Byju's — forced billing to my account and fraudulently selling the product by byju's

Ashwinikrishnaadalela

from Delhi, Delhi

Address:

492/9,2nd floor Shivpuri, Gurgaon, Haryana, Gurgaon, Haryana, 122001

One guy Shashank([protected]) from BYJU's(I hate taking this name also now!!!) called me up about delivering a demo about the product and appointment was fixed and when he visited my place he gave the demo and then started to upsell the product saying take a 15 day trial just and if you don't like it you cancel the thing.
I said I would start may be next year. He forced a 15 day trial to me and asked me to pay which I agreed ok just a matter of a few thousand rupees let me try it.

Post that he got signed certain papers from me and sub sequently a msg came to my wifes mobile that thankyou for choosing loan from Capital first. I got shocked on reading that, but he said its just a formality and if you dont like it, just cancel within 15 days and there will be no loan.

For 15 odd days my kids did not even touch the product and I also called the support to cancel the product but to no avail!!!

on the 14th day I called this guy shashank and he said ok you want to cancel the product? Please mark a mail to me. I did that but there wa no revert, I again called him aying there was no revert. Then he said ok you mail [protected]@byjus.com which I again did, then again there was not revert, and I contacted this person again, then he said ok you mail to [protected]@byjus.com and [protected]@byjus.com, to which i sent email again. Then on the next day I received a mail stating someone would get back to me.

When I called customer support again, they said now 15 days are over so service cannpt be cancelled, still allow me time, I will get details and revert to you. Ever since then Ive been calling these guys speaking to somebody Ms. Vishwarupa Mukherjee, mobile number: [protected] and many more, and got many reverts saying someone will get back to me, but there was no email regarding anything nor did anyone talk to us over the phone!!!

We have been calling effortlessly to no avail and each time we have been told ame killing story that 15 days were over?????? But no body informed us where we need to end the product back so that there was no billing on our account!!!

We spoke to capital first also since January a billing was supposed to start from the 2nd of Feb 19. They aid you get a cancellations mail ent to us and we will cancel the loan thing. But despite numerous calls to these guys...we got no response whatever!!! and Feb onwards they started billing my account on the pretext of product purchased which we never ordered.

I NEED AN IMMEDIATE SOLUTION TO THIS COMPLAINT OTHERWISE I WILL BE COMPLELLED TO TAKE LEGAL AND POLICE ACTION AGAINST BYJUS AND THE COPY OF THE LEGAL UIT WILL BE EMAILED TO YOU!!!

I'm literally sick and tired of this BYJUs. You guys take celebrities to upell your product and then coax people into nuying for 1 days trial and then start billing them fraudulently!!!

NOT DONE GUYS!!!

I need an immediate response to the same!!!

I can be contacted post 4pm on [protected] or [protected].

SOLVE MY ISSUE ASAP.

Student name: Achindra Krishnaa Dalela
Registered number: [protected]
Email: [protected]@gmail.com

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BYJU's customer support has been notified about the posted complaint.

Mar 24, 2019

Updated by Ashwinikrishnaadalela One guy Shashank([protected]) from BYJU's(I hate taking this name also now!!!) called me up about delivering a demo about the product and appointment was fixed and when he visited my place he gave the demo and then started to upsell the product saying take a 15 day trial just and if you don't like it you cancel the thing.
I said I would start may be next year. He forced a 15 day trial to me and asked me to pay which I agreed ok just a matter of a few thousand rupees let me try it.

Post that he got signed certain papers from me and sub sequently a msg came to my wifes mobile that thankyou for choosing loan from Capital first. I got shocked on reading that, but he said its just a formality and if you dont like it, just cancel within 15 days and there will be no loan.

For 15 odd days my kids did not even touch the product and I also called the support to cancel the product but to no avail!!!

on the 14th day I called this guy shashank and he said ok you want to cancel the product? Please mark a mail to me. I did that but there wa no revert, I again called him aying there was no revert. Then he said ok you mail [protected]@byjus.com which I again did, then again there was not revert, and I contacted this person again, then he said ok you mail to [protected]@byjus.com and [protected]@byjus.com, to which i sent email again. Then on the next day I received a mail stating someone would get back to me.

When I called customer support again, they said now 15 days are over so service cannpt be cancelled, still allow me time, I will get details and revert to you. Ever since then Ive been calling these guys speaking to somebody Ms. Vishwarupa Mukherjee, mobile number: [protected] and many more, and got many reverts saying someone will get back to me, but there was no email regarding anything nor did anyone talk to us over the phone!!!

We have been calling effortlessly to no avail and each time we have been told same killing story that 15 days were over?????? But no body informed us where we need to end the product back so that there was no billing on our account!!!

We spoke to capital first also since January as billing was supposed to start from the 2nd of Feb 19. They said you get a cancellations mail sent to us and we will cancel the loan thing. But despite numerous calls to these guys...we got no response whatever!!! and Feb onwards they started billing my account on the pretext of product purchased which we never ordered.

I NEED AN IMMEDIATE SOLUTION TO THIS COMPLAINT OTHERWISE I WILL BE COMPLELLED TO TAKE LEGAL AND POLICE ACTION AGAINST BYJUS AND THE COPY OF THE LEGAL SUIT WILL BE EMAILED TO YOU!!!

I'm literally sick and tired of this BYJUs. You guys take celebrities to upsell your product and then coax people into buying for 15 days trial and then start billing them fraudulently!!!

NOT DONE GUYS!!!

I need an immediate response to the same!!!

I can be contacted post 4pm on [protected] or [protected].

SOLVE MY ISSUE ASAP.

Student name: Achindra Krishnaa Dalela
Registered number: [protected]
Email: [protected]@gmail.com
[protected]@gmail.ocm