TCL Complaints & Reviews

Hello there,

I would like to inform you that today a person has came and installed a TV by saying that this is the sent by tcl.

The quality of tv is not good at all neither the panel is bright nor clear(Even at 4k) and there are so many blurry lines on the tv.

I am not satisfied with the solution provided by TCL.

I don’t know whether TCL had sent such defective model or somebody else has changed the product before being delivered.

Please look in this matter and provide me solution which I am eligible for.

Sir,
I have Bought TCL LED 75P715 on 16-nov-2020, directly from TCL India Website for my father 75th birthday.
1. Screen went off in October 2021, i registered a complaint on
18 oct - ticket number - "IN[protected]" - after a month they bought new replacement screen, which is also not working and they closed the case and opened new one.
2. 24 nov - ticket number "IN[protected]" - they opened new case and they said they have ordered replacement for new TV. till date nothing has come - after repeated calls and whats app messages - they said they will give refund - deducting GST (GST amount 28000/-) and depreciation cost. (Why should i bear GST Amount) today when i tried to follow it up. customer care person told they have ordered new TV and asked me who has told me that i will get refund.
3. Attaching you screen shots with TCL regional head whats app messages.
4. can u please help me in getting my amount fully refunded.
thanks,
Aravind.
bangalore,
[protected]

Display board problem

It has been more than 4 months TV replacement has initiated. It has not delivered yet. IN[protected]...

To Whom It May Concern,

Dear Sir /Madam,

My name is Kamilla and I am writing this in relation to my unpleasant experience with Tcl and being unable to resolve this issue. Which I have been trying to resolve for over 6 months.
I purchased a TCL Television last year in August with a one year warranty remaining .
After about 4 months of the purchase I raised an issue with TCL about the stand by time of the TV. I spoke to 5 different individuals and the issue wasn't resolved. So I gave up. As it wasn't a major issue. Then a few months later. My Television suddenly went onto restriction mode. I tried every thing possible to get it out of restricted mode. The master pins wouldn't work. A factory reset option wasn't successful either. I have spent over 8.5 hours on the phone between consultations and team leaders and supervisors and the issue remains unresolved. And now I have been advised by the consultant that now the warranty is finished and there is nothing that can be done about it. .
So before going to consumer affairs and launching an official complain. I thought I would give it one last try to resolve this with Tcl internally. I can be contracted on[protected] or at [protected]@gmail.com if you have any further question.
I hope to hear back from your complaints department so this issue can be resolved as quite frankly I am very frustrated and disappointed in the service I have received from TCL

Kind Regards,
Kamilla Kakar

I have bought a TV set of TCL india IFFALCON LED 55k71 from a local dealer on 31 oct 2021 and just after a week it starts giving us trouble. Screen turned off while sound is still on in background. I have filed a complaint to the dealer and even to company complaint box. Now they are saying we will repair it which is not fair. I have payed for a new TV set not for an old crap. I want to replace it not to fix it. Very bad customer service.

Bought TCL TV 43" on July 2020 after 6 months display gone, it took 5 months to replace the tv & that too the replaced tv is repaired tv they deliver.

Fed up with this Brand TCL TV. Its useless & For those who are buying I strongly recommend that Please don't buy this TV and don't entertain them....

I bought TCL TV 43" on July 2020 after 6 months display gone, it took 5 months to replace the tv & that too the replaced tv is repaired tv they deliver.

After 3 months once again same issue display gone, 2 months going to complete after the complaint given they still saying we don't have available parts / replacement of TV so you have to wait till we deliver to you.

Fed up with this Brand TCL TV. Its useless & For those who are buying I strongly recommend that Please don't buy this TV and don't entertain them.

This is my second email to you regarding the service under the job Id IN[protected]. It's been a month that we have requested your service for changing the panel due to display issues in LED TV. I have called a number of times to the service center and to the customer care regarding the same. The first time when I called they told me the panel had not been delivered yet. Second time I called the panel or the board has been delivered to the service center and we will send the technician soon to change the part. The same dialogue was repeated when called for the 5th time. The complaint was booked on 20th of September and until now no technician has visited our home. The last call I made was on 30th of October and the customer support told me that the job id has closed as we have serviced your TV whereas the part is not yet installed and the technician has not yet arrived at our premises. The TV comes under warranty and they told us no amount will be charged from us. Why so much delay. This will be my last mail regarding the same.

Either you install the part or give us a new device. Or else the action will be different, maybe I have to go to consumer court. Feel shame as your customer. I valued your TCL Brand as I was very much conscious about buying a product.

Please look into this matter.

Thanks and Regards,
Vidya

I am having tcl led, just bought last year. Now it’s not work from last month or so . Just initiate 3 times complaints also . But no buddy can help me . One time technician visit at my home. He said your LED ‘s desktop IC is bad that why it’s not working and it’s not a changeable issue. It’s a product replacement issue . He said me that thing and left my home and said within a week you getting new LED . Now on words i am not received any product or not received any update about replacement . I am facing hard time . No buddy help me . Very bad service . I hope you help me and take A BEST action regarding my issue . I have really bad feelings about TCL company . In future will not any business with this company . Really ### service . I was wasted my money on this product . Will suggest to my non as well about bull company . Am very depressed . Please help me .
Thanks

It's Already been 1month I have complaint about the display. Then day after that day a technician visited and checked the issue. Told me it'll be resolved in just 6 days. Now its been a month. Their executives are not responding in correct manner. To be straight forward they don't give a damn about their customers. Actually it's just a 24 inch worth of 8k tv. Not much. But TCL you are not gonna grow like your other competitors. Such a trash company and worthless executives.

Display Prbolem

Iam delivery taken 6th October still installation not complete daily 6to7 time TCL customer support call not solve my problem

Dear Tcl

Display Complaints - Complaints booked - 16 Aug - 2021 - IN[protected]

So fay no action taken - TWO MONTHS COMPLETED

MAHALAKSHMI S

THIRUVARUR - TAMILNADU - 610001

This is Seetha Raju( [protected] & [protected]) from Hosur. I bought a 43 inch TCL Television in Reliance Digital in Madurai on Oct 2019.That sales person converted me to buy TCL Brand. I was hoping about buying a good brand. But Not at all. I have never seen such a poor and worst service in my life.I had an issue with my Tv. So I raised a complaint on Feb 2021. I haven't got a solution for that issue since Feb 2021. My TV has not been in operation since Feb 2021. After a few follow ups, They replaced TV, But it was not TCL. I rejected because I'm not aware of that brand. That time I was in Madurai. After that I got transferred to Hosur. Again I raised a complaint on Apr 2021. Still, I didn't get a solution from your side. Kindly check my history and look at I have done how many follow ups. Now they told me after many followups, we can replace the parts because o[censored]navailability of the Tv Stock. That's not my fault. As a brand, you maintain sufficient stocks. I couldn't accept for parts replacement. I waited such a long time. After long time how could you say like this? Tv is an entertainment product. Plz think, how could I manage with my family members while we were in lock down. I requested to speak with higher officer and I spoke with your customer care service manager.. His answer was not good for those who were suffering from your product. I'm so upset with your service and products. Not at all happy. The right place for your product is dustbin only. Please refund my money. I want to purchase something good and best products not like your products. I have no use of that TV. Plz come and pick your product and refund my money.

Recently i bought my from amazon of TCL brand and display is not working now.I raised complaint against this and still no resolution.

Display problem

Sir mere tv me video nhi aarha h audio aa rha h mene 5-09-21 ko TCL me complain ki fir usle 2 din baad mere ghr par technician aaye unhone tv check kar ke bataya ke tv ka panel foulty h 10-12 din lagenge fir me aakar change kar dunga aaj 20 -09-21 ko b jab maine company me call kiya to wo log kuch bata nhi rahe h or call hold par rakh dete h mera ek call45 minutes tk hold par rakh diya unki support team koi kaam nhi kar rhi h plz aap thoda dhyan deve mera tv 30-03-22 tk warranty me h

I had my for only 3 years and all of a sudden the screen went black and because the warranty is over they won't do anything despite this being a well- known issue with their Televisions I contacted they on 09/08/2021 and they refuse to correct their mistake

There are some lines displayed at the bottom of the screen. It is not disappear...

Compliant no-in[protected]th july 2021 launch the compliant, after 3 days visited tcl customer care executive, he is committed within 45 days replace your television, today 43 days complete again our customer care told again 7 working days will take, its not fair, i am going to consumer court, please guidei want file replacement tv with 50 lakhs compensation
cell number-[protected]

Led smart android 55 inch, penal display is not working,

This is with regards to the above TV model and serial number which was replaced by yourselves and was delivered to me on 16th September 2020.

This was the replacement sent in place of my original purchase of 55” TCL Model No 55P2MUS against Tax Invoice No KTPLCIN[protected] Dated 24.12.2018 from Kohinoor Televideo Pvt Ltd – Vasai West.

I wish to inform you that the replaced Tv has suddenly started displaying a Flickering Screen since yesterday night on all channels and internet content.

As such I request you to please register my complaint hereof and kindly arrange to depute your Service Engineer/Technician to rectify the same at the earliest & oblige.

Expecting a prompt response from your goodselves.

Thanking you, in Anticipation,

Brendon Monk
[protected]

Hi

Purchased TCL 55" TV from Amazon sale in Nov 2018 and it started having white lines from Sep'20 and as on Aug'21 it is no longer working. Complete black screen.

Service is very bad, though Technician visited a week back still no solution to the problem.

I have purchased 2 TCL tv's with rocku and both have went out the same way within 2 years. The last one I purchased was 1/17/20 and it went out yesterday the same way. Customer support is horrible and the warranty is horrible. I waited on hold 30 minutes to speak with a supervisor. After waiting 30 minutes I was told a supervisor would return my call in 24 hours. I have other flat screen tvs not with TCL and have never had these problems with them going out in 1 year.

This is regarding the JOB ID# IN[protected] for the model# 50P615. I have initially raised a TCL complaint on July 9th, First visit happened on July 12th.

Afterword's it took 2 weeks for them to pick my TV from home (On July 27). Every week then used to tell me that, TV will be delivered next week next week etc. ITS now a month.

My device is in Warranty so far, and I get this pathetic service after sales on a warranty product. It's too bad to talk about TCL

Customer care team has promised to replace my TV on my every call but they are saying they will only replace the damage part

Out TV display has been gone after 11 month from the date of purchase we have complained about this to respective person they said we will replace the TV . It has been 45 days still we are getting any updates from your side .. whenever we call customer care they always telling wait another 10 or 15 days. One of the worst customer service I have ever been experienced. Even manufacturing of TV will not take this much time. If you people do this much service better stop to sell your product.

My self Y.Naga Satya Madhuri.I have purchased a TCL tv on september 7th 2020 and it was not working from the 3rd April 2021 that we got a panel complaint and we have complained to the locla supplier where we have buyed the tv. And complaned to the tcl customer care as well with id In[protected] and even in consumer court id 2805306.But no one is responding regarding the complaint finnally 05 of Aug 2021 we got the new tv with replacement but it is also a defective peice again no one is responding.Please look in to this
COntact number [protected]

Screen is all black with sound. We did power cable unplugged and replugged. Turned off for 2-3mins.