[Resolved]  Citrus Payment Solutions — Refund of amount rs 1924

Address:	Bangalore, Karnataka
Website:	CITRUS

Md nematullah tamanna
May 16 (2 days ago)

To care, via.com, axis
Sir/madam,
Please go through the reply given by axis bank... Freecharge and via.com.

I booked only one ticket on 28.02.17 of rs 1924.
First transaction was failed due to connection still rs 1924 was deducted from my account, so i subsequently again booked the ticked.

Now you guys please stop harassing me and decide who has to refund my rs 1924.

Two facts to be considered —
1. Rs 1924 was deducted twice from my account.
2. But only one ticket was booked.

Here all three concerned party correspondence is available.

Please check at your end and reply back

From:
Date: tue, may 16, 2017 at 4:45 pm
Subject: re: undeliverable: re: ticket # 1357197 - fwd: fw: re: ticket []
To: strong. [protected]@gmail.com

Dear nematullah,
With reference to your service request number 30404722 regarding refund amount, i would like to inform you that, there are 2 transactions done for the amount rs. 1924.

One is done through ccavenue on[protected] of inr 1, 924.00 and the other is done through citrus payment solutions pvt ltd on[protected] of inr 1, 924.00.

As per the confirmation received by the biller, the enclosed transaction has been successfully updated with them, hence no refund is applicable.

I request you to coordinate with biller and provide us with the reference mail, which you had interacted with the biller, where they disowned for the receipt of the payment, so that we will take up with our payment aggregate and revert to you accordingly.

In case you have any other queries you can visit us at www.axisbank.com/support or you may visit the link to call us from your country of residence - http://www.axisbank.com/nri/speed-banking/phone-banking/phone-banking.aspx

Best regards,
G bhargavi
Customer support