Byju's — Fraud & No Refund so far

This is regarding the cancellation & refund request for the payment done towards the course enrolment on BYJU'S platform.

Student name: Krishna Kashyap
Course enrolled for : 3 years course- UKG, Std I & Std II
State of the course enrolment: Bihar
Registered contact number: [protected]
Amount paid: Rs 8000 (As down payment)
Amount paid on: 01/09/2021
Debit Bank account: SBI--Anil Kumar
Mode of payment: Phone pay
Credit bank/Paid to: Axis Bank-- [protected]--Think & Learn Pvt. Ltd.

Reason for cancellation & refund:
The sales representative-- Miss Shrija (Shrija.[protected]@byjus.com), Mr. Ajay Singh, Mr Vaibhav does not even bother to make the customer/parent understand about the complete journey of course enrolment, Terms & conditions before pushing them for the down payment? The sales force do not even know their own organisation's product. The parent was asked to write the consent for debit of fees on the PAN card copy!! Some random customer's PAN details was shared with us just to ask us to take the loan/finance for BYJU'S course!!!
There is no standard ECS form available with Byju's that parents are being asked to sign on any blank paper & KYC is being asked without explaining the purpose? How can I trust that my personal documents will not be misused?