TCL Complaints & Reviews

I purchased the tcl 4k 43p2us tv from amazon website on 3rd may 2017 with 18 months warranty till 2rd nov 2018
My display got problem in september 15 hence i raised the complaint and the complaint number is september with complaint number 18617201 and tcl technician came on 24th september and reset the tv but that was not solved

My problem not solved and with same problem again raised complaint with complaint number...

Initial display problem was replaced with 43p65us instead of actual 43p2us - complaint no 20232201

The replaced one has got poor quality which we are not totally satisfied.

Taking the above concern to the tcl customer service department, there is no proper response or no technician has been deputed to look on.

Need solution for the above complaint...

After purchasing a TCL TV via Amazon, we have only been dialing their customer care numbers, their third-party vendor complaint cells and their reimbursement department. The TV stopped working within 6 months, we had to wait for 2 months for them to respond on the defect, 15 days for them to take the 'defect piece' and 1.5 months for them to reimburse the payment (even now the amount has not been reimbursed). Today finally lost all the patience...

Hi,

I bought TCL tv from Amazon on 30th September 2018 with bill #[protected].

Tv is not working from 15 days. When I tried calling customer service, they responded after 3 days and was very rude.

They said they will send a technician in 24-48hours, technician came home on 6th day after complaining.

Technician said, cockroaches have bitten tvcable. When I cross questioned,...

I bought a tcl tv from vijay sales, mahim in september 2018.in october it stopped working. We registered a complaint through vijay sales. Tcl took 1 month to repair it. It was completely dead. Within 1 week the problem reappeared - the tv went dead completely. Now it has been 2 weeks since we lodged complaint. They say it will take 15 days to repair. Thoroughly hopeless experience with tcl. What is the meaning of warranty if they take a month...

I have bought TCL TV on 29 Apr 2018. The TV has stopped working due to defect in its LED panel. I have registered complain on 14 Nov 18 and since then chessing TCL customer care to get the update but they don't have any update on it. It has worst customer care. I have asked TCL customer care to give me expected time of resolution of my TV problem but they failed totally in providing required information. I need your help to resolve this issue...

There was an offer for TV in Amazon for the brand TCL in which we can buy a 55" (Warranty: APB130789G-0275) UHD TV and a 32" (Warranty: APB134901C0336) HD Ready TV as a bundle offer. We had bought this (Order No:[protected] on[protected] and was delivered to me on[protected] due to some personal reasons and travel abroad We were not able to schedule an installation call immediately. later, we did call TCL for installation and immediately...

Hm ny taqreban 2 saal pahly 40"tcl ki led li thi jo k 1saal ki warranty k ander hi khrab ho gai aur khub ba khud channels change krna shuru kr dety thi aur kabhi kabhi full black ho jati aur sirf awaz sunai deti jaisy radio ho. Jaha se li thi waha check krwai unho ny kaha is ki kit change ho gi wo unho ny change ki us k bad koi 7 8 mah nikaly phir khrab ho gai phir gujranwala se 8000 dy k thik kwai kic private bandy se q k warranty se nikal...

Hi this omkesh one year back i purchase 43 inches tcl led 4 k after one tv led paneel not working, it's in warranty period i given a complain on 26/09/18, customer care executive said it will resolve in 2 weeks but till now it's not rectify from your end it's taken a time more the 31 days i called to customer care they again saying same thing it will take another one week what should i do can u tell me i also complain to consumer forum, if...

I have few lines on my 43 inches uhd 4k tvl tv so i registered a complain and they said technician will visit in 24 to 36 hrs but no one came and then i have to call them daily and finally after 1 month the technician came.
He said panel is need to be changed so again the process of calling start and now it's more than two months since when i am calling them daily and every time they are giving new dates and new reason no service provided.br...

Dear team
I have purchased a tcl brand led tv with 32 inches model no:l32d2900 hd ready led tv., ihave purchaed the tv through amazon online
Details as mentioned below
Order date:04/10/2018
Invoice details :tg-qscs[protected]
Invoice no:qscs-4009
Order no:[protected]
Sold by cloud tail india pvt ltd
Add:survey no:549 c gudavelli village ranga reddy, hyd-501401..
I have...

I have complaint that my curve led tv is not showing picture and sound on dated 09sep2018 complain no. 18299501.
Your service engineer taken photo of tv part to be replace. I have contacted your tcl help line 5 time they always said that part will be dispatched shortly. Still more than one month problem persists. It defam your brand name. Please resolve the problem....

My complaint no. Is 15586201. I have registered this issue on 15 july 2018 . Still this issue is not resolved. Always getting new date from "TCL TV call center and tech support never pic up call so
Now almost 2 month is over and my request still pending. Every time new date are giving to me.
After 6 month only Color panel gone I call many time call center but they said 10 days now it is more than 2 month still color panel not...

Sir,
Mera naam tarun kumar hai maine amazon.in se 26 december 2017 ko tcl 109.3 (43 inch) l43p2us 4k uhd led smart tv (Golden) perchased ki thi jo june 2018 me kharab ho gayi tv par one year ki warranty thi jiski complaint maine tcl ke toll free number par ki. Complaint hone ke baad technician ghar per aye part ko change kiya, to bhi tv sahi nahi hua to part wapas nikaal liya aur kaha doosra part lekar aayenge aur sahi kar denge....

My complaint no. Is 16982501. I have registered this issue on last[protected]. Still this issue is not resolved. Always tech support giving me new dates.
Now almost 1 month is over and my request still pending. Every time new date are giving to me.

Tcl — they don't know the meaning of after sale service.

3 reviews
Purushothaman j on jul 17, 2018 submit a complaint
Day 1 : my panel started...

Hai, I have purchased TCL 109.3cm (43 inch) TV, L43P2US 4K UHD LED Smart TV, Order No:[protected], Order date:26/02/2018.

Few months back in our TV, Black line and different color at that place is coming on screen,

I have raised a compliant few months back, Compliant no: 14807001, one of the mechanic came last month and he said some part has to be changed inside, But still TV Issue has been not rectified,...

I have a TCl 32 inch Tv since last 10 month and In month of June 27th my Led was not working and it was completely blank i have gave a complain (id[protected].After given complain technician visit my home 2 time within a 20 days then he assured me a complain was resolved within a 10 days but when i called to customer care they said the LED part not available and the part was came from china he also assured me it was came within a 7 days and...

4 months after the purchase some vertical and horizontal line appeared. I call tcl and the representative gave me a case number and asked me to send pictures from three different angles to the email [protected]@tcl.com

I called a week later and was informed that my television is not be serviced, since the determination by the warranty department is the screen is cracked. I told them that the screen is not cracked and have...

Day 1 : my panel started to show dark red colors in most of the places.
day 4 : one agent came and he said its got malfunctioned, we had to replace to the panel. since the tv is under warranty ( its been only 3 months ) he said it will be done for free.
day 10 : no replies from agent. so i called him and he said its coming.
day 20 : he said, panel got broken while importing so they will try again.
day 30 : he said...

Hi team

This to bring to your notice i’m trying to get repair my tcl tv and i had complain 20 times in last 75 days but nobody is bother to do that.

This is the final attempt from my side to bring to your notice my issues which is kind of harassment now as no one pick up my calls

If my tv is not repair or exchanged i would be forced to launched consumer protection complain against your company...

I have purchased a tcl 55 inch led tv from amazon a year back. All of a sudden i could discover some vertical lines in the top right corner of the tv and slowly it went worst and the tv is now disfunctional. I have raised a complaint with tcl (No.[protected] a month back; however, i am not getting any service though, my tv is still within warranty.

I must say that, if you are planning to buy a tcl tv; then, it's a "big nooo"....

Even after using stabilizer, the tcl 48" curved tv failed. When i raised the initial complaint, the customer care person told me that the product is in warranty. After a week, when i followed for the issue fix up, the customer care person mr rohit is telling, the product is out of warranty.
When i referred the initial service (Number:[protected]s) request which says the product is in warranty and now you (Rohit) are telling not in warranty.....

One month back i have raised a ticket with tcl for re-installation of tv (Both removal and re-installation at my new house), you have sent your technician, who removed the tv and took 2300 rs from us, telling that 500 rs is the charge for removal and 1800 is the charge for re-installation including wall mount, but from the past one month i would have called him 20 times and every time he says he will come tomorrow or he will tell he is busy...

I have purchased new TCL 40" smart TV on 13th may morning and requested the customer care for installation on the same day...till today I have call them 6 times but they have not send any technicians... One of their call operator's had cut my call while I was talking to him... I am very disappointed with your services...I have doubt how you will provide us services in future😒😡...

This is to bring to your notice that on 14th february 2018, i bought a television set (C2us uhd tcl) from you at the cost of (Rs 64000). However, i am sorry to inform you that the set is faulty. The problems are as follows:

Firstly, within few days key board was not working. Secondly, the remote control is also not functioning now i complained.

Now, complete tv is dead and nothing is working. I had given complaint...

Tcl company claims 2year warranty of led. I dropped my led to fix a display problem but they are not returning my led not receiving the phone call, every time when i asked them about my led they just say we will update you. But they are not returning my led. Worst service and worst promises. I need my led back. I suggest who are willing to buy tcl please don’t buy they will not give you the support....

I had bought a 48 inches tv tcl 121.92cm c48p1fs full hd curved led tv from amazon 0n 27th february to gift it to my sister. Thus was the first led tv at my house and we bought after lot of discussion and survey and finally selected the tcl brand.

7 months down the line i got lines insides the tv and only half portion is visible.

I raised complaint with complaint no: 5585201 last month and the technician visited...

It is for your kind attention that i have bought the tcl led smart tv 32" (Model-l32s4) on dated 18/10/17 from reliance market - ludhiana, punjab. I have communicated no. Of times to your customer care, regarding the problem faced of poor video quality of videos of you tube, when i am playing the same by connecting the led tv with wifi connection. After communication with customer care on dated 14/11/17, they provide me the complaint no.-...

My netflix app has been disappeared from my tcl smart tv in islamabad. I have made several complaints to company but yet no response is recieved. My tv is still in warranty til june 2018. I first contacted tcl service centre but they told it's the fault at netflix account. Then i contacted netflix they told me we don't have any issues please get your tv's firmware update. Please guide me what to do as tcl tv in pakistan are ignoring my calls....

Have complained to customer care since monday 30 th oct regarding the above... Am folly up every day and every day i am getting the same reply that today the technician would come.. Then someone calls suddyand asks if the problem is resolved.. No one has come so how can it be restored.. Please look into the matter as it is the only source of entertainment for my 76 year old mom...