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BYJU's Complaints & Reviews

byjus.com
1.7
Updated: Jun 17, 2026
Complaints 4213
Resolved
1431
Unresolved
2782
So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝
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BYJU's reviews & complaints page 192

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S
sahilmodi1910
from Bengaluru, Karnataka
Nov 30, 2018
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The delivery of the happened last evening we tried to use it today but i find it to have installation issue. The content is corrupt and the video stops after every 10 sec. The amount that we have invested on the product is huge and it is a direct lose for us. Please understand a middle class works very hard to make things available for their child.
Dec 1, 2018
Complaint marked as Resolved 
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    U
    urnitasareen
    from Bengaluru, Karnataka
    Nov 30, 2018
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    Kindly keep the customer in loop with the tracking detailswe placed an order for class 6th tab classes, we were promised that the delivery will happen within a week of placing the order but i was highly mistake that i trusted byjus for my son's education. Its been over two weeks and no sign of the tab. You cannot promise me one thing and do the other thing. Unprofessional behavior.
    Dec 1, 2018
    Complaint marked as Resolved 
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      S
      sumitmehrotra92
      from Bengaluru, Karnataka
      Nov 30, 2018
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      I was supposed to get the delivery of the byjus tab which i have ordered in the end of last month within two weeks. That would be the maximum time that the delivery would take, that was promised to me. It has been a month today from the day of ordering the tab and i still have not received it. This is just dampening my excitement of the byjus tab. If your product is good, then please make sure your tat is also good.
      Dec 1, 2018
      Complaint marked as Resolved 
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        J
        jasminejose1
        from Bengaluru, Karnataka
        Nov 30, 2018
        Resolved
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        Resolved

        The tab got delivered to me last week and i have been using it since 4 days and the tab is not working properly. The tab keeps on stopping mid way of the videos. Some of the videos are not working. Some are inaccessible which should not be the case because i paid the whole amount all at once. The point is i have paid the whole amount and my tab is not working. Kindly assist.
        Dec 1, 2018
        Complaint marked as Resolved 
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          S
          swatideshpande1991
          from Bengaluru, Karnataka
          Nov 30, 2018
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          I had placed an order for byju's tab and recently got the delivery. The tab delivery was done as it was supposed to be. First thing, the outer packaging was in a very bad condition, whole if the outer packaging was damaged which made me worry about the tab inside. I had paid a good part of my money for this and at the very least i expect it to be delivered carefully today ensuring it does not get damaged in transit.

          Pay attention to minute details.
          Dec 1, 2018
          Complaint marked as Resolved 
          BYJU's customer support has been notified about the posted complaint.
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            S
            shashikumar1945
            from Bengaluru, Karnataka
            Nov 29, 2018
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            Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff
            Nov 30, 2018
            Complaint marked as Resolved 
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              A
              apurvarimjhim
              from Bengaluru, Karnataka
              Nov 29, 2018
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              I booked class 8th study material with samsung tab last month. They take 7 days for delivery but almost a month passed than also i didn't got my order. Everytime i call them they make different kind of excuses ans assure us with false hopes. i have been trying to get in touch with then so that i coukd track my package. but no help so far. the number is not reachable.
              Nov 30, 2018
              Complaint marked as Resolved 
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                S
                saxenaneha09
                from Bengaluru, Karnataka
                Nov 29, 2018
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                Resolved

                I am student of class tenth i have purchased this tab just a few months ago. But for last few days when i am opeping that app in my tab it is showing that please insert sd card of 10 grade app. I am not able to study or do any performance on this tab. And my exams are approaching only 2 days are left. Kindly help me out regarding this. Its an emergency.
                Nov 30, 2018
                Complaint marked as Resolved 
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                  T
                  t.shantanu
                  from Bengaluru, Karnataka
                  Nov 29, 2018
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                  Resolved

                  I placed an order for the course content for 8th standard igcsc (Cambridge board) through the online link provided by the executive of the company. I realised that the product was of icsc and not what i have ordered for. I kept complaining about it to various tiers and the sales head of the company very well know what happened he promised proper redressal and even after 15 days of the assurance and my continuous follow up nothing happened till now. The company does not even cared to check the fate of the situation.
                  Nov 30, 2018
                  Complaint marked as Resolved 
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                    A
                    ashish5674
                    from Bengaluru, Karnataka
                    Nov 29, 2018
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                    Resolved

                    I got the tablet + SD card for pcmb content for XI std science for my son. The content seems okay. But the tab had lots of niggles. The questions pop up randomly unrelated to the video lecture and then jump to a latter part of the video.
                    CTook my complain and was to forward my call to the technical team... Which as it turned out was busy and would call back in 24h. Not good enough if student needs immediate support. Overall not a very satisfying and trustworthy experience. Still in look in period. Very inclined to give it up.
                    Nov 30, 2018
                    Complaint marked as Resolved 
                    BYJU's customer support has been notified about the posted complaint.
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                      V
                      vikas.kumar187
                      from Bengaluru, Karnataka
                      Nov 29, 2018
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                      Resolved

                      I had purchasd byju's tablet when after class 10th boards exam (I am currently in 11). Tablet offers study of science and mathematics subject. I had taken up humanities in class 11 and i will not be studying science and mathematics anymore. I request them to take back tablet since it is not useful to me anymore but they denied. I have no use of tab now and wished for a easy refund
                      Nov 30, 2018
                      Complaint marked as Resolved 
                      BYJU's customer support has been notified about the posted complaint.
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                        V
                        vsingh288
                        from Bengaluru, Karnataka
                        Nov 29, 2018
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                        Resolved

                        I bought the app recently for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will lose interest in such things.
                        Nov 30, 2018
                        Complaint marked as Resolved 
                        BYJU's customer support has been notified about the posted complaint.
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                          A
                          akashpatil924
                          from Bengaluru, Karnataka
                          Nov 29, 2018
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                          Resolved

                          I have taken byjus product for my son for 7th class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.
                          Nov 30, 2018
                          Complaint marked as Resolved 
                          resolved. issue sorted
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                            U
                            udaisai90
                            from Bengaluru, Karnataka
                            Nov 29, 2018
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                            Resolved

                            Hi, i have taken byjus course.
                            After watching i analysed that my child not able to found helpfull in her studies.
                            Kindly apply policy for canel & refund asap,
                            As after reading and understanding my child was unable to find helpful this in her studies.
                            Therefore you are requested to kindly cancel it and take back your product.
                            I am waiting for your needful response.
                            Nov 30, 2018
                            Complaint marked as Resolved 
                            they contacted for complaint resolution
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                              J
                              jalan.rahul1111
                              from Bengaluru, Karnataka
                              Nov 29, 2018
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                              Resolved

                              I placed an order with byjus. The product was delivered to me this afternoon. To my surprise when i unpacked it i found the product to be in damaged condition.
                              The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. Hence i wanted my son to try it too.
                              Please help us in resolving it asap.
                              Nov 30, 2018
                              Complaint marked as Resolved 
                              BYJU's customer support has been notified about the posted complaint.
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                                K
                                kumar.alok15791
                                from Bengaluru, Karnataka
                                Nov 29, 2018
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                                Resolved

                                Have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.
                                Please assist to get it resolved
                                Nov 30, 2018
                                Complaint marked as Resolved 
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                                  M
                                  mohan.anand3694
                                  from Bengaluru, Karnataka
                                  Nov 29, 2018
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                                  Resolved

                                  I had ordered for class 7th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!
                                  Nov 30, 2018
                                  Complaint marked as Resolved 
                                  BYJU's customer support has been notified about the posted complaint.
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                                    N
                                    nehachauhan40186
                                    from Bengaluru, Karnataka
                                    Nov 29, 2018
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                                    Resolved

                                    Sir i enrolled with your cat tablet programme last month. Your education counselor told me you will get the order in 1to2 weeks after enrollment. But i did not receive it yet. I am trying to ask your counselor but he is not being responsive after my enrollment. Because of this reason i am not able to start my preparation. I am sure you will find time to resolve this problem in your busy schedule. Thanks
                                    Nov 30, 2018
                                    Complaint marked as Resolved 
                                    BYJU's customer support has been notified about the posted complaint.
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                                      D
                                      DrShashikkant Rokade
                                      from Nagpur, Maharashtra
                                      Nov 29, 2018
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                                      Address: Nagpur, Maharashtra, 440024

                                      Dear sir,
                                      Three month before i had bought it for my daughter up to 7th to 10th std. She learn in the class 7th now. When i was bought it from your representative mr. Shubham ajay. The day he sold this product, he never visited again. I was called on your online nos. For my daughter review purpose but unfortunately nobody given any replay.

                                      Now i'm reached at conclusion to return your product and stop my emi and refund the amount which was payed to you.

                                      Thanks

                                      Dr s g rokade
                                      BYJU's customer support has been notified about the posted complaint.
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                                        C
                                        chandrarishi00
                                        from Bengaluru, Karnataka
                                        Nov 29, 2018
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                                        Resolved

                                        Think and learn is fraud company. They took money from me and send me tablet and sd cards. After few months when one of my sd card was formated. Then they asked me to send all the sd cards they have provided me. They took that sd cards and don't send me any thing from last 1 month. I called them many times and send emails. But still i don't get any thing.
                                        Nov 30, 2018
                                        Complaint marked as Resolved 
                                        complaint resolved
                                        BYJU's customer support has been notified about the posted complaint.
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