BYJU's Complaints & Reviews

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive rajesh mishra was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

Please assist and close the same at earliest.

I have received byjus product last week. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort. I have almost spent 18 k for the product but do not find it useful.
Please assist to get it resolved

Have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
On 19th sept i received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help. After investing money this is the service i get. What else can we expect from such in-efficient team.

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details

One month ago a woman badgered my into buying the tablet course with the usual last day to avail offer bull. I come from a middle class family and 26k wasn't too easy to pay. But i rushed my parents and we tried paying online but their portal didn't work for three days. They asked us to go to their office which is about 25 km from my house, and we paid. Then the wait began. They said i should have my books and tablet in 7 days. The woman stopped answering my calls, my texts and emails. There was no way i could track my material. I reached to so many employees, each more unhelpful than the rest. I finally found one guy who sort of helped me. He tried contacting this woman several times, but in vain. This is how commercial they're. And i have called, yelled, emailed a hundred times but i still haven't received my tablet. Each time, they have a new excuse. They don't even know where it is. It breaks my heart to see my parents worry about the money.

I am really surprised by the pathetic customer care service that your organisation is offering. Inspite of sending the email below and innumerable phone calls for the past 2 weeks, there has been no action from your end. Not even an explanation why the order was not delivered and why i cannot cancel my order. But yes.. You have not failed to debit the money from my account promptly.

This is very disgraceful for an educational institution to go to this level of money making. I am going to report this with the consumer complaints and the social media and will make sure none of my acquaintances avail your services.

Please cancel my order asap and refund my money.

I have taken the course for class 7th to class 10th! We are not satisfoed with their service and so we dont want to continue this anymore so 15days were over and i was 22 hours late due to a valid reason we had am emergency in our house but out of courtesy they are not even listening to us. Have taken our money and not even replying to us nor calling back. Very disapointed with this behaviour so unpprofessiomal. I am even ready to show them the emergency proof but still not even listening. This is my money how can they be so cruel and i even told them that the amount that i have submitted that they can keep it but atleast dont deduct the other installments and that is for 4 years. Why would i pay for 4years if our student is going in a hostel and they dont allow gadgets there there also we have submitted the amount. Totally stuck in between the situation.

Very disappointed and want to Close account No. TNL[protected] and get refund ₹ 9000

@Kanak @byjus counselor cum sales guy made big big promises. Complete lie.

I am following up you since four days 23th Nov still getting loan processing sms from Capital Float.

As promised by you the account will be immediately closed once we drop an email and get our money back to the account through which I paid. Please cancel the order immediately and return the amount ₹9000/-

Not received the payment yet, once you send the payment, initate pickup as promised by Kanak.

We immedately paid first then got the tab after 7 days, per promise you pay immediately back and get the tab back - arranging a pickup should not be an issue for a branded company like Byjus whose ad are been done by Mr. Shahrukh Khan.

Rgds, Deepak

I was supposed to get my tab within 15 days from the date of ordering, it has been 20 days now and there is no sign of the tab delivery. I have paid for the tab in full and now i have not received the tab. Let me know if i would be getting the delivery anytime soon or i need to take any harsh steps regarding this. This is not what i expected from such a reputed company.

I am having some trouble installing the sd card in the tab that i purchased from Byju's. As far as I could understand the SD card might have gotten corrupted or there might be some malware, whatever is the case. please get it checked once. this should be corrected soon as it is creating problem/ hurdle in studies which should not be the case.
kindly check and see what is to be done.

Dear sir/madam

On 9th of november, 2018, i visited nearest mall. We were approached by one of the representatives of byju (Think and learn) regarding free counselling for the student. Since it was related to education, two people visited my house on decided sunday, dated 18 nov, 2018. The meeting went on from 8:30 pm - 10:45 pm.

One of them named salman shaikh introduced himself as member from education department. He was accompanied by sagar rane, introduced as member from byju. They explained me everything about the product.

After explaining we discussed about the fee structure. The courses provided by him were for std 8/9/10/11/12, in the discounted amount of ₹90, 000. The subjects were physics chemistry biology and maths. They also promised to provide a lenovo tab to my child. My child is in 8th grade. I discussed about my child to them as he is a learning disability and if they have any such course for the same. They denied, fine. But then we also tried convincing them that as per the child's counsellor (Provided by school for ld) we are not going to opt science and maths in 9th and 10th. So i expressed disinterest but they convinced me by saying that to register now and incase he opts for commerce in college we will switch the subjects for him.

All set and done we requested them to give a days time to think. They denied saying the scholarship offer (For discount) might end anyday by tom or day after, after which we shall have to pay ₹1, 10, 000.

So we decided to pay the amount in emi's.
So he requested us to pay ₹10, 000 as initial payment. While paying them we asserted them that we shall take a firm decision the next day and depending on that, we might take a step whether to continue or no. They strongly agreed to it then. After confirming with our counsellor the next day i. E. 19 nov, 2018, we immediately called salman for the refund as we wanted to opt out... But his intentions had already changed. He tried convincing me for better and cheaper rates. Still i was firm on my refund. And after that day he did not even once help me with the refund process.

So we contacted the customer support through their mail id: [protected]@byjus.com. After two days we received a call from mrs. Hena rafi, the manager of byju's, bangalore. Her way of talking was quite considerate. We got a good response from her requesting for fee receipt. We provided her all the details she had asked for. So we thought something would workout. But after that there was no phonecall, no message, no mail from her end too and the refund procedure didn't move ahead.

More to it, salman kept on sending otp messages for confirming some order. I recieved a call on 21st november, 2018, requesting me to give the otp as he can initiate the order of lenovo tab to my place. I denied for sending me any parcel. And that i am not interested in the product anymore. The entire day and the next day i kept on recieving otp msgs.. Which further harrassed me. And on 22nd nov, 2018, to my surprise i get a new message which said, your order has been confirmed. After three days i recieved that order at my door step, but i did not even entertain the courier fellow. Its not his fault. So i handled him politely and sent the parcel back.

From 20th of november to 26th of november, i. E today i have been conversing with them through their support mail id.. As no call worked. This is the email id: [protected]@byjus.com

I fear if this is the case... Then soon people will start fearing education.

Please help me get the money back.

P. S.: as per the terms and conditions provided. The refund request has to be made within 15 days. As per the condition, the payment and registration was done on 18th november and i requested for refund the next day i. E. 19th november. And the funniest part is salman who introduced himself as member of education department has provided an employee id in the fee receipt (In the fee receipt attached)

I also fear if the action is not taken soon they might start deducting the emi amount through bank account. Although i am going to inform about this to my bank too, but i would be obliged if you help me soon as possible in this matter.

Thank you!

The tab that was sent to me does not look like a new tab but its an old tab repackaged and sent. I as told i would be getting a brand new tab and that is not case clearly which i can see now. Either charge less if sending an used tab or send new tab. Any which way, make it clear to the customers that such and such is the case. Do not lie and close a sale and then create a bad impression on the customer.

I placed an order for gmat course but i have received is not gmat but cat course. How can anyone goo[censored]p with gmat and cat. I am pretty sure you guys have different people for both the courses.

This has to be sorted with utmost priority that you could give. Time is running out and i dont want to bear the burnt of your goo[censored]p.

Kindly exchange and send the correct product.

Sales representative has recommended the course with verbal commitment to us that we can try the course and if we did not like then it can be returned without any additional charges and we will not even single question on the same.

We have communicated that we can cancel the course any time before ECS transaction.I think as customer, we have made a mistake and consider Byju’s as Professional organization and its customer policy and what has been communicated by sales representative
But now they are sayiing it is in papers that it is only a 15 days refund policy.
i want to cancel the product

Hi,
I was convinced that the services will be good, i am highly disappointed. The battery drains very fast in the tab, it doesn't work properly. Also the materials and the tab was delivered later than what was promised. There is no responsibility from byjus. I regret that i chose this service. I hope after this complaint they send books and sd card on time and there will be some actions taken for the tab.

I bought the product recently for my son preetham and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

Hello team

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.

Thank you.

I received the tab but the sd card is not really working. There seems to be some problem with it and it might be corrupted or something. It would be really appreciative if the company could replace the card with a new one or simply fix whatever problem the sd card has. I have not even used it once because it was not working since day 1. Kindly check and revert as soon as possible.

I had submitted rs. 1000 for tablet program last year due to some reasons i was not interested and asked for refund to your representative. But i didn't received the refund yet.
Its been a year already and its high time it should be refunded. I know it is not a big amount for them to pay attention to this but its till my money i paid for something i did not even use.
Please refund it as soon as possible.

I have never gone through such a bad service till date. Honestly is this company even trying to work or just launching big ads to cover them. I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted the package thinking about the brand and services. But trust me it is good for nothing. After investing money this is the service i get.