Railways Complaints & Reviews

I am fed up booking any Tatkal tickets in IRCTC. I have never booked any Tatkal ticket, The IRCTC people are deliberately blocking the site exactly at 8 AM every morning. Are they just providing a service for the agents. It is very clear that the IPs of the agents alone can access the site. Why is this? Anyway, I really wanted to get use of the Consumer Complaints Forums, If this forum is just for reflecting our thoughts, then there is no use. i think this issue will not be solved by u people....as everybody is involved in this....this is the worst part on the indian government,,,

Sir,

This is to bring to your kind attention & impel necessary action against considerable delay in processing TDR refund. I had filed for TDR refund through irctc portal on December 28, 2010.The amount refunded was Rs.1174 but the ticket was of Rs 2350.PNR no is-[protected].The train was diverted so I should get 100% refund. I have been following up with the officials through e-mails, telephone calls on the helpline numbers for chasing up the refund process, but the refund is still awaited. Sometimes the behaviour of the concerned officials over telephone are very rude.

Request you to kindly refer the below trail mail & help me get the refund.

Thanks and Regards
Payal Agrawal
[protected]@gmail.com

DEAR SIR,

SUB: REQUEST FOR REIMBURSEMENT OF RESERVATION TICKETS AMOUNT - REG
*******
I by name R.Venkata Rao hereby inform that I travelled from KUPPAM to TIRUPATHI on[protected] by Seshadri Express. The scheduled arrival time to Tirupathi is 3.15pm, but the said tain came to TIRUPATHI ONE AND HALF HOUR LATELY , i.e. 4.45pm. Due to this late coming of the Seshadri Express, I missed the Tirumala Express at TIRUPATHI RLY.STATION. which i was reserved my tickets in Tatkal Kota. So, the said reservation was automatically cancelled and I could not utilise the tickets bearing No.[protected], Train No.7487, dt.[protected].

I view of the above facts I request your goodselves to kindly reimburse the eligible refund amount as a special case. (due to seshari express late I missed the TIRUMALA EXLPRESS at Tirupathi Rly.Station.)

Please do the needful and reimburse the eligible amount.
(we suffred and travelled by Private Bus at that time and expensed a lot money). Kindly take action regard my case)

thanking you sir,


YOURS TRULY,

sd/-
R.VENKATA RAO
D.No.27-11-20
Sundarayya Colony,
gajuwaka,Visakhapatnam-5300044
CELL: [protected]

Although wheel chair is available at New Delhi Rly station, porters charge exhorbitantly (Rs150/200 per trip) for the chair. It is better if Rly specifies and disply the charge and help to enforce it. Further in New Delhi Rly station wheel chair is carried all the way to the end of the platform as there is no lift for aged persons or take the wheel chair

Sir,

I am travelling in Bhubaneswar Rajdhani Express at least once in a year for last five year. The train from and to Bhubaneswar comprises of old / rejected AC coaches. The aminities like seats, lights, Air conditioning and toilets are not upto the standard and no on is bothering to rectify / improve the aminities. The train used to be delayed in West Bengal deliberately, on asking why it show, the station master has ready reply there is no platform available on ahead station, however, other local passanger/express trains are passing by. Sir, as far as the India's first priority and highly paid train, this is really a ill treatment to the trains running to and from Odisha.

Recently, I had to board the train 2816 New Delhi-Puri SF Express on 04 Nov 10 from New Delhi. Train delayed in departure from its originating station due to technical delay. some how train started one hour delay from NDLS. The train was four hours late on arrival of Medinapur. The train was detained by station master for an hour only to pass some local trains. When I inquired about the delay, he stated the same store that there is no platform available at Kharagpur Rly station. One giving example how other trains are passing if there is no platform available, he avoided me and other passengers. He cleared the train, when he thought now the situation is not in control to reply passengers. Why sir, Why it is like this, can any one reply?

And I was travelling in AC3 Tier, where cleanliness was not at all being carried out. toilets were shavy and western toiled flush and seat was in broken conditions. Pathetic situation, I monitored sleeper class toilet adjacent to AC coach was comparatively good. Why? Did I paid less in compared to sleeper class or it is my mistake to board a train other than Rajdhani Express.

Please please for god shake do not make my state so down, as your commercial chart can show a good amount of passengers sincerely take tickets and maximum depends upon rail journey. Please Do the needful.

AK Dora, Mob: [protected], Bhubaneswar.

Dear Sir,
I have booked 3 tickets.PNR No.[protected]. While booking the status was WL 112.113, 114. After 1.5 months of booking the satus is same. It is never possible for such status. I believe that it is due to blocking tickets by the railway staff who intentionally doing business. Hence the public never getting the facilities are provided by the Government.
I hope, the things should be reviewed and do the needful. Thanks, JOY.N.I

Dear Sir / Madam,

This is to inform that in the Central Railway - Mumbai - Kasara train, they are many passengers who travel without tickets / travel in First class especially from Kalyan to Kasara and it is quite unfortunate that no officials (TT) ensures that such things is discouraged. This has been happening for years now.

The problem is that why should someone buy ticket / pass with their hard earned money when travelling is free for such commuters where nobody troubles them / restricts them.

I would genuinely request you to take proactive measures to stop such thefts and ensure that Railways must earn their income.

Regards,
Sanjay Punjabi.

Dear Sir,

This is regarding a parcel (Motor cycle-Hero Honda-Karizma UA07 M 5740) that I have booked as a parcel from Ahmedabad to Haridwar. The booking reference or the chalan number is Z099865, dated 7th October. I have still not received the parcel till date, as the agent says that I will have to pay a bribe of Rs 400 if I want the bike to get loaded on the train.

I don't want to give my hard earned money to such kind of people. Please help. The agent name is Mr Vijay and his mobile number is [protected].

Regards,

Ashish
[protected]

My Name is Abhay Mehta. I want to complaint about the behaviour of the employees of Railway at Surat Station.
My Brother, Bharat Jain and his wife(my sister-in-law) Rinku Jain, went to surat railways reservation office.

My Sister-in-law was booking the ticket -
Date:[protected]
Time: 11:00 am
Place: Surat Railway reservation office
Destination: Surat to Howrah
Train no. 2905A
Ticket No[protected].

Now, while booking the ticket, the officer named MR. JAIN who was booking the tickets and issuing them, STARTED TALKING REALLY OBSCENELY TO MY SISTER-IN-LAW.

To this, my sister-in-law told MR. JAIN to mind his language. To this MR. JAIN told my sister-in-law "YOU CANT EVEN IMAGINE WHAT ALL I CAN DO TO YOU" and MR. JAIN really started talking more OBSCENE about my sister-in-law in public.

When my brother got to know about this, he went inside to talk to MR. JAIN and tell him to mind his tongue. Now firstly MR. JAIN started abusing my brother in really really offensive and abusive language, language we couldnt even imagine o[censored]sing it.

Then, the other employees in that room (approx. 4 to 5 of them) including MR. JAIN surrounded my brother and they locked the room from inside. Then they started abusing my brother to the most offensive language possible.

My brother realised that he is risking his life by talking to these employees, and so he visited the supervisor. Now, the supervisor is busy chewing tobacco and every 5 minutes he is going to spit the tobacco. I thought chewing tobacco is banned in public.

WE ARE GOING TO FILE A CRIMINAL CASE AGAINST THE RAILWAYS. Not only they humiliated my sister-in-law and my brother, but also threatened to hurt them by locking the government office from inside when my brother was inside.

I never thought in my wildest dreams, that Railways under the able leadership of Mamta Banerjee would hire such hooligans to work for railways.

In railways, under the leadership of a women, women travellers are not at all safe. That is really disappointing.

I demand an able and just action taken against those who have humiliated us and railways.

This is to kind informed, we are traveling in 538 Passenger (Hindupur to Guntakal) daily to Hindupur (HUP) to Anantapur (ATP) towards the job porous. In this connection in Dharmavaram (DMM) Junction daily they are doing SHUNTING 30min. so we are unable to report my job before 10AM. We are facing lot of problems to our higher austerities. So this is not only our problem lot of Job holders, students & who have traveling in the above passenger