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[Resolved]  Acer — Poor Service Center

I had heating issue with my Acer Aspire 5052. I took to Service Center at Lajpat Nagar in Delhi, India; It took around 10 days to repair. Although It was not fixed. They said that AMD processors exhaust fast & heat quick, which is not true that I know it is a AMD has fixed it years ago & heating issue of AMD is history now. Now I got issue with DVD-RW on its. I gave my laptop to the service center on 31-12-07 & till today I am wainting for it be fixed.( around 12 days ). They are saying that we have informed Acer they are not sending the spare part. I don't know where is Acer is..
Complaint marked as Resolved Aug 13, 2020
Complaint comments  95 CommentsShareTweet

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Acer — not working

no light turn on when i turn my laptop the adapter is perfect and the laptop does not work without battery.what can be thye problen

Acer — Faulty DVD Drives

This is in regards to the problem that I have been facing with my DVD drive on my Aspire 3000 machine.
I had the original drive replaced a year after I bought my laptop from Acer as it didn’t read CD’s or DVD’s anymore. However now 18 months later the new drive too isn’t working and it is really a serious problem if DVD drives that Acer is installing can’t even be used for 2 years at a stretch especially when your warranty is only for 12 months on replacements.
Please let me know how I can go about getting this sorted out as this problem with the DVD drive is the main reason that I may not be able to ever buyer Acer products in the future.

Acer — acer original softwares not working.

sir,
i have a acer aspire 7720...
there is a software named empowering technology...
which controls sound, net management and many more..
due to a virus, ..it is no more functioning...
i dont have the cd...
from where can i download it...
pllzzzzz help...
sir
i hv (acer 4715z ) wn i ws purchez it i got 2 cd bt now i lost it if i want it again tn wt sud i do ?

tel me the nearest servic center in chhindwara m.p. if i got sm problm . i purchesd it from mumbai but now i m in chhindwara m.p.
now also my leptop iz in warrenty period,

Acer — acer cheater

Me and my friend brought 2 acer laptops before one year.one month after the warranty period, both laptop's motherboards became unservicable.acer care said it is not good to change the motherboard and it is better to buy a new one.they have decided a price for the old one Rs.5000.how it is? is it a cheating or not?

Acer — Windows XP CD

Every company provides a genuine operating system cd but i was not provided any cd by the company authorize dealer which is situated at Central Market Lajpat Nagar? What can i do now?

Acer — poor servicing and response

Laptop model number- 4720z
s.no- LXAL80C[protected]
PURCHASING DATE-05 JULY, 2008
IN A VERY LITTLE SPAN OF TIME THREE TIMES SPEAKER HAS BEEN REPLACED, FIRST TIME IT TAKE ABOUT A MONTH TO REPLACE, AND SECOND TIME IT WAS REPLACEDCORRECTLY, NOW A CHARGER IS NOT WORKING.I HAD REGISTERED A CASE REGARDING THIS ON THAT TIME THEY SAID IT WILL REPLACED ON THE SPOT WHEN U VISIT SERVICE CENTRE.BUT WHEN I GO TO SERVICE CENTRE THEY SAID U WILL COME AFTER 3 OR 4 DAYS OR SEND ANYONE TO GET THAT BUT WHEN I SEND MY FRIEND WITH THE LAPTOP BILL AND THE CHARGER RECEIVING BOUCHER THEY DOESNOT GIVE CHARGER TO THEM AND SAID IT WILL GIVE ONLY TO THE OWNER OF LAPTOP.ON THAT TIME HE HAS ALL DETAILS REGARDING THE LAPTOP.IN THE PURCHASING TIME THEY SAID NO NEED TO TAKE TENSION ABOUT SERVICING.BUT NOW THEN ARE NOT ATTENDING POLITLY, THEY JUST DOING FORMALITY.THE WAY OF TALKING I S NOT GOOD.I AM A STUDEND DOING B.TECH .I HAVE NO EXTRA TIME TO VISIT SERVICE CENTRE TOO MANY TIMES.I AM SAYING ABOUT SERVICE CENTRE"RELIGARE TECHNOVA IT SERVICES LTD." SITUATED IN LUDHIANA WHOSE ADDRESS IS "13, THE MALL, LUDHIANA" AND CONTACT NUMBER IS"O[protected], 6531319".I WANT A QUICK ACTION AGAINST THIS.I SHALL BE VERY THANKFUL TO U FOR THIS KIND ACT.

Acer — Poor Quality materials are used as accessories

I bought a brand new Laptop from a Acer Showroom in Jayanagar Bangalore, though my friends suggested me to go for HP, Dell and other brands I chose Acer thinking that it has branches all over and for any servicing it will be comfortable.

I was wrong about my opinions, the company had given me one year Warranty, soon after 12 months the 13th month my DVD ROM stopped detecting any CD's that I put in to it. After a month I had a Serious problem where the metal support which is provided inside the body as a rim broke internally. When i approached the service center for the repair they are asking me to pay RS 15, 000 towards the repair charges.

I asked them to keep the system and pay me the money back they asked the laptop for 7000Rs. There was not proper hospitality in the service center and very rude when you ask for any compensation as long as you are ready to pay they will be happy to serve you.

I have paid RS 45, 000 towards the laptop. I am really pissed off with this laptop and I am not in a position to buy a new one or spend any thing more on this sick laptop.

Acer — submitting complaint

i have an ACER lap..i was working with it for the past 1 year..recently my lap got into some problem because of which i cant get into the system..it displays boot sector error and it prompts me that this error is because of the software which is installed recently..but i haven't installed any of such kind..what am i to do..assist me..
I bought a brand new Laptop from the Acer's auth.Dealer in mumbai, though my friends suggested me to go for HP, Dell and other brands I chose Acer thinking that it has branches all over and for any servicing it will be comfortable.

I was wrong about my opinions, the company has given me one year warrenty.
from the first day when i started to use the laptop white disply appear on display lcd screen.

I went to their service centre at andheri(east) and they repair for the same but after 3 days the same problem started again,
i took the laptop again the service centre on 5.05.09. and they told me that they will replace the part part but till date they didn't replace that part i called at service centre but they told me that the part not yet come.
I have paid RS 35, 000 towards the laptop. I am really pissed off with this laptop and I am not in a position to buy a new one or spend any thing more on this sick laptop
Wow such a ridiculous service by acer in the Czech Republic. I have 4270 which it should be good notebook price for this notebook is 1500 $ which is not cheap. After 2 years and 3 days this mean after warranty with 3 days computer start to be stupid. Not working well. As usual I contact the service and first question is are you in warranty period or not I said I'm not so they told me I have to call for the normal line not toll-free I asked for the number, when I tried to call answer was this number is not exist. I went back to the lady and I said Please please do something, finally she accepted my request. First wave after 10 days the notebook is back. They said HD+optical device coast was 320 $ and the cover for the HD wasn't well closed. Windows with different language than it was even if I'm it expert as we expect Acer service I should know what is inside.2 Days and I return the notebook to be fixed. This time was fast only 4 days. Seems fine, another 2 days and the same problem this was since 10-04-09 until now the problem it's not fixed yet. During this period I have to check from time to time and with each phone call they said we are waiting for spare pare and we don't know when it will come. One of the nice guys there talked to me that they fixed badly and I can write request to return for me money back. Smart guys there they said after I wrote to the CEO of the acer company they are able to give me what I had paid for the service and immediately I will have my notebook not repaired or I have to shut up and wait. I wrote too many complaints but nobody acts positively. So I don't recommend to any smart person to even think to buy Acer for all above reasons. Just make sure of the brand No acer any more even if it will be for free. I hope one of those who take care of this company to read this and takes owner ship to react effectively on my concerning

Acer's Aspire One — Very poor service and no irresponsibility showing by the company.

Dear Concerned Persons.

I have purchesed desktop machine from Croma, Gurgaon Ansal Plaza, G-Block, Palam Vihar, Gurgaon, Haryana. Serial number is:- LUS570B1809080B5AB1601, Model Number is :- Aspire One D150-0BK.the case-id given by the Acer Company is :[protected] I have submitted my laptop to the ACER'S Authourised service centre PERFECT SERVICES at Laxmi Nagar on 9th June 2009 on tuesday. They had told me that the Mother Board is Faulty and need to be change. They had told me that they will order for the motherboard next day. And my laptop will be repaired in 3-4 days. But today it has been completed 10 days but my laptop is not repaired and infact the motherboard is not reached at service centre. When i have trace out the status from the service centre they are saying that we are helpless and we can't say about status. After that i have follwed the acer company then they are also saying that they can not halp me. My company is going to fire me. I and my company is very unsatisfied for the very very poor service giving by the ace company. So please check my laptop's status immediately and please reply my back. My conatct number is [protected].

If nobody will take an action on my complaint then i m also going to follow the procedure of CONSUMER COURT Tommorow, and also will publish my complaint as article in the media, news paper etc., whatever i can do.


Thank You.

Sandeep Kumar
sandeep.[protected]@evolve-india.com
[protected]

Acer's aspire one series — very poor service and showing no responsibility by the company

Dear Concerned Persons.

I have purchesed desktop machine from Croma, Gurgaon Ansal Plaza, G-Block, Palam Vihar, Gurgaon, Haryana. Serial number is:- LUS570B1809080B5AB1601, Model Number is :- Aspire One D150-0BK.the case-id given by the Acer Company is :[protected] I have submitted my laptop to the ACER'S Authourised service centre PERFECT SERVICES at Laxmi Nagar on 9th June 2009 on tuesday. They had told me that the Mother Board is Faulty and need to be change. They had told me that they will order for the motherboard next day. And my laptop will be repaired in 3-4 days. But today it has been completed 10 days but my laptop is not repaired and infact the motherboard is not reached at service centre. When i have trace out the status from the service centre they are saying that we are helpless and we can't say about status. After that i have follwed the acer company then they are also saying that they can not halp me. My company is going to fire me. I and my company is very unsatisfied for the very very poor service giving by the ace company. So please check my laptop's status immediately and please reply my back. My conatct number is [protected].

If nobody will take an action on my complaint then i m also going to follow the procedure of CONSUMER COURT Tommorow, and also will publish my complaint as article in the media, news paper etc., whatever i can do.


Thank You.

Sandeep Kumar
sandeep.[protected]@evolve-india.com
[protected]
yes it is true that acer is giving very poor service. And i will also suggest that plz plz no body purchase the Acer's Laptop.

Thnak You.
What are the ways that we can file a case againt Acer and give the comapny a good lesson .Let them also understand that people are spending their hard and soul money the company is accountable as they are selling the poor qality of goods and making people fool, they should give back the money with penalty.please check and revert back.

Acer laptop aspire 4720z — Poor service - infact worst service

Customer service at call center as well as service center is worst. No one cares for consumer. They insult you too badly. Service center took 2 months to just check my problem. Took money from me to formatting but did not format my laptop. They misplaced my charger too. Engineers to manager all are liers. I will never purchase any acer product and never let others. Its my mission now. I have stopped 3 friends to purchase acer laptop yet and will try to increase this number.

pc tech — bad service

i am sudhi, in kerala, palakkad dt, mannarkkad, the french express corier in my town now last two month very very bad service their are now no people some time one person ( name Vishnu) come he had no response the good and no importance to do this bussiness may be it a time pass game for his. so urgent need attantion abouve the persone some time they open the goods he tell that he will checking the items for smugling sir it is very bad and his customer dealing is very bad pls cancell the licence or this french express couriro mannarkkad branch other wise it result will get the company...
my dvd rider is not properly working so i want to take action in warranty period .so i want information about in gwalior.
my dvd rider is not properly working.so i want to service of my laptop in gwalior in warranty period.
my dvd rider is not properly working.so i want to service of my acer laptop in gwalior region.

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    Acer India Phone
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