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BYJU's Complaints & Reviews

byjus.com
1.7
Updated: Jul 22, 2025
Complaints 4211
Resolved
1430
Unresolved
2781
So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝
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BYJU's reviews & complaints page 192

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B
bharathmurli2015
from Bengaluru, Karnataka
Nov 29, 2018
Resolved
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Resolved

sd card not working

Have purchased for my daughter a students kit for 8th standard
Since then it never worked. When i tried their consumer service they told with sony experia z1 it wont work. Then i changed my handset to htc 816. Then they told it wont work with it also. They suggested me to have a samsung tab and i have purchased tab 4.

Still video was not loading, i complained and they promised to fix it and registered a complaint ticket....
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S
shashikumar1945
from Bengaluru, Karnataka
Nov 29, 2018
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Resolved

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff
Nov 30, 2018
Complaint marked as Resolved 
BYJU's customer support has been notified about the posted complaint.
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    A
    apurvarimjhim
    from Bengaluru, Karnataka
    Nov 29, 2018
    Resolved
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    Resolved

    I booked class 8th study material with samsung tab last month. They take 7 days for delivery but almost a month passed than also i didn't got my order. Everytime i call them they make different kind of excuses ans assure us with false hopes. i have been trying to get in touch with then so that i coukd track my package. but no help so far. the number is not reachable.
    Nov 30, 2018
    Complaint marked as Resolved 
    BYJU's customer support has been notified about the posted complaint.
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      S
      saxenaneha09
      from Bengaluru, Karnataka
      Nov 29, 2018
      Resolved
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      Resolved

      I am student of class tenth i have purchased this tab just a few months ago. But for last few days when i am opeping that app in my tab it is showing that please insert sd card of 10 grade app. I am not able to study or do any performance on this tab. And my exams are approaching only 2 days are left. Kindly help me out regarding this. Its an emergency.
      Nov 30, 2018
      Complaint marked as Resolved 
      BYJU's customer support has been notified about the posted complaint.
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        T
        t.shantanu
        from Bengaluru, Karnataka
        Nov 29, 2018
        Resolved
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        Resolved

        I placed an order for the course content for 8th standard igcsc (Cambridge board) through the online link provided by the executive of the company. I realised that the product was of icsc and not what i have ordered for. I kept complaining about it to various tiers and the sales head of the company very well know what happened he promised proper redressal and even after 15 days of the assurance and my continuous follow up nothing happened till now. The company does not even cared to check the fate of the situation.
        Nov 30, 2018
        Complaint marked as Resolved 
        BYJU's customer support has been notified about the posted complaint.
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          A
          ashish5674
          from Bengaluru, Karnataka
          Nov 29, 2018
          Resolved
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          Resolved

          I got the tablet + SD card for pcmb content for XI std science for my son. The content seems okay. But the tab had lots of niggles. The questions pop up randomly unrelated to the video lecture and then jump to a latter part of the video.
          CTook my complain and was to forward my call to the technical team... Which as it turned out was busy and would call back in 24h. Not good enough if student needs immediate support. Overall not a very satisfying and trustworthy experience. Still in look in period. Very inclined to give it up.
          Nov 30, 2018
          Complaint marked as Resolved 
          BYJU's customer support has been notified about the posted complaint.
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            V
            vikas.kumar187
            from Bengaluru, Karnataka
            Nov 29, 2018
            Resolved
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            Resolved

            I had purchasd byju's tablet when after class 10th boards exam (I am currently in 11). Tablet offers study of science and mathematics subject. I had taken up humanities in class 11 and i will not be studying science and mathematics anymore. I request them to take back tablet since it is not useful to me anymore but they denied. I have no use of tab now and wished for a easy refund
            Nov 30, 2018
            Complaint marked as Resolved 
            BYJU's customer support has been notified about the posted complaint.
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              V
              vsingh288
              from Bengaluru, Karnataka
              Nov 29, 2018
              Resolved
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              Resolved

              I bought the app recently for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will lose interest in such things.
              Nov 30, 2018
              Complaint marked as Resolved 
              BYJU's customer support has been notified about the posted complaint.
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                A
                akashpatil924
                from Bengaluru, Karnataka
                Nov 29, 2018
                Resolved
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                Resolved

                I have taken byjus product for my son for 7th class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.
                Nov 30, 2018
                Complaint marked as Resolved 
                resolved. issue sorted
                BYJU's customer support has been notified about the posted complaint.
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                  U
                  udaisai90
                  from Bengaluru, Karnataka
                  Nov 29, 2018
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                  Resolved

                  Hi, i have taken byjus course.
                  After watching i analysed that my child not able to found helpfull in her studies.
                  Kindly apply policy for canel & refund asap,
                  As after reading and understanding my child was unable to find helpful this in her studies.
                  Therefore you are requested to kindly cancel it and take back your product.
                  I am waiting for your needful response.
                  Nov 30, 2018
                  Complaint marked as Resolved 
                  they contacted for complaint resolution
                  BYJU's customer support has been notified about the posted complaint.
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                    J
                    jalan.rahul1111
                    from Bengaluru, Karnataka
                    Nov 29, 2018
                    Resolved
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                    Resolved

                    I placed an order with byjus. The product was delivered to me this afternoon. To my surprise when i unpacked it i found the product to be in damaged condition.
                    The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. Hence i wanted my son to try it too.
                    Please help us in resolving it asap.
                    Nov 30, 2018
                    Complaint marked as Resolved 
                    BYJU's customer support has been notified about the posted complaint.
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                      K
                      kumar.alok15791
                      from Bengaluru, Karnataka
                      Nov 29, 2018
                      Resolved
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                      Resolved

                      Have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.
                      Please assist to get it resolved
                      Nov 30, 2018
                      Complaint marked as Resolved 
                      BYJU's customer support has been notified about the posted complaint.
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                        M
                        mohan.anand3694
                        from Bengaluru, Karnataka
                        Nov 29, 2018
                        Resolved
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                        Resolved

                        I had ordered for class 7th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!
                        Nov 30, 2018
                        Complaint marked as Resolved 
                        BYJU's customer support has been notified about the posted complaint.
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                          N
                          nehachauhan40186
                          from Bengaluru, Karnataka
                          Nov 29, 2018
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                          Resolved

                          Sir i enrolled with your cat tablet programme last month. Your education counselor told me you will get the order in 1to2 weeks after enrollment. But i did not receive it yet. I am trying to ask your counselor but he is not being responsive after my enrollment. Because of this reason i am not able to start my preparation. I am sure you will find time to resolve this problem in your busy schedule. Thanks
                          Nov 30, 2018
                          Complaint marked as Resolved 
                          BYJU's customer support has been notified about the posted complaint.
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                            D
                            DrShashikkant Rokade
                            from Nagpur, Maharashtra
                            Nov 29, 2018
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                            Address: Nagpur, Maharashtra, 440024

                            Dear sir,
                            Three month before i had bought it for my daughter up to 7th to 10th std. She learn in the class 7th now. When i was bought it from your representative mr. Shubham ajay. The day he sold this product, he never visited again. I was called on your online nos. For my daughter review purpose but unfortunately nobody given any replay.

                            Now i'm reached at conclusion to return your product and stop my emi and refund the amount which was payed to you.

                            Thanks

                            Dr s g rokade
                            BYJU's customer support has been notified about the posted complaint.
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                              C
                              chandrarishi00
                              from Bengaluru, Karnataka
                              Nov 29, 2018
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                              Resolved

                              Think and learn is fraud company. They took money from me and send me tablet and sd cards. After few months when one of my sd card was formated. Then they asked me to send all the sd cards they have provided me. They took that sd cards and don't send me any thing from last 1 month. I called them many times and send emails. But still i don't get any thing.
                              Nov 30, 2018
                              Complaint marked as Resolved 
                              complaint resolved
                              BYJU's customer support has been notified about the posted complaint.
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                                N
                                nayak.srajal03
                                from Bengaluru, Karnataka
                                Nov 29, 2018
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                                Resolved

                                My parents bought a course for me. Placed the order last week. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.
                                Nov 30, 2018
                                Complaint marked as Resolved 
                                the complaint got resolved
                                BYJU's customer support has been notified about the posted complaint.
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                                  K
                                  khilanisrish
                                  from Bengaluru, Karnataka
                                  Nov 29, 2018
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                                  Resolved

                                  I was convinced that the services will be good, i am highly disappointed. The battery drains very fast in the tab, it doesn't work properly. Also the materials and the tab was delivered later than what was promised. There is no responsibility from byjus. I regret that i chose this service. I hope after this complaint they send books and sd card on time and there will be some actions taken for the tab.
                                  Nov 30, 2018
                                  Complaint marked as Resolved 
                                  resolved
                                  BYJU's customer support has been notified about the posted complaint.
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                                    A
                                    anthonygloria96
                                    from Chennai, Tamil Nadu
                                    Nov 29, 2018
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                                    Resolved

                                    Few months back we purchased this byjus tab for my girl. I got it for 3 years together. While giving demo they gave so much assurance but after that till date no assistance or follow up. The tab is not working properly. The videos pause automatically and the tab hangs a lot of times. Even after speaking to the mentor, no help has been provided till date. Kindly assist
                                    Nov 30, 2018
                                    Complaint marked as Resolved 
                                    Complaint Resolved
                                    BYJU's customer support has been notified about the posted complaint.
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                                      G
                                      Gopal Koppar
                                      from Bengaluru, Karnataka
                                      Nov 29, 2018
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                                      Address: 583275

                                      Dear team byjus,

                                      We have submitted the product to mr tilak, your sales executive on 17th nov itself and informed him to process in time so that emi should not get deducted. We got a message from your office saying that after requests received after 24th, will not be entertained and emi will deduct and will be reimbursed after 15 days.. It seems this is not correct..

                                      I don't want any deductions against emi as we have submitted the product well in time.

                                      Hope you will take care.

                                      Thanking you,

                                      Yours sincerely,
                                      Gopalmurti koppar
                                      (Father of shreya koppar)
                                      Regd mobile no. [protected], [protected]
                                      BYJU's customer support has been notified about the posted complaint.
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