BYJU's Complaints & Reviews

Very disappointed and want to Close account No. TNL[protected] and get refund ₹ 9000

@Kanak @byjus counselor cum sales guy made big big promises. Complete lie.

I am following up you since four days 23th Nov still getting loan processing sms from Capital Float.

As promised by you the account will be immediately closed once we drop an email and get our money back to the account through which I...

I was supposed to get my tab within 15 days from the date of ordering, it has been 20 days now and there is no sign of the tab delivery. I have paid for the tab in full and now i have not received the tab. Let me know if i would be getting the delivery anytime soon or i need to take any harsh steps regarding this. This is not what i expected from such a reputed company....

I am having some trouble installing the sd card in the tab that i purchased from Byju's. As far as I could understand the SD card might have gotten corrupted or there might be some malware, whatever is the case. please get it checked once. this should be corrected soon as it is creating problem/ hurdle in studies which should not be the case.
kindly check and see what is to be done....

Dear sir/madam

On 9th of november, 2018, i visited nearest mall. We were approached by one of the representatives of byju (Think and learn) regarding free counselling for the student. Since it was related to education, two people visited my house on decided sunday, dated 18 nov, 2018. The meeting went on from 8:30 pm - 10:45 pm.

One of them named salman shaikh introduced himself as member from education department....

The tab that was sent to me does not look like a new tab but its an old tab repackaged and sent. I as told i would be getting a brand new tab and that is not case clearly which i can see now. Either charge less if sending an used tab or send new tab. Any which way, make it clear to the customers that such and such is the case. Do not lie and close a sale and then create a bad impression on the customer....

I placed an order for gmat course but i have received is not gmat but cat course. How can anyone goo[censored]p with gmat and cat. I am pretty sure you guys have different people for both the courses.

This has to be sorted with utmost priority that you could give. Time is running out and i dont want to bear the burnt of your goo[censored]p.

Kindly exchange and send the correct product....

Sales representative has recommended the course with verbal commitment to us that we can try the course and if we did not like then it can be returned without any additional charges and we will not even single question on the same.

We have communicated that we can cancel the course any time before ECS transaction.I think as customer, we have made a mistake and consider Byju’s as Professional organization and its customer...

Hi,
I was convinced that the services will be good, i am highly disappointed. The battery drains very fast in the tab, it doesn't work properly. Also the materials and the tab was delivered later than what was promised. There is no responsibility from byjus. I regret that i chose this service. I hope after this complaint they send books and sd card on time and there will be some actions taken for the tab....

I bought the product recently for my son preetham and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue...

Hello team

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.

Thank you....

I received the tab but the sd card is not really working. There seems to be some problem with it and it might be corrupted or something. It would be really appreciative if the company could replace the card with a new one or simply fix whatever problem the sd card has. I have not even used it once because it was not working since day 1. Kindly check and revert as soon as possible....

I had submitted rs. 1000 for tablet program last year due to some reasons i was not interested and asked for refund to your representative. But i didn't received the refund yet.
Its been a year already and its high time it should be refunded. I know it is not a big amount for them to pay attention to this but its till my money i paid for something i did not even use.
Please refund it as soon as possible....

I have never gone through such a bad service till date. Honestly is this company even trying to work or just launching big ads to cover them. I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted the package thinking about the brand and services. But trust me it is good for nothing. After investing money this is the service i get....

I have submitted a down-payment for upsc tablet course. My counsellor is gopaliya and she did not complete the procedure of my study kit. Even she does not answer to my call frequently. It had been past days when i had submitted the amount. I have not received any word on it since then, no confirmation, no tab received yet. Please help me regarding this inconvenience.
Thanking you...

I had bought byju's 9th and 10th standard package for my son and already paid 4 emi of 3500/- each and now i would like to cancel my order with byju. After repeated requests, byju has still not been cancelled my order. I have send many emails to byju's customer care center for cancelling my order but as of date i have not received any positive response from them.in between i started receiving calls from their loan provider capital float asking...

I just received the byjus product. Though i received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic...

I placed an order with byjus on 15th aug. It was already delayed delivery. The product was delivered to me this afternoon. To my surprise when i unpacked it i found the product to be in damaged condition.
My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment...

The byjus premium app needs update. While watching the video i can't go 2 or 3 minutes back it is taking me at some other time. Ex : vector algebra class 12 there is a practice set of 7 hours mobile watching the video let's just say it's 30 minutes i have watched it now i want to go back at 28 minutes but it is not taking me back it is taking me at some other time. Kindly update this....

I have ordered a tab from byjus. It was couriered to me and the way it is packed was very bad. Thankfully there was no damage to the tab but the way it was packed did not guarantee that the tab inside was secure. It is a costly item and we are paying such huge amount for it, so we expect it to be properly packed, assuring it is safely packed. Not at all professional, not expected from such a big brand....

I have been trying to call the customer care since a week and no one is responding on any of the numbers provided. I am tired of trying to reach you guys. This is not done and this is definitely not the way to treat your customers. At the very least when i am requesting you guys for a call back, you guys should call back. No one calls the customer care for fun, i must be having an issue that is why i have been calling....