BYJU's Complaints & Reviews

I am gmat student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

I want byju's to take the tab back and the material too. I paid for maharashtra board, instead of that they have sent cbse board. The materials are of no use anymore to me and my son. I have also called the customer care and the guy who came for the demo class, but no help yet. Lets just be very clear and take your tab back, and give me my money back since you guys are not interested in replacing it with the right product.

Sir i enrolled with your cat tablet programme. Your education counselor told me you will get the order in 1 to 2 days after enrollment. But i did not receive it yet. I am trying to ask your counselor but he is not being responsive after my enrollment. Because of this reason i am not able to start my preparation. I am sure you will find time to resolve this problem in your busy schedule. Thanks

I was convinced that the services will be good, i am highly disappointed and would never recommend byjus to anyone. The battery drains very fast in the tab, it doesn't work properly., i have to follow up since i have paid. There is no responsibility from byjus. I regret that i chose this service. I hope after this complaint i receive my books and sd card on time and there will be some actions taken for the tab.

I bought byjus app. I tried a lot of times, but the tab would not switch on. Initially i thought this was because of low/zero battery charge. I charged the tablet overnight and tried switching it on, the next day. He couldn’t give me a proper answer as to why it does not work. He said sorry and told me this was not supposed to happen. If such things are not taken care of before sending, our valuable time is actually wasted getting things sorted. I have not yet decided what to do.

By jus counslar misguiding me with timing of trial of course.. I think he cheated me.. I return back his tablet imediatly. My child not like use of this type of tution. So i return back his tablet imediatly but. Menter not cancell my course. Its my humble request to you please cancel my course and kindly cancel below invoice capital float loan no na118e[protected] and loan no na118e[protected].. My mentor behaiver is very poor he is not cancelling our course please help me

The order numbers are[protected] and[protected]. The total amount paid was 1, 18, 000/- inr. We need an immediate refund.
Hemanth: 91 [protected], came to our home to explain the product. We wanted time to think but he said there is a code generated and can’t wait. Being assured by him that we can cancel within 15days and if we want more time then the mentor will be able to extend the trail to 45days. Even after repeated calls of extension no one responded. We faced so many issues.
1. Tab arrived but the mentor never called for weeks. Even to explain the process o[censored]sage. After repeated follow ups was informed she is either sick or busy with god knows wat.
2. After repeated follow ups all they do is send one email with the study plan.
3. Tab stopped working and there is no response.
Everything we were promised, like regular assistance by the mentor, regular emails with the progress of the children and the assurance of cancellation anytime we want and of the balance refund, nothing happened. Feeling so cheated and regret our decision of paying the money. It’s been 1 month and we want our money back. I wish we could sue u for such mental torture.

The order numbers are[protected] and[protected]. Hemanth: 91 [protected], came to our home to explain the product. We wanted time to think but he said there is a code generated and can’t wait. Being assured by him that we can cancel within15days and if we want more time then the mentor will be able to extend the trail to 45days.
1. Tab arrived but the mentor never called for weeks. Either she is sick or busy with god knows wat.
2. After repeated follow ups all they do is send one email with the study plan.
3. Tab stopped working and there is no response.
Everything we were promised, like regular assistance by the mentor, regular emails with the progress of the children and the assurance of cancellation anytime we want and of the balance refund, nothing happened. Feeling so cheated and regret our decision of paying the money. It’s been 1 month and we want our money back. I wish we could sue u for such mental torture.

I bought the app recently, paying 15000, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will lose interest in such things.

My daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that byjus takes action on this. We want the course to be delivered immediately.

I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive sanjeev mishra was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope the brand ambassador mr shahrukh khan is also listening.

The byjus premium app needs update. I am fed up using it. While watching the video i can't go 2 or 3 minutes back it is taking me at some other time. Ex : vector algebra class 12 there is a practice set of 7 hours mobile watching the video let's just say it's 30 minutes i have watched it now i want to go back at 28 minutes but it is not taking me back it is taking me at some other time. I think the atmosphere a little like youtube where we can go 10 or 20 seconds forward or backward please solve this problem.

I have submitted 10000inr for upsc tablet course. My counsellor did not completed the procedure of my study kit. Even she does not answer to my call frequently. It had been past days when i had submitted the call back request.
I need a mentor to clarify my doubts. Im not geeting any help from the mentor given to me. Please change mymentor. Please help me regarding this inconvenience.

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for 12th classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment as the exams are 2 months away and i haven't received any proper guidance to as to how to go about writing my exams. I hope it is resolved as soon as possible...

I just received the byjus product. Though i received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic and explained it well.

The product was delivered to me this afternoon. To my surprise when i unpacked it i found the product to be in damaged condition.
My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.
Please help us in resolving it asap.

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

Hi, i have moved to sweden in sept'18 and my daughter got an admission in the month of oct'18. My daughter was involved in byju's education in india from 9th till 12th grade. I have informed that in sweden, byju's presence is there and we will be able to support. But i have been not getting any response for last 1 and half month on my email. Today, i received a call from one of support co-ordinator and have asked for the email. But there is no email till now. Are you going to support or going to discontinue and reimburse my amount from sept'18? This is disgusting support from byju's learning.

I have purchased byjus product appx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge... Please check you inventory. I have been calling customer support for a while but to my disappointment nobody is willing to take the responsibility. Pleasse assist

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

Please assist and close the same at earliest.