[Resolved] Citrus Payment Solutions — amount debited from my debit card | |||
Dear sir, This is to inform you that i was booking tickets through irctc from howra to yeswantpur on 01/02/18. Unfortunately tickets booking was showing failed but my account was debited. My transaction id is [protected]. I was paying through my boi debit card. I was sent a mail to irctc, but irctc told me that account is not debited by them. My bank details wss showing me that account debited by pos citrusp. Sir do something about this matter. Thanking you, 10/02/18 Was this information helpful? | |||
Mar 14, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Feb 11, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||
 3 Comments | |||
Comments
I have made a payment of Rs. 5461/- on 15.01.2018 thourgh net banking of State Bank of India vide Transaction No. [protected] IGACSOUPX2 against Policy No. 3673747. Payment was debited from my account but not credited in the account of Bajaj Allianz against my above policy. The amount may be reversed back in my account.
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Delhi metro card recharge maechant trans. id-v13592444 recharge is canclled
but Rs. 100 in debit from my account . so refund my amount .
but Rs. 100 in debit from my account . so refund my amount .
Citrus Payment Solutions Customer Care's response, Feb 14, 2018
Verified Support
Dear Customer,
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
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