Canon India Complaints & Reviews

Dera sir,

As we have ordered the purge unit of canon IPF750, Purchase order released on 17th of january 2016 through canon hyderabad behalf of pavani engineers, hyderabad. as they confirmed that they will deliver & fix the product with in 15days from PO. but till date we did not received the good & even we have interacted with canon hyderabad, they are not at all supporting.. very poor service response from them.

Request you to look into the same and do the needful asap.

Best Regards
Praveen

Dear Canon Team,
We purchased your copier machine, Model iR-Adv-C-3320. On 09.09.2015, through your Dealer, M/s. Om Systems, FND Logistics Pvt. Ltd. Pune, Vide invoice No. OS/GB/61 dt. 09.09.2015
Actually we had never thought of going for a copier machine, instead we were planning for a Digital printer. Your marketing person had highlighted many features of this machine and assured us a very close output performance to a Digital Printer. Unfortunately, we are very sorry to mention that not even 10 % of features are feasible on this machine. To name few, we are not getting desired color output; both side printing is not possible.
Every time upon our compliant, your authorized service engineer attends, but is unable to fix the problem. We here by request you to fix all the problems with this machine once for all and make it work as per its designed output or replace/take back this machine. If we are not getting any favorable response from your side, we may not have any option but to highlight this issue to Canon head quarters and also go to a Consumer Court to put forward our grievances.
Our Address.
M/s. Fairdeal Advertising,
36/37/42/43, C-Building,
Sanghvi Steel Compound, Mohan Nagar,
Telco Road, Chinchwad,
Pune 411 019
Contact Person: Nitin Bhide
+91 [protected]

My PIXMA MG 7570 multifunction photo printer is not printing. It is in warranty period. I had locked a call on 08/12/2015 for get service. Call No CSP/20151208/5501, Printer Serial No ADPS00139. An engineer came and said that a part is needed and this part is not available in market. So it may take long time. 47 days past and I have not get any service from Canon.I further called Cannon customer care and explain the problem twice. The service centre to which this case is mapped is Sabsonic, kolkata. I received a call from a new service cenrtre from Kolakata and they said me that the call is open and so they can not do anything for me if the call is not closed. What should I do? Has canon any responsibility for customer? My work is suspended for 47 days.

I am just facing some problem in my printer and i requested a complaint on 26th DEc. But after 15days i am still waiting for your responss. I just want to escalate haridwar service center. They are not so much responsible they are not giving proper responses to customer. I have already made more than 5 calls to them but still i am suffering. Its not a good customer experience.. Regards, A unsatisfied customer...i am wating for 17 days 'my shop lose plz ...

With a great expectation views I wrote a complain against Canon India Pvt. Ltd. And Lalani Infotech, Kolkata to your goodself till 3 months ago. But it is unfortunate that till the date my problem was not solve and the problem still remain unchanged. So, once again request to your good self kindly look into matter as serious and treat it urgent basis. Thanking you in anticipation. Dipak Kumar Laya

I purchased an ecopy software on 22nd DEC and was told of 5-7 days delivery. It has not even been shipped on 30th DEC. I havebeen trying to reach the customer service for few days now. But no response at all. Pathetic service. If you can't send the product on time, just cancel the order and refund the money. Then doing fraud by keeping a customer care phone number where there is no assistance. Order # 10009743 from imagestore.co.in.

I bought canon pixma mp287 on[protected] and given request for instalation but still today no one has contacted me I have contacted customer care many times to complete my installation but still no response. My ticket number is CSP/20151212/9096.

I bought a Canon PIXMA e560 with FINE tech. They claim that ink model number PG89 should print around 800 pages, whereas it prints only 250-300 Black and White pages. And to my nightmares Color ink Is automatically consumed without giving any color print. Thats i guess a totally fraud and thus have started a social campaign against them after reporting it to their CEO mr Kimaru Makoto. Get all the details on www.facebook.com/canonfraud

Dear All, I have a concern regarding my camera repairing, please refer details for the my case ID, and give the proper solution, what can I do except waiting. Repair order No. CD[protected] Product: Canon EOS 1200D & Lens 18-55 mm Case ID: 724368 & 727419 Case history: 9th Sep'15: Given to service center (Printech Multisoultions, Nagpur, India) 14th Sep'15: Got a SMS "... Is repaired and out of office will get back to you on the delivery schedule" 21th Sep'15: Called Indian customer care[protected] for status, said "your product has been delivered to your service center, i.e. Nagpur service center please pick up your camera" 21th Sep'15: Called to service center to Mr. Shazad Akhtar (+91-[protected]) about the product he told " it is not delivered to my service center" 21th Sep'15: Called to customer care[protected], said "will be get back to you very soon" (but I didn’t get any revert call). 25th Sep'15: Called to service center to Nagpur (+91-[protected]) said the same thing that product is not delivered to their point. 25th Sep'15: called to customer care[protected], said that they will make a call in next day with all information. (but I didn’t get any revert call). 1st Oct'15: Called to both customer care & service center both answer were same as before. 2nd mailed to [protected]@canon.co.in & [protected]@dc.canon.com.sg, got a revert mail from Singapore only that the case will be handled by Indian customer care, case ID: 724368. 2nd Oct'15: Got an email from Naveen Kumar (CIPL Customer support) for apologize. 3rd Oct' 15: First time I got a call from canon, from +[protected], regarding my product delivery, that product already delivered to Nagpur service center, again she told me that it already delivered to Nagpur 15 days back !! 3rd Oct'15: Again she confirmed from service center and told that it will delivered to me with in 2-3 days. 3rd Oct'15: Got a mail from Palak Bhatnagar that Mr. Shankar Iyer will contact me shortly, 3rd Oct'15: Got a mail from Rahul Chauhan, that customer care will contact me shortly. But I didn’t get any call from Mr. Shankar Iyer nor any customer care executive regarding my camera. 15/10/15 @ 16:30: Call: Indian Customer care: Ritika said "Product is delivered to service center" and no other information was not available with her. 15/10/15 @17:00 : Called to Shankar Iyer: 19th Oct: Get an reply from Mr. Shankar Iyer that the concern raised by me on 06/10/2015 has now closed as per "Closure complaint EX/2015/Oct/15762". 19th Oct: Called to Mr. Shankar Iyer: He said that the mail is automatic reply & camera is with courier. Further information will be provided tomorrow. 23rd Oct: called to Mr. Shankar Iyer "It is with courier will be intimated to you shortly". 26th Oct: Called to Nagpur service center same reply. 05th Nov: Called to Nagpur service center same reply. The main resolution is that after getting confirmation of repairing on 14th September (2 MONTHS BACK) still camera is not with me or service center after continuous follow up in all aspects !! Now what can I do for getting my camera back ?

I was happy customer of canon from last 2 years. But now not. I am just facing some problem in my printer and i requested a complaint on 30th Oct. But after 5 days i am still waiting for your engineer. I just want to escalate Jaipur service center. They are not so much responsible they are not giving proper responses to customer. I have already made more than 50 calls to them but still i am suffering. Its not a good customer experience. Please try to maintain people faith on canon. Regards, A unsatisfied customer

I have bought a Canon Pixma MG3570 All In One Inkjet Wireless printer on 18th Oct 2015. I called Canon customer service on 23rd Oct 2015 for installation (Ticket # 1356944). I was promised that a service executive will visit my place for installation within 48 hours. However no one visited for installation till 28th Oct. On that day a service engineer visited during office hours and without calling us, when no one was available at home. Since then I have been called 6 times without anyone visiting. The issue has been escalated by the customer service team internally as well. However still no effect. Today, 31st Oct, I spoke to a supervisor for customer service team as well (Vipin) asking for a visit to be arranged today as tomorrow is a Sunday and next week again I'll be having office. However, it was of no use. I am extremely dissapointed as a customer. I had taken the printer hearing that Canon has great customer service however that does not seem to be the case. a simple installation cannot take this long..period. I shall probably never buy a Canon product ever again in my life!

Dear Sir, Being aggrieved and severe disappointment with qualified dishearten, I Sri Dipak Kumar Laya, would like to disclose my discontentment regarding purchase of a defective Canon IR2520 Copier Machine. It will purchase by me with a great expectation of world no 1 Product i.e Canon the Largest Trouble Free Product of India. But Canon failed to prove that. I purchase that product on[protected] looking for big prospect from the authorized Sales Partner of Canon (Lalani Infotech, Kolkata). After using 3 months from the date of purchase I have problem in hazy print from that device. At that time I call for service to Lalani Infotech. They serviced with owing their good faith. Painfully I write to inform you that the above product which repaired and made servicing with a interval of 7/8 months since purchasing is now faced the same problem; now I became tensed as the Copier is required to be repaired immediately and secondly, the guarantee period has already expired. The above two service procedure has done within the guarantee period. Now at the 3rd time when my Copier is malfunctioning beyond the guarantee period. My, conscience has been hurt since the malfunction occured after 8 months of purchase of the same. I became astonished, such a reputed Company like Canon did not satisfy me at all. Now I called a Service Engineer on[protected] from Lalani Infotech for my problem. After checking the same he told me that the IP Board of that Copier still damaged. I didn’t know how and why it will damaged. He also told me that it must be changed for working properly the device. However, I am seeking your best suggestion in this regard in return mail. Anticipating your kind Co-operation. Thanking you. Yours faithfully Dipak Kumar Laya At- Chhatri, P.O.- Balighai, P.S-Egra Dist- Purba Medinipur West Bengal Mobile : [protected]

Recently i had purchased two cartridges numbers 830 and 831 from Bandra retailer. On trying to use I found them to be faulty. So t found out from your web site the customer complaint center to be at Jogeshwari.. So i travelled from Bandra to Jogeshwari to lodge the complaint which was registered. However I was told that I should bring the printer along when the cartridge is received. So after two weeks I took the printer along but on checking it was reported that the coloured number 831 is also faulty. So the complaint was registerd for replacement. Now it is a month since my printer is not functional. I am 75 years old and imagine travelling all the way from bandra with a service complaint multiple times for a simple cartridge. I would have opted for a new printer instead of spending travel time. With the cost of cartridge and travel cost it would have been economical for me to buy a new printer of another make since canon does not believe in good service. The complaint numbers are G4933 and JE65419

Im purchased canon printer just 1 year, purchsed from lulumall edapally, cochin, but now not working properly, canon technition cheked the printer found PCB defective.. service centre saying need to be change pcb, Pcb cost morethan 2000/- this model printer new one only 4500/- only.. thatsway I need proper action about my printer.. otherwise I will go legaly..

Company"s dealer on behalf of have promised me 6 month warranty of the printer MP 287 but after around 100 days the company is refusing to work under warranty instead they are asking me to pay Rs 1600 for a cartridge replacement. I felt cheated by CANON as per their promise they have to provide me with right cartridge.

I bought Canon Camera 1200D W/18-55 & 55-250 Model No :[protected], Body Serial Number : [protected], Invoice Number : [protected] on Date 12 May 2015 from Amazon.in with Bill Invoice Number : KA-BLRS[protected] .With only nominal use of camera for 2 months there is serious problem of getting corrupted images even after taking all necessary and relevant care while using the camera.This is not expected from a camera with the status of Canon 1200 D.The camera also has not been used very much and is still under 2nd year warranty.Its a great disappointment to face such a issue.Please look into this matter and would expect to get the camera done proper from Canon as soon as possible under warranty. Contact Details: Chirag Ade Mobile Numeber : [protected] Email Id : [protected]@gmail.com

Complaint no 1286943, Engg. not visited within time provided to me by cc. cc disconnected my phone, no satisfactory response to me when engg visit. The service Representative respond to me "Is every work do you finish with in a time". It is answer of your company.

Dear Sir/Madam, I bought printer on dated 20.07.2015, all of sudden printer started making noice while getting started and not picking up the paper for printing. I have registered a complaint on dated 23.08.2015 on call centre. But till now no response from the company. Before buying the product we heard that the after sales service of Canon is better than the other competitors but we are getting no response. Request you to please do the need full to provide the best services. Regards Devansh Mathur

I had placed an order of printer carts which I received late as well as only two out of five carts were received.. it's a clear case of fraud by the company. I wish to sue the company. Order from imagestore.co.in Order no[protected] Date of order 03 Aug 2015 Receipt of order 17 Aug 2015

A printer "Canon ImageClass MF 4820d was purchased from Tej Computer, Ranchi on 30.05.2015 and installed on 01.06.2015 by company technician. Now printer is not giving proper quality printout. Printout is enclosed after getting scan. Please do the needful earliest, because work is suffering.