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Clarks Complaints & Reviews

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Updated: May 30, 2023
Complaints 172
Resolved
13
Unresolved
159
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Clarks reviews & complaints page 3

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S
Saurabhxx
from Greater noida, Uttar Pradesh
Dec 9, 2021
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Address: Greater Noida

Purchased 2 pairs from clarks store DLF mall of india noida, store no 4524 on 6 dec 2021. Both are defective. Sent mails and reminders to clarks. The backend has sent mail to store keeping me in CC and asked to help customer and exchange the product. But store has blatantly ignored the request. No contact or effort made so far.
Shacre II run Black shoes and beeswax shoes of same model.
Tax invoice No [protected]
Dec 09, 2021
Updated by Saurabhxx
No resolution yet

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    S
    Sukhdeepgill
    from Moga, Punjab
    Dec 9, 2021
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    Address: A/202, Second Floor, Fulcrum, Sahar Road, Andheri East, Next to Hotel Hyatt Regency, Mumbai – 400099, India

    I had ordered shoes from clarks india which oversized .for all other brands my shoes size is 11, so i ordered 11 sized shoes but they are very loose so i asked them to exchange or refund but they are unresponsive, i am very disappointed.
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      T
      Toshi22
      Dec 8, 2021
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      Madam/Dear Sir,

      Please refer to the telecon held with undersigned. In this regard, this is to submit that I ordered a pair of shoes bearing Order ID FY61A0F84301314C025F. This shoes does have following issues:

      1. The size of the shoes is 1 large
      2. Shoes are not properly polished. It seems that the shoes are used.
      3. The par does not match with the product shown online.

      I therefore request you to please initiate refund for the same. I will order one as per my size from your website.

      Best regards

      Saurabh Kumar
      Mob- [protected]
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        Y
        Yallu yadav
        Dec 6, 2021
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        Dear sir /madam as I got a damaged product against Order ID FY619B83B001B59BBA72, kindly guide me the process to return the product ASAP...
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          S
          Saranvc
          from Chennai, Tamil Nadu
          Dec 3, 2021
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          Address: Clark's.in

          Please note the order no. : FYND[protected]. Against this I have returned the below items on 14th Nov'21, but the amount is not yet credited to my account.

          Banbury Slip Black Leather - Rs. 5399.10
          UnVoyage Lace Navy Leather - Rs.3239.10

          I have not yet received the amount till now.
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            H
            Harshit05
            Dec 2, 2021
            Resolved
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            Resolved

            I received my order on 1 Dec order id - FY61A25D9F01427883BF .There is no return and refund option on there website they said that there is a return option on myorders page but there is no option . They do not reply to mails and phone calls .
            Dec 25, 2021
            Complaint marked as Resolved 
            They communicate with the Email and send a link for adding bank details . Then I got my refund back.
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              R
              Rajeev.Tanwar
              from Ghaziabad, Uttar Pradesh
              Nov 14, 2021
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              I have taken one pair of shoes from Clarks and have worn them only once. Shoes Sole Complete crumpled. Please Take Appropriate Action And Replace My Shoes.
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                A
                atuldeswal
                from New Delhi, Delhi
                Nov 14, 2021
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                Dear Sir,
                I purchase a Clark’s shoe from DLF Mall of India. The shoe was bought vide bill 5143905 date 11 Sep 21. The shoe sole of right foot is coming out due to poor quality. It is disheartening to purchase a reputed brand shoe with such poor quality control. I have returned my shoe to the Clark’s shop today. I will request you to kindly looked into the matter and would request for a replacement of the shoe.
                Looking forward to a positive response from you.
                Thanking you
                Mr Atul Deswal
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                  P
                  payaldas
                  Nov 12, 2021
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                  I ordered two pair of shoes from clarks.in and the status has been "Order received" status. They never delivered the product. I paid Rs 5398 for my order. They didn't respond to my email and later blocked my email id. The customer care no is also useless as they never picks call.
                  I even sent request to them later to cancel my order but again didn't get any response from them
                  +1 photos
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                    P
                    Prince Kallukalam
                    Nov 7, 2021
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                    Address: kallukalam jewllers masjid junction pathanamthitta

                    I have return the product but i have not get my money back through please do the needful
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                      S
                      Shipra Wadhawan
                      Nov 6, 2021
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                      I have prepaid ordered 2 pair of shoes from Clark’s and wanted to change the address and I need to travel. Have been calling the customer care toll free number since 6 days now and there is NO RESPONSE.
                      I have cancelled one of these orders but am concerned about my money back given the no response and the type of complaints. The cane elation has been rejected by Clark’s.
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                        K
                        Krishnapaul
                        Oct 24, 2021
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                        Address: Www.clarks.in
                        Website: Www.Clarks.in

                        Order[protected]. Rs 3599
                        They sent size 9 for a order of size 7.
                        Returned.

                        Over 10 days, no refund. From many fb reviews looks like its a standard pattern . Is it a fake site cheating people?
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                          S
                          sam sidhu
                          from ludhiana, Punjab
                          Oct 6, 2021
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                          I bought clarks leather shoes from amazone but now i dnt have bill of the product . but my shoes are worn and torn now so i requested to repair it plz help me.
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                            J
                            Jenny .L
                            from Chennai, Tamil Nadu
                            Sep 26, 2021
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                            I requested return on 19/08/21 and was picked by your courier partner on 21/08/21.
                            Your online shop shows refund initiated on 21/08/21 however still not received for more than 30days .

                            Plus, No response from customer care center number and mail
                            +1 photos
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                              R
                              Roshni Hirawat
                              Sep 22, 2021
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                              Address: New Rajendra Nagar, Rishabh Regency, India

                              Dear sir/mam

                              Despite being a regular customer at your store, your renowned outlet in Raipur (Magneto Mall) has failed to take accountability.

                              I bought a shoe, and within few days due to contact with rainwater it got wet and its color faded from bright pink to black. While purchasing the shoes no one was informed about their condition i.e it's not waterproof. It's awful to see its material getting deteriorated. I've attached its image and bill for your reference

                              We hope to either get a replacement for this shoe or return the cash paid. This is a genuine request from our end to not force us to take this matter further to the court. Hope to get a response from your end. Kindly do the needful.

                              Sincerely,
                              Roshni Hirawat
                              Contact No +91 [protected]
                              located in Raipur (C.G)
                              Sep 22, 2021
                              Updated by Roshni Hirawat
                              Here's the pic of its condition

                              Here are more pics

                              deteriorated quality - Comment #3897965 - Image #0
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                                P
                                Priyanka Chakpram
                                Sep 15, 2021
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                                Address: New delhi

                                Clarks india has not responded neither via mail or telephone over my queries on details of item purchased on 5 sept 2021. I had marked for order cancellation but was refused the same. Now even after 10 days they still have not sent the product nor provided any information on dispatch. This is a clear case of professional misconduct.
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                                  D
                                  Devil sam
                                  from Aranghata, West Bengal
                                  Sep 9, 2021
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                                  Address: Vill- Anandanagar,P.O- Aranghata,P.S- Taherpur,Dist- Nadia

                                  I return one Clarks shoe on 1st september.But my refund amount till now not credited into my bank account.
                                  +2 photos
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                                    N
                                    Nahush Mahale
                                    Sep 8, 2021
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                                    It’s been 5 days my order has been returned I didn’t get any notifications with respect to the order collected or any refund related notifications I am calling since 3 days on the customer care number not even once the call has been picked I have done 2 emails in the email ID provided none of the emails have been replied
                                    Sep 08, 2021
                                    Updated by Nahush Mahale
                                    I am waiting for my refund and I haven’t been refunded yet
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                                      S
                                      srikanthkumar duggineni
                                      Aug 25, 2021
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                                      I had ordered two pair of clarka slippers. however the product quality was very bad and heavy like hell. so i immediatley returned the product.
                                      i was in impression that the ampunt would be refunded but sadly no. the customer service email never responds.
                                      neither their customer care number works.
                                      my order details are as below:Order NO:[protected]
                                      i had sent more than enough reminders no response till now.
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                                        M
                                        mahesh vi
                                        Aug 9, 2021
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                                        I had returned a product of Clark's but I have not received the refund, they kept saying it will reach in 2 days, but to no avail. They have replied in mail I will receive funds in 10 days it's been more than 20 days but no refund yet
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