BYJU's Complaints & Reviews

I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.

Dec 4, 2018

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I have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
On 19th sept i received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help.

Dec 4, 2018

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hussankamal44

from Chennai, Tamil Nadu

Dec 3, 2018

I have received International Board syllabus of Std 9th instead of CBSE syllabus tab. now the studies are getting hampered because of this mix up. please solve this matter on utmost priority, my ward's time is getting wasted only by this. how hard is it to keep a check on who has ordered what product.

kindly send the right course tab quickly.

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I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.

Dec 4, 2018

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salmaab853

from Chennai, Tamil Nadu

Dec 3, 2018

Hi
i have ordered for a tab and it has been more than 2 weeks but i have not received the tab yet. this was not expected from giants like byjus who cannot keep their words.

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I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

Dec 4, 2018

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prince kapoor90

from Bengaluru, Karnataka

Dec 3, 2018

The outer packet of the tab received was in a bad shape. thankfully nothing had happened to the inner packet but the way it was packed was not right. kindly pay some attention to this too, as we pay for a tab and it is a costly item, we do not want any harm to happen to it.

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shailamkumar9

from Chennai, Tamil Nadu

Dec 3, 2018

The videos loaded in the tab are not playing, it stops abruptly and the tab hangs sometimes. kindly check

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bhandari05asha

from Chennai, Tamil Nadu

Dec 3, 2018

The delivery guy who came to deliver the byjus tab that I have ordered was so irresponsible. He almost threw the package knowing very well there was a tab in there which was expensive. Byjus, to maintain their own name, should take care of all these matters too, otherwise things like these create a big ruckus.

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gauravvineet2787

from Bengaluru, Karnataka

Dec 3, 2018

Please refund the money I had paid for the tab. I had told the person who got in touch that i would no longer be needing the tab and thus had asked for cancellation and refund. It is disheartening that I have to put up a complaint here for my refund. Kindly initiate the long lost refund. It was initiated last year only.

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khyatibansal77

from Chennai, Tamil Nadu

Dec 3, 2018

I had paid for a tab and received it within a week but the tab does not seem to be working properly. there might be some battery issue or software issue. kindly check

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minisharma712

from Bengaluru, Karnataka

Dec 3, 2018

The tab i got was badly packed. the package was tore. why was it not checked before?

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Omkarsharma1201

from Bengaluru, Karnataka

Dec 3, 2018

The customer care number provided to me was unavailable or not reachable, whatever be the case, i ma not able to reach them. please arrange fir a call back. its urgent.

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Address: Valsad, Gujarat, 396191

Dear sir
I am not satisfied for your representative talking with my wife as a cancellation of BYJUS app . Kindly inform to you plz cancel my loan and cancel of BYJUS app .if your are not cancel byjus application, I will take action against BYJUS .I will not paid further Emi and goes to FIR . Your representative not expliain me properly .He was taken signature with my concern. This is last warnings to you plz cancel loan .
Hope you take positive .
Thanks
SANJIV BORSE
[protected]

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Address: New Delhi, Delhi, 110015

Website: Byjus product

Wen counsellor cone for selling byjus to me he told me extra classes will be provided wen we need for any difficulty in Janak Puri or Karol Bagh office. I but from 2 months we call counsellor he can't pick my call or reply only call back and he said he is helpless and told me call u customer care and they told talk to ur councellors Iits waste of my money it's waste product no body can guide my child it's wrong selling product to me and charge money from us and also take it cheque

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Shailesh Makwana

from Mumbai, Maharashtra

Aug 30, 2019

They are cheater company, BYJU wants to become a billionaire by cheating with people. Even they are threatening on phone call. Don't buy any tablet from BYJU or any service provider online education. This is a complete cheating business.
All famous scientist, doctors, engineers, economists...never learn on tablets... in the end, I can say leaders are readers and readers are leaders vice-versa. So make your child habitual for reading the books.

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Address: 400080

Dear sir,

This is very bad to say bijus is a fraud company. Mr abhishak mohanty is a big fraud i am calling him from last 2 weeks he is not picking up my call

He assured me that this is a trial product till 2/12/18 and than if you dont like you return the product. I have received product on 3/11/18 and i was out of town till 18/11/18 so how could i check the product and one i have started using
I didnt find anything intresting so i have mailed mr mohanty and also called mr mohanty as well as byjus team.

Loan from capital flat was not informed from him to me. Which is a big fraud
He has just took signature, front oage was bijus form and i have signed it.

Before selling product he should inform me that it would be loan installment.
Which he has not informed me.

I have called byjus people for returning this product but no reply from you.

Simply i dont want produt

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shikshatiwari1504

from Chennai, Tamil Nadu

Dec 3, 2018

We scheduled a demo for my son for the weekend but the perosn who was supposed to come did not show up. also he is not responding to our calls and texts. kindly reschedule the demo and keep us in loop.

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rajdeepsharma745

from Bengaluru, Karnataka

Dec 3, 2018

I received the tab but the condition in which i received was dampening. it was packed very distastefully, the package was torn and not packed properly. the tab was not harmed but it shows the carelessness.

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Address: Hooghly, West Bengal, 712222

Dear sir,
I the parents of souhardya kar an leagal payer want to cancel the byju's learning courses and return my my kits. From day one i have told that i do not want to take this service. I have connected with your many byju's customer sevices but they do not show me a correct path instead they force me to take this service and they have told that they will give me discount for needy student but from october to december ther are not giving this discount offer instead they are taking emi every month. However my family is facing from economic problems. I have the full prove about all this matter and they have throw me in trap. Now i do not want to take any discount, instead i want to get rid of this service. Hencefore, i feedback this company as a fraud company.
Your faithfully,
Ruby kar.

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radhikajain0512

from Chennai, Tamil Nadu

Dec 3, 2018

My son has ordered a CBSE course set for 9th Std and Byju's have sent him an ICSE one. Kindly do the exchange asap. do not waste any more time that hampers his study time.

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arunendudey69

from Bengaluru, Karnataka

Dec 3, 2018

I got a call from the byjus team and they asked for a demo appointment. i cleared my schedule for them and then they did not turn up for the appointment they only asked for. what kind of behavior is this?

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nainadayal54

from Bengaluru, Karnataka

Dec 3, 2018

What kind of courier guy you guys send. the guy was rude, and clueless of what he was doing. he was manhandling the package.

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ambastha.anita00

from Chennai, Tamil Nadu

Dec 3, 2018

My tab purchased a month ago from byjus is not working properly. it either has some software issue or the malware. please get it fixed. the glitch has been hampering my study now.

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Address: Bijapur, Karnataka, 586103

Website: Byjus.com

Respected sir/mam,

Sir/mam i'm vijay. I have buyed byjus tab contact no.- [protected]. They are saying no you can't return tab. You have agreed to keep it. Sir/mam but they gave me 15 days more to decide and if i feel again uncomfortable then i have to return it but they are now cheating me sir please help me as i was lied while buying also and now cheating me. Sir/mam actullay i'm from poor family background and this if my friend prashant's phone and he is helping me so please help me sir. My aim to crack jee exam and i trusted an educational counsellor and she cheated me and now i'm struck.
I hope you help him to get justice sir really he is from poor background and if you want i can send you his home and family photos.
Thank you sir/mam it's his friend prashant.

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kumradeep

from Bengaluru, Karnataka

Dec 3, 2018

I have been asking for a refund since a year now. kindly initiate the same and keep me in loop aswelll. very bad service

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Hitesh Chimwal

from Bengaluru, Karnataka

Dec 3, 2018

I had asked for refund last year and still has not been processed. what kind of customer service is this?

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Address: 683572

Today morning a person came to my house, with prior appointment. He gave the details and told him i need time to decide on wether to go for it or not.
The person instead on buying i said ineed time to decide.
He just created a scene in front of my wife and 2 children.
I told him that this not the way a bijus representative should be behaving.
I told him i am interested in product.
He even tried to stop me taking the car.
He just blocked the door when my son tried to close the house door.
It is really bad on bjjus.

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srisaket805

from Chennai, Tamil Nadu

Dec 3, 2018

I paid huge amount for Byjus tab and the way it was delivered it to me was not at all acceptable. even after after paying so much they cant even pack a tab right then i dont know what are they doing.

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sharanganesh28

from Chennai, Tamil Nadu

Dec 3, 2018

I have been trying to call the customer care but none of numbers is responsive. no one is picking up the call. really disappointing.

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I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

Dec 1, 2018

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I am cat student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

Dec 1, 2018

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My daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that byjus takes action on this. We want the course to be delivered immediately.

Dec 1, 2018

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I just received the Byjus product. Though I received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic and explained it well.

Dec 1, 2018

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I have purchased byjus product appx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. Please resolve my issue as soon as possible...
Please check you inventory. I really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of.

Dec 1, 2018

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The delivery of the happened last evening we tried to use it today but i find it to have installation issue. The content is corrupt and the video stops after every 10 sec. The amount that we have invested on the product is huge and it is a direct lose for us. Please understand a middle class works very hard to make things available for their child.

Dec 1, 2018

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Kindly keep the customer in loop with the tracking detailswe placed an order for class 6th tab classes, we were promised that the delivery will happen within a week of placing the order but i was highly mistake that i trusted byjus for my son's education. Its been over two weeks and no sign of the tab. You cannot promise me one thing and do the other thing. Unprofessional behavior.

Dec 1, 2018

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I was supposed to get the delivery of the byjus tab which i have ordered in the end of last month within two weeks. That would be the maximum time that the delivery would take, that was promised to me. It has been a month today from the day of ordering the tab and i still have not received it. This is just dampening my excitement of the byjus tab. If your product is good, then please make sure your tat is also good.

Dec 1, 2018

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The tab got delivered to me last week and i have been using it since 4 days and the tab is not working properly. The tab keeps on stopping mid way of the videos. Some of the videos are not working. Some are inaccessible which should not be the case because i paid the whole amount all at once. The point is i have paid the whole amount and my tab is not working. Kindly assist.

Dec 1, 2018

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I had placed an order for byju's tab and recently got the delivery. The tab delivery was done as it was supposed to be. First thing, the outer packaging was in a very bad condition, whole if the outer packaging was damaged which made me worry about the tab inside. I had paid a good part of my money for this and at the very least i expect it to be delivered carefully today ensuring it does not get damaged in transit.

Pay attention to minute details.

Dec 1, 2018

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BYJU's Complaints & Reviews

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BYJU's reviews & complaints page 191

tab not working

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packaging issue

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tab not working

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tab not working

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cancellation of byjus app

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services

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tab course for std 4

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byju' company not taking my cancellation request.

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byjus lied and cheated me.

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misbehavior by salesperson

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hardware/software issue

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unresponsive mentor

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delayed delivery

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packaging issue

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hardware/software issue

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installation issue

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delayed delivery

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delayed delivery

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tab not working

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packaging issue

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