[Resolved] Citrus Payment Solutions — payment failed while paying comedk fees | |
Hi team, While doing payment for comedk entrance exam payment got failed but amount was debited from hdfc account once my ammount got deducted right it's not redirected comedk page simply amount deducted and no response . I did my payment around 11.43pm[protected] Could you please help to get my money back. Email id - [protected]@gmail.com Mobile:[protected]. Regards Raviteja bone [protected]. Was this information helpful? | |
May 11, 2019 Complaint marked as Resolved Verified Support Apr 10, 2019 Citrus Payment Solutions Customer Care's response Dear Customer, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Regards, Citrus Support Team | |
 3 Comments | |
Comments
I have recharged Rs.230 for my sun direct dth with my UPI. Amount got deducted and recharge got failed on 6th April.. kindly resolve this issue.
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Reply
I have made airindia express ticket payment using my SBI card, as per air india express they havent received payment hence PNR is not generated,
where as in my bank statement amount is deducted kindly look into matter,
as i am stuck, air india express refused to re instate booking .
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where as in my bank statement amount is deducted kindly look into matter,
as i am stuck, air india express refused to re instate booking .
Citrus Payment Solutions Customer Care's response, Apr 11, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
I attempted to transfer Rs.1131.62 to ACT on their app on 02.04.2019 and transaction status displayed that the transaction was successful. The Citrus Pay OTC No. [protected]. But, the transaction is not reflected in my ACT account. Why? (incidentally, my bank account is also debited)
Citrus Payment Solutions Customer Care's response, Apr 12, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
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