[Resolved] Citrus Payment Solutions — payment failed at airtel but amount deducted from bank

deependrarawal

from Delhi, Delhi

Address:

380007

Hello,

I have tried to recharge at airtel site by using axis bank online banking method and it's using citryspay but after payment it was spinning and resulted into failed transaction. The transaction date is 13-jan-2020 and transaction amount rs 399. But amount is deducted and not reverted yet. I had already contacted airtel and axis bank on same date. Please do the needful to refund my money as soon as possible. Below are the details. Attaching screenshot as well.

Thank you,
Deependra rawal
Mobile number : [protected]
Payment reference number (Prn) axis bank : [protected]
Transaction reference airtel :[protected]
Transaction date is 13-jan-2020
Transaction amount rs 399/-

+2 photos

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Jan 27, 2020

Complaint marked as Resolved

good

Verified Support

Jan 25, 2020

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jan 26, 2020

Updated by deependrarawal Hello,

I can't see your full email address as site hides it so i am attaching all here. Please find the details given below

1) (I recharged on airtel.in website) Axis Bank payment reference number (PRN) : [protected]
2) Scan copy of bank statement : Please check attached Image (INB/[protected]/CITRUS PAYMENT
SOLUTIONS PVT LTD/)
3) I used axis bank internet banking option for recharge on airtel.in site and my account number is : [protected]
4) Transaction date : 13/Jan/2020 and time 18:09:00 (Please see airtel website's transaction screenshot)
5) Email id : [protected]@gmail.com . mobile [protected] (attaching image as website hides it)
6) I used airtel site for recharge using internet banking.

Thanks,
Deependra Rawal
(All details are in attachment)

Jan 26, 2020

Updated by deependrarawal Hello,

Forgot to attach amount in 4th point It was Rs. 399

Thanks,
Deependra Rawal

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Comments

Axis Bank Customer Care

from Pune, Maharashtra

Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.

deependrarawal's [Complaint's author] reply, Jan 24, 2020

I already contacted support and investigation is going on for request id : 58780109 waiting for the resolution.

ani chakraborty

Transaction was not successful and money debit from the bank account. transaction id- AXI57b554bc632d4217a860a7ca22db2e30

Please return my money to my bank account.

Citrus Payment Solutions Customer Care's response, Jan 28, 2020

Verified Support

Hi Ani,

We would like to inform you that the amount of Rs. 370.60 against Citrus Transaction ID: UPI7943521554176227027 has been refunded to your source account on 23-JAN-20 and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).

Regards,
Cirtus Support Team

Nilesh jaysing panhalkar

Union bank of India debited rs 716.93 but not paid credited to shree ram hp gas uttur please I requested refundable Balance

Citrus Payment Solutions Customer Care's response, Jan 29, 2020

Verified Support

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
Citrus Support Team

Nilesh jaysing panhalkar

Transaction date[protected]
Amt 716.93 Bank debit
Email id - [protected]@gmail.com
Mob no [protected]
bank - union bank of india Branch Gadhinglaj kolhapur
Not Credit to shri ram hp gas uttur kolhapur

Citrus Payment Solutions Customer Care's response, Feb 17, 2020

Verified Support

Hi,

We are unable to trace the transaction with the given details. Please share the bank statement of the deduction which reflects bank reference number. Also, please confirm the mode of the transaction (Card/wallet/UPI).

Regards,
Citrus Support Team