TCL Complaints & Reviews

Dear Sir/Madam,

This is to bring to your attention, we had purchased the Subject Model # TCL-32R300 TV, from one of the reputed outlet in Mumbai dated, 21/11/18. However it stopped working on Thursday 05/04/19 (Less than 5 Months from date of purchase) and the TV wouldn't turn ON, my mother called the Service Center (Phone # used for complain - [protected]) and she was informed the Technician will come, he came on Saturday (06/04/2019) and my family was informed that there was something faulty which required to be replaced and it would take 10 days to repair it.

My Concern here are listed below,

1st - Faulty Product
2nd - Repair Time Frame not acceptable
3rd - No Proper Online Support (Email copies attached)
4th - No Follow-up

Attached below are Invoice, Warinty Card and Email copy to the service center.

Looking forward for the TV to be fixed at the earliest and compensation against the overall time taken and mental stress talking to the service center and back and forth emails with no reply.

Overall a very bad experience with TCL (India)

Regards,
Wendle Dsouza

My panel has been damaged and i've requested for repair. Tcl is service engineer and customer service are miss-communicating and not fixing the problem.

Service engineer : my tv (2years purchased on aug 2016) is old and panel is not available.

Customer service: we have placed the order for your panel.

Atleast i have made around 15 calls and written 5 emails. They have just wasted my time.

As you can see below, i raised the complaint since feb 2018 and until now there's no proper action made from ph support, it's really disappointing!!

Date: 20/02/2018 4:42 am (Gmt+08:00)
To: service. [protected]@erosgroup. Ae

Subject: tcl warranty

Dear mr. Rajesh,

As discussed over the phone yesterday, kindly find attached documents needed for my claim, as i mentioned the tcl 55” tv that we purchased from carrefour last march 2017 and we sent to the philippines, apparently on december 5, 2017 it was reported to tcl service center davao and as mentioned on the service report they required some parts in order to fix the issue and after several follow-ups calls with them, they mentioned that they are also waiting for the approval from dubai office. Hence, kindly do the needful to have a look at my concerns as the warranty is about to expire. Almost 2 months already since we reported about the issue.

Hi we purchased tcl 49 led tv from amazon.in and after 3 months the display not working so called customer service they said will provide screen replacement but then everyday we are calling but no response infact the technician came and took tv set but not tv came back or getting no good responding, pls give quick response.
Thanks
Srinivas
[protected]

My self viswanath and i bought tcl 55p2mus model tv on feb 03, 2019 tv has board issue after i am using tv i found and complaint the technician came and check and told need to change board, after 13 days board came yesterday he changed the board still the problem is there, i have used tv only 4 days and problems i found, i thought you will replace the tv but you didn't, what is the use of faulty tv with cost of 50, 000 i invest

I purchased the tcl 4k 43" tv from amazon website on[protected] with 18 months warranty.

Horizontal line started displaying on the middle of the TV on last week of the DEC 2018, hence i raised the complaint and the complaint number is 32027501 & TCL technician came on 26th December 2018 and said that the Display has problem and needs replacement.

The Technician raised a ticket for panel replacement and is approved by the tcl as the TV was under warranty.

From that day i continuously followed up with the customer care but till today[protected] my problem is not solved. the customer care gave service manager no Mr. Suresh - [protected], Rana - [protected], they both said they would get back to us regarding the same, later both stopped receiving the call. Then no more action...

My problem not solved till date and the customer care has no response for the same.

Kindly Help me in getting my work done

I purchased a tv for my nephew for getting his first apartment. Keep in mind this was not a black friday tv. This tv was $450.00 this tv is 13 months old and you can't not view the screen on the sound can be heard. I called the customer service and was told its over a year and the warranty is no longer valid. I reintegrated to her if i would have known this expensive tv would go about this quickly believe me i would have paid for the warranty. I am not done with this matter by any means. I will report this to the bbb next and so on and so on.

I purchased the tcl 4k 43p2us tv from amazon website on 3rd may 2017 with 18 months warranty till 2rd nov 2018
My display got problem in september 15 hence i raised the complaint and the complaint number is september with complaint number 18617201 and tcl technician came on 24th september and reset the tv but that was not solved

My problem not solved and with same problem again raised complaint with complaint number 19200701. This time technician visited on 29th september and raised a ticket for panel replacement and is approved by the tcl.

Then no more action so frequently i am calling for the replacement and i got reply from tcl saying that part not available so wait for part to arrive.
In this it delayed more than 2 months.

After 3rd dec i received the tv 43p65us as replacement.

The one which i purchased is 43p2us: 64 bit quad core a53 1.5g hz/gpu：6 core mali450mp2 600mhz / memory 1.5gb ddr3/flash 8b

But one which is coming for replacement is highly degraded version with 1gb ram / 8gb rom, 1ghz processes with only 4core gpu (As per available in website)

So i mailed to tcl for compensation or providing same model then i received a call from one of tcl team member on 13th december asking for options. I provided option for same model/compensation/or asked for money back upto their choice but there after no response.

Initial display problem was replaced with 43p65us instead of actual 43p2us - complaint no 20232201

The replaced one has got poor quality which we are not totally satisfied.

Taking the above concern to the tcl customer service department, there is no proper response or no technician has been deputed to look on.

Need solution for the above complaint

After purchasing a TCL TV via Amazon, we have only been dialing their customer care numbers, their third-party vendor complaint cells and their reimbursement department. The TV stopped working within 6 months, we had to wait for 2 months for them to respond on the defect, 15 days for them to take the 'defect piece' and 1.5 months for them to reimburse the payment (even now the amount has not been reimbursed). Today finally lost all the patience and made a final enquiry to Gagandeep Gulati[protected] the person responded that the money will be transferred in 20 minutes. Not done! Called back again to check and he responds it will be done by today EOD - lost my cool as I have been irritated hearing this response for the last 4 months now. 33K is not a small amount - the way these people respond is like we are asking for their money. Finally he disconnected the call and doesnt bother to answer the call again. What are you guys upto, TCL?

Hi,

I bought TCL tv from Amazon on 30th September 2018 with bill #[protected].

Tv is not working from 15 days. When I tried calling customer service, they responded after 3 days and was very rude.

They said they will send a technician in 24-48hours, technician came home on 6th day after complaining.

Technician said, cockroaches have bitten tvcable. When I cross questioned, he said it's a tv issue and will replace tv in 1 week.

It's more than a week, when I call customer care today, they are telling can't replace tv. They ordered panel and it will take 15 more days.

They are telling you can complain wherever you want or go to consumer Court.

Really fed up with these customer service and product qualitity.

Resolve it at the earliest.

Regards,
Punitha

I bought a tcl tv from vijay sales, mahim in september 2018.in october it stopped working. We registered a complaint through vijay sales. Tcl took 1 month to repair it. It was completely dead. Within 1 week the problem reappeared - the tv went dead completely. Now it has been 2 weeks since we lodged complaint. They say it will take 15 days to repair. Thoroughly hopeless experience with tcl. What is the meaning of warranty if they take a month to solve a problem?

I have bought TCL TV on 29 Apr 2018. The TV has stopped working due to defect in its LED panel. I have registered complain on 14 Nov 18 and since then chessing TCL customer care to get the update but they don't have any update on it. It has worst customer care. I have asked TCL customer care to give me expected time of resolution of my TV problem but they failed totally in providing required information. I need your help to resolve this issue

There was an offer for TV in Amazon for the brand TCL in which we can buy a 55" (Warranty: APB130789G-0275) UHD TV and a 32" (Warranty: APB134901C0336) HD Ready TV as a bundle offer. We had bought this (Order No:[protected] on[protected] and was delivered to me on[protected] due to some personal reasons and travel abroad We were not able to schedule an installation call immediately. later, we did call TCL for installation and immediately within 48hrs Mr.Murugan from TCL came home to install the TV on[protected]. Since we didn't have Set top box, the 55" Inch TV was tested with internet and it was working fine. The 32" was just powered on and checked by the technician to see if it was working. Later, within a week we were able to arrange a set top box and gave connection to both the TVs. The 55" TV was working fine with no problem meanwhile we found that there were black lines running vertically on our 32" TV when we gave the connection and were shocked to see it as it was a brand new tv and we were using it for the first time. We immediately made a call to TCL customer care and registered a complaint. They said they will repair the TV for us and we were unhappy to get the newly bought TV repaired instead we asked for a replacement for the TV since it was well within warranty and they were the one who had opened the package and installed it and now it seems to be a defective piece. Nobody in the customer care was able to guide us on whom to contact for replacement. They advised us to mail in this regard but there was no proper response for the mail. Whenever we call the customer care and asked to connect to the manager they told us the manager was busy and they will call back which never happened from TCL. They promised us over mail that they will get back to us within 7 to 8 days 25 days ago[protected] still they don't reply us properly but says it is been notified to their service team again and again without any solution. I believe they are a bogus company selling Defective pieces through dealers online. Please help me to claim my rights to replace the TV and they should not repeat this to other customers. They have the worst customer support services.

Hm ny taqreban 2 saal pahly 40"tcl ki led li thi jo k 1saal ki warranty k ander hi khrab ho gai aur khub ba khud channels change krna shuru kr dety thi aur kabhi kabhi full black ho jati aur sirf awaz sunai deti jaisy radio ho. Jaha se li thi waha check krwai unho ny kaha is ki kit change ho gi wo unho ny change ki us k bad koi 7 8 mah nikaly phir khrab ho gai phir gujranwala se 8000 dy k thik kwai kic private bandy se q k warranty se nikal chuki thi aur tcl walo ny thik krny se inkar kr diya tha khair thik hony k bad ab phir khrab ho gai hai..

Hi this omkesh one year back i purchase 43 inches tcl led 4 k after one tv led paneel not working, it's in warranty period i given a complain on 26/09/18, customer care executive said it will resolve in 2 weeks but till now it's not rectify from your end it's taken a time more the 31 days i called to customer care they again saying same thing it will take another one week what should i do can u tell me i also complain to consumer forum, if not possible from you end just tell me i will make it from out side, my registration number is [protected]
Omkesh

I have few lines on my 43 inches uhd 4k tvl tv so i registered a complain and they said technician will visit in 24 to 36 hrs but no one came and then i have to call them daily and finally after 1 month the technician came.
He said panel is need to be changed so again the process of calling start and now it's more than two months since when i am calling them daily and every time they are giving new dates and new reason no service provided.
Tcl is just a creep, suggest never to go for it..

Dear team
I have purchased a tcl brand led tv with 32 inches model no:l32d2900 hd ready led tv., ihave purchaed the tv through amazon online
Details as mentioned below
Order date:04/10/2018
Invoice details :tg-qscs[protected]
Invoice no:qscs-4009
Order no:[protected]
Sold by cloud tail india pvt ltd
Add:survey no:549 c gudavelli village ranga reddy, hyd-501401..
I have registered a complaint with tcl with complaint no:14622201.. Which is registered with my mobile no:[protected].
My complaint is pending more than 100 days, iam in confused state to whom shall i contact, now one is responding to my complaint, customer care people are very rash towards me..
Please help me in this regards, i have spend 11000/- towards the tv..

I have complaint that my curve led tv is not showing picture and sound on dated 09sep2018 complain no. 18299501.
Your service engineer taken photo of tv part to be replace. I have contacted your tcl help line 5 time they always said that part will be dispatched shortly. Still more than one month problem persists. It defam your brand name. Please resolve the problem.

My complaint no. Is 15586201. I have registered this issue on 15 july 2018 . Still this issue is not resolved. Always getting new date from "TCL TV call center and tech support never pic up call so
Now almost 2 month is over and my request still pending. Every time new date are giving to me.
After 6 month only Color panel gone I call many time call center but they said 10 days now it is more than 2 month still color panel not replaced...

Sir,
Mera naam tarun kumar hai maine amazon.in se 26 december 2017 ko tcl 109.3 (43 inch) l43p2us 4k uhd led smart tv (Golden) perchased ki thi jo june 2018 me kharab ho gayi tv par one year ki warranty thi jiski complaint maine tcl ke toll free number par ki. Complaint hone ke baad technician ghar per aye part ko change kiya, to bhi tv sahi nahi hua to part wapas nikaal liya aur kaha doosra part lekar aayenge aur sahi kar denge. One week ke baad doosra technician aaye part lagaya phir bhi tv sahi nahi hua. Fir technicians ne bataye ke iska panal change hoga jo ki is samay hamare pass hai. Wo order kar mangakar laga denge jo chaina se ayega. Uske baad mane 15 se 20 days baad call ki tab bataya abhi part hai nahe jab ayega tab aap ko call kar deya jayega tab se aaj tak mare pass call nahe aaye hai. Phir kuch din baad phir maine call kiya to abhi bhi nahi aaya hai. Tv ko kharab huye 4 month ho chuka hai. Mere paas call recording bhi hain unse baat cheet ki.
Sir mai bahut pareshan ho gaya hu in logo se sir jo bhe ho sake hamari help kejeye. Please help me. Koi raasta bataiye.

Tarun kumar
Add - gandhi nagar, sidhauli biswan chauraha, diss. Sitapur, uttar pradesh
261303

Mo - [protected]
[protected]

My complaint no. Is 16982501. I have registered this issue on last[protected]. Still this issue is not resolved. Always tech support giving me new dates.
Now almost 1 month is over and my request still pending. Every time new date are giving to me.

Tcl — they don't know the meaning of after sale service.

3 reviews
Purushothaman j on jul 17, 2018 submit a complaint
Day 1 : my panel started to show dark red colors in most of the places.
Day 4 : one agent came and he said its got malfunctioned, we had to replace to the panel. Since the tv is under warranty (Its been only 3 months) he said it will be done for free.
Day 10 : no replies from agent. So i called him and he said its coming.
Day 20 : he said, panel got broken while importing so they will try again.
Day 30 : he said the same which he said on day 10
Day 40 : he said the same which he said on day 20. Now i got mad and yelled at him how on earth it can be damaged during shipping for two times.? At that point he said, ill give you someone else call number regarding this and that someone game someone else number again and that guy promised it will be fixed in three days but nothing happened.

Now they are saying that they have no idea when the display part will available.

Hai, I have purchased TCL 109.3cm (43 inch) TV, L43P2US 4K UHD LED Smart TV, Order No:[protected], Order date:26/02/2018.

Few months back in our TV, Black line and different color at that place is coming on screen,

I have raised a compliant few months back, Compliant no: 14807001, one of the mechanic came last month and he said some part has to be changed inside, But still TV Issue has been not rectified, I got Mr. Rakesh South India manager contact Number [protected] from you call center, I spoke to him and he said they are expecting a part and delay in shipment, they will rectify with in Aug15th, but still they have not rectified and now he is not receiving my call.

We are disappointed with the TCL service & Quality they have.

From so many days we are not able to watch TV,

I have a TCl 32 inch Tv since last 10 month and In month of June 27th my Led was not working and it was completely blank i have gave a complain (id[protected].After given complain technician visit my home 2 time within a 20 days then he assured me a complain was resolved within a 10 days but when i called to customer care they said the LED part not available and the part was came from china he also assured me it was came within a 7 days and then resolved your issue. He provide me a manager mobile number of TCL but he also given me a same information. My complain still pending and no one given proper resolution. I was very harassed there service then i raised a complain. please look out this issue and take proper action to resolved my issue..

4 months after the purchase some vertical and horizontal line appeared. I call tcl and the representative gave me a case number and asked me to send pictures from three different angles to the email [protected]@tcl.com

I called a week later and was informed that my television is not be serviced, since the determination by the warranty department is the screen is cracked. I told them that the screen is not cracked and have included picture of the screen area with the television turned off. There are no impacts, blemishes or cracks on the screen.

I never got a notification via e-mail or a phone call. I’m never buying another tcl again and i will tell others

Day 1 : my panel started to show dark red colors in most of the places.
day 4 : one agent came and he said its got malfunctioned, we had to replace to the panel. since the tv is under warranty ( its been only 3 months ) he said it will be done for free.
day 10 : no replies from agent. so i called him and he said its coming.
day 20 : he said, panel got broken while importing so they will try again.
day 30 : he said the same which he said on day 10
day 40 : he said the same which he said on day 20. now i got mad and yelled at him how on earth it can be damaged during shipping for two times.? at that point he said, ill give you someone else call number regarding this and that someone game someone else number again and that guy promised it will be fixed in three days but nothing happened.
day 50 : i kept in contact with that person but no progress has been done. so i tried to contact CUSTOMER CARE again.
day 60 : till now they been doing same [censored] what these other agents done. only good at words but no actual progress.
day 70 : now i am the most frustrated person in earth. now i regret the moment of bought this TV.
meanwhile : they facebook admin sucks. they simply dont reply. screenshot attached.
so : NEVER BUY THIS CRAP. THEY SELL IT FOR CHEAPER COMPARED TO OTHER BRANDS BUT ITS A TRAP ! ONCE YOUR TV GOT REPAIRED THROW IT IN DUSTBIN BECAUSE THEY WONT REPAIR IT!. YOU HAVE BEEN WARNED.

Hi team

This to bring to your notice i’m trying to get repair my tcl tv and i had complain 20 times in last 75 days but nobody is bother to do that.

This is the final attempt from my side to bring to your notice my issues which is kind of harassment now as no one pick up my calls

If my tv is not repair or exchanged i would be forced to launched consumer protection complain against your company

Kindly try to reach me on [protected] or [protected]@gmail.com

Regards
Nitesh changani

Sent from my iphone

I have purchased a tcl 55 inch led tv from amazon a year back. All of a sudden i could discover some vertical lines in the top right corner of the tv and slowly it went worst and the tv is now disfunctional. I have raised a complaint with tcl (No.[protected] a month back; however, i am not getting any service though, my tv is still within warranty.

I must say that, if you are planning to buy a tcl tv; then, it's a "big nooo".

Even after using stabilizer, the tcl 48" curved tv failed. When i raised the initial complaint, the customer care person told me that the product is in warranty. After a week, when i followed for the issue fix up, the customer care person mr rohit is telling, the product is out of warranty.
When i referred the initial service (Number:[protected]s) request which says the product is in warranty and now you (Rohit) are telling not in warranty.. For that mr rohit is responding that you are an educated person and you calculate the warranty months on your own. Also he mentions the person who raised initial request was terminated from the company.
He abruptly disconnected my call.
This is a pathetic response from tcl.

One month back i have raised a ticket with tcl for re-installation of tv (Both removal and re-installation at my new house), you have sent your technician, who removed the tv and took 2300 rs from us, telling that 500 rs is the charge for removal and 1800 is the charge for re-installation including wall mount, but from the past one month i would have called him 20 times and every time he says he will come tomorrow or he will tell he is busy as if we don't have any work other than waiting for him.
Again from the past one week i have spoken to your customer care people multiple times, to which your people just raises a ticket and the ticket never closes. I would say i have never seen a pathetic custom support as yours. Do you really have such a big problem in reinstalling tv, if that is the case, you could have said we cannot do it, but collecting the full amount at the time of demounting and then not sending any technician for remounting is nothing less than robbery. I dont know who gave you the authority to rob people like this, request you to please send a technician for tv installation. My registered mobile number is [protected]