BYJU's Complaints & Reviews

The order numbers are[protected] and[protected]. The total amount paid was 1, 18, 000/- inr. We need an immediate refund.
Hemanth: 91 [protected], came to our home to explain the product. We wanted time to think but he said there is a code generated and can’t wait. Being assured by him that we can cancel within 15days and if we want more time then the mentor will be able to extend the trail to 45days. Even after repeated calls of extension no one responded. We faced so many issues.
1. Tab arrived but the mentor never called for weeks. Even to explain the process o[censored]sage. After repeated follow ups was informed she is either sick or busy with god knows wat.
2. After repeated follow ups all they do is send one email with the study plan.
3. Tab stopped working and there is no response.
Everything we were promised, like regular assistance by the mentor, regular emails with the progress of the children and the assurance of cancellation anytime we want and of the balance refund, nothing happened. Feeling so cheated and regret our decision of paying the money. It’s been 1 month and we want our money back. I wish we could sue u for such mental torture.

The order numbers are[protected] and[protected]. Hemanth: 91 [protected], came to our home to explain the product. We wanted time to think but he said there is a code generated and can’t wait. Being assured by him that we can cancel within15days and if we want more time then the mentor will be able to extend the trail to 45days.
1. Tab arrived but the mentor never called for weeks. Either she is sick or busy with god knows wat.
2. After repeated follow ups all they do is send one email with the study plan.
3. Tab stopped working and there is no response.
Everything we were promised, like regular assistance by the mentor, regular emails with the progress of the children and the assurance of cancellation anytime we want and of the balance refund, nothing happened. Feeling so cheated and regret our decision of paying the money. It’s been 1 month and we want our money back. I wish we could sue u for such mental torture.

I bought the app recently, paying 15000, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will lose interest in such things.

My daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that byjus takes action on this. We want the course to be delivered immediately.

I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive sanjeev mishra was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope the brand ambassador mr shahrukh khan is also listening.

The byjus premium app needs update. I am fed up using it. While watching the video i can't go 2 or 3 minutes back it is taking me at some other time. Ex : vector algebra class 12 there is a practice set of 7 hours mobile watching the video let's just say it's 30 minutes i have watched it now i want to go back at 28 minutes but it is not taking me back it is taking me at some other time. I think the atmosphere a little like youtube where we can go 10 or 20 seconds forward or backward please solve this problem.

I have submitted 10000inr for upsc tablet course. My counsellor did not completed the procedure of my study kit. Even she does not answer to my call frequently. It had been past days when i had submitted the call back request.
I need a mentor to clarify my doubts. Im not geeting any help from the mentor given to me. Please change mymentor. Please help me regarding this inconvenience.

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for 12th classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment as the exams are 2 months away and i haven't received any proper guidance to as to how to go about writing my exams. I hope it is resolved as soon as possible...

I just received the byjus product. Though i received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic and explained it well.

The product was delivered to me this afternoon. To my surprise when i unpacked it i found the product to be in damaged condition.
My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.
Please help us in resolving it asap.

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

Hi, i have moved to sweden in sept'18 and my daughter got an admission in the month of oct'18. My daughter was involved in byju's education in india from 9th till 12th grade. I have informed that in sweden, byju's presence is there and we will be able to support. But i have been not getting any response for last 1 and half month on my email. Today, i received a call from one of support co-ordinator and have asked for the email. But there is no email till now. Are you going to support or going to discontinue and reimburse my amount from sept'18? This is disgusting support from byju's learning.

I have purchased byjus product appx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge... Please check you inventory. I have been calling customer support for a while but to my disappointment nobody is willing to take the responsibility. Pleasse assist

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

Please assist and close the same at earliest.

I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.

I have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
On 19th sept i received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help.

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

Dear sir
I am not satisfied for your representative talking with my wife as a cancellation of BYJUS app . Kindly inform to you plz cancel my loan and cancel of BYJUS app .if your are not cancel byjus application, I will take action against BYJUS .I will not paid further Emi and goes to FIR . Your representative not expliain me properly .He was taken signature with my concern. This is last warnings to you plz cancel loan .
Hope you take positive .
Thanks
SANJIV BORSE
[protected]

Wen counsellor cone for selling byjus to me he told me extra classes will be provided wen we need for any difficulty in Janak Puri or Karol Bagh office. I but from 2 months we call counsellor he can't pick my call or reply only call back and he said he is helpless and told me call u customer care and they told talk to ur councellors Iits waste of my money it's waste product no body can guide my child it's wrong selling product to me and charge money from us and also take it cheque