I'm swati, and on june 29, 2019 i ordered a google pay gift card on amazon for rs570. I cancelled the order on the same day, and have also received an email with a reference number, stating that the refund is being processed and that i should receive it by july 4, 2019. However i am yet to receive any refund.
Please help as soon as possible.
Below is the email i received (Dated 30 june, 2019):
Hello,
Your refund of rs.570.00 has been processed successfully on 6/29/2019. The amount should reflect in your account by 7/4/2019.
The authorization code (Refund reference number) for the transaction is[protected].
In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.
Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.
Hope this helps. Thank you for choosing amazon.
Jul 12, 2019
Complaint marked as Resolved Customer care solved the issue on the spot
Canara Bank customer support has been notified about the posted complaint.