BYJU's Complaints & Reviews

Have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.
Please assist to get it resolved

I had ordered for class 7th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

Sir i enrolled with your cat tablet programme last month. Your education counselor told me you will get the order in 1to2 weeks after enrollment. But i did not receive it yet. I am trying to ask your counselor but he is not being responsive after my enrollment. Because of this reason i am not able to start my preparation. I am sure you will find time to resolve this problem in your busy schedule. Thanks

Dear sir,
Three month before i had bought it for my daughter up to 7th to 10th std. She learn in the class 7th now. When i was bought it from your representative mr. Shubham ajay. The day he sold this product, he never visited again. I was called on your online nos. For my daughter review purpose but unfortunately nobody given any replay.

Now i'm reached at conclusion to return your product and stop my emi and refund the amount which was payed to you.

Thanks

Dr s g rokade

Think and learn is fraud company. They took money from me and send me tablet and sd cards. After few months when one of my sd card was formated. Then they asked me to send all the sd cards they have provided me. They took that sd cards and don't send me any thing from last 1 month. I called them many times and send emails. But still i don't get any thing.

My parents bought a course for me. Placed the order last week. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

I was convinced that the services will be good, i am highly disappointed. The battery drains very fast in the tab, it doesn't work properly. Also the materials and the tab was delivered later than what was promised. There is no responsibility from byjus. I regret that i chose this service. I hope after this complaint they send books and sd card on time and there will be some actions taken for the tab.

Few months back we purchased this byjus tab for my girl. I got it for 3 years together. While giving demo they gave so much assurance but after that till date no assistance or follow up. The tab is not working properly. The videos pause automatically and the tab hangs a lot of times. Even after speaking to the mentor, no help has been provided till date. Kindly assist

Dear team byjus,

We have submitted the product to mr tilak, your sales executive on 17th nov itself and informed him to process in time so that emi should not get deducted. We got a message from your office saying that after requests received after 24th, will not be entertained and emi will deduct and will be reimbursed after 15 days.. It seems this is not correct..

I don't want any deductions against emi as we have submitted the product well in time.

Hope you will take care.

Thanking you,

Yours sincerely,
Gopalmurti koppar
(Father of shreya koppar)
Regd mobile no. [protected], [protected]

I subscribed to byjus 4 year for my son in 7'th standard in the sep 2018. For a month byjus was very prompt and they sent lesson plans and the mentor used to call, but after a month they stopped all these. My sons academic results also got bad after subscribing to byjus. Even his class teacher gave the same feedback that the byjus method is different and hence children are getting confused, especially with maths. So i called them up and asked to cancel this as it was only 2 months into the programme of 4 years, i was expecting a full refund of my money. But, to my surprise, they denied any refund and was very rude. The customer support executive did not want to listen to me and was saying it was all my mistake. I really feel trapped and lost my hard earned money to these guys who treat education just like a business. I sincerely request each and every parent to be vigilant and not fall prey to byjus marketing folks.

My order id with byjus is[protected]

I subscribed to byjus 4 year for my son in 7'th standard in the sep 2018. For a month byjus was very prompt and they sent lesson plans and the mentor used to call, but after a month they stopped all these. My sons academic results also got bad after subscribing to byjus. So i called them up and asked to cancel this as it was only 2 months into the programme of 4 years, i was expecting a full refund of my money. But, to my surprise, they denied any refund and was very rude. I really feel trapped and lost my hard earned money to these guys who treat education just like a business. I sincerely request each and every parent to be vigilant and not fall prey to byjus marketing folks.

I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help.

I bought byjus app. I tried a lot of times, but the tab would not switch on. Initially i thought this was because of low/zero battery charge. I charged the tablet overnight and tried switching it on, the next day. Even then it would not switch on. I spoke to one of the senior managers and asked for refund. He is insisting on replacing the tablet and is telling me not to go for refund without actually using the app. To replace i’d have to send this back and wait for the new one. He couldn’t give me a proper answer as to why it does not work. He said sorry and told me this was not supposed to happen. If such things are not taken care of before sending, our valuable time is actually wasted getting things sorted. I have not yet decided what to do.

Byjus customer support line never connects. I bought the product almost a week back and i have not received it yet. Due to some reasons i have not been able to call and check the status. But i have called them 3 times in the last 24 hours. Everytime im put to wait. Such questions should be answered at the right time and not callback after day or two. They should not make people wait like this and treat issues like this as priority. I have a mail which says it is dispatched. But it has not reached till now. How do we track it if the calls don’t connect immediately?

I had placed an order with bjyu's for study materials of 10th. They delivered the tab with 7th std materials. Now i find that i do not have an order id, nor is my mobile number or email id registered with them. I am not able to get any positive replies from the various persons that i spoke with. But all i have in hand is a tab with 7th standard materials which is actually of no use for my son who is in 9th cbse. I would appreciate if anyone could help me in getting this sorted out.

Please note that my son is in 'ssc maharashtra board'. Not in 'cbse board'. You have send cbse board maths and science workbooks.
I have done the stop payment of the ecs as we are unsatisfied with the product and want to cancel all the future transactions regarding the same. Please take the product back as we have given the complaint within 14 days and are in no way liable to pay any money for the same.
We have communicated the same to byjus supporting team

My daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that byjus takes action on this. We want the course to be delivered immediately.

I just received the byjus product. Though i received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic and explained it well.

The tab was delivered to me this afternoon. To my surprise when i unpacked it i found the product to be in damaged condition.
My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for the course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.
Please help us in resolving it asap.

We have received the product (Byjus course) through blue dart day before yesterday. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.
Byjus team, you should understand these people represent your organization and no cx can take this harassment when there is no fault o[censored]s. Ideally the courier guy should have the change as per the requirement not as per his feasibility.
I want an action to be taken on the courier guy or courier company. I am not letting it go until resolved.