Claimed

BYJU's Complaints & Reviews

1.7
Last updated Mar 25, 2024
Complaints 4151
Resolved
1425
Unresolved
2726
Quick Links
Statistics
Share
Contacts

File a complaint to BYJU's

Having problems with BYJU's?

File a complaint and get it resolved by BYJU's customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
BYJU's
Customer Service Contacts

BYJU's Phone Numbers

Phone
+91 92 4133 3666
489
642
View all BYJU's contacts

BYJU's Head Office Address

2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road
Bengaluru
Bangalore District
Karnataka
India
560029

BYJU's reviews & complaints page 193

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
krittikasoam
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cancellation issue

Hi, i took these service for my child. He study in 8th standard for learning but even after that he did not show any progress. He failed in 2 subject and i tried to contact the byjus customer center for consulting and return their service. After lots of calls they told me you that you don't deposit money in account. And they were telling we will not cancel that service. After a month i shift my child to another coaching classes for further...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sanskriti97
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

emi cancellation

I would like to inform you that representative of byju company. He came to my home for free education counselling according toi news paper. But the representative sanctioned the loan from capital float and took cash 3000/- rupees. As like he is sell representative not counseller. Capital float also deducted 4444/- rupees on 22/06/2018 while byju closed my facility 11/02/18
Please sir cancel my loan and refund amount....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
singhaniaricha89
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

wrong product

I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
jyo3322
from Bengaluru, Karnataka
Report
Copy

stop emi in capital float

Address:Hyderabad, Andhra Pradesh, 500038
Website:byjus and capital float

Capital float loan id 725113, byjus order number #[protected], we returned byjus content but capital float emi not yet stopped i requested many times, byjus cx service very pathetic, they said 15days observation period, in time i informed to byjus, they said cancelled but i got msgs from capital float my husband is scrolling on me, daily fighting in house, please understand situation do needful, on high priority basis...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
anuragkalia1995
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

not getting the services

As i bought a byjus course, and at the time of selling this product to me byjus team has promised me to provide all the possible services but as i am using there product, i am not getting a good service.
I have raised this issue a no of times but no solution is coming from them. Thats why this is my last resort to make them listen to me.

Its seems like they have taken my money and looted me, cheated me....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sumitgulai28
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cancellation delayed

Very unprofessional behaviour of the whole team. I got a call after i received my kit asking to speak to the kid. But as i am a working person i had told them to call on saturday on a specific time to speak to the kid. But i never received a call from them. The team had told me to return the kit if not interested within 15 days. Don't you think it is their duty to call on the 15th day or before that asking whether to continue or not. But...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Anagha Yalnoorkar
from Mumbai, Maharashtra
Report
Copy

service provided by the team of byju's

Address:410206

Dear sir,
My self vinay yelnoorkar purchased byju's learning app on dated 28 may 2018. After purchasing, the product was not delivered on time same was intimated to the team. After 2 months tab was not working & same was intimated to the team but no response from the team. Also i complaint them about the mentor that mentor is not doing his job or he is not taking care of status of learning of my daughter. But till date no response...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shrutisehgal2503
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

delayed delayed

My daughter i s studying in class 5 and we bought byjus program for her . they promised that the course will reach within 5 days.it has been 10 days since I ordered the course . I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
ankitp08
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

mentor not responsive

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for gmat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
U
udaysingh43
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cancellation delayed

Byjus is a group of fraudster who have swindled me into paying for 4 years course. Their senior executive visited us and forced us to buy the course for 4 years. Although i told him i didn't have the card or cheque to pay he said we could pay through bajaj finance and asked me to immediately pay without delay. After that he said i can cancel if i didn't like it. Since i realised within 2 weeks that this is a complete fraud company, i have...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
ayushi satija
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

return and refund issue

I had purchasd byju's tablet when i was in class 10 for 3 years till i pass classs12 (I am currently in 11). Tablet offers study of science and mathematics subject. I had taken up humanities in class 11 and i will not be studying science and mathematics anymore. I request them to take back tablet since it is not useful to me anymore but they denied. I have no use of tab now and wished for a easy refund. Kindly help...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mittal.0393
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

return and return

I purchased a package of p. C. B. From byju's. Before purchasing product they promised if i don't satisfied with that they will refund my amount within 30 days of receiving product. So i purchased that and i received it. And i am not satisfied with that so i mentioned a complaint of return and refund. One of them from their center told me that their refund team call me within 24-48 hours after that you will dispatch the product. But even...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Amritanjali
from Mumbai, Maharashtra
Report
Copy

teaching

Address:Durg, Chhattisgarh, 490021
Website:Byju's

I want to cancel my agreement bcoz my kids dropping down in their studies by using tablet. Because they are little and no one is there to stay with them in your official time to talk with mentor. The commitment at the time of agreement and the experience both are different. They are failed in half yearly exam result by using your app and also addicted for tablet. They don't want write anything in the copy. So they can get good marks in studies....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
purva.matta12
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cancellation delayed

I have made one time payment of 45000 as agreed. Asked for cancellation of the order. But still emi got deducted. I want my money back and order to be cancelled. Also issue me no dues certificate on priority basis
There was a huge follow up untill i made the payment. But still not received any confirmation about order cancellation. I am very upset because of this. This is inappropriate....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pathakr.uchi
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

money paid but not received

Hi, I bought JEE crash course from byjus. First the guy started calling to take it for 12000 then agreed for 10000 and said pay 8000 for trail of 1 month after that if you like it pay another 2000. After 1 months a guy called and asked for 18000. But after confronting them what they asked is 11000 means I have to pay 3000 instead of 2000. What I think is they are a big fraud! Videos are normal nothing magical happening there! Any way I have...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aniket Gamey
from Mumbai, Maharashtra
Report
Copy

cancellation of course

Address:400060
Website:byjus.com

Hello team,

On 3rd feb 2018, the school had approached by some mr prakash singh (Byju's academic counsellor) visited our house in the month of feb and offered the byju's course from the class 5th to 12th class course. Stating that use the product for a month and if you like it then we can go for the subscription of the course for the rest of the years.
Or if you don't like the product, then you just let us know we will...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
S
smita1113
from Surat, Gujarat
Jul 5, 2021
This thread was updated on Jul 5, 2021
Report
Copy

cancellation my product

Address:Surat, Gujarat, 395005

Dear Team,

I am cancellation your product at month of September, also my all loans provide br bijus, but still my all was not cancelled. Everyday i ma called yoir customer care center your executive was daily tell me my cancellation team was call you at 1 hour. But today is 90th day yoir cancellation team was not call me already 3rd EMI was deducted my account.
my registered mobile no. is [protected]
Loan is...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Soumyajit Bagchi
from Ingraj Bazar, West Bengal
Report
Copy

complaint for refund make delay by your worker

Address:Paschim Medinipur, West Bengal
Website:In byjus complaint site

My name is soumyajit bagchi .I receives byjus product few months ago . I complaints for refund into 15 days I say for it into my chancellor, my study helper person in byjus sangita Roy .
But they can't completed my request
After few 10days later they call me again says for payment then again I say that I was put a cancellation request they questioned me that is you put request for cancelations into 15 days
I say yes...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rashia089
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

return request

Want to return the product of byjus. Bcoz my son is not understanding the byjus learning process.. It's difficult to understand for him so please accept my cancellation request. He cannot understand the learning process of byjus. I did not understand the english language so please take this product back as soon as possible it will be helpful to us......
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gurnanish
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cancellation delayed

I order byjus and got poor feedback from my known contact. I cancelled the order within 24 hours. The byjus' accept the cancellation and send a mail that money will be refunded in 7 days. Today 14 days have passed, the loan is getting approved even though. I told the person that i cancelled the order but they keep on calling and processing next steps.

Today i received a phone to take delivery of tablet....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy