Canon India Complaints & Reviews

Dear all, pls do not provide ur printer for servicing at the "CANON CARE CENTER, GLORIA SERVICES, PULINATTU BUILDING, 1ST FLOOR, M.G ROAD, COCHIN -15, KERALA, PH:[protected]"..............
We had given a printer "Canon MP 7600" for servicing on 16.09.10, but after 6 months they could come up with a solution even though they are the official canon care center for the kerala region.... the Response ffrom the office is very bad such that we have not heard from the person responsible for nearly 3 month......

Hope u guys are smart enough & will not commit a mistake like us.......
have a gr8 day, dated 09/02/2010.............

Dear Sir
Our earlier reminders has not changed your attitude. We are forwarding this complain to your regional & parent organization.

Regards
Shilpan Ghedia

JOHNSON ELECTRONIC INDUSTRIES
102/103 DEWAN & SHAH IND. ESTATE NO. 1,
OPP. TELEPHONE EXCHANGE,NAVGHAR,
VASAI ROAD (E). DIST THANE 401210.
TEL:[protected], 2391078


On Tue, 08 Feb 2011 08:36:02 +0530 "JOHNSON "[protected]@rediffmail.com wrote
Dear Sir,
We have still not received any answer from your end.
You are compelling us to report to a higher authority or a consumer forum.

Regards
Shilpan Ghedia

JOHNSON ELECTRONIC INDUSTRIES
102/103 DEWAN & SHAH IND. ESTATE NO. 1,
OPP. TELEPHONE EXCHANGE,NAVGHAR,
VASAI ROAD (E). DIST THANE 401210.
TEL:[protected], 2391078


On Mon, 07 Feb 2011 12:53:16 +0530 "JOHNSON "[protected]@rediffmail.com wrote
Dear Sir,
This is with reference to a Canon Scanner 2580 bought for our customer in December 2010.
The said scanner started giving trouble in January & a complain was placed with the supplier namely Netspider Infotech India Ltd on 20/1/2011. Their engineer Mr Sudhir attended the machine on 27/1/2011 & found their was a manufacturing problem & that a complain would be launched with Canon immediately as the machine was under warranty.
The complain was launched on 1/2/2011 by Mr Mishra of Netspider( complain no 299376) , the same was forwarded to us. Our repeatative calls to your toll free number resulted in finally getting the service providers phone numbers ie[protected] &[protected]. When they were contacted they refused saying the complain was from Thane District irrespective it being on the Western Suburban rail line & gave the service providers telephone details ie[protected]. When they were contacted, they also refused said people from Jogeshwari (Mumbai) should attend the problem.
After having a heated argument with the Jogeshwari service provider, they finally deployed their engineer Mr Irfan on 4/2/2011.
After inspecting the machine, the engineer said the machine will have to be taken to their service station. Permission was given & he promised to pick up the machine in the evening. Till date the machine has not been picked up.

Our repeated calls were unattended or unanswered. When The service provider was finally contacted on 7/2/2011 their response was that they did not have a pick up person at that moment & get it picked up in a couple of days.
When your toll free number was again called, the response was that Canon was upgrading my complain.

Sir, I would like to know when is this Scanner going to repaired or replaced ? Almost three weeks have transpired without any solution.

We are sorry to tell you that we are least satisfied with your methods of providing service to your customers.

Regards
Shilpan Ghedia

Mobile:- [protected]

JOHNSON ELECTRONIC INDUSTRIES
102/103 DEWAN & SHAH IND. ESTE NO. 1,
OPP. TELEPHONE EXCHANGE,NAVGHAR,
VASAI ROAD (E). DIST THANE 401210.
TEL:[protected], 2391078

I had purchased Canon Power shot A550 camera for my architect wife to suit her busy schedule on sites and interior works.However, despite putting new batteries the message comes is "change the battery". To this company says to bring the camera to their far flung authorized service centre, which is both expensive as well as time consuming. The company should have given its own so called comaptible cells a a package. My contention is to arrange to pick up the same from the shop I purchased in my local area. Will this great great camera company would listen ?

SANJAY S. SHANBHAG,KARWAR ( Karnataka) tel.[protected], 227444, [protected]

MY PRINTER IS NOT WORKING. INSPITE OF REFILLING THE CATRIGE THE PRINTER IS SHOWING NO INK .THE WHITE LASER LIGHT IS NOT MOVING. NOT EVEN 1 YEAR HAS PASSED OF ME BUYING THIS PRODUCT. PLS IF POSSIBLE SEND YOUR ENGINEER TO CHECK THE PRINTER.

RESPECTED SIR ,
I HAD PURCHASED CANON IR 5000 FROM TRANSTEL COMMUNICATION JAIPUR . FROM MR ANOOP JOSHI . ONE YEAR BACK FOR RS 115000(ONE LAC FIFTEEN THOUSAND ) WITHOUT BILL.
SIR , FOR 7 DAYS I AM KEEP ON TRYING PHONE AND THAE LAUNCHED THECOMPLAIN AND NO PERSON VISITED MY SHOP . SIR I SMS ALSO TO MR ANOOP JOSHI THAT U SEROIUS OF WORK OR NOT . HE MESSAGE ME NO . SIR FOR 7 DAYS COMPLAIN NOT RECTIFIED WHAT U DO U KEEP QUITE OR SPEAK IN ROUGH LANGUAGE . SIR I AHD NOT SPEAK TO MR JOSHI BECAUSE HE IS NOT PICKING UP THE PHONE. SIR IN THAT CASE WHAT SHOULD I DO . I ACANT UNDERSTAND .

THANKS AND REGARDS
SURESH

OFFICE ADDRESS:- (XEROX MACHINE )
MR ANOOP JOSHI
TRANSTEL COMMUNICATIONS
F-174 , GAUTAM MARG
SUMER COMPLEX
C- SCHEME JAIPUR -302005
CONTACT NO : [protected]
[protected]

I have purchased Canon iX4000, 2 yr back. it was working properly since december 2008 till september 2010.
but all of sudden the Printer Head got corrupt and it started giving incomplete prints.
i immediately approached to Compro Computer, Nehru Place, where i got it serviced for Rs 331/- and they told me to change the Printer head for additional Rs 3600/-. it took 7 days to them to arrange the Printer head and substituted on my printer but at last they gave me printer in proper working condition on 26th September2010.
Now after using the printer barely for 30 days the Printer head again got corrupt and it started giving me the same problem i faced a month back. when again showing and getting it serviced from Compro Computer for Rs 331/-. it on 09th Novemeber 2010. this time printer works for 14 days and today[protected] the same problem arising again.
Please do needful.

I purchased a digital cam a110 IS from IIIrd eye, Banjara Hills Hyderabad on 15-09-10. It is under warranty for a period of 2 years. Recently It developed a snag and lens is not opening up. I took it to IIIRd eye for repair, but they first insisted that it is a case of mis handling, which is not the case.After insistence, they took it. on 21st with job no.4022, they told it will be done in 3 to 4 days. but everytime i am calling them, they are saying it is with company. they are not giving proper feedback. Please try to expedite the same. I purchased this during last devali for rs.10000/-, I wish it would be back by atleast this devali

This office has purchased printer all-in-one model MX-328 on 15 Sep 2009. But the printer was repaired twice and even of that the same is not working properly. (Nature of repair-replacement of board). Still the fax is not funtioning with the machine. Being a govt office it is very essential to have a fax machine ready at any time. we need a repalcement at an earliest date.


1 Kerala Artillery Battery NCC
Dharmadam, Thalassery
Phone[protected]

I had bought a D-SLR EOS1000D . The camera serial number is [protected]. I had bought this on the 23/6/10. I registered it on the canon site on 24/6/10(CIPL[protected]. I was told by Mr. Lalit at Joshi& sons in sector 18 Noida store that once I register, I will receive a free carry bag from the company which would be sent straight to my residence. Nothing seems to have arrived .Could you please confirm if the bag has been sent or not, or else please follow up with them and let me know. I tried calling but there was no help. I am planning to open a legal file for this. If anybody has any complaints regarding the same please leave your name and number as a reply

My Canon 40D camera is just out of warrantee & at 9000 photos and the shutter has gone. Photo Digital World where I baught the camera say I was unlucky & they approached Canon to replace the shutter for me -free of charge. Canon refused & said it's not under guarantee. It's now going to cost me about R2000 to fix. This camera let me down whilst shooting a wedding. I have also baught a 5D II and I'm beginning to wonder if Canon is really all it claims to be! I just think their attitude ***** especially as this camera is still practically new - and I treat my equipment with great care. I have a good mind to go onto various camera sites and warn people about the Canon shutter problem and Canon's total disregard for customer service or customer relation. Guess what my next camera is NOT going to be. Now I understand why people pay more for NIKON - because they actually provide customer service to their customers!

Dear sir,
I purchased a canon lasershot LBP 3018 B printer on 02 December 2009 vide invoice no. 3985 ( I.T. PARIDISE, Bhilwara). Product sl. no. META 202178. Printer doesn't switch ON. Upon contacting authorised Dealer they asked to bring the printer to their showroom. Itook the printer to their show room two times in a month but problem remains sam. Now third time I took the printer at their showroom.Will it possible to change the printer with another new pc.

Hi,

I had purchased a printer through online shooping from indiatimes, still I am awaiting the delivery of the same, as its mentioned you delivered the product with in 7 days of ordering, that means i can expect the same will be delivered between thursday & friday as my date of purchase was 10th july 2010, order no[protected].

I had spoken to your executive ( Ms.Monika ) as per her information the same will be delivered by next friday 23rd july 2010 which is 7 days beyond your mentioned delivery time.

I think this is not a good process which you follow either you put the visible time limit in which you can delivered the product or leave it blank.

Waiting for a positive & prompt response from your end.

Regaeds

Neel Kamal
[protected]
[protected]

UTI Technology Services Ltd.
PAN Department- (2)

Plot no.3, Sector No-11,

C.B.D. Belapur,

Navi Mumbai- 400614.
Contact no. :[protected]
Fax no. :[protected]/1099


Hi Mr. /Miss / Mrs.

I have applied for Pan card on 27th Mar ' 2010 , name : PANDEY SUMAN RAJEEV , application sr no : "[protected] " & coupon no : "[protected] " however have not yet received the pan card.

I have received Pancard no # BGQPP5575E over telephonic discussion & they confirmed me that they had courired the same by speedpost long back (Article no # A[protected]IN), but the same has been returned to Mumbai office due to address not traceable. I would request you if there is any issue with address then please send my Pancard no # ( BGQPP5575E ) to my husband name Mr. Rajeev Kumar S. Pandey ( contact no # [protected] ) on his official address as given below.

Address #

Canon India Pvt. Ltd.
3rd floor, centre point bldg,
Above Stantard chartered bank,
S.V.Road,( Juhu Road Junction),
Santacruz-west.
Pincode: 400054.


Your’s Faithfully





(Mrs Suman R. Pandey)

No Response from the Branded People....
Ours is a 3star Hotel in Indiranagar, we have a canon printer Image class MF4350d, which prints the page totally black, we lodged a complaint to the toll free number [protected]. we have recieved a complant number 201112. on 13th of April 2010. they gave us their Technical teams tel # [protected], one Narasimha Shasthri, when called him he inturn gave another number, his engineer, Sabir- cell# [protected], who said the complaint is due to a two pin cable, so adviced us to change this to a three pin cable,. (never understood the logic). but we changed ,. but the problem remained the same.. today when we called Mr. Narasimha shastri, he never picked the phone,. so called his engineer sabir, he disconnected the phone,.doesn't want to listen.. so again called the toll free,.. so one Sandip picks the phone, when told him about the complaint, he said to call tomorrow, so when i got a little hard on him and asked him to escalate the call to his superviser, he placed me on hold and got back saying, please call this # he is our manager,. one Baiju Nambiar and the number is [protected], and cut the phone immediately, no curtsy,. ok i understand how the call center guys behave... so tried calling this number... it says this number doesnot exist.... So..CANNON PRINTERS now You tell me what should i do... this machine which is under warranty, just brought two months ago..... My BP is rising... and you are responsible for this...

Dear Sir,
I had bought a DC 320 Camera from Great Eastern Appliances Pvt Ltd, 2, G.T.Road, (Kheya Ghat), Uttarpara, Hooghly, 712258 on 08/09/2008 by cash downpayment of Rs 7336.00 EMI of Rs 1834.00 in 8 instalments.(Finance Challan UPFCH no-007 dtd 08/09/2008and MR No - UP/CMR000565/08-09 and UP/CMR000547/08-09).

The said loan was cleared in the month of May 2009.

But I have not yet recieved a loan clearance cretificate.

Problem had arisen when I had applied for a personal Loan from UCO bank, Bally.

I was informed that the CIBIL report showed that I still have 2 outstanding loans with Bajaj Auto Finance. This caused problems in getting the personal loan.

Meanwhile I have bought Godrej Refrigerator (GFE25BY) through finance by cash downpayment of Rs 6335 on 10/10/2009. The EMI is Rs 1167 for 7 months.(Finance Challan no- UPFCH no-358 and MR no-UP/CMR/2542/09-10.
Kindly issue me a clearance certificate as per statutory provision laid down by the RBI, Govt of India and do the needful to make necessary rectification in the CIBIL Data.
This is urgent and may kindly be taken care of without any delay.
Thanking you.

Yours sincerely,
Abhijit Mukherjee
Email [protected]@gmail.com
Res add- 18, Br B, GTRoad
Mayfair Westend, Flat no -201
Bhadrakali, Hooghly

The optical unit of my canon Digital Camera power shot A460 recently got defective just after warranty period of 2 years. The repair cost of the same is Rs 1868.00 by the camera service centre. They will replace the defective parts but will not give any warranty for the replaced parts. Only 1 month service warranty i.e labour charge will be free for 1 month. If after paying Rs 1868.00the replaced parts again fails in day or two the company will not be responsible . Can a brand like canon refuse to give any warranty for the spare parts when the same is covered during the warranty period of the camera.
What is the average life of a Digital camera.? What is the meaning of Brand?

sir mera canon printer pixma 145 hai. mere printer main eror code aa rahi thi e 2,4 uske bad main dealer ko dikhaya to unhone replace losie board ke complain batye thi jiska mere pass[protected] ka bill bhi hai. jiska no. 5281 hai unke kahne per maine printer sahi karavaya bhi thajiska price maine 1200 rupes diya . but 1.5 month main fir wahi problem aa rahi hai . jiska eror code e-2,4 hai . uske bad maine apne printer ko canon service center per dekhaya to unhone fir kaha ki scan unit ke problem hai 800-900 rupees lagange .
plz sir kind help me
d.s. negi
kota [protected]

i baught a canon sd630 camera 3 yrs back, one day camera suddenly stopped switching on. i went to the canon service centre in dehradun. one week later i got a call that it will take abt Rs6000 to repair the camera. on enquiry i found that camera never went to the auth service centre and was repaired locally. now my camera is switching on but with all the display showing only green colors. i hold canon india fully responsible for damaging my camera to such an extend that i can buy a new camera in the amt i am being asked to get this camera repaired.

I have a canon camera ix900T.

In Jan, 2010 i got a E18 lens error problem in my camera.
So, i took it to a canon authorized service center.
Karan Photo Electronics situated in Fort, CST, Mumbai.
Tel:- +[protected]

For last 2 months i visited many a times as they informed me that camera is repaired.
But, every time i found it be not repaired.
What do I do now?
Also,
Is this Karan Photo Electronics is really a authorized service center?
If yes.
Is this the quality of service we are getting from canon service center?

May I know how can I get my camera asap?
If not.
Who is then responsible for that?

I hope my issue will be taken seriously and resolved asap?
I really had my worst experience of my life.

i purchassed this printer on15dec2009 and it will stopped work on 27 dec 2009, i complain for that dealer ,he answer me that you have to changed cartige and it will routin problem of that printer machine in this brand;proper sollution for that we are agree for that he take machine by their helper,after three months pass ,he says it will not possible toepair or change ;;do as per your ability;
canon alll in one photo printer pixma mp 145 s/r no jjlk672728