Comments
Yep, I purchased a Acer Aspire Laptop (Win7HomePrem) back in Dec 09. When I blew the OS up, with a crappy utility (my fault), I then realized that the recovery disks were never recorded to DVD.
So, I figured, just go and buy the recovery disks. Well, I did, paying extra for 2-day shipping and when they were finally delivered and I attempted to perform the recover, I noted that it after disc 3 (of3) was finished, it prompted for a FORTH disk.
Well, I won't go into details here, but just suffice to say, I will NEVER buy another Acer laptop again! WEll, at least their lower end units, WITHOUT purchasing the extra warranty.
Acer sent me a second set, but refused to ship it expeditd or refund my 2day fees, when I asked for it. They have no way of taking care of customers. You get put over to India and have to get by their level/tier one techs that simply read off troubleshooting flow charts!
After THREE sets of discs, all of which were sets of 3 discs (besided the 2 system and language discs) and ALL PROMPT for a DISC 4!!! Nobody at acer would believe me!!! I had to finally convince them that it was NOT a hardware issue by installing a RETAIL copy of WIN7HomePrem and proving all was fine and that they needed to readdress the recover disc for my particular model of laptop!!
Well, longer story shortened, the lower right control key popped off and I couldn't get it back on... so that got them to finally issue a RMA!
IF I would have simpl
So, I figured, just go and buy the recovery disks. Well, I did, paying extra for 2-day shipping and when they were finally delivered and I attempted to perform the recover, I noted that it after disc 3 (of3) was finished, it prompted for a FORTH disk.
Well, I won't go into details here, but just suffice to say, I will NEVER buy another Acer laptop again! WEll, at least their lower end units, WITHOUT purchasing the extra warranty.
Acer sent me a second set, but refused to ship it expeditd or refund my 2day fees, when I asked for it. They have no way of taking care of customers. You get put over to India and have to get by their level/tier one techs that simply read off troubleshooting flow charts!
After THREE sets of discs, all of which were sets of 3 discs (besided the 2 system and language discs) and ALL PROMPT for a DISC 4!!! Nobody at acer would believe me!!! I had to finally convince them that it was NOT a hardware issue by installing a RETAIL copy of WIN7HomePrem and proving all was fine and that they needed to readdress the recover disc for my particular model of laptop!!
Well, longer story shortened, the lower right control key popped off and I couldn't get it back on... so that got them to finally issue a RMA!
IF I would have simpl
I am extremely disappointed with the customer care service provided by Acer Computers. I received my computer back today after its second visit to the repair centre. It would not start as there was no hard drive in it. The situation now is that myself and the technician at the local computer shop are 99% sure that the hard drive was in when it first went to be repaired now over a month ago.
Initially I bought the product from a reliable shop and within two months it started going into sleep mode. After this happened 3 times it did not start up at all. I took it back to the local shop where the technician informed me that it was a hard ware problem and so would have to be returned to the manufacturers. He transferred my information off my hard drive onto another computer. I watched him replace the hard drive and seal the unit up again. I can remember the situation very well.
I tried to return the computer to Acer in early January. DHL did not turn up on the first scheduled day and did not call to explain why. I rearranged the pick up and the computer arrived with you on 14th January. I was told it would probably take a week to resolve.
After two to two and half weeks, I emailed the customer service department. The email bounced. I tried again and after a week of not receiving a reply I tried to call. I have still not had a reply to my email.
The first time I called I was told Acer were waiting on spare parts and I should continue to wait. I called again a few days later and after getting fed up with the same phrases being read from a card I asked to speak to a manager who quickly decided that I shouldn't have been waiting for so long. He told me he would call me back within three days but when he did I was out and he did not leave a message on my machine.
I called again and was told that the computer would be back with me within 3 - 7 days. I asked why the manager had not called me back and it was it explained that he had. I left my mobile number this time and asked for the manager to call me back the next day - he did not.
The computer was returned from Acer last Thursday and still had the same problem. I called Acer again was told that nothing could be done other than send the computer back, the manager at the Indian call centre told me the same so I finally insisted on being put onto someone else. I spoke to Jo in Plymouth who seemed particularly disinterested in the situation. She suggested, if I was not happy with the computer, I should take it back to the shop I bought it from. She said she would send details of how to get it back to Acer, which she did, and details of how to complain, which she did not. I returned her email asking for the email address of where to complain - not realising it was the same email but she has still not replied.
I wrote my first letter of complaint and was told that I would hear from Melanie Knight in ‘about 10 days’. I have also asked to speak to Ms. Knight on the telephone but she is always too busy to speak with me.
As I have said above I now have the computer back but not working. I phoned Acer to ask what the problem might be and they could not help. I had to go to the local computer shop to be told that the hard drive was missing. I rang Acer again, and spoke to Jo again. She was again spoken to in a patronising manner. She claimed must have been taken out when I took it to have the hard drive copied because the machine could not be tested properly because the hard drive was missing. As I pointed out though if the machine had been tested properly on its first visit they would not have been able to test the machine and so either the hard drive was mislaid at their repair centre or it was not tested properly the first time it was with them. I was told that they did not need the hard drive to test it properly but that raises the question as to why they needed it the first time but not the first. Is the testing inconsistent? There was no note of the hard drive being missing the first time it was with them.
My most recent conversation was with Rick who stated that it was no longer their problem and they were no longer prepared to help with this matter. So I am left with a laptop and no hard drive. The local shop have scoured there place and there is no sign of the hard drive there.
I think you would agree that the overall level of service has been very poor, not just from one area of the Acer business. I have repeatedly asked for help as I run a small business and this has caused a lot of extra time, expense and stress.
I have had to wait in on four occasions now from 9 - 5 each time for collections or deliveries from DHL. This means I have to cancel teaching work and so lose money.
I have spent approximately 4 hours on the phone at different times which stops me getting on with paid work
I am struggling to do my work on a very old, slow computer which results in me spending more time on each piece of work and having to wait until 10 - 11 p.m. for this computer to be free for me to do my work.
I am always met with the same attitude that 'there is nothing you can do'. Well in my business that pathetic attitude does not hold water. There are things you could have done but chose not to. They could have arranged for a local company to supply me with a temporary computer, compensate for any inconvenience, replace the hard drive at no cost, or actually do what you say you will do in the first place.
Please advise as to whether you think you will be able to help me in this matter. Thank you for your time.
I look forward to your reply.
Louisa Bain
Initially I bought the product from a reliable shop and within two months it started going into sleep mode. After this happened 3 times it did not start up at all. I took it back to the local shop where the technician informed me that it was a hard ware problem and so would have to be returned to the manufacturers. He transferred my information off my hard drive onto another computer. I watched him replace the hard drive and seal the unit up again. I can remember the situation very well.
I tried to return the computer to Acer in early January. DHL did not turn up on the first scheduled day and did not call to explain why. I rearranged the pick up and the computer arrived with you on 14th January. I was told it would probably take a week to resolve.
After two to two and half weeks, I emailed the customer service department. The email bounced. I tried again and after a week of not receiving a reply I tried to call. I have still not had a reply to my email.
The first time I called I was told Acer were waiting on spare parts and I should continue to wait. I called again a few days later and after getting fed up with the same phrases being read from a card I asked to speak to a manager who quickly decided that I shouldn't have been waiting for so long. He told me he would call me back within three days but when he did I was out and he did not leave a message on my machine.
I called again and was told that the computer would be back with me within 3 - 7 days. I asked why the manager had not called me back and it was it explained that he had. I left my mobile number this time and asked for the manager to call me back the next day - he did not.
The computer was returned from Acer last Thursday and still had the same problem. I called Acer again was told that nothing could be done other than send the computer back, the manager at the Indian call centre told me the same so I finally insisted on being put onto someone else. I spoke to Jo in Plymouth who seemed particularly disinterested in the situation. She suggested, if I was not happy with the computer, I should take it back to the shop I bought it from. She said she would send details of how to get it back to Acer, which she did, and details of how to complain, which she did not. I returned her email asking for the email address of where to complain - not realising it was the same email but she has still not replied.
I wrote my first letter of complaint and was told that I would hear from Melanie Knight in ‘about 10 days’. I have also asked to speak to Ms. Knight on the telephone but she is always too busy to speak with me.
As I have said above I now have the computer back but not working. I phoned Acer to ask what the problem might be and they could not help. I had to go to the local computer shop to be told that the hard drive was missing. I rang Acer again, and spoke to Jo again. She was again spoken to in a patronising manner. She claimed must have been taken out when I took it to have the hard drive copied because the machine could not be tested properly because the hard drive was missing. As I pointed out though if the machine had been tested properly on its first visit they would not have been able to test the machine and so either the hard drive was mislaid at their repair centre or it was not tested properly the first time it was with them. I was told that they did not need the hard drive to test it properly but that raises the question as to why they needed it the first time but not the first. Is the testing inconsistent? There was no note of the hard drive being missing the first time it was with them.
My most recent conversation was with Rick who stated that it was no longer their problem and they were no longer prepared to help with this matter. So I am left with a laptop and no hard drive. The local shop have scoured there place and there is no sign of the hard drive there.
I think you would agree that the overall level of service has been very poor, not just from one area of the Acer business. I have repeatedly asked for help as I run a small business and this has caused a lot of extra time, expense and stress.
I have had to wait in on four occasions now from 9 - 5 each time for collections or deliveries from DHL. This means I have to cancel teaching work and so lose money.
I have spent approximately 4 hours on the phone at different times which stops me getting on with paid work
I am struggling to do my work on a very old, slow computer which results in me spending more time on each piece of work and having to wait until 10 - 11 p.m. for this computer to be free for me to do my work.
I am always met with the same attitude that 'there is nothing you can do'. Well in my business that pathetic attitude does not hold water. There are things you could have done but chose not to. They could have arranged for a local company to supply me with a temporary computer, compensate for any inconvenience, replace the hard drive at no cost, or actually do what you say you will do in the first place.
Please advise as to whether you think you will be able to help me in this matter. Thank you for your time.
I look forward to your reply.
Louisa Bain
Acer/Laptop — laptop performance
my laptop .acer 5738 battery backup is very badit is less than 15 minutes & speed of processing is too low although it's ram is 3gb
Acer — slow process
sir/madam,I am having ACER laptop,in that i installed informatica and cognos tools.
In that laptop there is kaspersky antivirus but not yet updated, so i installed symentec antivirus ,at that time the installation get stopped and the lap becomes very slow processing and its becomes hanging.
I am having project Review so please send solution sir/madam.
regarding,
A.Prem Kumar
Acer — Waste of money for purchase of acer laptop
I wants to inform you that i am totally dissatisfied with the service of the acer.The service they are providing is pathetic i had my laptop in warranty they have changed the mother board with in 6 month of purchase. Again I have faced faced problem the laptop. I send complient mail to acer service still I have not received any replay from their side. I have purchasing it from chennai. I have purchased my laptop from MODERN COMPUTER in chennaiAcer — Warrantee
Hi,I have bought a Laptop (ASPIRE 5740) on April 16, 2010, and after that i had word with "PRAGYA" she told me that you have to pay 4400Rs for two years extended warantee. I had made a payment on April 28, 2010. After that every day i followup for the same but i have not recived any confirmation, everyday i callup customer care but i have not recived any resolutoins till now, Daily your customer care excutive commit a call back to be but no one call me. I told the same issue to Himanshu and when i again called up he was not picking my call.
This is Horrible services i have ever seen. I need the resolution and my warantee certificate ASAP
MY SERIAL NUMBER :- LXPM[protected]D62000
Acer — replacement of parts
Dear All,I have Acer Laptop in warranty period, i have battery problem but company said that the battery is all right and ask no for replace so what is further step ?
Acer — wrongly charged by service centre without rectifying the problem and also creating new errors in the system
sir/madamon10th may, 2010 i gave my acer laptop aspire 5920 at your authorised service centre located at chenoy trade centre, with a problem that the charging was not happening continously/ consistently, there was breakage in the power supply to the laptop.
at the time of submitting the laptop the system had gone dead. was promised delivery in one day but i got it back after three days.i was charged Rs. 5500/- on account of some motherboard fault which i paid without any hesitation.
there only on checking the system, the charging problem was ok when checked with their adapter, but i found the system operating system was giving some errors, the speakers were not working properly and the system was not getting shut down. when asked the incharge why all the problems she very promptly replied you format your system everything will be fine with a clear intention of putting the whole responsibility to me.
also my system was used to do some of their personal work, to be precise burning of a DVD with certain pictures and videos, which i checked only when i came back home. as advised i formatted my system and reloaded the drivers.
1. Still the problem of the speakers was not solved.
2. also noticed was that the body panel of the sysytem has been disturbed, it is not closing smoothly.
3. and the same charging problem still persists even after payment 05 5500/- .
4. certain drivers are not working properly after several attempts of installation like the LAN drivers.
with all these complains i called up the centre and informed the lady incharge there that i amstill having problems and as i am out of station for a 10 days, i would come back and show it to u. she again replied that they have just worked on the charging problem and not done anything else and asked me to reformat the system. anyhow on coming back to hyderabad ivisted the service centre again on 01st june 2010 and subsequently. but there no one is ready to agree that they dint sort out the problem and are now stating some new errors in the hardware and software.
all these problems were not there at any time before the system eas given to the service centre.
also numerous attempts to meet the head/ manager of the centre have goen waste.
i request you to kindly look into the matter requiring utmost urgent action and help me rectify the system back to normal functioning and see into the matter over unnecessary payment taken from me.
regards
Shantanu Singh
[protected]/ [protected]
Acer — computer
I am purchsed a desktop computer- 2 GB of Ram & 5 GB of Hard disk from IT park , Secunderabad.Ph: 65642830/66324880 in the name of Smt.k.HymavathI.While i am installing Hp Printer software it gives trouble Please suggest where i need to service my computer
Please send information to
kvchoudary.[protected]@gmail.com
my acer monitor not work properly during the work it was automatically dead.
Acer — Monitor problem
I have purchased 3 nos. of Acer brand monitor and all under warranty till date.But all the 3 are in problem with the display,once we registered the complaint with Acer, their service personnel visited and claims that these are all physically damaged and not covers warranty.Which is not a physical damage at all.Because the liquid is leaking inside the display and it is moving all the areas of the monitor, if it is damaged physically,it should be in one point only.Kindly help me in this regard.
We have supplied 5 laptops to a customer which is a non-profitable social organization. all the laptops having different type of issues like wifi not working drivers support for xp , adapter problem ,external monitor(projector) port not working etc. The call center is sheer waste. they repeat only what has been in their policy not bothered about the customer issues. it takes hours to get them online and you have to repeat your entire history several time since the call disconnects very often. Never going to buy acer products here after
Acer Laptop — extremely bad service
My acer laptop Aspire 4736 started giving me ample of problems .i stronly discourage everybody to boycott acer products as it is simply not worth having a problematic product. i have barely used it. i contacted the vashi service center to solve my problem of fixing the HDMI port . all they did was increase my blood pressure. after ample of calling and shouting and getting insulted at by the service people, i got my laptop back after a month. after a week my sound port started giving me problems and then subsequently my laptop stopped charging.i then contacted their andheri service center as the vashi one proved useless. they took the laptop kept it for another month . i tried calling and tried to follow up on the status of my product but they wouldn't answer the phone. finally after two months i got my laptop back only to see that the fix was temporary. the charger port has again stopped working and they have also damaged my screen. they have stretched this and now my warranty has also expired. i have tried contacting them but to no avail. please avoid acer itis the worst.!!!!Ritchita Dias
(unfortunate acer product owner)
I have taken STEP warrantee for extended period of two more years and thus the same is valid til[protected]. under STEP part no. 5W.00567.020
Sir this lap top is giving me trouble, since beging.
First the battery of the lap top was replaced by your service center.
Second time charger was replaced .
Again third time the charger was replaced.
Now once again the Charger is not working, and i have been trying to contact your service centre toll free no [protected] here in MUMBAI-INDIA from last four days.
Every time your service centre personal had informed me that i will receive SMS very shortly and giving me the Serial No of my complain and the address of Service Center.
However after the lapse of four days so far I have not recd. the service log in reference no.
Today at last when I became angry with your personal who had attanded the call on the same toll free no. than only he he had given me ther complain no. which is as follows:[protected] dt. 21-9-10.
Sir now you can your-sel[censored]nderstand the delay taking place in providing this basic information.
Now How much time more your Acer MUMBAI office will take in replacing the said non-working lap-top charger.
Further please note that the speaker of this lap top is also not working properly.
Secondly battery back of time is now 10 min (that is only after a use of 2 and half year) and that too after one time replacement of Battery by your Service Centre.
It seems that some bad quality spares are being used by your Service Centre personal.
Please look in the matter and see that the proper service is given to Your Valued purchaser of LAP TOP here in INDIA.
Hope some action will be taken at your end.
with regards
Satish Kumar Bajaj.
Sir this lap top is giving me trouble, since beging.
First the battery of the lap top was replaced by your service center.
Second time charger was replaced .
Again third time the charger was replaced.
Now once again the Charger is not working, and i have been trying to contact your service centre toll free no [protected] here in MUMBAI-INDIA from last four days.
Every time your service centre personal had informed me that i will receive SMS very shortly and giving me the Serial No of my complain and the address of Service Center.
However after the lapse of four days so far I have not recd. the service log in reference no.
Today at last when I became angry with your personal who had attanded the call on the same toll free no. than only he he had given me ther complain no. which is as follows:[protected] dt. 21-9-10.
Sir now you can your-sel[censored]nderstand the delay taking place in providing this basic information.
Now How much time more your Acer MUMBAI office will take in replacing the said non-working lap-top charger.
Further please note that the speaker of this lap top is also not working properly.
Secondly battery back of time is now 10 min (that is only after a use of 2 and half year) and that too after one time replacement of Battery by your Service Centre.
It seems that some bad quality spares are being used by your Service Centre personal.
Please look in the matter and see that the proper service is given to Your Valued purchaser of LAP TOP here in INDIA.
Hope some action will be taken at your end.
with regards
Satish Kumar Bajaj.
Acer service @ India is not poor but worse, I gave a My machine on 9th Sep 2010 and till date 8th Oct has not been rectified. You may check the status on http://apn.acer.co.in/Rpt/CaseID_CustomerView1.aspx
my case id is[protected]. They are keeping the laptop for a month and still not rectfied.!
email to their custom cell at acer.[protected]@intarvo.com will have no response.
There support no[protected] will answer after 15 min, and again will not give proper reason.
DO NOT BUY ACER Atleast in INDIA, There After sales service is horrible beyaond Words.
For the welfare of Labtop buyers
OM.Gani
om.[protected]@yahoo.com
my case id is[protected]. They are keeping the laptop for a month and still not rectfied.!
email to their custom cell at acer.[protected]@intarvo.com will have no response.
There support no[protected] will answer after 15 min, and again will not give proper reason.
DO NOT BUY ACER Atleast in INDIA, There After sales service is horrible beyaond Words.
For the welfare of Labtop buyers
OM.Gani
om.[protected]@yahoo.com
If I had seen this little earlier I would have been escaped by the right royal rape of ACER. I bought the ACER lap top which crashed, Machine is lying idle for more than a month in there service center. Third rated and shame less company they do not have any conscious and business scruples. They take end user for a comfortable ride.
i gave my acer 4753z aspire battery to service centre in guwahati.it has been more than 1 month but still then when i call up da service centre they always reply it will take sometimes.thank god it is not a motherboard, if it had been a motherboard it will take more than 5 years to replace.i hope and pray that 1 day the concerned authority will read my message and try to rectify their problem.
Acer — facing a thin pinkish line on left
i m piyush garg from haryana. i m facing a problem of a thin vertical pinkish lines on my 17' lcd acer screen. i face a lot of problem while accessing my pc. please replace my moniter with a new one as soon as possible. please run ur processing as soon as possible.my contact number is [protected] and the product code is AL 1702W b. Hello All,
It was a big mistake of my life that i purchased a acer net book while there were lots of HP
net books available in the market.
I have getting issues with the screen, initially it was getting blurded only but when i went
to service center it got completely mess.
Service center guy David is saying that it is because of physical damage which is
unacceptable answer for me.
It means, i am paying for my mistake as i had purchased this buggy product.
Please if you can not provide good products then stop your production now, atleast other
people will not get in trouble.
And please do not write over the net that our support person will contact you if you will
send a message on below number.
[protected]
You contact person never called me.
Please send a person at my place and take this buggy product from me. I do not want this any
more.
Thanks,
Alok Nautiyal
[protected]
It was a big mistake of my life that i purchased a acer net book while there were lots of HP
net books available in the market.
I have getting issues with the screen, initially it was getting blurded only but when i went
to service center it got completely mess.
Service center guy David is saying that it is because of physical damage which is
unacceptable answer for me.
It means, i am paying for my mistake as i had purchased this buggy product.
Please if you can not provide good products then stop your production now, atleast other
people will not get in trouble.
And please do not write over the net that our support person will contact you if you will
send a message on below number.
[protected]
You contact person never called me.
Please send a person at my place and take this buggy product from me. I do not want this any
more.
Thanks,
Alok Nautiyal
[protected]
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i buy a lap.. aspire 5837 now i got some problem, any one know about acer service center in South Delhi give me massage