Railways Complaints & Reviews

Dear sir/madam,

Recently I travelled to Mumbai and returned back via Train No.1014/1013. The condition of toilets in S4, S5 compartments were very pathetic and provision for charging cell phones were not in usable condition. Also in Train 1013 water was not available through out the night and informing concerned TT was not effective. Passengers were suffering due to it and it was filled only in Mantralayam and again to the dismay it lasted for only about 4 hours. It is high time that the Railway authoroities look into the matter and help the passengers by maintaining the existing facilities.

with regards,
vijikumar.

Yesterday I was in Train,catch the Train from Jaipur to Delhi Rajsthan sampark karnti Exp.when morning weak up my mobile is missing. I am fixed the mobile in my under pocket( small)pocket i don't know who cut my paint and take away my mobile my seat no in 10 coach no is S-4.in very early morning at 3 o clock ,when i was going to bath room my phone in my pocket.
I request to you please see the matter so many illegal misshaping in Rewari to Delhi section my mobile no is [protected] and model is Nokia 3110-c
if some one getting please call to me 23851967
gajender saxena
subzi mandi delhi

[protected]

Sir,
I am Janani Gopalan, doing my mtech in anna university, chennai. I was travelling by suburban train yesterday (17.08.2010) when my wallet got stolen in the train. I got down from the train at Guindy and saw that in the crowded train, someone had picked the wallet from my bag. The wallet had Rs.400 cash, a 4GB pen drive and my railway pass with railway ID card. I request you to file a complaint and do the needful.

Dear Sir,
On dated 02.08.10 i went allahabad by train and return by seemanchal express at evening time 17.40 PM one TTE Mr. Pramod kumar catch me at other platform and said where is your ticket, when i shown my ticket to him he said this is wrong you are coming by other train and he taken me his office and miss behave to me and unneccessary give me penalty of 300 rs. due to his personal problem .

when i went for this to write complaint at help deptt., they not given me to write complaint and say you can directly write letter to railway minister.


Please take necessary action about miss behave by TTE Mr. pramod kumar.


Thanks and Regards
Yogesh Kumar

ye railway ne ek aam admi ke liye kaisi problem paida kar di hai . railways ne e ticket agent ko 8 se 9 baje tak ticket band kar diya hai railways ka kahna hai ki e ticket agent irctc ki site ko hang kar dete hai .chalo mana ki wo hang kar dete hai par usme aapka kya jata hai aapka kahna hai ki normal man apne computer se ticket nahi nikal pata hai kyunki ye agent site hang kar dete hai. agar railways ko railway me ho rahi dhandhali band hi karna hai to sabse pehle railways reservation counter se jo agent ticket banwate hai unhe pakde .maine ek agent se new delhi se howrah ki ek ticket rajdhani me 3a/c me banwayi thi uska tatkal kiraya 1820 hai us agent ne mujhse 4000 rs liye the agar yahi ticket main e ticket agent se banwata to use 2000 rs deta ye sab railway ki wajah se huaa hai please irctc par agent ki tatkal suvidha jalddi se chalu karaye

The Director Vigilance
Indian Railway/ Railway Board
Rail Bhavan New Delhi-110001

16.07.10

Sub : Complaint Against R.P.F Jawan And Also R.T.I About Platform Ticket.

Dear Sir.

I went to Hazrat Nizammudin Railway Station (Delhi) on 15.07.10 to receive some glass ware goods which were coming from Vadodra (Gujarat) in Gujarat Sampark Kranti Train in Private cargo(Lease) boggie. The train arrived at around 10:40 am on the Platform No.6 As the goods were fragile in nature And have every possibility to get broken if they were not properly unloaded from the train by the labours.
Therefore I personally went there to stand there. I have the Platform ticket with me. Suddenly an R.P.F jawan sir named Chaturvedi arrived as people were calling Him Panditji. He asked me why you are standing here. I told him that some glass ware items have come in this boogie and I have come to take delivery of the goods after listening this he got annoyed. He said that you are not allowed to enter the railway platform despite of having Platform Ticket. I requested Him to Allow me to stand their otherwise labourers will throw the glass ware boxes, but he didn’t listen to me and started asking me for the Bribe I said that I am leaving the Platform and I refused to offer him bribe.

When I refused to offer him the money he Started Misbehaving with me He started Abusing me and also Slapped me and in between my spectacles were also broke down he said that I will send you to the Railway lockup jail. I Pleaded against him and told him that I am an Asthma patient and please leave me after listening this he once again got angry and once again started abusing me and started hitting me and forcefully extorted Rs.200 from me and set me free from his custody.

My Question Is In R.T.I whether a person Having A Platform Ticket Cannot be Allowed At Platform, when others are allowed and an R.P.F Jawan Having the right (Power) to Misbehave with the Passenger And Beat them unnecessarily and also in which case a passenger having the platform ticket cannot be allowed at Platform also what action can be taken against the jawan who is misusing his power.

I Hope You will take Some Serious strict Administrative Steps Against the corrupt R.P.F jawan Sir Named ‘’Chaturvedi’’ who was on duty on 15.07.10 and misusing his power on common man and earning extra income in terms of extorting money by showing his power.and also send me the reply against My R.T.I.

Your Speedy Action against My Complaint will be highly appreciated.

Thanking You

Yours Faithfully

Deepak Pal
T-1/1/4 Nath Building behind Bharat Petrol Pump
Gopi Nath Bazar Delhi Cantt-110010
Mb No. [protected]

Also Hard Copy To: 1. Honourable Chief Minister (Ministry Of Railway)
2. General Manager (Indian Railway)
3. Director Vigilance (Indian Rail)

Dear Sir,
Hare Krishna!
May Lord Krishna bless you and all!
I was travelling along with my two monk friends from Kharagpur to Delhi by Purusottam Express on 6th June 2010.
We were having confirmed ticket for Utkal Express on the same day but when we reached Kharagpur station we found Utkal Express is cancelled because of Gyaneshwari Express collision.
Immediately we cancelled our tickets and bought General tickets (No. C[protected] for Purusottam Express. We approached TT (No. 441178) to upgrade our general ticket to sleeper class.
He asked Rs. 500 hundred for each person means Rs. 1500 and also we paid for General Tickets is Rs.673. That means grant total we paid Rs.2173 for our Journey to Delhi.
And fortunately Mr. TT (No.441178) gave us reservation seats (S-10/69,70,72) because seats were available but gave bill only for Rs.520. and Rs.980 went to his pocket.
We requested that please give us bill for Rs.1500 otherwise give us back the Rs. 980.
He became angry to us and ignored us like dogs. We approached TT contactor, he suggested to make complain to New Delhi Station.
Next day we reached in New Delhi and found the head of the station and we explained everything to him.
After hearing Mr. Boss asked pay Rs.1000 to write complain here…
What is this everyone is thief here?
We are monk from some international spiritual society, and Indian TT dealing with Sadhu such a horrible way then what to speak of dealing with general populace.
Thus my humble request to your management to take a necessary step and please make feel everyone happy journey with Indian Railways.

Thanking you
Hare Krishna!
Madhavendu das

To,
The chief vigilance officer,
new delhi
Subject: crime at railway station in falna and rani station (north west zone)

respected sir,
this is to bring to your notice that ticket agent in falna does not allow others to book tickets. even the railway staff who book tickets are involved in this. they take bribe from agents and book tickets. some times agents himself enter the booking office and himself book tickets.

sometimes they keep a note on window that computer out of order. and when agents come he removes that board and book tickets.
this happens mostly during season times
this agents have their offices outside railway station and also have canteen on station. they book tickets in advance on others name and charge double of money. they do dadagiri at the counter and does allow others to book tickets.
ticket babus take money from agents and book their tickets.

to book tatkal tickets on these station during season is out of the question.

so kindly look in this matter as soon as possible as this is the peak season. and help to serve railway better



thanking you

Date:[protected]
Warangal, AP.

Dea Sir,
e-Reservation was done to travel from Mumbai CST to SainagarSiridi by Jansatabdi Spl. Exp. Train No.0137 on[protected]. (for 6 persons amounting Rs.672/- ). PNR No.[protected], Transaction ID.[protected]

On[protected] I reached the CST station with my family members for the above train. The Rly.Enquiry persons are informed that the above train was cancelled. I suffered a lot to travel another train for reaching the destination.

The next day I informed to my travel agent to put the tickets for cancellation. In reply he told that when he attempt to cancellation the message was displayed that "Journey already completed".

As the train was cancelled by the Rly.authorities before my journey but the msg.was shown that journey alrady complted, how it is possible.

Hence i request you to kindly look into the matter and arrange to refund the amount (Rs.672/-)into my agent a/c.at the earliest.

Thanking you,
Yours faithfully,
P.Veeraswamy.
Bhupalpally,Warangal Dist, AP.

19th April 2010

The Divisional Railway Manager,
Northern Railways,
New Delhi.

Subject: Mental and Physical harassment due to unavailability of reserved coach.

Dear Sir,

With due respects, I would like to bring to your notice the mental and physical harassment me and my 60-year-old mother had to face due to unprofessional attitude of the Northern Railways.

I had reserved two berths in Coach D-9 (berth numbers xxx) in Shane Express from Nizzamudin to Amritsar but upon reaching the New Delhi station we came to know that the train does not have the said coach. It was chaos at the station and we could not even find the Ticket Checker to register our complaint.

It’s not only me and my aged mother but other fellow passengers, who had reserved their berths in the same coach, had to travel in the general compartment. The mobile numbers of the passengers, who suffered similar fate, has been given below for your reference.

Mr. Punit Lamba -[protected]
Mr. Dalbir Singh -[protected]
Ms. Bhupinder Kaur -[protected]
Mrs.Raghubir Kaur -[protected]
And so… on

The sufferings did not end here as the general compartment we got into did not have seats and we had to travel the entire distance sitting near the toilets.

The entire journey was no less than a trauma for my mother and I would like to seek not only the refund for our tickets but also a compensation for our sufferings.

I hope you would look into the matter and award us the compensation.


Warm regards,


Yours Sincerely,


(Satinder Kaur)
[protected]