Canon India Complaints & Reviews

I have a specific complaint about the lady who deals with the customers at Canon service centre located in Charai area of Thane city (Maharashtra). I deposited my camera on 11th June 2015 and received it on 25th June 2015. My complaint ID is CD[protected] Here are the two issues: 1. Not calling up the customers: This has happened two times with me so far. I have never been informed that my camera has arrived at Thane branch. There's no system or a procedure. The staff doesn’t follow the protocol. While depositing the camera, I was told I will called but it never happened. I receive text message from Canon that the camera is ready, but when I call Canon service centre of Thane, I am told the camera has not arrived. Only after I insist them to look for it by proving my Call ID, then I am told that the camera had arrived. Why a customer needs to so much of a followup? 2. Complete arrogance and non-professionalism: When I deposited the camera on 11th June 2015, the lady at the service centre told me that the charges will be 2500 INR + 14% service tax. When I went to collect it on 25th June 2015, I found out that only CMOS was cleaned and I was charged INR 1140. I asked her why is it lesser than the original estimate. Now I don't have problem being charged less, but I wanted to understand the reason. To my question, she started acting weird. She was arrogant. She told me that 1140 was for the CMOS cleaning (because it was written on job sheet) and that the actual reason is known to people who do the servicing of the cameras. She clearly said she has no idea why the camera only received CMOS cleaning and not an extensive servicing. I wasn’t satisfied with her answer because at the time of depositing the camera I had asked for a full servicing to be done. She annoyingly asked me if I want to clarify the details with the people who do the camera servicing, to which I said yes. So she made a call displaying great difficulty and frustration, and handed over the phone to me. The person on the other side explained me the problem. I got convinced with his explanation. He told me that since there was no other problem to my camera, CMOS cleaning was the only thing needed to be done and that is why I am charged only 1140. It sounded fair enough. So we ended the call and when I gave money to her, she pulled it showing her arrogance one more time. I told her that this is not a way to deal with customers as I was leaving and she sarcastically remarked “thank you, sir". The lady and the man on the phone said similar things. However, I have no idea what was the lady’s attitude all about. We customers have right to ask questions. I have right to know why my camera only received CMOS cleaning, and why didn’t get extensive cleaning/servicing as I had requested in first place. As a representative of the Canon company, the lady should have had knowledge about it and should have explained it to me with some decency. If she didn't know, she should have asked someone from her team (which she did), but the way she did it was really not professional. I want Canon India to take strict action against this lady. The employees who collect our cameras may not know the technical details, but they should at least be aware of the services given to each customer. The least they can be is be polite and act professional. Out of all the worst consumer experiences I have had, this one surely makes it to the top. I’m really disappointed with Canon’s after-sale services.

Service engineer has done wrong installation of my new printer MP287, HADY73788. I want to replaced printer.

Dear Sir i brought a conon printer Model no : canonPixima MP 287 now the printer is not work properley. maxium times the i get empty paper .so i contact to coustmer care to get service it but the coustmer care people not respond properley he asks my area after then we don't service in your area. what can i do intially i brought they told me on site warrenty and service. so please service my printer, iam a regular coustmer . sir please help me

Sir, I have Purchase a Canon Pixma Mp-287 printer S.No.-HADY62276 with in tanks from Prime Technologies 77-A Kedarnath Marg, Daryaganj, New Delhi-02 on 29/5/15. It is regret to inform u that it is not istall till now dated 1/6/2015 after so many calls. Thanks Anil Jain A-48, Main Road, Kaithwara Delhi-53 Mob. [protected] [protected]@gmail.com

Our office is having a Canon 2420L Printing & Copier machine, which have been procured in the year 2013. Now the machine is not working properly due to lack of servicing. Gear has got damaged, making noise, toner is spreading out from the cartridge, printout receiving in bad quality, the top unit for scanning & two side copy is not working. Please provide service & rectify the said problems at the earliest. Estate Management Unit (R&D) Defence Research & Development Organization Ministry of Defence, Airport Complex, JAGDALPUR - 494001 Ph.[protected]

We have purchased a canon printer. It is not working. All things are ok but it is not accepting paper. Please take it into your consideration as soon as possible.

Hi, i am a professional wedding photographer and i bought a new canon 6d with 24-105 lens on 6th of April 2015. But i find a lens communication error in 9 days after buying it. Unable to take photographs with this error. Have been booked for wedding shoot cant wait for company procedure. Plz do the needful.

HI Team, I have purchased the canon 600D from image store on April 2nd 2015. They have given the bill and dedcuted the amount also from my account. But now they are telling that they dont have the product. They will refund the money. I have my brother marriage on Monday 6th April. I dont have any idea when the refund money will be credited. Please help me. Regards, Kiran

Hi, I am a professional photographer and I have been using your cameras and accessories for quite a long time now. I recently bought a Canon camera ( Model :5d mark 3). But this is showing "Lens Communication Error " all the time. I had it serviced once. The error disappeared for some time and it has started popping up again. I am unable to take photographs because of this error. This is impacting my job very badly. Please help me get this rectified. My address Bittu Babu Embees studio Mulanthuruthy P.o Ernakulam Kerala Mobile +91 [protected]

I brought Canon 1 DX model on 9th August 2014 which is very costly and so called tough model as per company. I got one problem with camera few days back so i send it to service center because camera is still in warranty period.Few days later i got message from canon company that repairing cost is around 87000 INR.This was the first issues i faced as a camera in still warranty period and i need to pay 87000 INR. Second thing when i went to collect the camera there was big crack on my camera means camera was misshandeled by the company. Model Id Of camera :[protected] complaint Id : CD 46 9069

Behaviour was too bad and insulting in the Canon-ImageSquare showrooms of Nager Bazar and South City mall. They called us and then insulted badly, just because we asked them to show a model (Canon-600D) and a lense, but haven't bought it. I think some steps should be given. They can't force a customer to buy a product, they r bound to attain customers and show some models, and they can't insult customers if they don't buy that product from their showroom.

Dear Sir, My Name is P.Chandra Haas, Reporting you that I had purchased a Canon EOS 1200D Camera with 18-55mm and 55-250mm on 17/10/2014 amounting Rs. 26018.online purchasing in ebay.in with Bill no.ESDC18114 Tin no. [protected], Order no. [protected]. I had a problem regarding the camera lens which i placed a complaint on 6/11/2014 but the issue was not solved, later again i raised a complaint at service group Microlion computers Vijayawada, venkata balaji towers, Opposite Modern Academy College, Jemmichettu Center VIjayawada- 520010, Andhra Pradesh, India. Contact- [protected]. Hence i request you to take immediate action on my complaint do the need. Note: Details of Camera Model name:EOS 1200D Model Description:DSLR Product Serial No:[protected] Service TYpe: Warranty With Regards, P. chandra Haas Eluru, West Godavari Dist, Andhra Pradesh. 534002 Mobile: [protected] [protected] E-mail: [protected]@gmail.com

CANON PRINTER MP 287 914498b0402ad"21"handy 24979 Purchasing date 29-April-2014 Invoice No. SCC/014/015/005112 Buyer STAR COMPUTERS CARES Shop:14, Site No. 1 DDA, GURUHARKISHAN NAGAR, NEW DELHI-110087 Phone No. [protected] Email id:- [protected]@gmail.com Second Co, plaint Date is =[protected]

Dear Concerns, This is to kind under notice to you that, It was started from the day when Mr. Puneet Bhatnagar joined in Canon with BPO division. He always use the unprofessional language with male or female staff while discussing on official matters in meetings and on shop floor.It was my worst experience with a BIG brand NAME "CANON INDIA (BPO Division) ".I was working with canon india since last 1 year( Now resigned) although all staff were supporting me but suddenly Mr. Puneet Bhatnagar came into the picture and things got changed in a negative impact of all employees BPO division . We had already highlighted the same to senior management of Canon. Someone concerned person came and investigate all the concern but there were no result .

Hello Sir/mam, I bought new canon multifunction inkjet printer on 13/11/2014 through flipkart website. When I received order and opened eagerly, but it/s not worked. So, I contact customer care member and complaint about printer not working. After that customer care member contact me on 14/11/2014 and they say wait for two weeks to solve your printer problem. But still now I got no response from your side. You should take necessary steps to solve my issue immediately. My complaint register number is 1047015. Service center member say your printer unit has to be fault and we order new one and wait up to two weeks. But I need printer for my project work, for that particular reason I bought canon pixma MG2570 all in one inkjet printer. Inkjet also be wet soon. So, please immediately take necessary steps to solve my printer issue.

This is to bring to your kind notice that we have purchased one Canon IR 2420L Printer on 23/04/2012 from NIHARIKA BUSINESS PRIVATE LIMITED, located at 5 A.J.C. Bose Road, Kolkata - 700020. Below are those details: Name of the Customer : Mrs. Shila Mukherjee. Address : Flat No 3B, Snigdhaneer Apartment, Balia, Garia Station Road, Kolkata - 700084. Particulars of the Machine : Canon IR 2420L Printer with Voltage Transformer. Serial Number : HWJ10194. Price of the Machine : Rs. 60, 320. TAX Invoice Number : 015/12-13. We purchased this machine for our Business purpose. Since January'2013, we are facing problem with the machine and its parts. Those problems were: 1) Ink not flowing properly. 2) Paper getting jammed inside. 3) Prints were too light and were not properly visible. 4) Black shades were coming on all prints. We called up Mr. Abhijeet of Niharika Business Private Limited to notify about those issues. He referred the name of Mr. Ahmed Hossain. We called Mr. Ahmed and he checked the machine of 31/01/2013 and charged us Rs. 500 towards Service Charge. According to him and Mr. Ahmed, he is from Canon. Mr. Ahmed gave us the hope that those issues will not be coming anymore. Unfortunately, those issues came up again in the month of May'2013. We called up Mr. Ahmed. Surprisingly he behaved too rudely and expressed his disinterest to check the machine again. We notified the same to Mr. Abhijeet of Niharika Business Private Limited and informed about Mr. Ahmed's attitude. We were forced to keep our business closed for 7 days as Mr. Abhijeet also expressed his disinterest to help us. After 10 long days, Mr. Abhijeet informed us about Mr. Joydeb, who according to Mr. Abhijeet is also from Canon. Mr. Joydeb checked our machine on 04/07/2013. He asked us to replace the Film of the machine and charged us Rs. 400. We asked him to change the Film but according to him he was not carrying the Film on that day. He again visited our place on 13/07/2013. He charged us Rs. 350 for the Film which actually costs Rs. 310, which I came to know after I dialed Niharika Business Private Limited. Not only that, that day also he charged us Rs. 300 towards Service Charge, which he could have adjusted with the other day as he was not carrying the Film last day. That was his fault. When we asked him not to charge us withn Service Charges, he and his assistant reacted violently and behaved very rudely. He even tried to break the front portion of our entrance when we showed our disinterest to pay him the Service Charge. We were forced to pay. Only word that came out of his mouth after receiving the Service Charge is that the machine will be fine now and we won't face any issues anymore. Same old problems, crept up again after 6 days. When we called up Mr. Joydeb, he never picked up our call. Mr. Abhijeet too was not ready to respond to our calls. When we first took the machine on 23/04/2012, a person named Mr.Biswajit Gupta came to meet us and assist us with the functioning of the machine. That time he confirmed that he is a Service Engineer attached with Canon only. As we were not getting assistance from anyone, so we called him for some help. He instantly showed his interest to check our machine. He never confirmed over phone that he will meet us for a Service Call. He checked our machine on 21/07/2013. According to him the Drum of the machine need to be replaced. Without doing anything, he charged us Rs. 500 towards Service Charge. He also assured us that machine is fine, though same old problems exists. So, we have paid Rs. 1700 [500+400+300+500] since January'2013 out of which Rs. 1200 only in July'2013. IS THIS JUSTIFIED? WHY HAVE THEY ALL CHEATED ME.? After investigating, I found that Mr. Ahmed, Mr. Joydeb, Mr. Biswajit, they all belong to AIRCON COMMUNICATIONS, located at Tivoli Court, Flat No. 95, 1C, Ballygunge Circular Road, Kolkata - 700019. From this scenario, I hope that it is clear to you HOW I AM CHEATED BY SO CALLED SERVICE ENGINEERS. Like this instance, they all must be cheating other customers, pretending to be Service Engineer of CANON. As per our part goes, NONE OF THOSE PROBLEMS HAVE BEEN SOLVED. STILL I AM FACING PROBLEM AND THERE IS NO ONE TO HELP ME. PLEASE HELP ME AS I HAVE PAID SO MANY TO ALL OF THEM BUT STILL MY ISSUES ARE UNRESOLVED. PLEASE GRANT ME JUSTICE. WHY AM I CHEATED BY YOUR PERSONS????? CANON, AIRCON, NIHARIKA ARE ALL CHEATS WHO ARE ONLY BOTHERED TO SELL, NOT TO GRANT PROPER SERVICE.. BEWARE OF THEM ALL AS THEY CAN ROB YOU ANYTIME.. NOONE SHOULD BUY XEROX MACHINE OF CANON...

I have purchased a Canon 1200D Dslr 3 months back. And i wanted to attend the complimentary training given to the new Canon users so i signed up to the Edge site but uptill 1.5 month it doesnt allowed me to login due to some technical falut on Edge Canon Site. after so long it got rectified so i tried registering my product and till now that is 17 Nov 2014 the Canon technicians are without any resoution to my problem. its been around 3 months now i am trying to register myself on Edge site so that i could attend the training. A very Nonsense site and poor pathetic service by Canon. Would never recommend Canon and the products to anyone if they doesnt give me the resolutions and also the early complimentary classes before December 2014 ends because its becoz of Canon guys i am not able to attend sessions uptill now

I have bought a Canon PIXMA MG2570 All-in-One Ink jet Printer on 09/09/14 and I have registered for PIXMA UCB Duffel Bag Offer on 20/09/14.I got a mail from team and it offers that UCB Duffel Bag shall be shipped within a time span of 45 days from the date of form submission.The Unique Code is: YTE2dTE2. But I didn't receive any further information regarding this offer..After contacting the customer care on 01/14/2014 they said that the they have already sent the bag via blue dart courier and that return back because blue dart can not deliver the product for that pincode...But at the time of dispatch canon or blue dart didn't give any message or any detail of shipment..Apart from that there is blue dart courier service is available for that pincode.After that, They asked me to give an alternate adress so that they can deliver the product..I gave them another adress..But they didn't reply to me.I think canon team try to cheat me by giving false information.. When I tried to call their customer care number they didn't pick up the phones..

haii I am Gurdeep singh from villege jandiali near kohra at main chandigarh road. i ordered a canon printer pixma MG2570 with one bag and pair of speakers but they send only printer and speakers.i complaint many times but nobody take serious i am totally frustrated from this thing.about this careless behaviour. my order number is [protected]. i requsted to send this bag to me.Anotherwise i complaint in consumer court regarding the poor services.

I purchased a Canon Pixma E510 recently from Amazon.in. When I received the printer and tried installing it It showed error and I had to send the printer to Jodhpur which is 200 Km from my location (Barmer) and is the nearest service centre too. It got repaired and worked well for a short while and then showed error P2E. I called the service centre and the guys told me to send the printer back to them. They told my guy to keep the printer and they will contact me when the printer is repaired. I got no call for 20 days and when I got the printer collected after 20 days and saw it in Barmer, Rajasthan it was full of scratches and even an OK was scratched on the body. I have taken the pics and am really sad to see my printer this way with multiple scratches. Also the prints are coming distorted. Please see if something could be done as I am an armed forces personnel and have bought the printer from my hard earned money. My contact details are as under, Major Nimesh Tilani GM-7 Mahaveernagar, Near Doordarshan Colony, Behind Adarsh Stadium, Barmer, Rajasthan - 344001 Mob no -[protected], [protected]