BYJU's Complaints & Reviews

Dear readers, this complaint is on mis selling and wrong info by byjus counsellor saurav chakrabarty. I finalized course for my son who studies in 4th standard. During conversation he mentioned on being from iit powai but when i checked his linkedin profile he is from some private college in nagpur. I spoke to his boss satyam dubey on this incidence who told me on taking action on saurav.
I decided to back out on course
Request higher official from byjus to look into this as it tarnish image of company

Thanks
Om dhande

This is to inform you that i've been trying to contact with my mentor since a month or two. But even after repeated calling, all i listen is "press 1 for the call back". I've done it several times but got no calls back! The last time i talked to her was in the month ofoctober i don't understand the procedure for the queries and phone calls with the prescribed mentors. So it is my sincere request to you that please appoint new mentors for me or ask my mentor to contact with me as i have few questions about my studies in byju's. I hope i won't get to face this problem in future.

My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me. My studies stopped because of this.

We have been experiencing total ignorance from byju's inspite of sending repeated reminders by my daughter who is in 12th science taking her board exams soon in 2019. They charged money but i can feel the pinch now and can never recommend anyone. The mentor a;llotted is not responding

No one from their top management is bothered to neither take up the issue nor instructing their employees to reply to emails.

Please note that i enrolled my daughter for 8th std package and i paid the fees in full. We got to know after 4 classes that the portions are not icse but cbse. We sent a note to byjus to withdraw. No one got back to us for 3 months and they were very rude in the conversation. Every area manager needs to check with superiors for refund. It's been a year and no refund so far

I have booked your learning apps in last month. And given a token money 1000. But till date material not recd. I have already mail to your teacher regarding this matter. Now i am sorry to say i don't have any requirements of your apps. Kindly return my token money at earliest. I ordered this last month only and you said ill get it in 7 working days. 30 days have passed still no sign of delivery.

I purchased maharashtra ssc board 9th and 10th standard app for my daughter, mentor came to my home and explained the details, but he never said that we don't have ssc maharashtra board lessons, they sent tab and 2 sd cards too. Its working was perfect, but the problem, it was cbsc board, most of the cbsc and ssc board common chapter is same, but teaching and answer method is deferent. My daughter getting explanation from school is one type and byjus app lessons is another way, i called to byju and complained, around one month they were saying that this is ssc board only, but i take snap shot of book and tab and sent to byju customer care, finally they agree that there is mismatch and lessons also having changes. Finally that mentor agreed that byjus not providing ssc board books, but after one month it will be ready and give to u. And taken admission in near tuition center and told to cancel this product.

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.. Its just money making company by giving dummy tab.

The content is not nice all the chapters are locked they are not teaching the basics
They cheated with me and i regularly register complaints which are not taken under consideration i will make sure that i am the last one to use the services provided by them from my family and relatives if my problems are not solved by them. The most important part that half the content is locked

I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered.
Since then it never worked. When i tried their consumer service they told with sony experia z1 it wont work. Then i changed my handset to htc 816. Then they told it wont work with it also. They suggested me to have a samsung tab and i have purchased tab 4.

Still video was not loading, i complained and they promised to fix it and registered a complaint ticket. Finally they sent an email saying that ticket is closed since complaint attended.

I booked class 8th study material with samsung tab on and paid 15000/- in advance. They take 7 days for delivery but almost a month passed than also i didn't got my order. Everytime i call them they make different kind of excuses ans assure us with false hopes.

According to them they deliver there order with 7 days. Kindly assist on getting me the tab or if not then refund.

I have been misguided by similar Counselor who forced me to register for my child. The Counselor assured that I can cancel anytime in 15 days but I should register he needs to complete his registration target or he will go jobless. He got a form filled and made me pay by card so that registration and cancelation gets done in free credit period. He took my phone on the pretext of checking the version so that App could work. He switched off my phone and asked me to restart after one hour. After he left I found messages saying I have availed loan from Capital Float for paying BYJU'S. I found few OTPs which were used by the Counselor. I have written mail for cancelation of registration and refund of amount paid.
I am yet get any positive response from BYJU'S.

We reshmi's parents. Placed order paid initial payment on 14 th november 2018 based on mr. Saravanan. Marketting advise. After 2 weeks also there is no response. No 20 days over there is no despatch of tab even after our repeated calls he is not responding for our calls.

So we annoyed very much and have doubts about byju's service after sales. So we are planning to cancel our order.

Regards

G. Kothandaraman

Kindly cancel below invoice and cancel capital float loan no NA118E[protected] and NA118E[protected]..
Regards Anoop Rathor and Poonam Rathore
AnoopRathor [protected]@gmail.com
I return back his tablet imediatly so I am not his loan Holder. By jus counslar and menter behaivior is very poor so kindly cancel my course and capital float loan now we return by jus course and tablet but capital float sending me reminder msg because I am not his loan Holder.. Why my by jus counslar and menter is not cancelling my course and capital float loan.. I am very disappointed his poor behaivior. So kindly help me.

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for gmat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment as the exams are 2 months away and i haven't received any proper guidance to as to how to go about writing my exams. I hope it is resolved as soon as possible or i would like to request for a refund if this case continues with no useful response from any staff at byjus.

My daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that byjus takes action on this. We want the course to be delivered immediately.

I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I have mailed you regarding cancellation of product and fraud done by your counceller Mr Abhishake Mohanty, and on that basis from today morning to till
now i have spoke to Mr. Vikas who told me that my mentor hasbeen changed today and he is my new mentore. i told him about the fraud done by mr mohanty and he told me he reply in 5 mins. but after 1 hour i again called byjus and i came to know that again my mentor has changed and Miss Ruchi is my new mentor earler it was Miss harshita and before that was Mr aniruddh.

every body told me that they will arrange call soon but till now i have not got any call from byjus.

i was keep on telling how i am cheated from byjus to all mentor but i am not getting any solution regarding this.

byjus being a professional comply treats customers like this???

cheats innocent parents by taking loan on their behalf without informing tham and when we called them and email them not bother to reply also.

is this a professionalisum????

i request you to please be professional and sort this matter on urgent basis.

I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.