Zapvi Complaints & Reviews

I had ordered a mobile back cover from this website with Order ID 9016486. But due to some issues. I cancelled it within 1 hour from order placement. I received a message that I will get my money back after a deduction of Rs 60/. But then I got another Mail that my refund was cancelled and the reason being that we were unable to process it. I Emailed them regarding this matter but I got no response. Now being helpless, I am complaining in the consumer forum against this. I am not getting any satisfactory response from their side. They are not even available on phone to solve the problem.

Dear Customer Service/Support Team,

I hope this email finds you well. I am writing to express my dissatisfaction with a mobile cover that I recently purchased from your store. Unfortunately, upon receiving the item, I found it to be unsatisfactory and would like to request a refund. I personally felt its no worth for money.
Order Number: 8928251
Date of Purchase:[protected]:36 PM
1.Quality Concerns: The mobile cover I received does not meet the quality standards I expected. The material feels cheap and flimsy, and I am concerned about its durability.
2.Design or Fit Issues: The design or fit of the mobile cover does not match the description provided on your website. It does not properly fit my device or provide adequate protection as advertised.
3.Appearance: The color or appearance of the mobile cover differs significantly from what was shown on your website. It does not match my expectations and preferences.
4.Damage or Defects: Upon inspection, I noticed quality issue its completely plastic very low quality.

I kindly request that you initiate the refund process for the purchase amount as soon as possible. I understand that returning the item may be necessary, and I am willing to follow any return instructions provided by your team.

Thank you for your attention to this matter. I appreciate your prompt assistance in resolving this issue and look forward to a satisfactory resolution with refund.

Best regards,
Mahalakshmi BS
[protected]

Fraud company sent wrong model n damaged cover misfit after 21 emails even they refused to change cover and blaming that it's company policy wrong order placed. No refund no exchanged
I commented on their social media page they removed my comment and blocked and reported my profile.
I want replacement or my money back as I have seen so many complaints on their pages this use to do it with almost costumers.

Phone cover worth Rs 259 hasn't been delivered yet. I email them about it but no reply. Can I please get my money refunded?

I recently purchased an cover of iPhone 12 pro Max and it's not fitting in the phone so please return it

Order I'd :[protected]
What the hell they are doing They are not giving the answer or not replying the mail.Its absolutely fake.....

I ordered moto g 20 fusion backcover 2 weeks ago payment done from my side but further no respose from website. I dropped mail but no reply.
Plz look into the matter

I have purchased a mobile back cover against an online payment of Rs. 159/- vide the attached Invoice. Eversince the payment has been done, no update or shipment has been done. E-mails sent to their authorised mail have been bouncing back. Please help me.

I've ordered real me 11 pro 5g silicone mobile back case and i've received the case on which design printed only just back side of the case .
And the case sides remained transperant .
Worst back case i've ever seen .
The way they advertising about there products and quality is total ### . The worst worst worst quality BTW.

I ordered many products from Zapvi, such as phone cases, tempered glasses, and key chains, and paid for all of them. I contacted them about shipping my orders through either Dehlivery or Ecom Express Shipping Services and they said they were ok with it. After the orders were processed, they shipped them through ExpressBees (the Worst Shipping Service Ever) and I immediately contacted Zapvi about what they did, and they said your orders would reach you in 4 -5 days. After 15 days still, my orders are still under shipping and stuck in Dehli. I contacted Zapvi numerous times and they are not answering my emails. And now after around 20 days, they send me a text message that my orders have been returned back to their origin (Zapvi). To be honest I am frustrated because I run a shop and these orders are for my own customers who really are not happy with me now.

I am gonna file a case against the if they don't refund my money in a few days.

The covers are somewhat avg but not reliable and doesn't protect the edges and corners, if you buy hardcover case plus they don't replace the product if the print quality is bad like really bad and they don't find that as defective and wil behave like dumbos like you have to repeat 100times about the same thing. So there are better sites out there which sell good covers.

My cover was not delivered on time and there was not a expected date shown on the website either and they refused a refund

I recently ordered from Zapvi for my one+ 9R handset. However, i received cover for one+ 8T. When raised issue they asked me for vedio and photo as conclusive evidence, which i shared also. But they did not find any issue in that . Which is pathetic. I'm the photo which I shared with them the ordered item and received item difference was clearly visible, but they did not find any issue in that. Disappointing service.

My order no. Is 6679005
Few days ago I ordered 2 phone cover 2 glasses keychain phone holder from ther website I have serch on their website for my phone's cover Vivo v27 but company sent me the cover of Vivo v27 pro now what's my folut in this now they told me that it's your folut you have ordered wrong product we cannot replace or refund it .

Worst experience ever I had seen.

My order for a phone cover worth Rs300 have not been delivered yet despite making prepaid payment in the month of May. The company is an absolute sham they don't reply to their email nor do they have any customer care service. Pathetic delivery time with no response. I want full refund for my order #6464178 from this company. Never ever buying from here and recommending others also to not to buy from this website

I haven't received my phone cover worth 300rs and they wont provide a refund. The delivery service marked delivered. Such a fraud

I want my item to be replaced. I mailed also to you. Please respond to it.

I didnt get my delivery after 15days also they are not refunding my amount

I purchased a mobile cover from zapvi and before the product was dispatched, I requested for an exchange of my existing mobile cover with another of zapvi’s mobile cover but zapvi declined my request.

They sent me a discoloured mobile cover, the image of which is attached below.

I emailed them asking for a refund but I’m yet to receive a response/reply/update from zapvi.

Kindly look into this.

I have ordered a mobile phone case with soft material but I have received a hard mobile phone case which misprint and also discoloration. Even after repeated complaints through emails they did not take any stand or did not return and replace the product which I want as a soft material. The even don't give us COD and ask for online payments only. The product is not being returned or replaced by the company said by the zapvi customer services. Even after saying that the customer have rights to return or replace the product, they said to order a new product but the old product will not be returned or replaced by the company. So this was very bad and was experience having online shopping through this types of sides which should never ever be trusted anymore.
Hope so by this consumer complain mail could do justice.

Take our money in advance not sending the cover even after 13 days
I had ordered on 8th March and it is 21 st march and still not delivering the cover they are the biggest Scammers I have ever seen never ever order from a website either choose a trusted app or go offline they are the worst they have taken my ₹160 and still not giving back

I ordered 4 phn cases on 23rd of feb and it's march 12th now the site shows order was delivered on 6th Feb i have not received anything yet also the order was PREPAID the reply to mail with something useless i don't even asked for

HIGHLY DISAPPOINTED

Hello i had ordered three phone cases yet its not shipped and in tracking id it showing it has been cancelled by shipper on 7th march. when i mail them on help centre they are just repeatedly saying that it has been shipped on 6th March. now they are not responding my mails... my payment is prepaid yet they do not care about it

Third Class Print quality on hard case covers...

I had ordered 2 mobile cases on zapvi app...this month i.e feb 3 2023...when i tried to track my order it always showed wrong contact no. While i had given the right number...the status showed delivery attempted but failed. so, when i tried to complain this to zapvi through mail, they tried told me that they'll look into it...but it's 26th Feb 2023 and it's still undelivered....

I ordered 1 back cover for my phone and i don't like the quality at all and they showed on their website that they will refund the money if the product was not upto the mark and Hassel free replacement and refund now i am mailing them continuously they didn't accept their mistake they need video of.product tp show them what's wrong in that i maked video and showed them then again they said that their is no problem we already mentioned that litlle.bit color.change in product they didn't accept their mistake and they are fraud no client satisfaction nothing products are very cheap and they are fraud that's why they off the comment section in instagram page

On Fri, 3 Feb, 2023, 9:49 am Zapvi HelpDesk, wrote:
in case customer want to cancel their order we will cut 60 rs our processing charge from their payment
reply under 30 min

Pls cancel this order as it's having longer delivery time.

Dear Zapvi,

Could you please cancel my order xxxxxxas as it is taking longer time to deliver.

What is this, you guys are threatening ??? by providing time line.??
You don't have care number and T&C, even bigger online ecom companies won't charging like processing fee? where you got these laws??

Very bad quality
Never buy this from this website
Money waist

I have purchased mobile back cover from this site, and the product having issues, when I asked for return, they denied it.

I wrongly ordered a phone cover for one plus Nord CE 2 lite from zapvi. I reached out to the customer service for initiating a refund/replacement because it is of no use to me. The least they can do is send me a replacement. My money is wasted....

My product not deliver and say call on number for shipment by delivery executive but your response is 0 on call