station to ensure transparency and safety to the esteemed railway travellers who cannot afford to travel by air inspite of surety of dedicated service, transparency, politeness and ease of travel.
Yours etc.
concern railway passenger
Shillong

June 5th - 2008 - Chennai Central railway station - time 3pm.

I was waiting for Lalbagh express to Bangalore. The below mentioned things were
a cause of inconvenience to all the passengers.

1. Luggage was thrown on the platform & passengers could hardly
walk on the platform. This caused a lot of inconvenience.

2. There was a foul smell on the platforms - 4 & 5. People had to use kerchiefs to
close their nose. The smell was intolerable.

3. The platform & tracks in the station are dirty & unhygienic. Cleanliness is way below
expected normal standards. I had a horrible experience.

4. On boarding the train to occupy the seat, cups/bottles & other left overs
were still lying at the seats. I guess the railways dont have a cleanliness check
before passengers are allowed to board.

Should passengers be offered such poor standards of cleanliness/hygiene in stations/trains?
Will the railway authorities look into the issues plaguing the passengers?

Resp Sir,

There are a lot many people commuting regularly from Bhiwandi to Thane and Thane to Bhiwandi. But there are no local trains for this route.

There are only 3 trains per day from Diva to Vasai going via Bhiwandi.
People use normal ST buses which are terribly overcrowded.
Please arrange some trains from Bhiwandi to Thane which will be a big relief to many people.

Sir,
The emais sent to [protected]@irctc.co.in is attached herewith. No response so far.

S.Sivasankaran
Chennai

EMAIL : 3
Sir,
Please refer to our earlier emails on cancellation of I ticket by railway staff instead of issuing a fresh ticket with reduced fare and refund of difference in fare.

In spite of my repeated attempts I could not able to get any positive response from your side or from railways. In fact I gave one letter to railways requesting them to allot berths in EQ which was also not considered. Finally I got only RAC for one passenger out of 4 and others were in waiting list in the final chart. We were trying to get the status of ticket throughout the previous night of journey and at 4.0 AM we got the news that only one passenger was in RAC,

Since I made all the arrangement in Agra and Delhi, I could not afford to drop the program and also this tour was planned by our friends group of 4 families. So we boarded the train and requested the ticket examiner explaining every thing. finally after 8 hours of journey, he was kind enough to allot III AC births ( My tickets are for II AC births).

We were made to face all these hardships and mental agony purely on the lapses of railways. Even after repeated requests through email and direct correspondence, the railways have not acted promptly to rectify the deficiency in their service (at least at the last moment) and if fact I did not get any kind of reply from you so far.

You are again requested to go through my earlier emails and inform me the action taken at your end. Suitable compensation shall be given to me for all the monetary losses, mental agony for the poor services of railways which made our leave travel as miserable one.

Kindly inform us the contact person of railways to take up this, if this is not concerned with IRCTC,

Thanking you in anticipation of immediate response.
S.SIVASANKARAN

EMAIL : 2
--- On Sun, 27/4/08, SIVA SANKARAN <[protected]@yahoo.com> wrote:
From: SIVA SANKARAN <[protected]@yahoo.com>
Subject: Fw: REDUCED FARE- CANCELLATION OF TICKET INSTEAD OF ISSUING FRESH TICKET AT RAILWAY RESERVATION COUNTER
To: [protected]@irctc.co.in
Cc: [protected]@cpcl.co.in
Date: Sunday, 27 April, 2008, 4:08 PM

Sir,

With reference to my yesterday's email, I have taken the following remedial steps in order to have accommodation as per our schedule.

* Booked tickets II A/c for 9 persons yesterday itself -
* Since all the passengers are in waiting list, we tried to book II A/C TAKTAL tickets today morning at 8.0 AM ( Standing in the queue from 05.00 AM) but in vain; so we booked III A/C taktal tickets ( that too, I could able to get confirmed tickets only for five persons out of nine)
* Cancelled the waitlisted II A/C tickets of 5 persons which was booked yesterday

Presently 4 persons are left out without confirmed tickets. (PNR no : [protected])

I once again request you to go through my earlier email and you will understand the unnecessary hardship being faced by us, which is the result of negligent act of RAILWAYS staff.

Hence I request you to arrange for Confirmation of the ticket for 4 persons under PNR number [protected]. Also reimburse all the cancellation / Taktal and other charges to me at the earliest.

The action taken at your end for the above may be please be mailed to me.

Thanks in anticipation of early redressal of my complaint

S.SIVASANKARAN

EMAIL No :1
--- On Sat, 26/4/08, SIVA SANKARAN <[protected]@yahoo.com> wrote:
From: SIVA SANKARAN <[protected]@yahoo.com>
Subject: REDUCED FARE- CANCELLATION OF TICKET INSTEAD OF ISSUING FRESH TICKET AT RAILWAY RESERVATION COUNTER
To: [protected]@irctc.co.in
Date: Saturday, 26 April, 2008, 11:59 PM

Sir,

Ref : PNR No : [protected] (Transaction No : [protected]) and
PNR No: [protected] (Transaction No : [protected])

Please refer to the above PNR nos. We booked the above two tickets from Chennai to Nizamuddin for a LTC trip, long back and we also made all other travel and stay arrangements at Delhi, Agra and at Manali .

As per the display in your IRCTC website, we approached our nearby reservation counter (At thiruvottiyur, Chennai 19) for issuing a fresh ticket in order to get the refund of fare reduced in railway budget. But to our shock and surprise, the reservation clerk cancelled the above tickets.

In spite of our best efforts, we could not get any ticket to Delhi ( II A/c) by rajadhani on 02.05.2008. Now, we cannot even book a flight for less than Rs 5000/ per person ( Which was only Rs 3000/-, when we booked the above railway tickets). The tickets were cancelled without our consent and due to pure negligence on the part of railways. We booked the tickets well in advance only to get comfortable travel in a group.

I request you to look into the careless act of railway clerk and Re-issue the tickets with the same berths on the same day.

Your prompt reply and action will relieve us from unwanted mental agony.

Thanks


S.SIVASANKARAN



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Dear Sir/Madam
This is to bring to your kind notice the existing lacunae in your department which has led to inconvenience and monetary loss to us on several occasions. This is an incident of the Manak Nagar Reservation Counter, Lucknow (Date: 27/04/08, Time: 10.42 am). We are doctors registered under the Indian Medical Council. We are entitled to 10% concession on the fare according to the concession rules available on the website. We asked for the concession from the booking clerk (Smt. Chitra) who was on duty at that moment. She refused to give us the same on the grounds that she had no knowledge of the concession rules. On insisting she asked us to wait for the supervisor (Shri. R. Banerjee) who was not available on the duty at that time. In the mid afternoon, after standing in the queue for an hour we had no patience and energy left for the same. Therefore we came back paying the full fare for the reservation. This had happened before also but we had ignored the incident but the insolence of the staff has forced us to take this step. Hope you would look into the matter and relieve us as well as others of the similar problems.
Thanking You