[Resolved] Citrus Payment Solutions — I made payment to hathway through citrus gateway | |||||
Hello everyone, i made a payment to hathway internet service provider by citrus payment gateways i got message that payment failed but amount debited from my canara bank account. i messaged several message to hathway with statement clearly states citrus name but they got denied message from citrus.i contacted bank but they told payment has been transferred to citrus. worst service provider may be they are fraud... Please connect together to call me so that we can do legal case against these fraudsters...mail me at [protected]@gmail.com ... Was this information helpful? | |||||
Mar 2, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Jan 25, 2017 Citrus Payment Solutions Customer Care's response Hi, We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked. Alternately you can also contact us at [protected]@citruspay.com. Regards, Citrus Support Team | |||||
 3 Comments | |||||
Comments
I applied PG seat in St Johns Medical College Bangalore on 27/01/17 and paid the fees Rs 3000/- to CBCI Society through Citrus pay (Ref No [protected]IGAAROANG7) . But the college informed me that they have not received the money till 31/01/2017.
Hello everyone,
i made a payment to hathway internet service provider by citrus payment gateways i got message that payment failed but amount debited from my SBI bank account. i messaged several message to hathway with statement clearly states citrus name but they got denied message from citrus.i contacted bank but they told payment has been transferred to citrus.
txn#529624
pos hathway116569
please solve this issue
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i made a payment to hathway internet service provider by citrus payment gateways i got message that payment failed but amount debited from my SBI bank account. i messaged several message to hathway with statement clearly states citrus name but they got denied message from citrus.i contacted bank but they told payment has been transferred to citrus.
txn#529624
pos hathway116569
please solve this issue
Citrus Payment Solutions Customer Care's response, Oct 11, 2017
Verified Support
Dear Customer,
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
I did 3 transaction of 1K rupees. one transaction failed.
CITRUSPAY-[protected]-CLIENTCODE
We would like to inform you that the Txn id -511923202010477 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.
For more help and assistance you can also write to us at support@citruspay.com.
Regards,
Citrus Support Team