Canon India Complaints & Reviews

I had purchased a Canon A460 digital camera which developed some problem with its CCD just before its warranty period expiry date so I got it repaired it free of cost but then within 7 months it developed same problem and as CCD is an expensive part I didn't give it for repair. But now I require it for my sister's marriage and it has been more than a month since I have given it for repair. They promised to repair it within one week but it has been above one month. Now they are not going to repair it on time and I wont be able to use it for the marriage. Even if I ask them to not to repair it, they will charge me servicing amount and tax on it. I am in a fix. What should I do. They don't respond to my calls too.

The Canon Printer Model No. L 11121E LBP 2900 purchased from M/s Lotus Computers, Faridabad against B.No. 1795 dated 07.08.2009 is making noise which printing. Infact this grievance was registered with the dealer two months back who took the machine to be attended by company's representative but no folly could be detected. In order to register my grievance telephone number[protected] was provided by the dealer but it is not working.

HI,

I have purchase the canon printer PIXMA MP287 in june which has some issue related to printing heads.
I have registered the complaint in last week of July (Complaint No :378305). Canon engineer called me sevaral times but each time he failed to visti my home to see the issue. I have called him several times but he didn't picking up the phone also. Engineer Name is Arun :
91 [protected]. This is giving me mental tension as its affecting my work.

Please look into this.

Sandeep Kute
[protected]

Our office is Manjeshwar Grama Panchayat, Manjeshwar, Kasaragod District, Kerala, India 671323. We bought a canon copier in 2008 (Model iR2018N). After the completion of guarrenty period it started to problem to us like paper jam. 10 months ago we replaced machine part of section & film assembly costs of Rs.30000/-. Now again replaced the film assembly in cost of Rs. 9500/-. But the copier is not working the problem is same as earliar. The canon technician from Kannur is came three times to repair the machine. But not suceed to correct the copier. The technicial simply comes and goes. Our office is one of the busiest Panchayat in Kerala. We taking daily hundreds of copies. Now we are in very big trouble. The canon Kannur dealers are not servicing satisfactorily. Hence you are requested to to take action to repair the copier urgently. Otherwise we report the matter to the News Paper & other T V Channels. If we do like you may loss your costumers from attracting. I hope that you may take this matter is very serious one. Contact No: [protected]

DEAR SIR,
IT IS TO INFORM YOU THAT, I HAVE PURCHASED ONE CANON POWER SHOT SX-130,VIDE SL. NO:[protected] FROM ELECTRO SERVICES PVT. LTD, BEJOYDEEP BUILDING, 41,SEVOKE ROAD, SILIGURI-734401,WEST BENGAL,INDIA, TELEFAX:[protected]/2530649.ON 27TH MAY 2011 VIDE TAX INVOICE NO:ESPL/SLG/11-12/0168.
ON 26TH JUNE 2011, WHEN I WANT TO CONNECT MY CAMERA WITH MY LCD, IT HAS BEEN NOTICED THAT THE STEREO AV CABLE, WHICH THEY HAD GIVEN ME WITH MY SET, IS NOT METCHED & I CANT CONNECT MY CAMERA. AFTER THAT, WHEN I CHECKED WITH THE MANNUAL, IT WAS FOUND THAT AS PER MANNUAL, THAT IS “STEREO AV CABLE AVC-DC 400ST” BUT THEY PROVIDE ME AN ORDINARY ONE. ACTUALLY, THEY CHEAT WITH ME OR A CUSTUMER OF CANON.
AFTER THAT, I WANT TO CONTACT WITH THEM, BUT NOBODY WILL LIFT THE PHONE. I AM WORKING WITH LARSEN & TOUBRO LTD, & PRESENTLY POSTED AT DHUPGURI, JALPAIGURI DISTRICT. DUE TO THIS DIRECT CONTACT WITH THEM IS NOT POSSIBLE IN QUICK TIME.
AFTER THAT, I CONTACT WITH CANON CUSTUMER CARE & THEY ADVICED ME TO WRITE A MAIL IN THE PROVIDING MAIL ID:[protected]@COECIPL.COM.
AS A CUSTUMER I FEEL THAT THIS TYPE OF RETAILER SPOIL THE REPUTATION, BUSINESS & CUSTUMER SATISFACTION OF SUCH A COMPANNY LIKE CANON.
PL.HELP ME IN THIS REGARD BY ORDERING THEM TO PROVIDE MY AV STEREO CABLE WITH IN

In addition to this I also inform you that, the memory card (LEXAR-4GB,MADE IN CHINA ) which they provide me with my camera is corrupted at the time on 07.07.2011 at 11.15 am, when i first time connected it to my PC.ACTULLY WHAT THEY PROVIDE ME IN THE NAME OF CANON, I DONT KNOW.

SO,I REQUESTING YOU PL. INQUIRE THE WHOLE THING.

Thanking you & waiting for positive feedback.

WITH REGARDS & BEST HOPE,
GOUTAM GHOSH,
C/O, MR.PABITRA SARKAR,
BDO OFFICE ROAD, OPPOSITE DAKSHINAYAN CLUB.
DHUPGURI, JALPAIGURI DISTRICT.
PIN-735210, STATE: WEST BENGAL.
MOBILE: [protected]/[protected].

DEAR SIR,

I have purchase a canon printer MP-258 , ITEM CODE- [protected]/SKU:001

FROM MNM TRADING SOLUTIONS PVT LTD, THROUGH STAR CJ NETWORK INDIA PVT LTD.

NOW CARTIAGE OF PRINTER IS EMPTY, SO HOW I CAN RESOLVE THE SOLUTION,

IT IS NOT POSSIBLE ME TO PURCHASE A NEW CARTAGE EVERY TIME ,

YOU ARE REQUESTED TO GIVE ME A SOLUTION FOR THE SAME.

AWAITING YOUR FEVORABLE REPLY.

REGARDS,

VIJAY MALJI ( [protected]) /[protected]

INVOICE NO[protected]/5.6.11

Canon LP-E10 Battery fits Canon LP-E10, Canon EOS 1100D, Canon EOS Kiss X50, Canon EOS Rebel T3 digital camera. This replacement Canon LP-E10 battery is sourced directly from the manufacturer and thoroughly tested to ensure it is of the highest quality. It features the latest battery technology and uses A-grade components that meet or exceed the original manufacturers specifications, ensuring that you get to use your camera for longer.
http://www.shopbatteries.co.uk/digital-camera-batteries/canon-lp-e10.htm
http://www.my-batteries.com/digital-camera-batteries/canon-lp-e10.htm

Respected Sir/Madam
i am purchased a printer Model no. CANON MF 4350D Model From INDOTEQ OFFICE AUTOMATION SYSTEMS. This person is cheating me on the printer price. he was taken more money than the company price that is company Actual Retail price is 16,000/- But he is taken 17,500/- please help me on this type of frauds. i was enclosed all the proof files in this complaint.please Help the consumers from these type of Cheetings . this is my E-mail id :- [protected]@gmail.com, Mobile No. [protected]

Dear Sir/Madam


Order no:[protected]
Invoice no:[protected]
Date:22/03/2011
Docket no - DO3707101
Item Code - [protected] (Colour - White)

This is to inform you that, I had placed an order for Canon MP 258Printer . With in a day I received the parcel but as i told by Seller (STAR CJ) that you will get free gift kit along with the Cannon Printer such as Wrist Watch, but i did not received any parcel in the box. I asked courier guy but they did not reply me....

Request you to pls look at this issue as soon as possible....
Awaiting for your positive reply

Yours faithfully, Ganesh Devghare , Nasik...[protected]

Sir,
My Printer ( CANON SELPHY CP 780) worked very efficiently for 4 months after which it showed two lines on the photo which was horrible . I took to the same shop and as it was within warranty, they suggested me to leave machine there for lookout.Now, after near about seven months passed there is no sign of the printer. whenever I visit or call for enquiry , they say its in process.
My decision of going with a product of a reputed company (CANON) proved sorry about myself.It was so urgent for me that I even told them that I am ready to pay the price for repair if it does not come under warranty but very sorry to say.
Here I would like to introduce the name of the shop I bought the machine: KS DIGITAL HUB , OPP. GURUDWARA , SEVOKE ROAD, SILIGURI-734001. PH.[protected] , Mob.- [protected], email- [protected]@gmail.com.
MY INNER HEART STILL RELIE ON THE COMPANY.
WITH REGARDS
PUSHPA STORES, MIRIK
DARJEELING

I HAVE CANON PRINTER MODEL NUMBER MF4350D, FOR WHICH I HAD COMPLAINED IN CUSTOMER CARE NUMBER [protected] ON 15.03.2011 IN EVENING. I WAS IMFORMED MY COMPAINT NUMBER AS 316609. I WAS INFORMED THAT THE TECHNICAL PERSON WOULD CALL WITHIN 4 HOURS.
ON 16.03.2011 AT 10.35AM I AGAIN CALLED THE CUSTOMER CARE WHERE MR SURENDRA SITTING IN SOME DELHI OFFICE PICKED UP THE PHONE AND AGAIN ON MY SAME REQUEST HE INFORMED ME THAT THE PERSON WOULD COME BEFORE 1.30PM . AFTER MANY REMINDERS CANON CUSTOMER CARE IS NOT RESPONDING.

Dear Sir,
I have purchase
CANON DIGITAL CAMERA

PURCHASE FROM: Best Price Zirakpur Chandigarh

I have found damage of my camera’s battery cover lock not work properly so I visited to your customer service center located in Chandigarh with my warranty card and purchase bill.
They examine the camera and say some part of lock was broken so we have to change with new cover and that will be a chargeable and amount is near about 570/- Indian Rs. on one week.
My problem is camera is in warranty period and they claim a charge for repairing.
I ask them after change of cover this type of problem is coming or not.
They give answer that this is the plastic item so we cannot give any guaranty.
That means your quality of this camera is poor?
So I request you to repair my camera in warranty period and don’t claim any charges to me
Please take this matter in priority and reply me by return e-mail as early as possible as I already given my camera to above service station
Thanking you

Regards
Mail ID pratap.[protected]@rediffmail.com

We have purchased the canon Xerox machine No. IRC 2570 in 2006 considering your name Globally of Rs. 3, 50,000/- till today we are not satisfied with machine we are not getting required results the life of spare part and your service provide in Mumbai is very poor.
Sir please look in the matter & give us instant relief from the headaxe, we are fade up with product. Faxtonicks is the only service provide for us & doing maintenances contract.
We Beg at least give our money back with interest or replace existing machine .we will be able to use for architect office.

Dear Concerned!!!

On 8April,2010, we have purchase a photocopier machine model# Canon IR2318L from M/s.Amazing Systems and Technology, Plot No.68, Sector-19, Dwarka (Delhi) Pin110 075. instead of several reminder and calls no one is attending the problems and regular periodic services. An immediate or early action in this regard will be highly appreciated.

Thanks & Regards
Ishwar Singh
Omax Autos Ltd.
Plot No.2,Sector-5, HSIIDC, Bawal
Distt.-Rewari (Haryana)
Mob.: [protected]

karachi techno city service center did not repair the printer during in warranty period. and they said there is no warranty of head. they kept printer 2 week in their hand. our invoice has lost but they told we will repair without it.. now they saying we can not repair that. if you cant repair so please do not cheat the people. we lost our time and money also. we went there 3 time...........

Dear all, pls do not provide ur printer for servicing at the "CANON CARE CENTER, GLORIA SERVICES, PULINATTU BUILDING, 1ST FLOOR, M.G ROAD, COCHIN -15, KERALA, PH:[protected]"..............
We had given a printer "Canon MP 7600" for servicing on 16.09.10, but after 6 months they could come up with a solution even though they are the official canon care center for the kerala region.... the Response ffrom the office is very bad such that we have not heard from the person responsible for nearly 3 month......

Hope u guys are smart enough & will not commit a mistake like us.......
have a gr8 day, dated 09/02/2010.............

Dear Sir
Our earlier reminders has not changed your attitude. We are forwarding this complain to your regional & parent organization.

Regards
Shilpan Ghedia

JOHNSON ELECTRONIC INDUSTRIES
102/103 DEWAN & SHAH IND. ESTATE NO. 1,
OPP. TELEPHONE EXCHANGE,NAVGHAR,
VASAI ROAD (E). DIST THANE 401210.
TEL:[protected], 2391078


On Tue, 08 Feb 2011 08:36:02 +0530 "JOHNSON "[protected]@rediffmail.com wrote
Dear Sir,
We have still not received any answer from your end.
You are compelling us to report to a higher authority or a consumer forum.

Regards
Shilpan Ghedia

JOHNSON ELECTRONIC INDUSTRIES
102/103 DEWAN & SHAH IND. ESTATE NO. 1,
OPP. TELEPHONE EXCHANGE,NAVGHAR,
VASAI ROAD (E). DIST THANE 401210.
TEL:[protected], 2391078


On Mon, 07 Feb 2011 12:53:16 +0530 "JOHNSON "[protected]@rediffmail.com wrote
Dear Sir,
This is with reference to a Canon Scanner 2580 bought for our customer in December 2010.
The said scanner started giving trouble in January & a complain was placed with the supplier namely Netspider Infotech India Ltd on 20/1/2011. Their engineer Mr Sudhir attended the machine on 27/1/2011 & found their was a manufacturing problem & that a complain would be launched with Canon immediately as the machine was under warranty.
The complain was launched on 1/2/2011 by Mr Mishra of Netspider( complain no 299376) , the same was forwarded to us. Our repeatative calls to your toll free number resulted in finally getting the service providers phone numbers ie[protected] &[protected]. When they were contacted they refused saying the complain was from Thane District irrespective it being on the Western Suburban rail line & gave the service providers telephone details ie[protected]. When they were contacted, they also refused said people from Jogeshwari (Mumbai) should attend the problem.
After having a heated argument with the Jogeshwari service provider, they finally deployed their engineer Mr Irfan on 4/2/2011.
After inspecting the machine, the engineer said the machine will have to be taken to their service station. Permission was given & he promised to pick up the machine in the evening. Till date the machine has not been picked up.

Our repeated calls were unattended or unanswered. When The service provider was finally contacted on 7/2/2011 their response was that they did not have a pick up person at that moment & get it picked up in a couple of days.
When your toll free number was again called, the response was that Canon was upgrading my complain.

Sir, I would like to know when is this Scanner going to repaired or replaced ? Almost three weeks have transpired without any solution.

We are sorry to tell you that we are least satisfied with your methods of providing service to your customers.

Regards
Shilpan Ghedia

Mobile:- [protected]

JOHNSON ELECTRONIC INDUSTRIES
102/103 DEWAN & SHAH IND. ESTE NO. 1,
OPP. TELEPHONE EXCHANGE,NAVGHAR,
VASAI ROAD (E). DIST THANE 401210.
TEL:[protected], 2391078

I had purchased Canon Power shot A550 camera for my architect wife to suit her busy schedule on sites and interior works.However, despite putting new batteries the message comes is "change the battery". To this company says to bring the camera to their far flung authorized service centre, which is both expensive as well as time consuming. The company should have given its own so called comaptible cells a a package. My contention is to arrange to pick up the same from the shop I purchased in my local area. Will this great great camera company would listen ?

SANJAY S. SHANBHAG,KARWAR ( Karnataka) tel.[protected], 227444, [protected]

MY PRINTER IS NOT WORKING. INSPITE OF REFILLING THE CATRIGE THE PRINTER IS SHOWING NO INK .THE WHITE LASER LIGHT IS NOT MOVING. NOT EVEN 1 YEAR HAS PASSED OF ME BUYING THIS PRODUCT. PLS IF POSSIBLE SEND YOUR ENGINEER TO CHECK THE PRINTER.

RESPECTED SIR ,
I HAD PURCHASED CANON IR 5000 FROM TRANSTEL COMMUNICATION JAIPUR . FROM MR ANOOP JOSHI . ONE YEAR BACK FOR RS 115000(ONE LAC FIFTEEN THOUSAND ) WITHOUT BILL.
SIR , FOR 7 DAYS I AM KEEP ON TRYING PHONE AND THAE LAUNCHED THECOMPLAIN AND NO PERSON VISITED MY SHOP . SIR I SMS ALSO TO MR ANOOP JOSHI THAT U SEROIUS OF WORK OR NOT . HE MESSAGE ME NO . SIR FOR 7 DAYS COMPLAIN NOT RECTIFIED WHAT U DO U KEEP QUITE OR SPEAK IN ROUGH LANGUAGE . SIR I AHD NOT SPEAK TO MR JOSHI BECAUSE HE IS NOT PICKING UP THE PHONE. SIR IN THAT CASE WHAT SHOULD I DO . I ACANT UNDERSTAND .

THANKS AND REGARDS
SURESH

OFFICE ADDRESS:- (XEROX MACHINE )
MR ANOOP JOSHI
TRANSTEL COMMUNICATIONS
F-174 , GAUTAM MARG
SUMER COMPLEX
C- SCHEME JAIPUR -302005
CONTACT NO : [protected]
[protected]