TCL Complaints & Reviews

Raise an issue of tv frequently disconnection 1.5 months gone - no resolution.

Raise an 1st complaint on 13 feb 2020 but still there is no resolution.

Issue coming can understand, it might be due to any issue.

But they are unable to resolve the issue after 2 -3 visit is not acceptable.

Need urgent resolution into it

Regards
Man thapa
[protected]
501...

I bought a 55-inch google certified android tv from sub-brand of tcl (Iffalcon).
I also bought 5 tvs from my flipkart account and 3 tvs from my friend's accounts.

While installation it took 25 days to install my tv and after 5 months there is no video on tv, only we are able to listen to the audio. I am getting shocked and called the tcl customer care and they immediately responded. Since the tv is in the warranty period...

Hi i have been raising a complaint in tcl from the month of october 2019 but u ppl have kept cancelling my complaint without solving the issue stating the customer isnt responding which is rubbish. When i have a complaint y will i not answer the calls.
Secondly i am really frustrated with the staff in the customer care centre as no one has the answer to solve my issues.. They kept me on hold for about nearly 1 hr each time when ever...

This tv is pure trash. I got the tv a few months ago and it just started saying eco mode. Never did anything but cut the tv on and off. I called a few times to the customer service and they hung up on me amplenty of times. I was real nice and pleasant but they still hung up because they didn’t know how to fix the issue. I provided my number and nobody called me back. I will not ever buy another one of these cheap tvs...

I have purchased a 65" led smart tv of tcl brand through amazon whose manufacturer warranty is for 18 months. Within 20 days of purchase we show that the panel of the tv is damaged for which we raised a complain on 13/11/2019 wide complain no in[protected] and the service engineer of the brand confirmed the same that panel is damaged on 15/11/2019. After confirmation from service engineer tcl themselves raised a new complain vide complain...

I am purchased tcl led tv on 2nd july 2019from rajat electronic in sector 18. After three months tv is automatically off and do not turn on i am compalined to the company that doesn't give any response. That company fraud to me. Many times i am visited in shops they are always telling lie to me. Please help us to repair my tv or as if possible as give me concession. Thank you...

I purchased the tcl 65 4k uitra smart tv through amazon.in order 404 —[protected] dated 28 10 2018. I received the tv vide invoice shyb — 107654 tg-shyb[protected]dated 1-10 2018. Even within six months the motherboard was damaged. After my complaint no in[protected]. And after pursuing the mother board was replaced with another brand iffalcon. Again on complaint the software was changed back to tcl. After few days we find the...

I purchase the tcl company tv vijay sales palam dwarka sec 7 date 04.11.2018 and i set the tv date 9.10.2019 but tv not start on remote and i complaint but hi says i have no any idea what happen what the reason this tv wilas not start so please acton right now. One time start but at a time server not working and sencer also so please check the issue...

I have bought 43" tv from amazon which its delivered on 30-oct-19 against order no: order #[protected] which the installation schedule was fixed on 05-oct-19. Till date i have not got any update and call from the service team on this installation hence i have sent mail to amazon as well your service partner vcare but no one is not ready to take owner ship on this and now i feel bad on purchase that tcl product. Which kind of service...

I am yogaraja k. E
I'm buying tcl 28 inches led tv on 17/07/2018. But tv was not working... Company give me three years warranty
Date of sale 17/07/2018
Tv display don't work..
Please replace
But tcl company was don't repsonce.. Warst company
Tcl company sarvice center shimoga staff is too delayed.2months delayed from date of complaint booking...

I have bought a tcl 4k uhd led tv. But it gave too much dissapointment. 1 month ago tv's screen got fully white and i have launched a complaint to the tcl customer service and the technician visited 3 times and clic photo of the internal part. Its seems to be 1 month almost their is no resolution of this issue. And the technician said that call the customer support again. And i have called again they have said wait for a week again. I want...

This is Vidya Bangera.
I bought a TV through Vijay sales Borivali on June 18th 2018.
I have a 55 inches TCL 4K television, which stopped working on 17th August 2019, Complaint registered on 18th August 2019 with TCL service centre.
Goregaon TCL service centre is handling the complaint.
i was told power board is not available as this model is discontinued.
i was told a new TV would be replaced if the power...

I bought tcl 40 inch led tv. Within a month both the remote and sensor started to malfunction and literally stopped working. Hdmi connection is really poor in displaying due to its fps. Too much of flickering and sound disconnection. I believe that this company & tv isn't really worth to spend our valuable money. If you are buying tcl product, that means you're buying disappointment & dissatisfaction. Just marketing alone won't make a product...

We purchased 55 inch led
20/08/2019 installation done next day
When installation done engineer goes
Led panel some waves n lines come I complained reliance dizital customer care coz I purchased reliance dizital mart the tell our engineer come To 48 hr to check them
Next day engineer come n fault in panel they tell me i replace our panel
This is pack pc problem why i repair i want to exchange new pc they...

Dear sir/madam.. Complaint no. In[protected]. This is regarding my tcl tv display problem... So many times called cus care and executive visited our place, said backlight issue, said will replace the tv.. But not done till now. Called executive mr. Kumar and mr. Durai service manager... Complaint given on may month. Spoke to mr. Durai (Rm) tcl mgr.. But no proper response till now. Both says request got accepted will replace the tv.. But...

I bought a tv a year ago.. Which stopped working. It has a 3 year warranty. I have filed the complaint on 31st july 2019. One of the tcl technician has checked the tv and he concluded as it is the issue with tv panel and he said, we will get back to you within one week to resolve the panel issue. On 19th august again i called tcl customer care and asked about it then they are replying like we escalated the issue to higher authorities but...

I bought a TV a year ago.. which stopped working. Luckily it has a 3 year warranty. I filed the complaint at 20th July I was told that they don't have the part available.. it took them 10 days to send the guy with the part (motherboard) which they thought was the faulty one, but it wasn't. So they said it's power supply issue they said the technician will come today 5th August but no-one showed up the customer service keep telling me that...

Hello sir,
I purchased three tcl smart tvs one week ago but one of the remote is not working properly and it is 7 days passing away and till date their is no replacement. Sir please send a new remote as soon as possible. Sir it is my kindly request to the tcl company that i want the replacement of remote very soon because i am running one school and the studies are going through it so please provide me new remote
Thanks br...

Hi, i purchased tcl tv - l49d2900 from amazon which comes with 18 month warranty. It stopped working after 16 months and i have been complaining to the customer care. It is been more than 45 days now and yet there is no proper resolution. Only once the service center guys visited and said they will order the part and come back. When i called back they say we need to follow-up with customer care. When i call customer care they say will check...

I purchased tcl 139.7 cm (55 inhes) p2l55p2us 4k uhd led smart tvinch last year. 3 months after purchase the screening stopped working. Electrician once came at the location and told that the software is outdated and there is no way this can be corrected, is this the way things should work? Since then i m trying to complaint. Tv cant be stopped working in the span of 3 months. I purchased this from amazon. Order number:
I request...

I bought the TV on March. Only three months my TV started giving sound like ticking but very loud. And this is June on 7th the TV completely stopped working. I raised a complaint. They said a technician will arrive. After 4 days making the complaint, a guy came and said mother board had fault. Need to be replaced. Now it is 18th of June. For 11 Days what these service center is doing I'm not sure. But I really hate this TV. I'm feeling so...

We had purchased a tcl tv one year back. We started having issues with the tv, while watching the tv after few hours the display gets offed. We raised complaint more than 2 to 3 times. The service people tried changing the mother board. Again they told it's issue with display panel and told will revert back n 5 days after ordering new display panel. Been twenty days no responds. And it's been two months since we raised complaint. My registered...

Sir we have purchesed tcl tv on month of feb 19 and till dated 3 to 4 time complaint registered in call center of tcl tv.
Now the main problem is on its "tv automatic swtich off some more hour no works".
Then i am again complaint to lodge on call center but problen continue running.

So finslly my experience about the tcl tv "bed exp", when saw month of feb 19 to till dated.

So my humble request...

Dear Sir/Madam,

This is to bring to your attention, we had purchased the Subject Model # TCL-32R300 TV, from one of the reputed outlet in Mumbai dated, 21/11/18. However it stopped working on Thursday 05/04/19 (Less than 5 Months from date of purchase) and the TV wouldn't turn ON, my mother called the Service Center (Phone # used for complain - [protected]) and she was informed the Technician will come, he came on Saturday...

My panel has been damaged and i've requested for repair. Tcl is service engineer and customer service are miss-communicating and not fixing the problem.

Service engineer : my tv (2years purchased on aug 2016) is old and panel is not available.

Customer service: we have placed the order for your panel.

Atleast i have made around 15 calls and written 5 emails. They have just wasted my time....

As you can see below, i raised the complaint since feb 2018 and until now there's no proper action made from ph support, it's really disappointing!!

Date: 20/02/2018 4:42 am (Gmt+08:00)
To: service. [protected]@erosgroup. Ae

Subject: tcl warranty

Dear mr. Rajesh,

As discussed over the phone yesterday, kindly find attached documents needed for my claim, as i mentioned the...

Hi we purchased tcl 49 led tv from amazon.in and after 3 months the display not working so called customer service they said will provide screen replacement but then everyday we are calling but no response infact the technician came and took tv set but not tv came back or getting no good responding, pls give quick response.
Thanks
Srinivas
[protected]...

My self viswanath and i bought tcl 55p2mus model tv on feb 03, 2019 tv has board issue after i am using tv i found and complaint the technician came and check and told need to change board, after 13 days board came yesterday he changed the board still the problem is there, i have used tv only 4 days and problems i found, i thought you will replace the tv but you didn't, what is the use of faulty tv with cost of 50, 000 i invest...

I purchased the tcl 4k 43" tv from amazon website on[protected] with 18 months warranty.

Horizontal line started displaying on the middle of the TV on last week of the DEC 2018, hence i raised the complaint and the complaint number is 32027501 & TCL technician came on 26th December 2018 and said that the Display has problem and needs replacement.

The Technician raised a ticket for panel replacement and is approved...

I purchased a tv for my nephew for getting his first apartment. Keep in mind this was not a black friday tv. This tv was $450.00 this tv is 13 months old and you can't not view the screen on the sound can be heard. I called the customer service and was told its over a year and the warranty is no longer valid. I reintegrated to her if i would have known this expensive tv would go about this quickly believe me i would have paid for the warranty....