Toothsi Complaints & Reviews

I was asked to go for the prime plan as there were gaps and issue with jaw alignment.
Was asked to bear the cost of both cleaning and xray which i did so.
They charged me 50k
Apparently, they promised that going forward there will be nothing that i have to bear.
However, they have asked me to some filling on my own which is basically contrary to the statement they promised earlier.

I have been tried to get in touch with the customer service but they are not responding.
I am being told that i will receive a call back but haven't got any.
I have already made the payment and haven't got any responses so far, its been almost a month now.

Can we escalate this and be harsh of the seller for fooling around?

The team of toothsi is continuously calling me regularly I already blocked there so many numbers but they call me with new new numbers ..I'm totally fed up with their calls please stop this

Dear Team,

My Toothi UID : TSCH[protected]
Name : ABIRAMI T

I have made the down payment of Rs.11000 on 12-APR-2022 through Gpay. I have attached all the proof for your reference with this mail.

They said total cost would be Rs.53999. As am not financially stable, I requested toothsi support team via email "[protected]@toothsi.in" to cancel my plan and asked to refund my down payment...

Fraud done by Makeo Toothsi I install their app Makeo by seeing their misleading advertisement after login to the app they call me multiple times harassing me and forced me to buy their product. Somehow i payed them Rs 11499 online but after realizing that they are fraud and only money oriented organization what they claim in their advertisement is totally different in reality they just doing scams with the customer so i decided to cancel my plan and want my refund amount but they ignoring my request and refuse to pay my money back by making studpid reasons

Fraud done by Makeo Toothsi I install their app Makeo by seeing their misleading advertisement after login to the app they call me multiple times harassing me and forced me to buy their product. Somehow i payed them Rs 11499 online but after realizing that they are fraud and only money oriented organization what they claim in their advertisement is totally different in reality they just doing scams with the customer so i decided to cancel my plan and want my refund amount but they ignoring my request and refuse to pay my hard earn money back by giving stupid reason.

I have very bad reviews about this bad company.At first one person came to my house for the scan and I told him that there are gaps in my upper jaw teeth in middle and he told me that it is due to computerisation and the other person named Anil I told him the same but he called me many times to make the downpayment of 11, 000 and hurried to do the other payment with emi's! Now they are not at all giving me to talk with them.I have completed...

Calling me all the time when I’m not interested leaking my phone numbers and calling from personal numbers I’ve mailed them still I’m getting calls and they are harassing tmr so much

I have had taken a toothsi dental scan home visit, later chose 1 plan, but after consulting with my doctor I decided not to go ahead with the treatment with Toothsi.
They have deducted 50000 from my account and now not ready to give refund. not answering calls.
No service was provided to me from Toothsi and I need a full refund...

I have had my scan done last year and I chose the plan but later on decided not to go ahead with the treatment, I haven't given my OPG.
Still Rs. 50, 000 are deducted from my account. No aligners or any dental service is been provided to me and now no one is responding when I am asking for refund.

I have purchased aligners from toothsi and started wearing them, within a week they have damaged my gums and I was unable eat anything infact unable to speak properly. I have spoken to them and visit there center in Geeen Park, New Delhi. They have removed the attachment and I have returned the packed aligners kit to them but they haven’t issued the credit note and not refunding my money. They are not replying over the emails as well due to which I’m unable to claim my refund legally. I’m feeling being cheated by the company who is spending crores of there investors money on endorsements but unable to refund INR 60000/- to there customers whose gums were damaged by there bad quality product. I don’t know where this world is going, we can’t trust anyone in today's date.

Please help in getting my hard earned money back from this company. I’ll be highly obliged because this amount is big for me but not for this company because they are giving crores to Virat and Anushka.

Hello,
So, last month I decided to buy the plan from Toothsi but on receiving the plan from dentist, I decided not to proceed with the plan because there was no progress shown (in before & after images) and my dentist clearly told me there would be no desired results which you want (due to implantation done in my front tooth o[censored]pper jaw)
So Now I am reaching out to the toothsi representative for my payment reimbursement that I made. I texted him on whatsapp, called him as well but no response.
Kindly reimburse my amount asap as I have been asking/chasing them for it from over a month now.
Kindly assist me in getting my refund amount back.
Total amount I paid so far= Rs 11, 000.00
X ray= Rs 750 (which they told is reimbursable)

I booked my plan last week offer for emi. After that they started telling do this do that. While doing those process my dentist said me not to undergo the process and cancel the plan. Now they are not cancelling the plan. The executive is also not responding to any msg. I don’t want to pay for any of this as I am not doing the process they will not start my treatment . Although my emi will start next month.

They are spamming too much calls everyday 3-4 time and irritating too much. Even tough i told them i am not interested they are calling me from different numbers.

Daily requesting them not to call, but again and again they are calling me, harassing me. The worst company I have ever known. I spoke with them very politely and asked them not to call as I am working on night shift and in day time I use to sleep and their calls disturb me every day. I'm harassed by them. Please help me

I opted for toothsi aligners treatment for a total 41000inr. Initially i did a payment of 11000 as the guy (SRIKANTH didn't told me about their refund policy) who came to me for check up was on hurry and make me FOMO and i paid 11000inr. After few days they exposed me to different plans with prices of 50000inr(1st plan), 75000inr(2nd plan). So i asked them to cancel the plan and refund my TOTAL money, now they saying only 6000 is refundable...

I opted for Toothsi aligners treatment worth 41, 000inr. And initially i paid 11, 000inr after somedays they proposed 2 different plans with extra money (74, 999) so request them to cancel my plan and refund my total money. But now they are 5000 as deduction charges. This is insane 5000 for what, they didn't informed me while purchasing their scam plan. The guy who came to do check up, was on hurry and made me FOMO i did the payment so 5000 deduction is huge for me. Please help me get the full refund

Hey. I had booked an appointment and unfortunately i wanted to cancel it. But when i told to cancel he said me that there is no refund and when i asked him that u didnt said Me this before.. Then he is like i don’t know anything about it there is no refund. You talk to doctor. ### Toothsi it number one cheater company! Never ever think to get in touch with them! Never!

Toothsi people are calling every day 3-4 times. Even though I have told them I am not interested. They call from different numbers. They are constantly spamming with calls.

Ur company is calling me late night
I will file a complaint agenst your company

I have opted for this almost 2 years ago and they said the treatment period is for 9-12 months but it’s still going on and due to usage of alligners my treated root canal tooth got tooth decayed again and I had to spend an extra 10000 now also they have extended the period for another 5 months and no one is bothered to look into the issue.

ToothsiAligners (aka Make O)

I have initiated a refund request of 45000 to the company. The company is not resolving my request. It has been more than a month since I put in my request.
Their customer service is clueless and very rude. I have called them a billion times and they do not tell me anything. They just tell me somebody will get in touch with me, and no one does.
It has been more than a month since they...

Toothsi (aka MakeO)

Toothsi aligners is duping people of their money. I have raised a refund request for my service. It has been more than a month since I put my request.
My ticket ID is 00433307.
I have called them a million times and they have not responded. The amount is 45000. They are not getting in touch with me at all, and every time I call them they tell me it is in approval stage.
I don't know what to do, It is a huge amount.
Please help me.

Hi
Patient id : Tsch_01_23_04047
Name: Bharathi

This is bharathi here, I have cancelled the plan and it’s been a month still now I didn’t receive my refund money I called to customer care more than 30times, every time they say the smile buddy will contact me but that guy Ramachandran he is so careless, it’s very terrifying and I’m frustrated too much because of you people, Vignesh Pandey is person who made me took this plan, on the same day it self i conformed with him, that if I’m not able to claim the money from my company then I’ll cancel the plan.he was very sure that he is going to refund me the whole money of 11000 which I paid, I want to know when I’m going to get my money back …

My sister's treatment is delayed by 2.5+ months & There is no follow-up/proper resolution by toothsi.

I was made assured that my sister's treatment will be closely followed up & Doctors will keep constant track of the treatment & even after that if I am not satisfied - I will get the whole amount back that I have paid for the treatment.
They made me pay 45999/-INR in advance to start the treatment on Nov 28 2022 by Mr. Rohit Pagare . He introduced himself as a senior executive calling Toothsi office Mumbai Maharashtra.
He also promised me that he will look into the treatment progress as and how it goes on & start & personally make sure that the treatment starts as soon as possible, I have not heard from him since the day of payment .

Mr. Rohit Pagare assured me that treatment will be started within 4-5 days ( the initial scan ) . I did not get any call back until 1 week after that .
The scan was scheduled twice & it took 2 weeks to get the scan done . post that Someone called from Toothsi & advised me to get the cleanup(filing) & greening ( making space between the teeth) done from the Dr whose clinic is ~30km away from my residence.
It took another three weeks to deliver the dental kit to my home .
we took the aligners kit to The same Dr again where she informed us that it was faulty & ill-fitting. She raised concerns with the team .
They again took another scan(3rd time from the starting of the treatment) over next 10-15 days & post that they delivered the next kit which was a corrected kit as per their updates .
We again took that kit to the Doctor (~30 km travel from Lohegaon to Baner ) The 2nd kit was also ill-fitting. On top of that they charged me 800 INR for a new kit .
The Dr confirmed upon asking that the kit was wrongly delivered & it doesn't belong to my sister in fact it belongs to somebody else & hence its not fitting correctly.
The Dr asked us to call toothsi & raise a complaint regarding the same.
Since that day I have been calling Toothsi Customer care almost every 2-3 days gap & raising complaints about the same issue .
It has been 1+month, whenever I call toothsi Customer care - I have to recite my issue again & again to different agents/ If I request them to connect me to the same agent that I spoke to last time they dont do that. I have spoken to Uday, Bhagyashree, Aniket and many others till now. I have to tell my issue in detail to a new agent every time, All he/she keeps saying is sorry for the inconvenience & let me arrange a call back !!! The call back from the Dental team Dr Dhwani Parkh's from Dr Priyanka'sTeam is never happening.

1) If I ask them to help me escalate & process cancellation - they say they dont have authority to do so .
2) If I request you to connect me to someone from authority - They dont do that .

On Feb 22 2023, I called team toothsi again in the morning & raised the same issue I even forced insisted out of irritation to talk to any senior personal & then I was connected to Mr. Aniket ( supervisor from customer care support ) When I told him the same issue that for last 1 month I waiting for dental team to contact me He again repeated the same thing that he will arrange the call back within next 2 hours . I waited & waited till 7pm, There was no call back So I called toothsi support again & requested to connect me to Aniket. Agent put me on a long hold & then said he can't connect me to Aniket or any superior; they dont have any right to do so.
When I asked why that was so & kept pushing again & again to connect to someone from authority he said he will connect me to Aniket & disconnected the call.
I again called back & this time Bhagyashree another agent picked the call. I requested her to connect me to either Aniket or the same agent I spoke to earlier. She didn't do that . & kept asking me what the concern is . I again hopelessly repeated the entire story & she responded with the same robotic recorded statement that she will raise the complaint & arrange a call back by 10pm . I did not get the call back this time either .

1) Not even a single authority to talk to to get 1 time resolution
2) They dont follow up even senior executives if the reported issue is resolved for real - it's only attending calls & raising queries.
3)Calls are disconnected in middle of the conversations
4)They dont connect to requested agents even after asking with names

I have called multiple times / I have tried to connect to Rohit Pagare ( NO response) I have sent mails & I have requested for some senior authority to talk to for cancelling the treatment .

I checked the doctor's profile (Dr Dhwani Parikh ) who is supposed to handle my sister's case . She is a 2021 pass out dentist not even having her PG degree & very in-experinced Doctor . I am charged 45999 INR to get My sister treated with such crappy service by an in-experienced Doctor + 3 months delay +Ignorance + Malpracticing + Cheating + low quality customer service .

I am cheated & tremendously unhappy with the service & I would like to go with cancellation of this whole stuff & want the full refund over 3 months of harassment. I have lost the trust & assurance that My sisters treatment is in safe hands. toothsi is working with low quality staff with an unprofessionals, in-experienced team of technicians. It's going to be messy & low quality service as it has been all this time.

I hope my concerns are clear: team toothsi takes necessary actions by escalating this to the right authority.

Patients Name : Kanchan deshmukh

I Purchased toothsi aligners plan for rs. 30000 by EMI by liquiloans comoany but toothsi is not sending my aligners. And my EMI has started with panelty they are not attendingmy calls. Not responding me.Liquiloan torcher me to pay EMI with panelty but if I didn't get my aligners why will I pay. Please take action on toothsi and tell them to refund me or send my aligners as soon as possible.

I'm getting call from toothsi regularly, i just enquired once and now they are bombarding with calls, their prices are also too extreme, where i can afford metal braces for comparitive less price

I'm getting too much calls from toothsi company, the agents call me everyday and disturbe me when I'm busy, i even sent them email to stop contacting me, but then to they are calling me and disturbing you can please someone please stop it

The company sold the package o[censored]nlimited session for skin hair reduction. After that they do not send therapists for the treatment. Even suddenly my area has become unserviceable.
absolutely fraud company and fraud practices

Toothsi is a fraud as they will trap you by giving all the false hopes and will get your payment done on the spot offering you useless discounts..which they have been providing to all there customers anyways. And once you ask for refund or cancellation for the further treatment they will completely ignore all your calls, texts and will give no response. Yeah you are able to call the customer care services which is of no use as they will constantly say the same lines as many times you call. " I have highlighted your issue and soon you will be receiving call from our smile buddy team" Sonali Karande is their smile buddy and their is a so called dentist named Snehashree Pawar and none of them is responding!

Getting disturbed by continuous calls when said many times that not interested in buying the product